It took some doing to get the ball rolling with the final details before delivering my moms wheelchair, but when the specifics were all ironed out, the delivery went smoothly and efficiently. The driver, Frank, who delivered my mothers ♿ was actually the best part of the whole experience with Adapt Health and Youngs Medical Equipment. He was so helpful and patient when showing me how to disassemble parts on the ♿ and the best way to place it in my car. He also emphasized some safety points to make sure all the accessories locked in place before using it. Overall, it was a positive experience. Sometimes it takes some follow up calls to make certain the patient, in this case my mom, doesnt get lost in the paperwork shuffle. But Ill give a 👍 for the overall experience!

My husband left rehab needing a wheelchair. Young Medical was the company recommended to supply the wheelchair. While I thought our insurance covered the purchase of the wheelchair (with applicable co-pay) I was wrong - it was only a rental. I only found out about this when an Enterprise rental van pulled into the drive way and the driver was her to collect their asset - the wheelchair. The young man was kind and understanding. That’s where the positives ended. I received no notice prior to the van pulling up. They never contacted me. Not once. When I called the company I was told the “Dispatch made the decision to make blind pick ups”. I know I made a mistake by not realizing it was a rental and not a purchase but to just show up to leave a handicap man with no wheelchair is unconscionable. I called the next day and paid off the rental. What if this was someone’s oxygen?

Great Company with very professional staff. The delivery guy whose name was Anthony Santiago was super helpful and very understanding and professional.Anthony is a true asset to this company and should be rewarded for his services.

My husband’s hospital bed was delivered on the day it was scheduled to arrive. The many parts were brought in and assembly started quickly. The technician had no problems putting it together and after assembly he showed me how to operate the controls. He then suggested that I should try it so I would be familiar with it.Very good experience, I’d use this company again if needed. The technician was polite, helpful, and very nice. Thanks.

I arrived promptly at my appointment time and was immediately welcomed by Michael. He proceeded to review my new CPAP instructions and operation. He was friendly, professional and very knowledgeable of the equipment. He paused and prompted me several times, asking if I had any questions. It was a pleasant and informative visit.

My service technician James was very professional, friendly and knowledgeable. He explained everything thoroughly.

The guy that came to our house was fast courteous and professional. He took his time to explain everything even though it was 1130 at night before we could have him come out. We are truly blessed to have people like this in our community.

Stan was great! Literally sat with me for a while to show me how to use the cpap. Great place!!

Steve was so nice, professional, and full of knowledge. He took his time and ensured I was aware of all the components of my equipment while also ensuring I understood. It was truly exceptional customer service. Although I needed to drive 50 minutes to this location in East Petersburg...I would drive to the same location again for service. Thanks Steve.

Cant say enough about Maya. She explained each step and piece of equipment in a very knowledgeable and professional way. She was able to answer any question I had. I am confident that I will have no problem setting up and using my CPAP.

Our service man was VERY nice and helpful hope to get him again when needed

Frank delivered the needed equipment and explained in detail how to use it and left a number to call for more help if needed. I was very happy with the service.

The wheelchair was ordered for my mom while she was in the hospital. The day she was discharged from the hospital and was home for about an hour, we received a call from ADAPTEC scheduling the delivery of the wheelchair. We received the new chair this morning within the estimated window for delivery. Van driver called to let me know he was on his way. Wheelchair is really durable but at the same time lightweight and easy for me to lift into my SUV. The company was fast and very efficient is customer service and satisfaction. I am very pleased with their service and utmost professionalism. Thank you!

Olufemi brought my oxygen tanks. He has been to our house before. He always calls before arriving and is very pleasant. He is very accommodating every time. Thank you!

I have been there twice and both times the person who took care of me was very polite and made a great effort to make sure I understood everything about what I was getting. Although I dont remember the first young womans name (she was super helpful), the second young woman was Michelle. Great company to do business with.

Very pleasant and helpful. Explained how to use equipment, set up in a timely manner. Cleaned up before he left.

Possibly the worst experience ever. Partner has been trying to get a wheelchair for the past two months. Prescriptions have been sent. Paperwork and records were sent. Then, finally in July, they demand extra documentation. It was faxed, as they continually demanded instead of having it mailed or dropped off.Today they say that it doesnt matter, it now has to be sent through their new online portal.If you need any medical supplies, go with literally any other company. These people will lose paperwork, never follow up, and then blame you.

While their phone system is completely useless, you’re much better off just going into the location and speaking with someone. The staff I interacted with was friendly and helpful and understood what I was trying to tell them and they were able to answer my questions quickly and completely.

Pleasant customer service representative, courteous delivery personnel, prompt next day service. Same day service if equipment problem. Most commendable. Highly recommend.

Place was great! Steve made it simple to understand and expresses the level of service available. Steve was able to bring confidence to the patient.

I got my CPAP 1 year ago & only reason there are 2 stars is Carla who once helped me in February. My sleep doctor referred me elsewhere for the 6th mask, that finally works! The only time I have had prompt response is when I call to reorder supplies, otherwise I am left on hold.

Youngs Medical supply is the Worse! The mattress and gel top is so cheap and thin. It sunk in 3 days after sleeping on it. The customer service is incompetent, they dont know what theyre doing. And I believe that they are a scam and rip off taking people money. Still 3 months out of hospital and cant get a response from company to assist in this matter. 🤔

This place sucks!Customer service they would like robots, charging me for a product that’s been on recall since June. We have no other options for you, that’s all that comes out of their mouth.Phillips multi million dollar company.This company can’t even replace the product they sold you.Wow!

Richard was friendly, efficient and professional! I appreciated that he explained everything well and made sure everything was working perfectly. Thank you!

Very pleasant and positive experience. Kim was very thorough in explains all aspects of the new CPAP. Very personable and friendly. Answered questions in understandable laymen’s language.

The tech was on time and even though it was 830 at night he was courteous and friendly and knowledgeable. Very well pleased

Got a call from them in April about renewing c-pap supplies. Told the representative to go ahead and reorder. He asked me if I would like to try a new system for cleaning my supplies. That it would be 64.00 a month for four months. Said I would like to try it. He stated it would be sent out and I would receive it in about 20 days. That was over 12 weeks ago. I have been charged twice. Still have not received the item. Left messages with no return call. Guess next step is to call bank to dispute the charges. Ridiculous! Very poor customer service!

Customer service terrible. Put on 2 minute hold for for hours. Requested call-back and nothing. Can’t even buy one out of pocket. Told to stop using machine. Great advice from provider who doesn’t have a backup plan and advises hold your breath for a year, at least.

Customer service hung up on me after I told them I didn’t want to replace supplies for the dangerous Phillips cpap machine that was recalled. I was going to ask the rep a few questions but never got the opportunity because once I started talking about the cpap he immediately released the call, and I wasn’t even rude or anything. This was just a few days ago, I’ve certainly lost trust with them if this how they handle customers with concerns about recalled products they charge you for.

Zero stars. Absolutely abysmal customer service and processes. 2 months and counting to coordinate a wheelchair.Edit: Thank you to Brianna who reached out from the parent company. Miraculously she had the wheelchair delivered today. I hope their new system fixes the operational issues. I hope that the company decides to focus on customer service as much as they do online reviews.

Not the best experience with dispatch, lack of communication. The only reason I am giving 5 stars is because Barry came to the rescue. He delivered oxygen at 10:00 pm due to miscommunication/mistakes. Thank you Barry for giving 110% to your job and caring about patients.

Very smooth service and interaction.Before I was released from the hospital in mid-January, the nurse said that Youngs would be dropping off a oxygen unit at my apartment and sure enough the machine and backup tanks were in the bedroom when I got home! After being released from using oxygen, I scheduled a pickup and the driver was true to the time frame.The only issue I encountered was when replacement oxygen was delivered to me the first time. I wasnt clear on how to switch tanks and the problem was that the one who delivered replacements had limited English. I called Youngs and another driver was sent to me the next day!!Customer Service ladies were always very attentive and helpful!Appreciated Youngs for the Service they provided!

Charged my credit card for a reoccuring charge that should have been billed to me as it should have been billed to my father. Charging my card was NEVER authorized and now Ive spent weeks and countless hours trying to get a refund.On top of that, the product line is inferior but very expensive.I gave them one star because that was the lowest rating…. They dont even deserve that high of a rating.

Ty was really great! Very friendly and courteous. He was very detailed in demonstrating and explaining my new c-pap machine in a was that was easy to understand.

Teck was prompt and friendly. Had a good sense of humor. Very pleased. Equipment is functional and looks in good condition. I’m happy.

I DID NOT GIVE 5 STARS TO THIS COMPANY. I WANT THIS REMOVED ASAP! SOMEONE USED MY EMAIL ADDRESS FRAUDULENTLY. I RECEIVED AN ALERT ON MY PHONE.

Zero stars. I have had issues with this medical supplier since day one of getting my CPAP machine. Always an issue from getting my cpap settings right which that they control, wrong cpap supplies shipped, and not calling me back when I leave messages. Now with this cpap recall, I havent gotten one bit of assistance. Further more I find out that this company has not billed my insurance for my cpap and my insurance has no record of my cpap machine so they wont cover anything for my cpap needs. Outrageous! IVE ALREADY REGISTERED MY MACHINE WITH PHILLIPS and when I did contact them they said they do not have information about replacing my defective cpap machine, not to expect a placement anytime soon and to call my supplier. I have been patient but my health is at risk and Ive gotten no assistance from this company. VERY disappointing.

My husbands doctor ordered a wheelchair for him. Since he is overweight they ordered a Bariatric wheelchair. After repeated calls for an entire month they finally got the thing here today. It is 36 in width, so is our front door and our bathroom door. So it does not fit. I called Youngs Medical and they do not have a smaller bariatric chair so they cannot get us anything else. This is why old people are rolling around their houses in office chairs that are not stable, because the people at these Medical Supply places dont have any common sense and Medicare has to have an iron clad contract to pay a few bucks a month for wheelchair rental. Really a $500.00 wheelchair for 13 months should cost about $38.46 a month. If everyone is being honest and not jacking the price to screw the insurance. I guess I have to pay that on my credit card to get him a sensible, safe chair.

Youngs Medical Equipment was a really good company; not so much anymore. Since they were purchased by AdaptHealth, I tried calling their Bethlehem number several times and ended up reaching a call center overseas. It was impossible to understand them and the call quality was horrendous. Youre better off going to the location in person, rather than calling. The employees at the Emerick Blvd location are still there and they are very helpful, but its only a matter of time before AdaptHealth screws that up too. I think its time I start shopping for a new medical supply company.

Professional courteous and helpful technician. prompt delivery and great customer service.

Staff was amazing and the Tech Maya who helped with my new device was incredibly well informed on setting up my CPAP, I left with everything that I needed and with a complete understanding of how to properly use and care for my device.Thanks!!

If I could give a 0 I would. They sent my bills to the wrong address, while sending the equipment to the correct. No other contact attempts and sent me to collections when I obviously did not pay the bill that was sent to the wrong place. The customer service rep was more concerned about setting up a payment plan rather than correcting THEIR mistake!!!!

Equipment was clean and worked well. Pick up was also professional and on time. Great service.

The gentlemen in the field are always courteous and respectful and know the equipment.

I went to Young’s to buy 2 off the shelf products. I signed in and then paced the floors with my walker for over 20 mins while several other people who signed in after me were helped. I looked at a couple of display items and finally walked out the door. None of the staff seemed to notice. Now I understand the 1.8 star rating. I’ll never be going back there again.

Very reliable ,friendly, easy to order.I would tell anyone to use this company 😀

What a nice, friendly, and clean facility! This is my first experience with a CPAP machine, and even though it seems intimidating, Stacie explained everything so it was easy to understand and assured me that if I had any questions or ran into any problems, I can always call and she could talk me thru it. Great customer service!

I recently ordeerd the snugz mask liner. Before i ordered I ask if i could return this and they said no just throw it away and we will give you a full refund. After using the mask liner1 time it is very uncomfortable. I called back today and asked about a refund and they said that they dont issue rerunds and I am stuck with it. I never ever heard of something that I cant return. Do Not use this company for SNUGZ mask liners

Maya was perfect in setting me up for success with my CPAP

Very prompt and caring service. I would most definitely use this company again.

Great experience. Our delivery lady was so kind and so helpful. Thank you very much.

Youngs employees are always very nice to talk to on the phone and provide information I needed to answer my questions. Their representatives who I deal with are always very polite and cooperative.

While they get two stars because everyone there has been friendly, they really need to get it together. We’ve been waiting since January and they need “more” documentation from the doctor, while the medical condition is very obvious and they’ve already received what the doctor sent. Also they had the wrong address on the third call, while they had the correct address at the start and the first few follow ups... I see we aren’t the only people having issue here, please for the sake of people with important medical needs, make this process easier for everyone and follow up with your customers, do not make them follow up with you.

Very nice to deal with Charlie. Equipment was 100%

Went in they helped me get new oxygen tank immediately they were wonderful and personal i felt really important to them

Horrible service. They give such a hard time to get equipment as if its not getting paid for. Unprofessional customer service.

Dealing with Youngs Medical, more accurately AdaptHealth who does the billing has been an absolute nightmare. Now, the local individual who met us at the hospital from Youngs Medical was very friendly and nice. That experience was fine and I feel bad that Youngs Medical is receiving bad reviews based on their billing/AdaptHealth but this process is ridiculous. The billing is a total mess. We received a piece of medical equipment in September 2019. The first bill from AdaptHealth that we received was in January 2020. We realized that the bill had not been submitted to our insurance properly (we were being billed for the FULL amount), so we called to correct this. And then...we continued receiving the same bill over and over, STILL not submitted to insurance properly, despite that fact that we called AdaptHealth OVER AND OVER to correct this. Every time, the person on the phone was perfectly cordial, but still the problem was never fixed despite us calling almost TEN TIMES from January 2020 until October 2020 (and no, that is NOT an exaggeration). We have records and dates of phone calls and nothing was fixed. Finally they started threatening collections, to which I wrote a long letter to the collections agency (and never heard anything back). FINALLY, we receive a bill that has been submitted through insurance sometime around this September (2020). We paid it without realizing that, since we had called to fix the insurance issue throughout the year, the date of service was listed as random dates in March/April of 2020, NOT September of 2019 when we actually received the equipment. So now (Nov. 2020) AdaptHealth has sent us ANOTHER BILL for the date of September 2019 and is claiming we have not paid our bill. This bill included a letter. The letter stated that the credit card that we gave them (in Sept 2019) would be charged. The letter was dated 11/12, we received it in the mail 11/18 and in the body of the letter it said the card would be charged by 11/5 (11/5!!! That had already passed...) if they did not receive payment. Luckily they are so bad at their jobs that the card was NOT charged yet. We called Friday 11/20/2020 and were told we would receive a call back from a supervisor/manager, it is now end of business Monday 11/23/2020 and we did not receive any calls. We are considering contacting a lawyer about this because we do not know what else to do when a company is simply incompetent.

Very kind and compassionate associate. Contacted us before he arrived. Has always went out of his way to accomodate my Mothers needs.A+++ Thank you.

Sharena was awesome and professional. On time and very helpful.

The delivery guy Charlie was amazing super friendly and courteous equipment setup was fast

Delivery time was accurate as usual 😃 Aaron is a great asset to your company he has a great personality and is very professionalKudos 👍👍 to Aaron!!

Terrible experience trying to get a new order filled. The phone system skips, breaks up, cuts you off, and you are stuck on hold forever to eventually get someone you can barely understand. Go to a different medical supplier instead.

Steve was excellent, went over and beyond on explaining how to use, the fitting of mask etc. Steve was professional, very detailed and friendly.

Terrible customer service, extremely rude and do not care about their customers well being. I would not recommend my worst enemy to go here. Absolutely terrible, they should be shut down

Excellent service and very friendly and prompt. Would recommend to anyone.

Always timely service. This time, a day early.

Loren made a courtesy call about his arrival time. He was prompt, polite and resolved my trouble with the machine. Thank you.

Quite possibly THE worst company ever, especially when it comes to billing. Even my healthcare system said they are considering dropping them due to constant issues. For over a year now they have tried to scam me by: Billing me for equipment never sent out (Or even ordered by me), telling me my last payment was in April, yet im still getting invoices (Which is why i turned off my auto-pay), and their sales reps (Almost to the point of harassment) used to keep calling me saying that i am due for new equipment At no cost - insurance covers it, then send an invoice. After numerous calls with their supervisors (And countless HOURS on the phone), they supposedly fixed the issue, credited my account, and said last payment is April 2021. Yet here we are again! More invoices keep on coming.

Did not have what I was looking for but found a good replacement Kathleen was patient and accommodating thanks

We are very impressed with Youngs Medical. They are very pleasant people to deal with.

All the representative of your company is very good and the drivers are too

What an awful company to deal with. Its impossible to even register on their website to control your billing information. When i called in for help they werent able to help and were EXTREMELY rude. This is after they lost my prescription for the machine for two weeks. Ill be reaching out to my doctors office to switch to a different provider. If your doctor recommends these guys, Id highly suggest looking for a company unaffiliated with adapthealth, as they make it extremely clear they dont care about their clients.

Will not answer the phone for oxygen refills! Will not answer the phone to pick up equipment. This company tries to scam needy people out of their money, continuing to charge them by making it difficult to return rental equipment! Adapthealth should not be in business!

This place is designed to Rob you blind! How is it that you purchase an expensive CPAP Machine and they charge you for all the internal parts separately? Keeping in mind they buy these same machines for dirt cheap. Also, they force you to give your bank card info just in case you insurance doesnt cover this led to an unauthorized charge of almost $400 Buck!

It was amazing and Michael was polite and we learned quickly

Michelle DelGado of Adapt Health went out of her way to get us the supplies and information that we needed. She is a wonderful person and true asset to your company .

The tech Olufemi was quick and efficient.

I would give them a zero for rating if that was possible but since I can’t, one star will have to do. This company has been the worst medical supplier and unfortunately it is the one my health insurance utilized so I have no choice.Their customer service is horrible and you can get passed round and round to different people with very few being able to help you. Their billing is crazy and they will send you repeated bills that cross over each other so it’s hard to tell what you have paid already. I would advise anyone to request itemized bills so you can see things clearer because they have double billed myself and my insurance company on several occasions. Fortunately the insurance company didn’t pay twice but I almost did a few times.And don’t have issues where you need o2 supplies on the weekends because you will be hard pressed to get ahold of anyone even though they are supposed to provide emergency service on the weekend. That’s a joke.I can go on and on about this company but I wont... just be advised that if you aren’t forced to use them, then flee as fast as you can

Since Youngs has been taken over by Adapt Health, it has been absolutely impossible to deal with these folks. Three phone calls to customer service folks in Asia necessary to order supplies. First time we received a large 15 by 16 envelope with only one

Delivery man Bryan was and has been great. Still concerned about office . The office personal seem to be grossly incompetent and company record keeping appears to be in shambles

They are money hungry nothing else . Dont care about the Patients needs only there pockets .

One star is too much!! It seems that Youngs Medical Equipment and Adapthealth dont communicate! We receive bills from Youngs and letters about payment from Adapthealth. Instructed both companys not to automatically deduct payment from our bank account. Spoke with a person on the phone and they said, they dont even have our information on file. Two days later they automatically deducted almost $300.00. A few days after, a bill came in the mail for the exact same amount they deducted!We receive bills to pay for supplies and they also bill our health insurance company for supplies. Very confusing why some supplies are billed to insurance and others are not.Also, requested to return the CPAP machine because we had the same exact model at home. We asked them to calibrate the CPAP machine that we owned so we did not have to continue to pay monthly for the one they supplied. Called and requested the company to send a return label for return of the equipment. Along with the label, they sent a return equipment disclosure stating that the CPAP machine was being returned against medical advice, patient did not use the machine, insurance would not cover/reauthorize the machine, and the patient did not want to purchase the machine for continued therapy! None of these statements are true or accurate. Why should we have to continue to pay for a machine when we have the same one?!From the very first day, not one person has been friendly or professional at either company. From the person who helps you with setting up the machine to billing. Will be talking to the doctor to recommend another company to deal with. Very frustrating!!

She was very professional and helpful

After the Adapt health merger, billing has lost my cpap return and billed me 2x for a cpap machine. They have poor records management and impossible to work with. they promise to followup and provide payment records, I provided bank statements of payments. I just think they lost patient records during this transition, Getting a lawyer involved after 2yrs for billing. These guys will rob you blind and can get away with it.

The worst! Con artists in every sense of the word! Was warned by my husbands rehab facility about them. Still trusted them and talked to 3 different people from the company that assured me the price on a shower chair would be $60. Sure enough we get a bill for $148. Run from this crooked company as fast as you can. They dont get a one star rating for nothing!

Operating out of Dr.s offices to provide various medical equipment and supplies. They billed my insurance $1890 for a back brace that cost $225 retail. My out of pocket is 2X what I could buy it for myself, AND the insurance company already paid $700. Do yourself and the insurance companies a favor and find your needs on the open market. They are thieves.

Very nice workers there!!

I have called several times about an AutoPAP machine I’m supposed to be receiving. I was told that I have to wait for a “welcome call” from Adapt health. After looking at many reviews on google I’m not the only one. If this situation doesn’t get resolved I will be switching companies as this is a serious matter.I have also emailed and haven’t heard anything back. My doctor ordered this AutoPAP 2/16/2021.

When we initially ordered my husbands bipap machine, they told us it was going to be a specific price each month (around $7) for the rental fee after an initial set up cost of $43.64. Last month they charged us $256.87 and today we received a bill for $404.36. I guess you can just decide to change the price when peoples lives depend on your equipment?? And they already have our credit card info since we assumed we would be paying only the price they quoted us. We returned the machine and will be disputing the $404 charge if they try it. Avoid this company unless you want to be gouged. TO YOUR RESPONSE: We called customer service before writing this review and they basically said lol too bad, theres nothing we can do so your response is meaningless. Also you have my email address right in this review so if you wanted to actually take care of it instead of looking like a bot offering fake platitudes to counter the many bad reviews here, you could have contacted me already. The only resolution that is fair would be to return the money youve stolen from us.

The most difficult company ever.Frustrating to deal with

Been wating for a shower since June 29

Thank you for excellent services.

Horrible treatment from AdeptHealth & Young’s equipment. They continuously charge your credit card without your approval. I’ve called and emailed and nothing has been done. They just charged me again another $500, with no explanation. They are scammers & thieves. I complained to my Dr. at LVHN and he said that AdaptHealth/Young’s Medical now have a horrible reputation and plan to stop recommending them. They will keep billing you for bogus charges. Stay away.

My concentrator failed while visiting a friend and within 2 hours of making a phone call they delivered a replacement one to me!

Tried to get a cpap and nebulizer. Both machines were never mailed out to me. I was hung up on when I called about them. Extremely unhappy!!

My BiPAP was 100% covered by my insurance since youngs medical is in network....that is until some slick billing work on the part of youngs medical causing only 80% of it to be paid by insurance since their parent LLC billed it and they werent in my network. The bill came almost a year later from youngs but my insurance had it listed as a different LLC. So I pay youngs medical money on top of what my insurance paid to their parent LLC. Very fishy, they also call non stop for resupply at least once or twice a week if not more.Edit: was contacted by adapt health and informed that it should have been 100% covered and that I would hear from billing shortly about a refund...still no call 3 days later. Not holding my breath, this will remain a 1 star review until they call back.Edit 2: we are contacting you to let you know we accidentally used you information to bill someone else wheel chair, still no resolution for what generated this bad review...forever a one star review would rate zero or negative starts if possible.Edit 3: Finally received a check for the cpap billing, finally stopped receiving 2-3 calls a week from them. Review stays a 1 star due to sheer negligence in billing me for someone elses wheelchair which I never would have known about if it werent for this review.

They deliver thing you dont need but then dont wanna pick it up when they said they would they dont even deserve a rating

I need oxygen 24/7, my husband called to have the tanks exchanged and they say tomorrow when they supposed to have according with St Luke’s 24/7 service. That is so sad, especially for the people that really need the oxygen like me. I had Severe covid and now I depend of oxygen to move around my house.

Amazing experience with this company! Customer service rep was super helpful and kind in the hospital. Provided clear instruction and further help if needed once at home. They made it easy to return our rental and picked it up from my home. Took care of all insurance paperwork for me. Highly recommend them for any medical equipment!!!

I received and then promptly returned several cpap supplies in their original packaging. The customer service person who called me for this reorder said these items were covered by insurance but they were not. Well one month later and again two months later, I received bills for these returned items, each time I sent a note with the payment slip explaining these had been returned. Then I called the billing department.. Luckily, I kept the tracking receipt because at first the customer service (based in Asia) claimed they had not received them! Then after a 12 minute wait, the ESL customer service person tells me it was received (5 weeks ago) but no one yet had checked the package. What a Horrible business.