Thank you for all your hard work to everyone that works at Touchmark.Thank you for taking such great care of my grandparents. Last year was very stressful year and it seemed like you went endless measures to keep people safe. Also thank you for all your great effort keeping spirits up.The horse sleigh rides, all the Christmas lights & Christmas blow ups characters. My kids love coming there to visit Nana & Papa that live at the village. Thank you again, my grandparents mean everything to me and I appreciate all Touchmark has done.

Its a real easy way of life, always so helpful when you need help, also enjoy the kind staff. Im a person that loves to be with people. So I enjoy the interaction of friends, always something to do: bridge, swim, trips to places of interest. Its just an all-around lovely way to live. I love having my home cleaned every week, the safety of the building, and the beautiful view from my window. I feel that the kindness of this well trained staff is so great. Thank you all.

I can’t think of anything negative, and so I’ll say I’ll continue liking every aspect: people/workers, residents, care given to us during pandemic, etc. I enjoy being around other people and sharing in activities with them. I enjoy the musical appearances, ladder ball, cards, Touchmark Toss, etc. The friendliness of all staff, especially the young people who serve our tables in the dining room is something I was pleasantly surprised about when I moved in. A smile can be contagious! Especially enjoy the various activities. This isn’t the home I lived in for 55 years, but it is the next best thing. Change can be good and the move to Touchmark proves that.

I love that there are always residents and staff about. Touchmark is a place of energy. It is safe, generally active. We are met with a combination of providing a lots of activities and opportunities. I enjoy the dedication of every employee from servers, housekeeping, and all in management. It was a challenge to make the move back from Colorado to North Dakota but Touchmark has helped me be glad I am here.

My favorite thing about living at Touchmark is my cottage and meeting new friends. I feel safe and have so many new friends and neighbors. The social life at Touchmark with music, bingo, wine down Wednesday, is something I enjoy. I feel the staff is doing an excellent job!

I love all the wonderful people who work here. There is always something going on. Wonderful staff that does so much to keep us healthy and happy. I love living here!

As a family member of residents at Touchmark and a retired nurse, I have been so impressed with the genuine warm, caring and conscientious attitude of every staff member we have come in contact with. All have been courteous, respectful and kind to both my parents and their family members.

My grandfather lived here before he passed years ago. The people here are very friendly. Thanks for the great memories.

The staff has become family, their interest in serving us and they are so willing to do things for us. I never feel alone. Help is always just around the corner. I didn’t know how many friendships I would make that would become so near and dear to me. You can take in as much of the activities you want-or relax and be content in your apartment.

At Touchmark, Im mentally and physically comfortable. The ease of living a full life is the reason Im happiest I moved in. Before i moved in, I didnt know how much I would enjoy the many social activities and the meals made from scratch daily. Excellent treatment by staff.

Touchmark Health and Fitness Club:I have disabilities that limit my exercise to deep/warm pool water jogging.I am so very thankful that I am able to use the pool here.It was a hardship to miss this exercise during the worst of COVID19, and I am so glad they reopened it with proper security as soon as they could..Touchmark is a well maintained facility.The staff is not only competent, but quite friendly.Thank goodness for Touchmark Health and Fitness Club!

“I appreciate the companionship with other people. Sharing meal time, the attitude of staff—they’re very friendly. I was tired of trying to maintain my condo. I would have to impose on my family too much. I was tired of cooking too. It is all pretty much as expected because my family and I checked it out pretty good. In times of emergency, they are all so organized and helpful and someone is always there when you need them.”Thank you so much!Gertrude Marquardt

We live on the 4th floor of the Kingsley building and love the view, change of trees, clouds, etc. Watch the air planes and birds. It’s great that there is no cleaning, no working, wonderful people I have met. No steps when children were always worried about them. The staff is very helpful and pleasant. The front desk will help you with almost anything. We have one of the best apartments at Touchmark. Size, view, appliances, etc. Availability of activities and services. It makes my wife happy to find it to be clean, comfortable, and activity choices to take advantage of. Excellent staff and friendly atmosphere.-Ed and Faye Hasche

I appreciate having the meals prepared for me. I enjoy all of the staff and residents being so friendly and nice. It’s the best retirement home in the Bismarck Area.

I cant say enough good things about Touchmark and their staff! I toured and visited many facilities before making the decision to move our Mom into Touchmark. Their Sales Rep Wendy Wheeler went above and beyond in showing and letting us know what Touchmark had to offer and answering all of our questions. Wendy was even there the day we moved our Mom in which was up and beyond! Im in sales and I know for a fact alot of people dont believe in or are just selling to sell. Wendy is a very caring and really believes that Touchmark is the best and I have to agree. The nurses and cnas have been so kind and gentle to my Mom. I also love how when I did our tour, and when I did see a couple of residents when moving our Mom in, the residents were all smiling and laughing and they looked really well cared for! Like my Mom said the day she moved in, This is so beautiful, and Im so overwhelmed. Thank you Touchmark and especially Wendy Wheeler for making this transition for our Mom a very wonderful experience:)

My father lived at Touchmark (TM) for almost 4 years. It was like having him live at a luxury resort hotel for seniors. The food and social opportunities are very nice, and the hands-on care was excellent. However, for us, it was important to have family in town keeping an eye on things. This is because TM management tried to force my father into more restrictive and expensive memory care two years before he needed it for a situation which was easily resolved by myself because I lived here.Also, TM is not a medical facility. TM does not accept Medicaid or Medicare. When my father started falling, TM increased the points` and then required us to pay for private 24 hour one-on-one care in addition to the monthly rent. Cost of his care increased to $1,000 a day and we had no choice, and if his resources ran out, family was expected to pay.

My original review is at the bottom of this entry. When my aunt moved to the assisted living part of Touchmark, I was very pleased with the facility, services, and staff. The nursing staff evaluated my aunt and determined that assisted living was the right fit for her needs.However, less than 4 months later, she needed more supervision and a smaller area, and the nursing staff recommended their Pembrook memory care unit. That is when my disillusionment with Touchmark started. In that unit, group and individual activities listed on the schedule did not take place. (The point of those activities was to keep residents with memory problems engaged and to lessen the impact of the disease, so those promised activities were a factor in my choosing of Touchmark.) My concerns about that went unaddressed after repeated conversations. I received excuse after excuse. My aunt was to received routine safety checks and toileting reminders, but those rarely happened. My aunt fell, and the pull cord alert system did not work. She yelled for help, but no one came. She had to crawl across the room and pull herself up. At that point, the nurse in charge of the unit at that time blatantly lied to me about how long it took for the fall to be noticed and her assessment conducted. Within 3 months of the move to memory care, I was informed that my aunt would need to move into a more secured memory unit because she was no longer as physically independent. However, the nurse who had lied to me before had also told me that the three memory care units were the same in terms of assistance provided. Upon further discussions, I discovered that the Pembrook unit was not operating that way at all. The Pembrook residents with dementia were expected to be very independent with regards to mobility, toileting, and daily cares such as bathing and dressing. In reality, it was an assisted living area in a smaller space with one CNA in the unit at most times. The only way my aunt would be allowed to remain in that memory unit, the one selected for her after an assessment only 3 months earlier, would be with the addition of paid outside caregivers. Touchmark wanted my aunt to move to another part of the building to a secured memory care unit. When I asked very pointed questions, I learned that the secured unit did not offer much more in terms of staff attention. I felt certain that it would only be a short time before Id hear that they no longer thought my aunt to be right for the facility.So 10 months after moving in, my aunt has moved to a different facility. I feel that the memory care unit did not live up to the promoted activities and standards of care. I do not fault the sales consultant or the nurse I met when I initially visited the facility. Somewhere along the line between the companys gold standard and the actual daily practice, there is a disconnect.I anticipate that the response to this review will be the excuse Ive heard time and time again, that Pembrook was never intended for residents in need of safety cueing and mobility assistance. My response to that is that the Touchmark nursing staff knew my aunts cognitive and physical limitations months ago when they recommended placement in their Pembrook unit.If I had to do it all again, I would choose a different memory care facility.------December 2018, original reviewMy aunt moved into an assisted living apartment at Touchmark a week ago. Every employee weve met, from the nursing director to the CNAs to the building services team, has been friendly and helpful. Team members escort my aunt to meals and activities, and they introduce her to other residents along the way. There is even a support group for caregivers of people with memory problems.

I appreciate the convenient bus service provided by Touchmark.

Just did demo job there