We had only 5 cars ahead of us and we waited for 30+ minutes. We saw a smaller suv in front of us go in and that took 10 minutes. Once we got in they didn’t say a word to us or help us. I’ve been to other locations and they say hello or offer to help. As we were leaving and pulled onto Lyndale we noticed they still kept the doors down to sort through things for a while longer. We had only 2 small target bags and a small shoe box of things

I tried on a pair of shoes at this store. An employee saw me trying on the shoes and told me that, per store policy, I was not allowed to try on shoes or clothing. I asked him how I was supposed to know if the shoes fit me. He told me that Goodwill had extended their exchange policy. This implies that I was allowed to try on the shoes, but only if I bought them and took them home to do so. If they didn’t fit I was allowed to exchange them but not return them. This has no logic to me. I was trying on a pair of previously worn shoes in a thrift store. I asked the employee the reason for this store policy, and he told me that he did not know the reasons.

Great selection for your Halloween needs!Great bargains on everything from clothing to media to housewares and other miscellaneous treasures.They also feature a drive-in donation drop-off so you dont have to get out of your car or be out in the elements to give your donations!Great shopping experience!

Great staffGREAT LOCATIONNice prices....

Store was full of awesome stuff. Staff was rude and very unhelpful

They had just what I needed and some stuff I forgot I needed for other projects. Wednesday is senior and service day so it was dumb luck I chanced in on a Wednesday cuz Im both.Cleaner and more organized than most. Clean restrooms, mask guard at the door, but pick up a humanoid in kids toys cuz the other shoppers live to crowd.

Decent, but not as good as the Hopkins or St.Louis Park stores

I love this store on how clean they are and the staff are nice and courteous at this time due to a pandemic. I had a item that I need to exchange for a bigger size and the manager I think her name is Sonya was very helpful so if you like nice things and a good clean store and staff is nice this is it. I do all my shopping here for holidays etc and the donation is cool also because if you have stuff you’re trying to get rid of this is definitely the place so thanks and keep up the good work.

Staff are always friendly/welcoming and there is a huge selection of things to find.

Well I really like buying my clothes at Goodwill because they have a great selection of clothing and price is right. However, this afternoon I bought 3 items sweater, t-shirt,and pair of jeans and when I tried my jeans on they were way to small. Ok so not even 2 hours later I went back to Goodwill store to return the jeans. S when I returned my jeans they gave me problems for a return because I took the tag off (even though I have them the tag stapled to the receipt). Then they said my receipt wasnt the one that the jeans were purchased on because the jeans on the receipt had a blue code and not a yellow code. Well how the hell I was supposed to know that the tag had a different color. Then they accused me of trying to switch the tags. So I pointed out that the tag sg had the same price,and the size 14;on the tag. So I insisted on them giving me store credit of 8.99. Well the shift manager said I will process this return like this only once and not ever again for. So then I finally got my return done and left the store after a return tht should of taken less than 5 minutes.b

Large store which seemed clean and organized. No huge scores.

One of the only stores that will let you go in and TRY CLOTHES ON! THANK YOU, THANK YOU, THANK YOU!!!❤❤❤❤❤❤❤👍👍👍👍👍👍👍These other places, were you have to put down your money...without being able to try things on.... Then KNOWING THE STORE POLICY of NO REFUNDS... That is true at this store too, but at least you stand a far better chance of an honest buy when you can try it on first before you buy! Because those other places... You buy the item, you get it home... and find out it doesnt fit, look right, or whatever...You have to eat the cost, go back to the store and EXCHANGE IT for something you HOPE works.🤞 And if it doesnt, youre just. , out of luck! AND THAT $UCK$!!!

Overpriced, especially on household items and books. Returns are a huge hassle.

Prices here are high for stuff they got for free. Other Goodwills nearby more reasonable.

Tonight we had the most humiliating experience at Goodwill Bloomington MN location. Because of covid my friend was asked and when I say asked I mean from the start the manager Sonia came at her screaming attacking her. Telling her not to try on a coat when she explained that there were no signs up stating so Sonia the manager started screaming attacking her. Sonia then called cops for no reason, cops along with fellow Goodwill employees and several shoppers all agree and also made statements that this was not the first time she has done this to several customers and has called the cops numerous times. It sounds like somebody has a little bit of a power issue she completely humiliated my friend myself along with another customer who also got asked to leave 4 sticking up for my friend. Looks like tomorrow I will be calling corporate and making sure that this does not happen again. Especially with the type of store and the kinds of customer base Goodwill has you can not be treating people that way.

Felt really scared when I dropped off three bags of clothes. The guy freaked out because I didn’t have a mask. I didn’t know we needed one to drop off. I felt really uncomfortable and how he handled it and how he spoke to me. The mask isn’t gonna do anything transferring from trunk to trolly. You really need to train your employees better. I no longer will drop off my clothing here, I went to savers instead and they didn’t freak out like I had the Black Plague!

Fear mongering and refuses to follow science.

Waited in the donation line for about 40 minutes. Got halfway through and left. They were taking about 10-15 minutes to let one car in. Sad, really

To whom it may concern,I am writing you to inform you of the repulsive experience I’ve had today at the Goodwill store In Bloomington, Mn.I went into the store, following orders of wearing a mask, and followed the required direction throughout the store, directed by the arrows on the floor.This was the FIRST time back since the Coronavirus and so I was a bit confused to all of the changes, but willfully complied. After gathering all of my items in my cart, I went to the dressing rooms to which I found had been closed. One of the staff indicated they were “temporarily closed” so I began holding my clothes up in front of the mirror.I have to say, I was quite appalled that other stores are able to keep their dressing rooms open for trying on clothes, while we are unable to try on “used” clothes, to the individuals own risk! This 100% deterred me from purchasing items that I could have easily tried on, to help determine if it fit me.I wanted to try on one item over my clothes to determine if I was going to fit it before purchasing. In doing so, I was approached by a female staff member who became verbally confrontational and militant for trying on a shirt over my clothes in front of the mirror. I am appalled that I was approached in such a way that dehumanizes me as a person for the “better good” or to “be safe” from corona virus. How is that ok to be berates for shopping at this store and trying on one item over my clothes?! Tell me this... is it ok to chastise a shopper while they are at a store shopping just to keep up with “rules” while neglecting human dignity?!Had I been approached in a more respectful manner, the conversation could have gone much differently... However that’s not how the conversation was conducted. Due the initial hostile nature of the interaction, I found that there was no opportunity for interaction.I am very disappointed in the way this store conducts its management. This store needs to relearn respect for people and requires enforced ethical training to all employees.I will not be shopping at Goodwill or donating to this particular store again, due to this experience.

I enjoyed shopping here. There was a big selection in clothes as well as kitchenware and unique odd and ends

Goodwill is by no means a real charity organization. If you think donating to them is helping people, you need to do some research. That said, their drop-off is a cost effective way to get rid of your old stuff, and the process in their store are usually pretty good. This particular location is so slow as to be almost laughable. Expect to spend 10 minutes in line at the very least.

Very disorganized and messy shelves, books, etc. There were a lot of great titles but books had no order, genre or age range to them. The same for sporting goods, toys and home wares. Prices were mid range. Teen girl clothes didnt have any in style clothes hanging today.

I always find at least one or two fun items when I visit here. Prices are super fair – a note that REI is close by, so I think some folks will drop off some of their gently used gear/clothing here before stocking up on new stuff. I’ve found super nice wool sweaters, flannel, and decent shoes. As always, thrifting is hit or miss, but this Goodwill gets some great stuff in.Four stars because sometimes things seem super cluttered/cramped here. Try running more sales or lowering prices to help items move along quicker.

Terrible customer service. They had a donation line stretching all the way through the parking lot into the road and had an empty garage while letting everyone wait. I’m still sitting here and it’s been an hour. Completely ridiculous.

This is not a big Goodwill, but Ive gotten some good deals before. Selection is not the best, especially since the 2007 or 08 bill that banned toys that could have lead in them. Lots of bulk cheap new in box items. I can only give it 3 stars.

I just just dropped off a bag of household items that were in great shape. The man that unloaded them proceeded to scold me. “I tell people not to mix clothes with the hard stuff!” It was rude given that I am providing them with free merchandise that they will turn around and sell. It was disappointing.

They have a lot of great stuff coming through. When I say a lot, I mean like a literal lot. Please be patient with them during this pandemic. People are at home, packing all there stuff together because there isn’t anything else to do! People got truck loads, and mostly only one to two people down there at a time because of 6 feet distancing.They are also risking their health during these scary times to help you.

I pulled up to donate my things and the guy who helped me unload the items was very friendly. He described to me he is a boxer therefore doing this helped him maintained his muscles in the future months. It was freezing cold outside so he closed both garage entry and exit doors and we talked until the next car rang the doorbell. It was then I said goodbye and then drove off the donation center. I recommend this place to donate your things.

Always has been my favorite Savers. I always end up finding a handful of items I love everytime I go. While at other Savers I sometimes walk out empty handed. The staff are great and the selection never fails!A must go to any Savers lover.

I stop in this location mostly to buy clothes. The shelves are self explanatory and I can be in and out within 15 minutes. The staff has always been pleasant and the cashiers have been pretty quick - Ive never had to wait in line more than a minute or two before ringing out, even when its busy.

Parking is limited, but usually sufficient. Its smaller than average with only one register. Otherwise, its like all the others.

I go to a lot of goodwills in the cities and I used to really dig this one. Something changed in the last month or two and it is a complete mess. The womens pant section is completely out of order by sizes and there were piles of things on the floor in the aisles. I expected more from a previously very organized store.

Super easy drop off!!! They have a pull through indoor drop off! Rain or shine, or snow, its warm and dry. They roll a cart near your car and 2 minutes later you are on the road!

Usually well kept, except the toy aisle but thats not there fault. Just bad parents that dont watch their kids. My only issue is this store has the worst Entrance. Long path not designed well for people with disabilities.

For a business based off of free stuff, they sure hate accepting it. I sat in a donation line for 30 minutesand only one car moved through in that time. I left along with 4 other cars. I’m donating to my trash bin from now on.

Great place to shop. Goodwill is the best of all thrift stores. This one is awesome. Ive been to about 30 different stores.

The best maternity section Ive seen at a Goodwill yet. So hard to find these days for some reason. I found 3 good pairs of pants for 5 bucks a piece!

A decent sized Goodwill, a large selection of clothing, I really liked that they had an ugly sweater section during Christmas time. Only downside is if you are someone like me, who has a panic attack from repetitive noises, I suggest you bring some headphones to drown it out.

Pricing is bizarre and inconsistent, including a few things that are basically full retail price (ie Walmart kids leggings for $4. Same as in store). But, hey, MOST of its a bargain! Store is relatively clean with decent staff.

An okay Goodwill. You’ll find your typical fare here, no surprises. But man. The clothes are maddeningly unorganized. It’s like people just put them wherever they want. Example, in the “Men’s long sleeves” section I found button-ups, jackets, short-sleeve t-shirts, sweaters, suits, polo shirts, and even a pair of jeans, and all sizes mixed together. I got frustrated and left.

Eh, a lot of the clothing was already super worn, dirty, or damaged. Most of the shirts were already pre-pilling. Still, the location was well organized and labelled. There was plenty of space in between racks to allow two people to pass through and not rub butts. Parking is also straightforward which is super nice around here.

They are now quoting 30-60 minutes per car to donate. Go elsewhere.

Best Goodwill in the Twin Cities! Always pleasant here. Good stuff too!

With savers closing I have transitioned to donate at goodwill. Both times in the last month I have donated they are rude. Today I witnessed them talking down to the women in front of me. Over the years the quality has gone down as the price has gone up. I thought last time I just ran into someone having a bad day today I ran into two more associates with poor attitudes

A great Goodwill. Typically, the staff is helpful and friendly. I love this Goodwill.

Over 10 cars IN LINE to donate! They want to go through items that are being DONATED! They then price things only a few $S less than NEW! Donations should not be sorted through during unloading

Great selection. Especially coats and scarves. Cheap reading glasses that are cute!!

Awesome selection. Not the cleanest, but I love coming to this Goodwill!

I found a couple good scores here but the racks were hard to shop because they were so full (and LOTS of empty hangers adding to the congestion). Many items were poorly hung so that hangers were very tangled. Staff were friendly. I mentioned all the empty hangers being a hassle but it was clear they dont have enough people on the floor actually fluffing the racks and making things hang right.

I can usually find what I want easily. The place is well kept

This is an AMAZING goodwill. I always find the best treasures!

I pretty much dropped by their whats today to see what kind of fantastic Bargains I can find and I drop off things for others! .. @(*¥*)@

Poor attitudes of staff

Return customer great stuff a little higher priced than some Goodwills but worth the stop on tuesdays

Very poor organization, at least of the clothes. Sizes and different genders everywhere. Better organization at other Goodwill stores.

I honestly think that this Goodwill is one of the better stores that sell the best of donated items by far.

Volunteer was really Nice on the Floor But some of the prices are Really High like a New Store

Usually fairly decent prices for items, usually pretty busy, be prepared to drive around parking lot a few times to find an open parking space.

Great finds, okay prices but donating a bag of items gets you a 25% off coupon so that helps.

I love me a thrift shop and this one delivers. Good prices and variety of items.

Prices are good, but VERY unorganized and messy. Hard to shop because of the chaos.

This is my least favorite Goodwill. Staff acts like they are doing you a favor. I swear they always over charge me. I bought 6 items. My receipt has 7 items. How hard is it?

This goodwill can be more expensive but has a better quality of new items more often than most i find

Poor donation service. If you would like a Goodwill coupon or tax donation sheet, I would suggest going somewhere else.

Annoying how the books arent sorted. Also many new and sealed items had their barcode crossed out so they couldnt be resold.

Wide selection of goods. And you almost always find a gem you werent expecting.

Good finds at this one. Variety of items. Good for furnature.

Great selection. Lots of baskets. No funny smell.

It was quick in and out the store was more organized than most thrift stores.

I found interesting and necessary things.

Good setting. I love the store.

Nice employees...friendly shoppers...good place!!

Nice and clean found a few things I was looking for.

Great finds, fun to search through. people are nice and friendly.

Of the thrift stores I visit occasionally, this one is well lit,well laid out and prices are reasonable. Oh, and did I mention clean?

It was awful...all the clothes were mixed up in sizes. They had Childrens in adults. Mens in womens. Very unkept. Not going back any time soon. The shelves were a mess. Too many clothes lying on the floor.

It wasnt bad at all I like goodwill

Nice space! Good selection and ease of checkout

This is a nice Goodwill. Bright and friendly.

Its a Goodwill. Friendly staff and good deals on used items.

My favorite goodwill in minnesota hands down, Always clean, and can always find a score!

Lots of good things to find sr day is Wednesday

Goodwill seems to have gotten pricier lately; one of the biggest draws to thrift stores are the awesome deals.

Very cool found exactly what I was looking for.

Very good to have the best used things

I was surprised at the quality of some of the clothes. Good experience overall. Exceeded expectations for a thrift store!

Nice, large selection of items. Not too much furniture, but plenty of great clothing and home items.

Love this place. Great costumer service!!!

I like is store good price in all things

Continually rude employees in donation area. Its apparent they dont like their jobs and act grumpy, and scowl. One employee, in garage donation area, repeatedly ordered me forward in my car, along into garage even when a woman ahead of me (behind her car) was too close for safety. He kept repeating pull up! while glaring at me . It was unsafe, so I informed the manager who aknowledged they have been having trouble with more than one employee in the donation center. Another employee always asks me to round up payment when I purchase items, and then turns a silent stone-cold glare at me when I decline, (as if Im cruel). I already buy a lot and have donated a lot, buy boy do they have some disgruntled characters at Lyndale and 494 Bloomington location.

Not knowing I needed a coupon for the discount today, I got kinda upset. Manager was oh well. Not nice or didnt explained it at all, just oh well.

Not the best selection at this location but better than the Minneapolis location

Considering the fact that yes it is second hand, but to be honest things are not organized or clean at the slightest. The pros though, there prices are reasonable for what it is and it is not overly busy.

Find some great thing there

Nice collection, have bought 2 books at very lower price

Have never been and was totally blown away! Very pleased!

Clean, good selection of items and everything organized properly.

Friendly, helpful staff and a good selection of dress pants.

Never seem to have much luck here. I think the most Ive found was a few articles of clothing and some cheap hangers. Rarely any furniture. I think their lack of good items is probably due too their popularity.

Fine. Gets lots of stock from area Targets.