There should be a ZERO star rating for this company. The Boone location staff are nice, but the billing dept for this district (3) is abysmal. Almost 1 year later & they are still trying to bill me for equipment that was turned in. I have been on multiple phone calls trying to get this resolved. And today I receive a letter stating they are turning me over to collections. They actually OVER billed me & owe ME money, but that never seems to get resolved either. I am beyond furious right now.

You honestly can’t get them to listen to you and they make you feel so belittled... I feel like they think everyone is stupid..

Yes they are hard to get a hold of but they do care. If you want a caring manager talk to Crystal or Randy.

Well I wait all day on them to get here (Ashe county) but they have not showed at 3:15 sure wish their office was in Ashe county like it used to be..

Ordered Pap supplies 3 weeks ago from a live person in Boone. 3 weeks later no supplies arrived. Called Clearwater, they said no order on file. Placed an order minus chin strap. Called the next day to place order for chinstrap. Learned they had sent out incorrect items. On the phone 30 minutes both days, and they still had not got order correct. The person I spoke with second day sounded extremely frustrated with having to correct someone elses work. He finally got the first order cancelled, despite having given him correct information twice. I asked to speak to a supervisor and got voicemail. I called a competitor and asked to get help. They stated I would have to do the legwork to obtain sleep study and prescription because Lincare would not release to them with a signed consent. Judge for yourself!

Lincares confusing monopolistic merger with American Home Patient and Blue Ridge Home Care seem to be causing all related CPAP suppliers to now have horrible service!!! This gouges Medicare and Supplemental insurance!

Lincare has stopped sending me reminders about renewing my CPAP supplies. Ive had to call them to remind them (maybe 7 or 8 times over the last couple years) to send me my automatic email reminders and to the order supplies. To be fair, I dont know whether the problem is with the local office or with the national office - when I contact either, they refer me to the other. In any case, Ive spent hours on the phone with the Lincares iCare team - supposedly their support team for problems that have not been resolved through normal channels. Roughly five times since 2017, Ive contacted that service and had them promise me again and again that theyve fixed the problem with my notifications.On a couple of occasions, they told me that the problem was that their system had incorrectly flagged my account to require an insurance authorization - something that both Medicare and my Medicare Advantage tell me is not needed - yes, I called both to see if there actually was a problem. Id have expected them to resolve the issue after the first few contacts, especially when the iCare hotline folks assured me, promised me, and guaranteed me that theyd fixed the reminder problem. Apparently... not so much!In any case, I stuck with this company in hopes of avoiding the hassle of getting a new CPAP prescription and moving to another supplier - but their apparent incompetence and the tedium and annoyance of dealing with Lincare now outweighs that hassle, so Im looking elsewhere.

Would give no stars if possible. Been waiting for 3months for my equipment. They never contact me with updates. I have to call or stop at the office for any information. Every time I get a new excuse for why I dont have it yet. I have given them the phone numbers for every doctor and the facility that did my test and still nothing . This has been going on since Aug .