The emergency department is awful. I was jabbed in the eye and had a cornea abrasion that took up 75 percent of my eye according to the doctor. I was in excruciating pain and waited nearly 30 min to see a doctor. The first doctor was rude and more worried about the fact I didn’t have a mask on than the pain I was in. I also asked them many times to remove the extra tissue or whatever it’s called from my eye and they didn’t ( I’ve had this happen before ) I had to come back the next day from the pain i was still in. They have a student help this time and had them remove the extra tissue from the abrasion. I was still in awful pain and went to my regular eye doctor that Monday and he then had to remove the extra tissue that was still in my eye before it was able to start to heal.

I would absolutely recommend this facility to ANYONE! They have turned my fathers vision from being almost completely blind back to 100% vision and he is feeling like a new man. We have just had one successful cataract surgery and now awaiting the 2nd one. Were so blessed to have had the professionalism from the entire staff. They were wonderful with their customer service,and his doctors,nurses,and all staff made us all feel very comfortable before they took him back for surgery. UAB Callahan Eye Hospital is one of the absolute BEST around!

I had an appointment today, and as usual the magnificent staff took very good care of me. I would like to highlight Mckezie for his professional upbeat attitude and willingness to assist, Dr. Rosenstil for her genuine concern for me as well as others Ive referred, Stacy for her urgency to get things done in a timely manner, and last but not least Darius for his attention to detail and providing me with answers and understanding to questions I had. Thanks team Callahan

Came in to the center as a referral. Navigating through the parking garage was a confusing mess as they are working on the elevator service. Arriving to the eye specialist, new patients have to type and scan in their personal information. Arriving at my appointment with the Doctor, they had know idea why I was there. Unprepared staff and office pieced together my referral from my Doctor that I called three different times to confirm the appointment on both ends. 160 mile trip one way. Mostly a complete waste of time. Also with the parking voucher, only pay 5 dollers instead of the normal 20 dollers...Never again.

Dr Rosenstiel and her staff function like a well-oiled machine--very efficient. They are friendly and seem to genuinely care.

First i wanna say despite the bad reviews this ended up a great visit. My girlfriend had a problem with her eye for almost 2 weeks . i took her here even though i was iffy about the reviews. the staff was amazing . very welcoming. They assured us that everything would be fine. 3 doctors examined her thoroughly. They really cared and took the time to identify the problem. Highly Recommended.

My son is a patient of Dr. Read. I just had to give a shout out to Mrs. Veronica. She is absolutely amazing and truly cares for her patients. She has a heart to serve.

About the slowest facility existing.Even with zero people in the waiting area I was over 3 hours to get out of here.

I love you eye foundation hospital.All of my surgeries were done there since 1973 until present.Dr.Joiner is Specialist for Glacumoa

My daughter has Psudotumor Cerebri also known as IIH and Dr. Tavakoli and his staff took wonderful care of her throughout this. Dr. Tavakoli saved my daughters vision and she even regained vision that she had previously lost. He was here for us through it all and went out of his way to help. His staff was impeccable and I can’t thank them enough. #Heros

Couldnt ask for better care or attention to my needs. The Dr

The doctors are extremely knowledgeable and the staff is very friendly. I would recommend this hospital to anyone.

I’ve called to get my prescription emailed to me 5 different times. None of witch will follow through and make it happen. The last person I spoke to was Sky. But she is not the only one. She said she would email it to me and then didn’t even ask for my email. Pretty piss poor customer service if you ask me.

I have been going lions clinic for years and I have always loved it but td was horrible and I mean horrible rudest dr I have ever seen they done prob abt 5 min check up and sent me on my way, it was abt time to close so they were rushing me out door would not give me chance to talk he just kept shutting me down or telling me he didnt know what to tell me left so upset cause my eyes r really bad and I am trying to stay on top of things and he was just aweful

This concerns my husband, he started going to Dr. John Mason, when he started having problems with his right eye, to find out later when he was sent to Dr. Mason, he had a Retina vein ocullison in his eye, also better know as a stroke in his eye! They have done several treatments to his eye especially this last September he had to have surgery when his eye started bleeding behind the eye, they repaired it through this surgery, he did lose partial sight in his eye when the stroke occurred but they have helped him so much to have a balance in his eye to and his other eye to secure that his sight will remain good! He goes for regular check ups about every four months! I would highly recommend these doctors to anyone that has eye issues beyond your regular eye doctor that you see yearly! I imagine you probably need a referral since they are specialist! Be sure and check with your insurance provider!

Good care with nice staff

When to Eye Foundation ER today, on website states open 24/7. My husband got piece of wood in his eye. We waited an hour and told no physician was there. I asked why would they not be physical/ resident to cover ER, they said he was somewhere else and a Resident would be here 20 minutes. How can run an emergency ER with no physician. We left untreated.

They have very Good medical personnel ,go out of there way for ppl

Had an amazing experience from the second we walked into the door to the very end as they helped her into the car. The staff was amazingly sweet and very helpful. Definitely the most positive and amazing doctor appointment I have ever experienced since moving back to Alabama.

I have had to bring my mother-in-law to the eye center a fee times. They always make me feel welcome as well. The rooms are very comfortable. Their food is great. I am surprised by the food every time.

Awesome place. Had 2 cataract surgeries and Dr. Swanner and staff and surgery were incredibly kind and professional. The best I have ever been treated!!!

Very arrogant and rude doctors and nurses, complete disregard to patients well-being. Its impossible to find anybody, nobody is answering or returning phone calls, very difficult to have an answer to the simplest basic question. Better to use other hospitals.

Dr was great, explained everything. Staff polite. Time spent in ER, 11 hrs. Needs improving. Only 1 person in waiting room when I arrived.

The other day my 16 month old son needed to be seen here. The nurses gave him a stuffed monkey and were so sweet. The doctor that saw William was thorough and communicated well. This was our third experience here in the last three years, and all of our visits have gone well.

I just left the emergency room and going in I was skeptical, mainly because I had read the other reviews. I am so glad I didnt feed into the negativity and decided to judge for myself. Dawn was my nurse and so pleasant and patient with me. I also was seen by Dr Juan? spelling may be incorrect but also very nice. I learned what my mother had already taught me, never assume you know based on the opinions of others, judge for yourself. Great advice momma R.I.P and thank you. I am still listening :)Also the Dr. can really rock a handlebar mustache!

Best Doctors! Waiting time is cut in half! Diagnosis and exams are private issues. Insurance coverage is acceptable. Lots of parking space. Friendly employees and emergency care is available.

First impressions are everything in repeat business! I am very disappointed in my very short visit with Dr. Rosenstiel and staff. (Well I didnt even meet Dr. Rosenstiel???!) Being that I live in Montgomery, I have to request a day off for ALL my eye appointment visits. I am not new to UAB Callahan Eye Hospital as Ive had multiple surgeries within the last three years there. As a matter of fact I just had an appointment there two weeks ago with the incredible Dr. Priscilla Fowler and staff. Ive been diagnosed with Kerataconus and Dr. Priscilla Fowler is my primary eye doctor. Dr. Fowler and staff are some of the nicest people Ive met in the eye care industry. Earlier this year and this past month I received the Cross-Linking procedure. I spent over $6000 within the last three years at Callahan eye. Dr. Fowler and staff treat me with respect on EVERY visit, yet on December 10 with Dr. Rosenstiel and staff I felt the lesser of. This visit was scheduled to replace my old sclera lenses with new. You would think before my arrival they wouldve did their research on my condition. Upon my arrival in the room, Dr. Rosenstiels nurse asked if I ever had sclera lenses?? (IVE HAD SCLERA CONTACTS FOR THE LAST 6 YEARS??) From there, he goes straight into and I quote, before we even see you, you have to pay X amount of dollars!?. Furthermore, he adds, The Lenses will be an additional $XXXX.XX amount of dollars to get them? Now at this point I was feeling as though they did not want to help me as Dr. Fowler and staff did you for the last couple of years.? Now do mind you Ive already spent thousands of dollars to get my eyes corrected. The money is not an option, but I felt inferior to his demands. I also wondered have they even looked in my charts from previous visits.? Have they even checked my insurance I thought to myself? At that point I asked him a series of questions in terms of verifying my insurances and deductibles. To no avail he says nothing will be covered. Now as I mentioned money would not be a concern as Ive spent a lot of money to fix my Eye disease. ( As well as the removal of an tumor in my eyelid two years prior ). More questions came to mind in this parlay with Dr. Rosenstiels nurse. At this point I felt that the nurse is trying to rush me so he leaves then comes back with a business card and prices on it. He then states, if you have any questions please call Melissa on the business card. I agreed and proceeded to leave. Upon leaving, I felt very embarrassed to even be there. I rushed out and got in my car. I kept thinking to myself have they even check my insurance. So I called my wife, and she confirmed we do have Eye insurance. I decided I needed to call them back to confirm and verify with them that I have insurance, the same insurance Ive used last three years. Two calls later and one left message, I still have not heard from Melissa, Dr. Rosenstiel , or the male nurse that was talking to me. I never even got to meet Dr. Rosenstiel??? I will still come up to visit Dr. Fowler but I will do my business elsewhere in finding new Sclera lenses!Very disappointing!!

ER intake ladys were awesome. They help me get my 7 year old son with cornea abrasion seen asap.

I hope you have better luck than I did. I prefer the clinic on the first floor the Lyons Clinic with Doctor Reid.

Whether visiting the Emergency Room or scheduled surgery this is the place to be for anything eye related. Over the years we have never had a problem or bad experience or even an unpleasant encounter. Everyone is very professional. The doctors offices being within the complex make it convenient and the parking deck connects to the complex.

Awesome atmosphere. Friendly and professional staff. Highly recommend.

Only because I can not put zero as an option! I spoke with a man ,who barely allowed me to even talk, and he kept telling me theres no way my daughters appointment is there, I still have the letter as proof. My daughter is not even 2 and needs eye surgery badly. Her appointment is scheduled for 4/2/18 but as I said he told me there is no way she has one there.I have 2 kids they are my world. This issue needs to be resolved. If my daughter doesnt get her surgery because the man I spoke to is incompetent, Im not going to be a very happy mom and if any of you are parents youd understand.

I took the day off from work to drive 2.5 hours to take my son here. Apparently the optometrist had to take the day off the day before so she was seeing yesterdays patients as well as todays. Which is fine.What is not fine is the complete lack of foresight or common courtesy to call todays patients to inform them they may have to wait longer we have been waiting for 2 hours and are looking at atleast another hour wait before our son is seen. This office is a perfect storm of incompetence and disregard for their patients.

Had a major eye injury last week. The nurses and dr quickly relieved my pain and identified the problem quickly. Today I have most of my vision back due to them.

Spent time and alot of money on the doctors and prescriptions and with no answer about my eye pain.The doctors and staff were kind but it still didnt help in the end.

The waiting room here is really nice. Phone charging stations, comfortable seating, large TVs, and a Starbucks coffee machine that unfortunately is not free. $2 for a small coffee

Staff was extremely nice and professional. Amazing doctors and nurses.

It is very concentrated on helping people live better, and the medical staff is excellent.

My mom and I were rear ended severely a while back by a young boy more interested in his cell phone than his driving.At first, I didnt notice anything wrong. Later that night, my right eye had a shadow-like film over it. I didnt think anything about it at first. Later that week, I notice my vision was decreasing. I was half blind in my right eye. I went to my eye doctor. After a check-up, he said my retina was partially detached. And, had I waited a week or so longer, I wouldve have gone permanently blind in that eye. I got an appointment at the Callahan Eye Foundation.The doctors, nurses and receptionist were very nice. The surgeon did a fantastic job reattaching my retina. The only thing that was a bit frustrating was that gas bubble. But, it kept pressure on my retina. Now, my vision in the right eye was like it was before the accident.If you have a problem with your eyes that a regular eye doctor cant treat, then I highly recommend the Callahan Eye Foundation.

I wish I could give a minus star. I stopped by here with a rash on my skin near my eye after hours. I was afraid that it might swell up and cause me further issue. They sent me to the ER. I asked could I see someone not in the ER so I would not have to pay so much, but they said no. So I saw a doc in the ER. He looked at my eye and said it was a common rash and said he would give me some antibiotics. He stepped out with the door open and talked to the nurse. I caught them laughing and looking back at me because I came in for a skin rash near my eye. I believe I was in there for almost 2 hours and I did not see another patient. The lady at the front desk was rude, the staff was rude and even with insurance I still had to pay over $300 .

Very knowledgeable about everything i ask never left me wondering i never had any doubt about what was going to happen. Very professional teams

They were very nice and took the time to make sure my family got my phone and valuables before surgery. Very caring people.

Do not take your child here. You can get the exact same care at childrens hospital. 1)they use the same doctors 2) childrens hospital has a lot more respect your time. Ive been to both....The eye clinic time was RIDICULOUS, 2) childrens accepts more insurance providers like medishare.I spent a lot more money a LOT more time, and less customer service.They couldnt even call in our prescription after being there for 5 hours!!!!!!Waited one hour for the nurse to come back with our prescription. No call for that.Very disappointed.

My daughter went to the ER there. He eye was red and she couldnt see threw it. The docs there said there was a white spot on her cornea but they didnt know what it was. Instead off calling in an attending doctor they sent her home work gel drops and told her to make appt with cornea doc the next week. She went in on weekend. Turns out she had a bad corneal infection. For this I have to pay $100 copay didnt even treat her at all

My son had to have emergency eye surgery. Everyone was patience. By he grace of GOD, they decided to do a catscan and found tumors Iwould not have known about. Caring staff! My son has another surgery in the morning. I know he is in good hands.

Everything was done as soon as possible when problems arose. Tried new dry eye alternative to help with eye drops and night lube. Thanking​ the community eye professional and staff. State of the art.

Very rude and uninformed staff!!! When I made a appointment, the rep said my insurance was accepted. However, when I got there they said they only accepted VSP. I have the Federal Employees Program Vision insurance. When I showed them the Federal Vision Website listed them as providers, they told me it was wrong and the only insurance they took was VSP. So I went all the way down there and took off work for nothing! How does the biggest eye hospital in Birmingham, not accept federal insurance? Sounds fishy to me! Then they wanted me to pay $15 to park! Absolutely not!

Horrible experience. Unfriendly staff. Extremely long wait and when you finally see someone they rush you and don’t take the time to really talk to you and explain anything.

Extremely long wait for an ER. staff is incredibly RUDE. ZERO sense of urgency to treat patients!

Doctors were thorough, kind and personable while female members of staff at desk were very rude, condescending, overbearing - cant find enough adjectives to fully describe how they made me feel and also my family when they got there. Not nice people in fact creepy

When you have eye trouble best place too go

Everyone was so nice and kind to my sister. She was the one that had surgery. They kept me updated on her progress.

The staff here is amazing! My husband has eye issues and we have been treated very well here by all of the Doctors and staff.

This facility was upscaled&Hi_tech professional from word GO.from Kay,calling to set-up surgery.To:Marge in recovery,Cynthia&Elizabeth,Pre-op with R.O..Brittney frontline receptionist Terry,Ashley upon arriving&departing.Dr.Bains extra extrodinary you all excelled&succeed the extra mile in care top quality May you all be richly blessed always.Thank You for the care you gave&showed to me&my Mother with forever grateful heart love you all!!!🌟🌟🌟🌟🌟

1 doctor and 1 nurse in emergency department, trauma emergency came in right before we were to be discharged, we could not be discharged until they were done with the trauma. Completely ridiculous.

I have keratocotus in my left eye for a couple years its a condition were the cornea has changed shape or has wore down the staff which cause your vision to only be corrected with a special made lense to fit your eye ,eye glasses nore regular contacts can fix this condition the Dr and staff were very polite and were able to determine my condition and fit for one of these lense so after 2 yes of being blind in my left eye I can finally see again with the lense although I have learned of a proceedure called cornea cross link that can permanently fix my condition I am hoping to talk too the Dr about and have it done thank you UAB Callahan Hospital

A wonderful place to work. One of very few Eye only hospitals in the US. One of two Eye only ERs in the US. Gold standard for Eye care.

I was extremely pleased with the personal care and attention provided me when I arrived at CEH. I arrived a few minutes prior to the appointed time and waited just a short time prior to be taken to a bed where I was prepped for my cataract surgery. I honestly did not have the feeling that I was in a medical facility, but a facility designed for the extreme care and concern for a person. All of us, I believe, have anxiety prior to a surgical procedure, however the staff made me feel comfortable and relaxed. I took special note that Mr. Sprayberry was on the floor chatting with the patients and the staff. That is certainly a rarity in todays world of medicine and certainly could not be found in many or any facility today. Also, I learned that there was patient advocate on the floor.Congratulations to all and to Dr. Sara Mullins for the outstanding treatment and personal attention. Your hospital is way above just first class.Thank you again and I told many of my friends about your outstanding service and personal care.

Didnt have today wait long for appointment and was very impressed by the way I was treated and care for while I was there. Staff was very helpful and knowledgeable.

Very nice nurses and doctors, however the hospital board and administrator Brian Sprayberry(sp) are very irresponsible and inconsiderate just to save money. Closed down 7 out of 9 operating rooms. Arrived 15mins early for my appointment. Ended up leaving after 6 hours of waiting with other patients still ahead of me waiting for surgery!

Professional service. Excellent staff.

Dr. Frazier is excellent!

We are Montanans, visiting our daughter at U of AL in Tuscaloosa, when my husband had a partially detached, torn retina, that required a 1 hour drive and emergency surgery at Callahan. From the staff at the front desk, to the surgery nurses, and the entire surgery staff, I couldnt be more thankful! we received top notch care and customer service! Thank you! We are so fortunate for the outstanding care we received there! Thanks to Drs. Sapp, Tabakoli, NRSA McMullen, Nurse Alice, Terry ( family aid) and anyone else I may have missed or whose name is misspelled!

Great Doctors! Horrible Optical Shop!!! Waited 2months for glasses! The family just goes next door to UAB eye care for the glasses.

Great place to see the best eye doctors in the region

Saw an eye Dr there who misdiagnosed my eye problem and now suffer vision loss.

This is for the parking at the hospital. Dont bother bringing a stroller for your children. Not every floor has a ramp to get in the building. It was very difficult lifting our double stroller up four stairs on Friday.

I went to the free Lions clinic and I got a bill for $30.00 from them. They didnt even give me a prescription for glasses, but they said the fee was for the REFRACTION!!!

Some of the best ophthalmology physicians in the Southeast

Went to Ashley Dahl for eye exam. Receptionist wouldnt speak until I got her attention. Waited forever and asked when I would go back and she said I only put the charts back there. Bad experience for sure and I ended up leaving before even getting seen.

They were very sensitive to my mothers feelings and concerns

Very caring, qualified staff.

The VA side is a nasty 3rd world style clinic

A lot of people dont know that they have a eye emergency.

I love Dr V!

No one wants or likes going to a doctor,but if you need eye Care theres no better place

Professional, Great Service & Clean

Professional courteous knowledgeable

I myself will never come here again. I came to this location in 2015. Was not pleased. I am here now march 2018 and it is no better. I have been here over 3 hours. Mind you this is emergency! I was the only person here and i was told to sit and wait. After 20 minutes I asked how much longer. I was called up 10 minutes later. Put in room for 40 minutes. Doctor finally came in. I have and and am still sitting in room after doctor and this had been over 45 minutes. Why? I was only patient here. No matter. No more money from me.

Theyre wonderful

Only 24hr eye hospital in the south

Rude customer service!

EXCELLENT

Top notch petsonnel