Today was my initial appointment with this office. I traveled from Prattville for the convenience of having my future ortho appointments on the weekend to lessen the amount of time I take off from work. Being a first-time patient, no one bothered to inform me of the process for check-in. There is a sign-in station outside and a number system to pull a ticket. I assumed to sign in, grab a number, complete paperwork and wait to be called. I assumed wrong. After the long drive, I went inside to use the restroom and inquired of my appointment status. My appointment was at 10:45, by this time, it was around 11:20 and Ms. Bloom was giving the entire office lunch order to some restaurant when I found out I did not need to pull a number and wasted my valuable time.Next, I purposefully left the agreement form with the $4,600 I would owe them if I started treatment without it signature. Ms. Bloom asked me to sign, and I informed her I did not sign because I had concerns to discuss. I was told to hold on again while she completed her lunch order, and finally, after she completed her call, she was available to attend to the need of her potential patient properly. I informed her I have been in braces for a year and that I know my treatment should not be $4600. The receptionist stated it was a ballpark figure and persisted that I sign. She further noted the doctor would write the amount of my treatment plan on a different form. I insisted that I would not sign a document stating Im held liable for an amount, and my fee is potentially less. I also requested an exam by the doctor first to determine my treatment plan and feel so I could sign the appropriate form. Ms. Bloom stated she would see if the doctor would do that, but he usually does not. I asked her who in their right mind would sign a document not knowing all of the information? I made an accusation and stated she would not sign a form without knowing all of the details. A staff member came from the back inquiring of the ordeal, and Ms. Bloom responded, “she does not want to sign the form.” I politely educated the young lady on my reason for not signing. The young lady tried to explain to me the financial process in which Ms. Bloom told her she was wrong. I kindly stated, this is why I want my information detailed out before I sign. The young lady walked off and remarked, “I can see why she will not sign.”After that fiasco, I proceeded to stand in the main waiting area due to a lack of seating and social distancing. Ms. Bloom asked if I wanted to sit or if I was going to continue to stand? Before I could respond, informing her of her lack of customer service and effort to welcome a new patient to the office, I was not aware of an extra seating area; she told me of the different seating area.I do not know how this office is used to doing business but today lacked professionalism. I asked Ms. Bloom for the information I filled out and my drivers license copy they made and left. The time was around 11:50. Thats an entire hour of waiting without even seeing the dentist for an initial evaluation. My time may not be valuable to you, but it is to me.

Very Quick and thorough customer service was outstanding. I walk in down horrendously every time and walk out smiling thanks to Birmingham braces. Absolutely 5 out of 5 I would recommend.

Honest and nice Family business. They have a thriving business due to their commitment to their family business. Very pleased.

Quick and super friendly service .I had an appointment so I got in and out super fast on my first visit .

If I could give a negative star I would! This is the WORST place to go! Please please please spend your time and money else where cause this is a JOKE! The receptionist had a attitude at 6:45am! If you didn’t wana be there you should’ve stayed HOME! I’ll NEVER return!

They dont deserve this one star. Customer service is ridiculous waiting time prepare yourself to be there all day. Please do not miss a month even tho theyre only open 6 days a month with hundreds of people going there. Sometimes its hard trying to catch them open when every month it seems like the days and hours change youre still paying them that $100 regardless. If you dont get work done why should you pay for something you didnt get. If it wasnt for the affordable price they need to be shut down if they cant run full business days and hours

They are very nice and helpful and I get in and out very quickly 👍

I love this place very clean they are very nice very polite everyone is always in such a good mood always a happy face in the buildingRebecca I just love her she was the only one my son would let see himSo thanks for taking good care of his mouth and give him a reason to smile again

So I just left Birmingham braces and the lady at the front desk told me I needed to pay 300 dollars because I was behind I ask her can I get caught up and pay 130 until I get caught up because I recently went through a hardship but she didn’t want to hear that... only thing I asked her can she work with me until I get caught up... well maybe it was because I was black if I would have been white she probably would have worked with me until I got caught up... I recommended so many people here and look how I got treated..

Staff very nice how ever I was there for over 6 hours to get my braces put on they also had patients waiting outside in the heat to be seen

$100 month, plus about$300 to get started on first visit getting braces. Its sometimes hard to get in touch with them and theyre only open 1-2 days each week. We chose then because it fit our budget and Mr Blooms son was very nice and helped us feel welcome.

Both of my children has had their braces done by Dr. Bloom. We are 100% satisfied. I recommend him to everyone that need braces. I also Love, love, love Mrs. Joy his wife and receptionist!! This place wouldnt be the same without her!

Would recommend this place to anyone. I had them take off my braces after 4 months. I went to Birmingham Orthodontics and I am glad I did. I lost $800 with Birmingham Braces.

Making appointments for monthly checkups is USELESS. 😂you make an appointment, it doesnt help.you WILL be waiting 4-5 hours after you arrive. not exaggerating.Although, it is affordable & the older receptionist Mrs. Bloom is VERY sweet though, Mr. Bloom is also.

I have been with them for 5 years. Very concerned and sweet staff. Also affordable monthly payment options.

I love this place. Ive had my braces for seven months now. I recommend this place to anyone in need of braces. And theyre affordable.

Braces still on after 3 years! Because of that Im very unsatisified ! Dont keep up with your charts! I love the Bloom sister, theyre just like their lovely mother! I dislike the rude dental assistant! Majority of them are very rude and unsanitary! You literally have to ask them to whip off the lab chair, and pay attention to them they will touch your chains barehanded! Just nasty!

I love this place. .satisfied with my babys braces. .just hate the appointment system. .and the 5 hour waits. .

They are very helpful and have great services . Affordable payments each month

Nice and caring staff/doctor...My husband and I was only there for 30 minutes in and out...we also had our braces put on that day

They care about there patients and everyone is very nice I would recommend if you need braces then this is the best affordable orthodontist I know

The wait is long if you dont get there early. They take 3 ppl in at a time. Not 1. The staff is very nice!! The office is clean. If there isnt enough room in the building we wait in the vehicle and watch for the 3 ppl leave and keep up with our number. I have recommended Dr. Bloom and still do.

Terrible! Long waits , everyone goes at one time, rude, and change the system everytime. Dont keep charts on you.

These folks are slow as hell 🙄🙄

They are very friendly and family oriented

Nice and friendly staff.

Very affordable

Friendly staff!