Hands down the slowest urgent care I’ve ever been to. The employees will tell you that you’re up “any minute”; however, 2+ hours later I continue to wait. I was told to go home to wait and then 10 mins into my drive home, they said to turn around because they had an opening for me. Once I got back, I continued to wait for 1.5 hours. Absolutely ridiculous and would never recommend a friend or family member to come here. The positive of my visit is the nurse that I saw, he was very sweet.

They deserve negative stars. I wasted nearly an hour waiting to be called in. They never did. They made me wait in my car despite the fact that I told them I was having internal bleeding and needed checked out for viral causes. They told me its first come first serve. Thats not true as I watched multiple other people enter that got there later than me. I had to leave because 1) I had work and 2) I was getting heat exhaustion from sitting in the car so long. You cant even just schedule for a specific time. Its ridiculous. I just scheduled an appointment for today with the IU Health Center instead which took approximately 1 minute to schedule. Its more worthwhile to go anywhere else. The few times Ive been in there they were incompetent and slow. But the doctors were in a real hurry to get out of the room. Theyve never provided me even adequate care. If you have any health issues in need of urgent care dont go here. They take their sweet time with things and let you get more sick in the process. Now Im going to have to sit at home in pain with ulcers progressively destroying my digestive tract. The only words I can think to use for these people are highly inappropriate. They should be shut down. Please dont go here.

Waited 3 1/2 outside in my hot car for them to finally see me, all just for a drug screen for my employer which took about 20 minutes. The staff was rude and all around unpleasant.One week later I find out from my employer they had never received my test results, so I called the RUDE staff here at Med Express (Bloomington, IN) to see what the issue was and they said they literally lost my sample and would need for me to come in again and give another! Worst clinic ever!

I had an excellent experience at MedExpress.They were fairly busy and I was in and out quickly.Everyone I interacted with was very very kind and helpful. It’s always nice to be treated with a friendly care team especially when you aren’t feeling well.Dr. Holmes spent a good amount of time with me and I didn’t feel like he was rushing through to get to the next room as fast as he could. He took the time to listen to all my concerns and explain the treatment I would be receiving.As far as covid procedures go, you check in from your car by calling on the phone. Once they are ready to take you back they call you. I liked this because it avoids waiting in the waiting room. Everything was very clean and I felt safe.I would definitely recommend MedExpress for urgent medical care needs. My experience was friendly, quick, clean, and professional.

Absolutely horrible! Very rude staff, especially Savannah(girl answering phone).Called ahead was told they was open, no appointment needed but could expect 2-3 hr wait time. Outside!! 105°!! Their policy!30 minutes later, called from parking lot to check in...required 15 attempts before anyone answered...yeah, rude Savannah again.Im sorry, we are not seeing any more patients, we are overwhelmed.Come back tomorrow.People waiting in cars, some without A/C, for who knows how long.No concern for patients safety or any heat related issues.Will NEVER go back!Oh...and Savannah, if you read this...kiss my ***!

Absolutely terrible. My brother either has a broken or fractured wrist, clearly in pain. He is told that he is able to walk in over the phone, shows up and is told it will be an hour long wait. He was dropped off, so they make him wait outside. Then he finally goes back inside an hour later only to be scolded by the terribly rude upfront staff. This place is an embarrassment, and I am going to do all I can to have that stuff reviewed. So unprofessional!! It’s unbelievable that these girls are able to work like that. Garbage. Do not go, whatever you do.

I work in healthcare as a nurse and I understand the problems that come with it. This place is usually okay, but recent experiences have put this place below average. After contacting the facility 5 times via phone separate days; each waiting around 2-3 hours in the 90 degree heat only being told to leave was highly discouraging & unhelpful. Patient centered care is not a concept that this company embodies among other pillars of respect when caring for patients.Unfortunately for my specific need I can not choose another option, but wish I could. Its lack of communication between staff & general demeanor towards the patient don’t show urgency or concern.I hope I do not have to return.

Dr. Sabandal was amazing! Very kind and caring. The facility is spotless and the staff were so nice and organized. Great experience.

Dr Mosseman was wonderful. He sat down and listened you all my concerns and ended up treating me quickly for a serious illness.My only complaint was being made to wait outside for almost two hours. Give people appointment times instead! We are burning gas sitting inside the car running air conditioning for hours waiting to be seen! Its not very environmentally friendly.

I was told they would order a test and call me with results. I called after a few days of not hearing back and a staff member I spoke with was very rude and told me to wait for them to call me. Then after a week of not hearing from them I called them again only to find out the test they said they had ordered was never done. What a waste of time for me to even go. So basically they found nothing out for me. Just gave me antibiotics when I was there. The east side walk in clinic is by far the best Ive ever been to. This one on the west side is a freaking joke and rude to boot!

Long wait. Little attention. Then when having an issue with getting a script filled took over 2 hours to get any help with it. If i could give zero stars i would!! Would not recommend anyone going here.

Good place. I like the fact its a walk in. I hate making appointments at doctors offices then waiting for 45 minutes in a waiting room when I was scheduled to be in at a certain time.

Unorganized, unprofessional, and untrustworthy.They are unable to find or recover lab results or X-rays. If you pay them for lab work or X-rays and then need access to your lab work or X-rays for further care be prepared to pay your primary care doctor to run the same tests a second time because you will get the run around and a series of lies trying to retrieve any information here.

I went in with some health issues. I waited in the delivery room for atleast 40 minutes. (No other patients were there). I know why now. They told me that the main doctor wasnt there but there was some substitute or something. When they saw me they asked if I have had covid. (Which I understand why) Then they never ran tests. They proceeded to tell me nothing was wrong and was wandering if I was on any drugs. The doctor left and I heard them talking through the door. He was joking about how one of his grandchildren complains less than I. I also heard them talking as if I came in to get drugs. The next day I rushed to the hospital. I was diagnosed with cancer.

This place and everyone I met or talked to on the phone were WONDERFUL!!!

They tried to charge me 200 dollars for a rapid covid test when they are free everywhere else in town, dont let this company exploit you.

Terrible terrible terrible. Nothing else to say

Called ahead for a drug screening. Drove a ways from my home to get there, only to be told that there was only one lady who does them and she went home early. The staff was very unfriendly. Recommend avoiding this one.

DO NOT GO HERE FOR A DRUG TEST. They told me to wait in my car due to COVID precautions (which I’m okay with) and estimated that it would take about 10 mins before they’d call me to let me in. 65 mins later and after making a few calls to see what was going on, still nothing. “I don’t know what to tell you man” is what I got told after asking why they kept telling me it’s only be another 5-10 mins every time I called. It literally took them more than an hour to get me in. This is all after being told to come on down the previous two days and then being told the person who does the drug tests had to take off early. It’s almost like they try to set up a system that stinks and literally don’t care. Would rate this place a zero if possible.

You are my safety net ! Your always there! Thank you!

Worst front office staff I have ever encountered! I hope they close this place down! Very rude and unprofessional.

Been here 5-10 times, great care every time! Wait can be a little long at times, but that’s true for almost clinic. Check in staff, nurses, NPs and doctors are all wonderful.

Kudos to all the staff, but especially to Stacey England, INP for her exceptionally knowledgeable and compassionate care and attention

Went there couple weeks ago and Stacey the nurse practitioner was great.

Went there for a pre-employment drug screening and was very disappointed with the way they are set up. I get that they were busy but I wasn’t a (sick) patient and I don’t see why I had to wait in line with the rest of the patients, I just needed to deposit a sample that would take at most 10 mins. Just waiting there that way dramatically increased my chances of getting Covid.Additionally, it appeared as if the Covid patients were coming in through the same entrance as healthy patients and I passed a counter that said “Covid Patients Only” or something similar. I passed by a patient that was later at that counter.I don’t know how to feel about this. If what I observed is correct, this is seriously very irresponsible and putting otherwise healthy people at risk. I have severe asthma and so far I’ve been fine. This was the only place I went to as a necessity.Also, they make it very confusing when you walk in because both receptionists are on the phone. I know it’s important to answer the calls for people to come inside but at least put a sign up saying “we’ll call you when it’s your turn”

We had an appointment for a Covid test and had been waiting for an hour in the car in the parking lot. I had to call the office three times just to be told that they were running behind meanwhile other cars were coming and going in and out of the parking lot so it’s hard to believe that they’re behind when other people are getting serviced that came after you. This place is not express! Plan to bring a book or your laptop to get some work done because you’re gonna be sitting for a while.

Staff is knowledgeable. Came in with a workers comp claim after iu urgent health couldnt figure out how to do it. Entire staff extremely helpful. Wait times are about what youd expect. They will try to make your visit quick so dont expect to spend 30 min with the Dr exchanging pleasantries. Helpful, kind, and efficient.

I took my daughter with tummy ache and nausea they wont see her due to symptoms provider can not see her that what the front desk said.I believe this is not a covid symptoms..I thought doctor is the one supposed to treated patients..

Worst urgent care in Bloomington. Waited in my vehicle for almost 2 hours to get a urine screen. Go anywhere else in Bloomington for urgent care needs.

My son went to MedExpress in Bloomington IN two weeks ago for a cut in his forehead. They did not treat him and sent him to Emergency at the hospital. Today they charged $79 to his debit card two weeks after he went there. Not sure if that is even legal. Deceptive practice. Avoid.Update 9/1/20My son followed up with their office to try to get an explanation of their charges and the fact that they never filed with insurance. They said they will get back. They never did. Over 2 weeks now. Their only goal is to make money.They don’t care about patient welfare or their reputation. 👎

I was just at this location for preemployment testing and there are 3 clinical staff with their noses out of their masks! One of them is doing the front door screening. Totally unacceptable from a medical establishment.

Very patient nurse and nurse practitioner. Extremely communicative and thorough.

Everybody was so nice to me. I was having vertigo really badly and they were very patient with me! The staff is very knowledgeable and kind! I would definitely go again.

Came in today just to get a TB test for employer. Ive been waiting already over an hour just to get my arm poked and the parking lot isnt even full so cant be busy. Of course I had to pay up front so I have to wait here. I will not be returning. Rude slow staff.

I have been twice. Stacy and Phil were amazing. If they could be my primary care Drs I would do it in a heart beat. Thank you so much for your care! Rest of the staff was great both times and on the phone as well. Thank you.

Id give 0 stars if I could....UTI not cleared wouldnt call in another round said just come by and leave test sample. Get there and they didnt have phone record and said would have to wait and go through everything again.....all they wanted was to be able to charge another visit!

Save your time and money. I’m in a moving transition. Undergoing a alcoholism detox. Requested a medication to help control alcohol cravings. The medication is not controlled, not an opioid, can’t be abused, and I was specifically looking for help maintaining success in staying off alcohol. I was told to attend AA even after explaining I don’t have that option at this point because I’m not from the area and won’t be here long. Can’t express enough my disappointment that the doctor wouldn’t prescribe the medication. I left there feeling I was treated like an opioid addict looking for a quick high. So much for trying to improve your life.

I would give them 0 stars if I could. They used to have good doctors. The folks who get you checked in don’t advise you on the costs. Just a tip if you have a policy with a deductible pay the fee up front because it’s cheaper. I made the mistake of assuming the prices advertised were what they bill insurance. That is not the case. I was sent a bill for $240 for something I could have paid $119 for the day of service.

Dr. Mosier has helped me immensely when I had asthmatic bronchitis. He wasnt afraid to use enough corticosteroid to treat to remission. Without this, probably would have to go to the hospital. Ever time I have seen him, he has been kind and helpful.The office staff are helpful and efficient.

They were very unprofessional, did NOT follow 1 procedure that they should to avoid tampering & or contamination or cross contamination. Pluse I was told that my first sample would be thrown away due to me not providing enough of a sample. After I was told that I gave another sample in which I found out that my first sample was not thrown away because the nurse opened the first sample & poured some of the 2nd sample into the first. WHY??? BTW I LOST MY JOB BECAUSE YOUR TEAM IS INCOMPETENT!

My son cut his finger badly and the staff was great with him. They got us right in and were very good at putting my son at ease. The rooms were also very clean which I appreciated and loved the kind staff who put in my sons stitches. I have nothing to complain about. Thanks everyone!!!

My little girl was very sick with strep throat Sun evening and Dr. Mary and her staff were so amazing with her care and went above and beyond to make sure she was on the right track for recovery. We went pretty late-7:40p(they close at 8) but that didnt make a difference in how we were treated. The staff called several different pharmacies to ensure they had the prescription we needed and set it up for me to go straight to the pharmacy. Thank you all so very much! My little girl is feeling so much better today!

Best urgent care I have been to.I came when they were not very busy so the wait was short (most urgent care places take awhile when theres more people - try going at non-peak hours)The nurse and doctor were pleasant and prompt. I left satisfied of the visit. Very professional.Word of advice: be patient and pleasant, not just for the staff, but for those waiting as well, it makes the visit that much easier.

I had someone suggest this establishment in which Ive never been to, because Im a new mom and they have flexible hours. I went to be seen today (12/15) and I was able to get a babysitter, but went somewhat late. I got to the door at 7:50 and it was locked. I called and the lady had said that their doors automatically lock at 7:55pm. I told her it wasnt that time yet and she just recommended that I come in the morning and they open at 8. Now, wouldnt you think that if a place states they are open til 8, they accept patients til 8. If not, it is usually stated somewhere. Im very disappointed in the fact that they wouldnt see me when it was still within business hours. I work retail and I understand that it isnt ideal to have someone enter right before close, because you want to go home, but there are those rare occasions where you just have to deal with it. Shame on them...

This is a facility that should be avoided. For the health of yourself and your family, seek other medical treatment. I was very sick with a head and sinus infection. Busting headache, intense night sweats. The Physician Assist gave me some type of amoxicillin derivative. It did not work, when I called back after 2.5 days and told them the medicine was not working, he said to continue to give it more time. I went to the VA and they upgraded my antibiotic and a soon got better. At 67 years old, they cannot leave someone this sick without adequate treatment. BEST TO AVOID THIS PLACE!!

Wait time is a little long, but they can’t be held responsible for that. The number of patients greatly outnumbers the small handful of staff. Nurses and doctors worked quickly without seeming impatient, inattentive, perfunctory, or lacking in empathy. I worried that my case would be dismissed as non-serious, but they treated me with a careful and inquisitive diagnostic attitude. Certainly deserves a much higher rating than the current one.

While it wasnt our first choice of urgent care clinic, it was one of the few within an hour radius open on Christmas Eve. The wait was projected to be around 1-1.5 hours, but we were definitely seen much more quickly than that. We currently live abroad and were only in the area to visit family for the holidays before returning to the country we currently live in, so our international insurance is hard to deal with. Because our plan requires that we pay out of pocket and get reimbursed later, we paid out of pocket for this visit. Prices were okay, compared to what I thought wed be paying. Staff was nice, though my time with the doctor felt a bit rushed. (He couldnt have been nicer, though.) This visit required a throat swab, which the nurse managed to get without making me gag too hard (was an issue when I was a kid). The clinic was clean and comfortable, at least as much as it can be when youre sick, with plenty of seating in the waiting room. I was also able to grab a mask that I ended up taking home with me to protect my niece and nephew for the brief period of time wed see them before we left the state. Its convenient to I-69, too, for anyone else also driving for an hour to see a doctor.

Great service, the NP was awesome!! I was seen for a sick visit. I didnt have to wait very long, and I felt better within an hour of leaving (due to shots given). I definitely recommend this place.

Said insurance covered my visit then sent me 250 dollar bill. Insurance wouldnt cover. This place is a scam dont go here. Provided no service had the flu gave me prescriptions that my insurance wouldnt pay for. Wasted my time and 250 dollars going here.

Terrible place. Horrible service and attitude and purposefully will cause you additional problems I went in to get oral antibiotics for a local swelling in my arm and they told me I need to go to the ER to get local IV antibiotics that would have cost me thousands of dollars due to not having insurance. When I asked them if they could just prescribe me some oral antibiotics they said no pretty much said piss off my family wasted $119 for absolutely nothing and they gave us the rudest attitudes Ive ever seen in my life do not recommend this place to anyone that you know in fact this place should be in Flames by the end of 2019

Everyone there was super nice. I was well taken care of!

Went in and had less than an hour wait. Did have issues with them pulling up my insurance. The woman nurse practitioner was very nice and helpful. Loved her!

Cant keep a schedule to save their own life.

Doesnt make that appropriate medical codes in bill. Will not change it to be corrected so they can get paid instead turned me over to collection agencies when its a worker comp claim.......

Reduced to one star. Came in with hand pain. Stood at window for about 5 minutes before I was even acknowledged. The woman then told me that you have to pay up front if you dont have insurance. Thats like paying for maintenance on your car before the mechanic even touches it.

Staff is friendly and Dr. Sabandal is great. I won’t go anywhere but here. Every time I’m in and out super quick. Don’t trust the low rating on here because this place is awesome.

I highly recommend this place. The staff was friendly from the moment I walked in the door, and the the doctor I saw was thorough and caring. I did not have a long wait, and was able to get my prescription filled on the spot. Very good experience!

Doctors sometimes know what they are talking about. I have never seen the same lady behind the counter. And expect to wait in the exam room for 30-45 minutes before any one comes to see you.

I’ve been here 4 times over the past year or so—a lot!—and every time I’ve been seen quickly by a really good doctor and treated well. I like them better than my GP.

I work at MedExpress in Bloomington In. I love working there. I know kindness goes a long way in helping someone to feel comfortable when they are not feeling well. We at the front office will always treat you with kindness. Please stop in and say Hello

Dr Moseman was awesome! He told great stories while removing a fish hook from my thumb. All staff was very helpful and nice .Thanks to all!

I would give it a 0 if I could. I came in with a hurt ankle. The doctor already decided how bad it was before even looking at it. They do not have x-ray equipment there so I had to wait the whole weekend to get x rays. The doctor prescribed me a medication that I told him multiple times I cannot take because it interacts with a medication I am already taking. He asked me the same questions over and over. When he examined my ankle he looked at it for one second and he said I wasnt having pain in my foot, but I told him I was having pain in my foot and he ignored me. I felt like I was not getting the care I needed for my injury and it made me upset that he already decided what was going on before even looking at my injury. He never asked me about the pain or about what I was feeling. I would never recommend this place to anyone.

This place is a jokeAfter explaining that I am deaf to the nurse she looked at the friend who drive me to the facility and askedThen how come shes respondingHe explained how I read lips and that is how I know what is being said. So then nurse decided not to look at me when she spoke after that while proceeding to get angry when I didnt answer.The Dr on call insisted that I was somebody I was not, even after I asked him to read my chart. I attempted to correction and he would hear nothing off it. He kept speaking to me about scenarios in regards to other visits that I was never at.The lack of professionalism and common sense at this facility is astounding.

Don’t go here for a DOT physical if you are on any meds!!! They now require a letter from your personal physician documenting your treatment before they will give you your DOT medical card. I’ve been taking a low dose blood pressure med for years. Never had a problem passing my physical and never have been asked for a letter from my doctor. Absolutely asinine policy. They make it 5 times more inconvenient to get your annual physical done. Other clinics do not require such documentation. I will not return to med express.

Went there, they told me they didnt know what I had, so they gave me and antibacterial. Symptoms increased, so I went to IU health, who did a small test, found out exactly what I had, and informed me that the antibacterial made it worse. Literally go anywhere other than med express.

Came in for a tetanus shot required by my work. As I walked in, the lady checked me in and did not ask me what I was coming in for. She made me sign everything and had me pay my copay which is normal. I go and sit down and tell my boyfriend “isn’t it weird that she didn’t ask me what brought me in today?” he agreed. Once I got into the room, one of the guys came in, asked me what brought me in and I told him the dtap vaccine for work. He says “oh, that’s all?” And says he will be right back. Then, another girl comes in and gives me the shot. I walk out, and as I’m leaving the clinic I remember I need to get the records for work. The girl who originally checked me in goes “Oh, you got the Dtap vaccine? That’s $90 and we do not go through insurance for that.” What!! For one: why didn’t you ask me what brought me in here to begin with. For two: had I known it was going to be $90, I would have gone somewhere they took insurance! The two girls there didn’t care and she goes “well, you’ll just get a bill for it then and I’ll have our manager call you tomorrow.” Not okay. They did not tell me any of this until after I got the shot.

My husband and I have each been to MedExpress and later received a bill in the mail that we already paid at the time of service. He paid to be seen, then paid an additional $50 for the shot he received, got a bill in mail for $50 that he dismissed because he knew he paid it and assumed it was a statement of that. It went to collections, I called and they claim it wasn’t paid, so he paid it just to remove it from his credit. I just received a bill in mail for $119 that I paid up front. I called to complain and the lady said billing had sent me a refund check two days ago and she will cancel that and apply it to my account. I’m not recommending MedExpress because of their billing/accounting incompetence.

The hours are longer than other places, which has saved me a lot of hassle several times. Friendly staff. Wait times are sometimes long, but hard to tell if thats their fault or just busy. Lobby is clean and institutional. Id prefer to not have a TV blaring, but I respect that others like it.

I went to MedExpress due to Poison Ivy. They were quick, professional and provided me with advice and relief. The lobby experience was painless and the nurse and doctor were both very friendly and easy to deal with.I would recommend MedExpress Urgent Care.

I received wonderful care, the staff was so nice.

Much faster and cheaper then the e.r have been for both my children and i. Always respectful to us. Thank you for this place:)

I have gone on multiple occasions at different times. Totally understaffed. With 1 or 2 people in the waiting room then having to wait in the exam room my visit was 2-3 hours. Unacceptable for an Urgent Care clinic . Then a patient jumped ahead of other patients (I understand certain situations but for something that seemed pretty minor)

Nice looking building. The only med doc in the place did not know how to properly treat my common medical condition. The doctor at the med clinic said he had no real training in that area. Was disappointed with the process and outcome. Bummer.

The wait wasnt longer than 35 min which is honestly expected at any urgent care!? the nurses seemed happy and enthused. my doctor was very kind and determined to find what was wrong because there wasnt a clear explanation. the only thing I can complain is hearing the nurses did daddling around while I waited for test results to come back. overall a good experience will recommend!! thanks med express bl

I was in in and out fast, under an hour, I got a shot and two medicines that made me feel better only after a few short hours. The entire staff was friendly and made sure I was taken care of. I highly recommend them!

My 2yo had an unfortunate experience with a slide resulting in what we thought might be a broken leg. I wanted to avoid the ER experience of long waits and insane prices, so we tried MedExpress and it was one of the few healthcare experiences that my family has ever had that was efficient and cost effective. They got us right in, the staff was friendly, the doctor was very nice and took the time to talk to my little boy and help him feel calm. We got 2 x-rays right away and a quick diagnosis that was confirmed the next day by an orthopedic surgeon which they recommended as a next step. They were able to give him a prescription and get him splinted up in a very short amount of time. All of this cost me only $149. I was simply amazed. The whole staff: office, nurse, x-ray tech and doctor were helpful and professional. Wonderful experience!

I get Bronchitis easily, and cant afford to miss work every time. The MD at Med Express has been kind and medically aggressive in his approach to Bronchitis. I always feel better within 24 hours.

I work at a camp and I brought a camper in who might have broken their foot. The lady at the window was very harsh toned, and when I asked if the camper could call to get the insurance information from their mother, she scowled at me and asked if that was really necessary. Definitely will not come back. The people are rude and act like we are an inconvenience to them.

The people were nice, that is all I have to say positive. I went there with extreme abdominal pain. The doctor advised me to go immediately to the emergency room. I am sorry to say, for that bit of advice it cost me $102.11. The next time I will save myself $102 bucks and go straight to the emergency room!

Awesome experience! Doctor was very thorough with the examination. Staff was very friendly and helpful!

I typically have a great experience at MedExpress until yesterday. The service at the front desk was awful and the lady was very rude. The doctor also prescribed me an antibiotic that Ive already tried and it will not work for my body and I did explain that to him but he didnt listen. Probably never going back after this 🙃

Wish I could give 0 stars. The staff does not know what they are doing. do not go here. This staff is not trained at all. Had better experience at the Muncie med express.

Fast and helpful service! Have been here many times and have never once left without getting what I needed. Only complaint I have is that you dont post your hours on Google!

Went in with fever on & off, vomiting, and stomach pain, and fatigue for two days. The desk staff was extremely nice and so was the nurse. However, the doctor asked if I had been drinking. I found this very offensive after I had already sat there and explained all my symptoms. Particularly offensive as I am still nursing my 5 month old, so I have not drank anything for over a year, and will not until I am done nursing. If I had more energy I would have told her how rude she was, instead I said no and that I was still BF my 5 month old, so if I was prescribed any medication it would need to be safe for him. At 31 years old I would think I know what drinking can do to someone. Also, when she had asked if I was around anyone sick I had already explained my older daughter was sick over the weekend. So, she definitely seemed accusatory and just generally no help at all. Regardless of the rest of the staff I most definitely will not be going back due to the doctor.

Thank you for your professionalism and courtesy.

Best Walk-In Clinic experience Ive had. Entire staff made direct eye contact, were welcoming and friendly, and professional. From the techs through the MDs, everyone made me feel at ease and well cared for.Attended to by Dr. Cork, she addressed my presenting complaint, which is all one expects at a walk in clinic, but after reviewing family medical history, she immediately was concerned about a possible thyroid problem. After examining my throat, she asked another attending physician for a second opinion. Dr. M (whos full name I cant immediately recall), appeared within moments and performed a follow on exam, confirming Dr. Corks findings.I left yesterday with meds for my asthma symptoms, but also a referral to an endocrinologist.Im sure they all just see that as doing their jobs, and the kind of care we should expect anywhere. And it is. But, suffice it to say, they hold themselves to a high standard at MedExpress.

My daughter had been sick, temp of 103, fatigue, headache. We went to the med express clinic and told them that I think she has the flu. They took us to the exam room and automatically said they think she has strep throat. I said I dont think so, and my 8yr old also said No it wasnt strep. ( she gets strep throat 4 times a year, so she knows all about that.) They ran a strep test which came back Negative, but went ahead and treated her for strep ( which makes lots of sense). The next morning, she already had two doses of her antibiotic, and even with Tylenol her temp would not come down from 104. So I rushed her to a different clinic and they diagnosed her with the flu. I understand misdiagnoses happen, but for heaven sakes, I felt like they were just trying to rush us out the door.

Terrible. The doctors here are absolutely no help at all and test results takes forever to get back. Id save your money and go somewhere else or even just googling your symptoms. Even that would be better than dealing with this place honestly

Total waste of time and money. Came in for a simple abdominal pain but was told they didnt have the equipment to diagnose me (???). They took some blood samples and now its been over a week later and still no results when they told me it would only take 2 days.... The doctor also told me theres nothing she can do but for me to go to the ER if it gets worse. I dont need to pay someone $80 to get that kind of advice. What a joke of an urgent care

Super nice staff. Fast and easy.

I go this service very often but this is worst experience for us. I took my 3 year old because he had cough and we waited more than 2 hours to get his turn even there are only 3 patients.Nurse was very rude while she was taking information from my 3 year old. She doesnt know how to talk with 3 year old or doesnt know how to treat kids.I think nurses on this facility need more training for their job. STAFF AT window was very nice and polite. She keep apologizing us because of wait time even though nothing was in her hand. This facility is going down the hell.

If I could give zero stars I would have done so.

Been here twice and had great service both times! Staff is nice and wait is much less than regular doctor or ER. Thanks!

I came in for a hair follicle test at 6:45pm, they did not help me before they closed at 8pm because a tornado warning alerted them at 7:20, which is understandable and they handled it well and were very kind. I come in the next morning at 9:15 and I did not get helped until 10:15 even though I had to wait so long the night before. They lost some of my paperwork from the night before even though I suggested I hang on to it before I came back the next day. When I was getting the hair test she cut a HUGE chunk of hair from my scalp about three fingers wide. I HAVE A MASSIVE BALD SPOT ON MY HEAD NOW!! Nothing was done correctly. The women that work there are nice, but from my experience you will not receive decent healthcare at all!!!!

Came here to be seen and the front office lady was rude and hateful. There is nothing worse than going to be seen and you already dont feel the best and the first person you see is rude and hateful! Will not go back there again! I will also be telling my friends to not go here!

Weeks ago, I felt uncomfortable under my ribs, so I decided to have my first doctor visit during the year, and I chose MedExpress and went there during early evening. They basically did nothing to me, mentioning that they didnt have the equipment available to do the CT or x-ray etc at that moment, or even the basic blood testing (they might be in a hurry to get off work as it was close to 8pm). What the young doctor did was providing me a list of family primary care doctors (unfortunately later I call them one by one and found none of them was accepting new patients in the following two months). Now I got my bill, $300+ charge in total, after insurance (IU staff standard insurance), I still need to pay $180+. So, I spent $180 to buy a piece of useless doctor list! Wasted both my money and time!

This is worse urgent care ever. It was after 6 pm so I went there for a bad cut on my finger. First the nurse did not sanitize her hands until I said something. Then she had to hunt down supplies saying it was the end of the day and they were out. Then the Nurse Practitioner came in and basicslly said she was going to glue my cut because stiches were too much work even though I said no. The glue came apart in 2 hrs

Prompt service and very friendly staff!

Pros: All the staff; registration, nurse, and nurse practitioner were all friendly. I was also in and out within an hour.Cons: I saw the nurse practitioner while I was there and based on my symptoms she believed I may have the flu. The test came back negative so she told me I had a viral infection of some kind. She didnt seem 100% on the diagnoses and stated What symptoms can I help alleviate? I would prefer to have the diagnoses treated as a whole just not particular symptoms. I told her my severe body aches were the worst but any medication that was prescribed needed to be nursing friendly as Im still nursing my eight month old baby. She wrote me a script and I again asked if this was safe to take while nursing. She told me it was but the way she answered made me feel uneasy and questioned whether the medication was okay to take. I asked a pharmacist about the prescription when I went to have it filled and found out it is not safe to take while nursing. So I was prescribed something I cant take and have to just take over the counter medication in hopes that the illness Ive been battling for three days will resolve with rest and time.I dont normally leave reviews but what upset me the most was the fact I was prescribed something that isnt safe to take while nursing. Im so thankful I double checked with the pharmacist. I wont be returning here and the only reason I went was because we are new to the area and havent gotten established with a family doctor yet.

Doctor just wanted to go home. did not take time to actually listen to me or explain.