I lost my bird Cricket recently.. I brought his body to Riversbend to be cremated (it happens in GR, but Riversbend does handle stuff outside the actual cremation). The staff at Riversbend were wonderful with how they handled things. They were so polite, and they offered to give me a minute to say last goodbyes before his body would be taken. They showed me a lot of kindness on a devastating day. I will be going to them for any pet care needs I have for my dog Kallie in the future.

Thanks for scheduling an appt. for my little girl Gracie immediately. I searched high and low for a hospital like yours. I cant express how much I appreciate your wonderful service and reasonable rates. My love goes out to all the workers at Riversbend.

They provided professional and quality care to my cat princess! They were very affordable as well. Thinking about switching this to our regular vet.

Everyone in this office was nothing short of amazing. We brought our puppy there for a second opinion after getting no results from the quack of a vet at pleasant view and dr Scott did everything that could be done to save our baby but by the time we got him there too much damage had been done and they cldnt save him. But the kindness and support we received from the start was great. Thank you so much to everyone in this office for the caring and support you showed us. You truly have a great team.

We started going here because dr. James Scott was outstanding with both us and our animals. Since he stopped seeing patients here we havent been as happy. Lots of miscommunication between the support staff. The new doctors seem a little rushed and it takes longer to get an appointment. Weve switched vets recently.

Sweet staff that are very helpful and informative. Switched to this vet recently because they have fair pricing and are great. I’m glad I made the switch! I definitely recommend them.

We were referred to riverside by our vet for some imaging diagnostics to get to the bottom of why our dog wasn’t feeling good. It was a tough day as our dog had progressed cancer and we had to make the decision to end his suffering. Your office was so gracious with us giving us time to say our goodbyes and letting us ask questions. We didn’t feel pushed to make a decision so your office could move on with the day. Thanks.

Woke up and my dog was having real serious trouble breathing. Looked at thier reviews and called. I was told no openings for 2 weeks. Might as well gave my dog a death sentence. Just how good can the docs be if they cant take emergency calls? Never call this place for emergencys, their about booking for your money not emergency care for your pet ! Worthless!

Last month when I took my cat in for a check-up, I noticed that none of the employees (I could see at least 5 from the lobby) were wearing masks. When I asked about it, the receptionist told me its personal choice. As a nurse with more than 20 years of experience reviewing medical research and determining best practice policies for patient care, I was shocked. Face coverings and social distancing are simple recommendations to reduce the transmission of Covid-19. I dont believe that a medical facility that refuses to follow expert recommendations to protect their employees and clients can be trusted to make the best decisions in the care of my pets. I have been a client of Riversbend for 9 years with 4 pets but I cancelled my appointment and I will not return. I would not recommend this facility.

I just moved to Big Rapids and having a good vet is extremely important to me as I do rescue and have many pets. This one was highly rated, so I scheduled an initial appointment in hopes of having a cat neutered. I took my cat in to see all staff and most pet owners not wearing any masks at all. What in the world, this is supposed to be a medical establishment! I was very uncomfortable and left. Very disappointed, but will look for a more professional vet for my furry family members.

Best veterinarian in the area. Very professional! Kitties love the doctors, who have an obvious passion for taking good care of my furry friends. Now if only someone could tell me why they chase their tails and randomly meow at dark, empty corners? :D

Ever since this office moved to Big Rapids the customer service has gone downhill. I tried to order more heartworm pills for my dog on the online store and was denied. So I figured she was due for a test and called to schedule an appointment. They werent able to get her in for a month and so I asked for one heartworm med to get her through 2 weeks she would be over due for the med. The person on the phone told me that she would be fine going over the two months and that if I were to give the med and she did have heartworms she could die. I told her shes been on the med all winter so she wouldnt have them and then she asked where I got the meds (from your office!) I asked that my dogs records be transferred to a different vet clinic. Now today, were at the new clinic and this vet office said shes not due for a heartworm test for two more months!! What is going on Riversbend?

I love how this place makes you feel comfortable when bringing a pet in! They explain in detail on what they are doing and the staff is very friendly! I highly recommend this place

I will always take my animals to Riversbend. We had to put my dog down due to cancer and I could not have asked for a more loving, compassionate, and patient staff. Ive since taken all my pets there and will never go anywhere else - the doctors there are THAT good. Truly a one-of-a-kind premier animal hospital. Thank you, Riversbend team!

Extremely disappointed in emergency service. My Husky has a seizure, 1st one ever and 1st time weve ever seen a dog have one. I managed to call the office number in my phone while it was happening. I got put on hold TWICE. A lot of condescending yeah 1st seizures can be scary like its normal and Im overreacting. Also told me they recommend he be seen after a seizure like that wasnt exactly why I was calling. Then told no one available in Big Rapids, clean him up and drive him to a place weve never been to in Grand Rapids. An hr drive not knowing if it will happen again. Did not take him, slept with him on the couch and called again when they were open. No appts available, call if it happens again. More concerned with making sure I know there will be an emergency fee if I do have to call. No information on what it could have been from, no what to watch for, no lets see when we can fit him in specifically to address the seizure. But they could schedule his yearly check up in a month. Not concerned at all and no explanation for why not.

Staff is friendly, knowledgeable and professional. We followed Dr B to this practice because he is the best around. The prices are very reasonable as well. Time management of appointment times may need improvement, however, I appreciate that we are given adequate time to get our questions answered, therefore, I can overlook this.

Thanks you guys not have an emergency vet my dog passed away I will leave a very nasty review This is something that should be standard practice you all should be ashamed of yourselfI wont be leaving my dogs life in your hands .Im adding this here based on all the other reviews Im sorry that you all lost loved ones because of this

By far the best Veterinary office around. They are very considerate of not only my animals but me as well. Our lab had a no so good experience in the past with a previous vet and the Vets at Stone Hill are so calm and patient with him. Hes getting older and our pup she just loves everyone so its nice to be able to take them somewhere where I dont have to be nervous about taking them.

My ferret is dead because of them. This vet office is horrible. They would not have the vet come in to look at our ferret who was incredibly ill and is now passed away because they would not see him. Ferrets health goes down hill incredibly fast and now hes gone. The vet said raw food is bad for ferrets but theyre obligated carnivores and need meat.

Great staff, very professional and quality care.

Clean and modern, separate waiting rooms for dogs and cats, tidy exam rooms, seating is generous, so your fur buddy can sit with you. Friendly staff, willing to spend the extra few minutes on questions or comments. Lots of information on pet services, classes, prevention and products. Lastly, reasonable prices.

Staff refuses to wear masks and obviously dont care about the well being of their customers during a pandemic so how can they be trusted to care for our animals? They claim the owners of Riversbend have made it optional to wear masks, so no one does. When nurses were asked why no precautions were being put in place (6 foot distance, keeping owners in their cars while they take the pets in, etc.), they got bratty with my grandfather. Never taking my pets there again.

Absolutely wonderful veterinary clinic. The staff is extremely knowledgeable and always puts your pets needs first. They provide excellent care and always keep you in the loop as to whats going on with your pet. They will even show you x-rays and other findings so you can visually see whats actually going on. Couldnt be more satisfied with how they run their business. I would 100% recommend taking your animals here!

Have been going here for 11 years. Im sure there are cheaper vets but my dogs deserve the best care and thats what they get here. They were extremely compassionate when we had to put one of our dogs down a few years ago. The staff is so nice, kind and caring.

Just moved out here and I was worried about finding a new vet for my dog and my new puppy. However the staff was so friendly and the vet listened to all my concerns and answered all my questions. Best veterinarian I have ever been too!

We have been using Riversbend since Dr Scott was in the old building and always thought we were in a good place .Our dog was attacked by another dog in our yard and had to be looked at and a have couple wounds cleaned ,this was during normal hours .We were put on hold during this very stressful time and then referred to a clinic 50 miles away .I have been told businesses have no loyalty to their customers these days ,I didnt believe it until today .Needless to say we now know how important our pet and our business is to the new age Riversbend .Wish Dr Scott was still working because whoever took over is in it just for the money ,you will get none of our in the future .Thank you Dr Gilbert for taking care of our emergency ,our dog is sore but looks like he will recover no thanks to Riversbend .

This place is very clean and tidy looking. There are separate waiting areas for cats and dogs which is a very good thing.Very knowledgeable, helpful, nice, friendly staff too. My pets were anxious but the doctor really helped relieved some if the anxiety.Pricing for treatments are typical in my opinion.I live two blocks from a different vet but this is where I go even though its across town. I trust them with my pets plain and simple.

All my animals go there. The staff are real friendly and caring. They treat you like a member of the family and it shows.

My husband and I are new to the area and our dogs being city dogs have had some rough patches in the last few weeks. First our male tried to introduce himself to our local porcupine. The Dr and staff were so kind and helpful. They treated him quickly and explained everything to us as they went. A learning experience for all of us. Our female was involved in a horrible accident yesterday. We rushed her into their office and they dropped everything to rush to her aid. The Dr explained everything and was very compassionate. In a time of crisis it is reassuring to have such a professional and caring group of people ready to help.

Love them!! Always so good to my fur babies. Coco is there often and she is always treated very well. They always work with my crazy work schedule too! You guys are the best 😊

We love Riversbend Animal Hospital. We have had our kitty for two years and love bringing her to Riversbend. Staff is wonderful and nice! We had a sick kitten about a year and a half ago, who ended up passing. Riversbend was great through the whole process. If you are in the area and need a vet, Riversbend is where you should go.

Staff is very friendly and helpful. Vets are caring and compassionate. Very pleasant environment.

I took my puppy to an Obedience Training Class at Riversbend, and it was great. Hes quite timid, but Debbie and Glenda were very patient and compassionate with both my puppy and me. I recommend Riversbend highly!

We had a couple stray dogs come in to our house. They helped us by scanning and taking info. Really wonderful office staffPs the dogs did get home

They are the only ones I will take my animals to. Dr Scott is very good with our babies. And the staff are very caring.Thanks all of you

Been going here for 25+yrs. Professional competent and friendly staff. They care as much about your buddies as you do.

This place was great until they denied my fiance our cats prescription to chewy. We moved over an hour away, and the lady my fiance talked to was rude and her attitude sucked.

Everyone is super nice, my puppy Yoshi absolutely Loves going there.

When 19 Mile Vet Service closed and referred clients to Riversbend, I was disappointed as I loved 19 Mile. However, Riversbend has proven to also be great. Extremely friendly and my dogs love going there. Dogs know...

Dr.Bs very informative..takes his time, worth the wait.

Love Riversbend Animal Hospital in Big Rapids! My male Boston Terrier, Wrigley, was born with a couple birth defects and Dr Scott has been awesome! He especially loves ALL the women here too! ❤️🐾🐾❤️

They very nice people and my dogs like it there.

Great place to take your pets. Very compassionate about what you & your pet needs are. Staff is wonderful & always there to help you. They really care about their patients.

They take their time with owners and their fur and feather families. They explain everything and answer all my questions.

Ive taken my dachshund to them twice. They have been above and beyond my expections. I have nothing but praise for the doctors and staff!!!

Taking my puppy there to see my vet who moved her practice there. The staff are friendly and attentive. We have our puppy enrolled in training now. Well see how it goes.

Awesome staff, took care of our injured Lab while we were visiting and at 430 on a Thursday afternoon . Thank You!

Nice place to take your pets. Treated well and doctors were great to answer all our questions

Very nice folks and very thorough. A little pricey.

The staff is efficient and helpful. They really care about your pet.

Will clipping dogs toenails anytime easy very convenient

Awsome Friendly would take my pet there again anytime

Awesome staff and service. A bit pricey.

I have been with Riversbend animal hospital for years. Staff is wonderful.

We cant say enough thanks & appreciation for seeing our dog on such short notice, giving her great care & reassurance to us.

Great care of my 4 legged kids

Love the people and prices or good. They love their animal clients

The staff is very accommodating, kind, gentle, and knowledgeable. We will definitely take our pets here in the future.

They are great with all of our animals..

Went there with girlfriend She has a baby kitten They explained things well Gave the kitten a good examination They did not Rush us in N out I would say very good service

They got us an appointment eight away, they treat small animals, friendly atmosphere and vet.

Very nice facility, and knowledgeable staff!

Great experience every visit.

Love all the employees and how they interacted with my cat.

The vet was very sweet and took amazing care of my cat

They took such good care of our dog.

Staff is not only professional, they treat you like family.

Very friendly staff and they know what theyre doing

Love the people that work here

Great pet care.

Kind, gentle, sincere staff. Great experience.

Saved my dogs life never will go anywhere else

My older cat was not feeling well, I called and was able to get an appointment the next morning.

Very informative staff.

Very competent staff , impressive building

Great service and friendly staff.

Great place for help for your pets!!!

:reat vets and staff!

Great service here!

Very understanding and though professionals.

No prices on website and no estimates over the phone. They charge a $48 consultation fee just to get the estimates. Such a waste of time.

One of our local best

Very kind and knowledgeable.

Great place

Wouldnt take my pets anywhere else

Always nice and friendly

Highly recommend this place

Simply the best.

They fixed my mammal in short order!

Nice people to work with

Excellent people!

Great vets!

Wont go anywhere else

Friendly atmosphere

Great place

Verygood