Happy with everything about this store but I want to use my review to praise the employees. They were incredibly friendly, helpful, and knowledgeable, and made the whole shopping experience enjoyable! I always enjoy the time I spend there :)

Rei is a good place to shop. It offers products from some of the best brands in the world. The prices are high i should admit. But, they are exactly where they should be. It is not a Walmart kind store. Original companies and others charge just about the same. For example: Merrell Moab2 mans waterproof hiking shoes costs in Rei $125,00. Now, Merrell.com sells it for $125,00 as well, and Zappos.com sells it for $124.95. Also, a womens Patagonia black Snowbelle Jacket in Rei is $329,00, but in Patagonia store it was $399,00 when i checked. By the way it is wonderful jacket. It is water and wind proof and good for snow boarding or downhill skiing. Some of the best places to go for skiing with this jacket are the following. In California ski resorts like Kirkwood and Squaw Valley that are near Lake Tahoe in California. Others are: Breckenridge ski resort in Colorado, Jackson Hole near Grand Teton Village in Wyoming, Killington in Vermont, Big Sky in Montana, and Park City in Utah. Some of the resourts could be very crowded if opened. Finally, i would like to say that it is a luck for everyone to have this store nearby where everything you need is in one place and staff members are ready to help.

I went to their bike shop for a repair that I thought I needed, but the skilled and knowledgeable mechanic showed me that the repair wasnt needed and made a slight adjustment to my rear brake disc rotor that improved it---and did this for zero charge. The experience was excellent due to his competence. (My mistake was not to get his name. Thank you.)

Top-notch REI store. Super friendly staff and great inventory. Its almost dangerous for me to be in here... I just want to buy everything!

The store was busy with all the reps helping customers. Im new to backpacking & needed help in figuring out my new backpack because there were so many attachments & clips/buckles. I asked an expert in camping & was introduced to a rep who was already doing other tasks. She put those aside & spent 15 minutes adjusting/demonstrating/explaining the important info I needed to know. I really appreciated her time spent with me & that she didnt rush me. I wish I had asked for her name:(

Always a pleasure to browse all the fun gear. Went to get shoes, which has a decent setup for covid. The staff was awesome, even tho I came at the end of a busy day, they still had a great attitude and Patience. I dont shop here often, but it has always been an enjoyable experience. Only peeve was the line to try on shoes is right next to other customers trying on shoes, so much closer than six ft but everyone was wearing masks and the benches were spaced good. Probably not going to matter much soon.

Its not often that I am disappointed by customer service upon enter a store and hoping to be able to spend $6,000. That was my mindset when looking at REIs electric bikes. Four associates were standing in front of the section when I approached and the first who acknowledged me and the bikes immediately took off thereafter. Its probably arduous to explain a category to random shoppers, so I get it. The next associate, who kindly said let me know if you have any questions, took off with the other associates some time in the minute between when I said ok and looked up again. Trying to make sense of expensive hardware that has UPC codes, no specs posted at all, and barren clipboards is fruitless. So I stared at my phone while trying to match online rei.com content to the bikes IRL. Ill probably go back to try to rent a couple for my partner and me however REI wouldnt ever call this winning over a customer at moment of truth. Maybe it was Sunday afternoon and they were tired? Maybe theres a sale coming up and they wanted to get ready for something else. All I know is they pretty much fled to the other side of the store, just after food, where they arent needed except to stock, and just before shoes, again where customers could have actually used their assistance.

Great stuff, all the best gear, normally at high prices, but you get what you pay for.

REI is terrific. I was given excellent advice and real value for the walking poles I bought. Id been thinking of using Amazon, but REI was safe (re covid-19) and great prices, and real service. Beats Amazon on all counts

Samuel was great, helped me pick out some new climbing shoes

I have to say something, went in to buy a new Kuhl shirt, found one I liked, waited in long line, got up to register, customer service attendant says theres no tag on the shirt so told me to go find one with a tag, I explained that I actually didnt have time for all that. So he pulled up a random price and so I paid it. Who knows if it was THE price; seemed reasonable to me lol. Why wouldnt he just send another associate to go check the actual price.....? Seemed like maybe he just didnt care one way or another? Anyway great store, great products......good customer service???

Great service and selection. Everything you can expect from an REI store.

Friendly, efficient service in a bright, spacious, well-organized store. Cool that theyre even used gear sales too. Fighting wasteful-ness landfill-culture, one sale at a time!

So apparently you can’t exchange items at this location without paying their higher taxes. Went to get a different size pant and they are charging us for their tax… Wow.

Wonderful store with very well trained staff. I have been an rei member for over 30 years and highly recommend this store.

My first visit to an REI store. It has a wide variety of outdoor stuff but not comprehensive by any means.One of the most annoying things is that many items are locked and you have to find an associate to unlock the item for you. If you decide to buy the item it will taken to check out under your name where you check it out later. It makes the shopping experience very difficult. Many items are locked in a way where you cant even even read what is on the box. I dont know if all REI are like this or I just happened to be in a bad neighborhood.The staff seemed a little annoyed probably because they were too busy (? busy unlocking items).

My older specialized rockhopper got smashed by a car. I love this bike and wanted to keep riding it. They didnt have one part that was needed, but pointed me to a listing for the part on Ebay which I purchased and they installed. They made other repairs as necessary. I think another shop might have told me sorry you are out of luck. I rode the bike today. Its fixed and nicely tuned up. These folks were super nice and reasonably priced. I give them a whole hearted 5 stars.

Exelent service, exelent prices

Everything you expect out of an REI, consistently pretty busy, employees are helpful and friendly enough

My go to place for hiking/camping and travel related gear. You can try things for a year and if they dont work out, you can return them. If you buy online from their website and have it sent to one of the stores you can see, while you are there if it fits/meets your expectations. If it doesnt, return or exchange is super easy right there. People who work there are generally friendly and helpful and the store is orderly and clean.

I could literally spend hours in this place - so much cool stuff!

Attentive staff, item size not in stock stock but able to order and have shipped to my home.

All the staff are friendly, knowledge and willing to answer any questions or concerns you might have, no matter how inexperienced you are with outdoors stuff.

As usual I went in with a particular product in mind and found a co-op branded product that met my needs better and for a better price! Staff was all extremely friendly and helpful as I have come to expect from REI... Just the usual great experience all around. Certainly a membership that has literally paid dividends!

I’ve never had a bad experience here, the staff is always so nice and helpful. Bianca helped me find exactly what I was looking for. Trying on shoes is pretty fun, they have a small setup where you can practice hiking up and down a slope or steps. Got a pair of toe sock liners and my feet have never been more comfortable!

Very helpful staff. I got all the gear I needed for weekend camping trips.

Expensive outdoor and camping gear, there are better options in the bay area.

I entered and was greeted by a courteouse and helpful staff member. I went in to service a used bike I just purchased from cl and Richard the gentleman that assisted me was very kind and knowledgeable.

A great camping and outdoor store with everything any outdoor enthusiast could wish for. Store is well laid out. I am a tourist from Africa and make a point of visiting REI whenever I come to the States. The range of goods on sale is incredible and the staff knowledgeable and friendly. Was happy to find the exact Yeti flask I was looking for!

This is the real flagship REI for me. I have been all over the country in my travels and visited REIs from Alaska to Florida and this one will always be home for me. The people are super they are Berkelyites so what could possibly go wrong. Definitely stop in if you are in the neighborhood. You wont regret it.

Great staff, great products! I could spend all day and all paycheck in here.

I needed some new running shoes, and Marina was super helpful.

Great staff . kinda pricy

Great service. Always friendly and helpful. Been coming here for the last 5 years and the experience here has always been really great. The co-op items are good quality. Although they are a little pricey, but they usually go on sale seasonal. You can find some real gems during their members only Garage Sales.

Safe distances and masks all around. And so much good stuff. Buy online and pick up in store or with curbside delivery.

I worked with a guy named Scott to select the perfect shoe + sock system for a long distance hike. He was very knowledgeable. Definetly recommend working with their staff to find the perfect shoe.Don’t buy sport equipment without talking to real people.

Customer service is lacking. They dont care how long youre waiting in line. They had a line of customers and were taking their sweet time talking to coworkers and moseying around. Waited in line for 30 minuets just to exchange a pair of shoes and there was no sorry for the wait or inconvenience. Its like thats their standard, sub par customer service and speed. We were checked out by Chuck and he didnt seem enthused at all to be helping us.

I bought a sleeping bag here several years ago, rated to 30 degrees. I hadnt used it yet, so called yesterday and asked and was told, yes it is good to 30 degrees. I camped out last night - in the upper 40s - with hat, hiking socks, sweat pants and thermal shirt - but was not warm. I called today and was told that the rating is fairly subjective. And too late to return the bag. Im sorry I bought it - will look elsewhere for a new bag.

Good and abundant choice on outdoor equipments and apparels!

Hands down the best REI store. All of the staff is extremely knowledgeable and helpful. I got fitted for a backpacking backpack, they gave me ample amount of time and attention to explain all of my options, fitted me for the backpack and answered all of my questions. Can’t say enough good things about the kind workers there.

Great selection. We got everything we needed here from presta valve for mountain bike tires to womens running socks. Get ready for some pushy salespeople though.

REI is always a great place to go for camping and hiking equipment.

A few days before my item would be ready for pickup I called the store to know the process for my husband to pickup a kids bike on his way to work. They said he just needs to bring his ID and the email that says its ready for pickup. He goes there and spends 30-40 min where they offer the wrong bike. When he points out its wrong, they keep trying to figure out what is going on and it ends up the bike meant to be picked up is in a box unassembled and we have to go back to pick it up. I call the store asking about the situation and they said that typically I would get a phone call saying the bike is ready for pickup. well thats not what I was originally told days before. I was told to just bring the email says it is ready for pickup. We ended up getting it cancelled and another order placed but what a waste of time. It was also a pain to call on the phone to REI to get a new order placed with free shipping (30 min!). Then I ask the phone rep to cancel my original order to be picked up at Berkeley but she cancels my new order! So I call again and spend 30 min explaining the situation and getting a new order placed. REI has really done a number on me today. Such a time intensive process that could have been avoided if the REI Berkeley workers here had the orders straight and only emailed once the order was assembled and actually ready for pickup.

Higher end sporting goods if you ask me BUT the friendly knowledge staff and the lets move this stuff out sales keep me going back.

The gentleman in the bike department really did not seem to interested in helping me!! Im a person of color. I was looking for a bicycle to purchase, like right now. I will not ever go there again!!!!!🤔🤔

Has what you need to be active and camp hike bike. Its on the pricey side of things. REI is a fantastic store.

Curbside pickup for online orders during lunch on a weekday went quickly and it was smooth. The signs made it clear where to go. There were just a few people in line and it moved fast. There are clearly marked spots to maintain social distance. The employees were friendly and efficient, and they helped us carry a big ol roof box to our car around the corner and unboxed it for us and placed it on the roof. It was on us to actually mount it securely to the roof rack, but still it was much appreciated.

REI, never dissapoints.Even during this Pandemic, service remains outstanding.Thanks!!

John the manager didnt show any concern for an issue I had with a purchase. Very anti customer treatment.

This has long been the go-to place for outdoor supplies. The only issue these days is theyve gotten so expensive. I still come here, because they have what I need, but I feel Im breaking my bank account every time.

Excellent quality of products and great offers from time to time

Love it!Always well organized and have an abundance of gear for the outdoors!

Bought a work stand for my bike. They ordered it and i signed up for a membership. Then i biked back out for the used gear sale and used my membership refund or whatever its called to get a sun hat. So i guess you could say rei is cool.

Great and fast service. Heads up, curbside pickup is around the corner!

Waited ten minutes to get some help in the shoe Dept, but no one was available. After asking an employee from a different part of the store when would be a good time to come back to get some help, his response was Honestly I dont know... were always pretty busy.... Sorry not going to drive all the way back to roll the dice for a chance to have someone maybe help me... Hey REI- How about hire more people?

Nice staff, lots of products, clean bathroom. Wish they carried some sports drinks.

Great place to get some outdoor gear.

Even in an new erra where covid has changed retail this REI offers customers hope and guidance. Sparce inventory with quality is still more valuable then random online items that dont come close. Sometimes you need to really compare items and thier staff is there to help.

Over priced as is typical with REI stores but usually good quality. Limited selection of womens clothes and gear compared to other stores. Parking is widely available and easy. I only shop sales. They also frequently have garage sales but be prepared to line up before 7 am to get the objects you desire.

Did the curb side pick up on my last order. Great experience 🙂,thanks to the store staff..

Thanks Karma, for incredibly useful advice on choosing running shoes. He analyzed my used shoes and the way I walked to recommend specific shoes, I had no idea there were so many subtypes of running shoes.

Sometimes, I like to give this store 5 stars, other times zero...Many of the employees are really nice and knowledgable, but other sales representatives, who you want to rely on to buy something that will work for you, are utterly clueless and treat you like youre an idiot. The part I was really unhappy about was that some older male Green Jacket thinks that just because youre a woman, you know nothing about what you want or need and they make you feel that by the way they talk to you and the stuff they want to sell you. It wasnt only me who was treated like that but also other female customers in the shoe department that I observed while waiting. Some quality assurance with their employees would be nice before they get hired.

Love REI. Great employees, always positive and helpful. There are also a lot of classes, including some free ones, help people learn about camping, hiking, kayaking, and other outdoor activities. The selection is pretty good, and while prices are not cheap you do get a yearly credit that is a nice bonus. I wish they wouldnt discontinue some popular items (hello, Keen Voyageur hiking boots!), theyll help you find others.

Excellent selection and great service!

They are still working so we can have recreation, even under lockdown.

Great outdoors clothing & equipment. Only affordable during sales. Fast checkout. Great staff but avoid rush hours. Parking shared with other businesses and only adequate outside of rush hours.

REI is pretty much always a great experience. The staff is helpful and friendly and they know what theyre talking about because that is what they do when theyre not working. Hike, climb, camp, ski, bike - there is a lot of wisdom there. Plus it is a pretty ethical and responsible corporation as a whole. Have to give my money to REI and get great gear and fantastic service in exchange!

I worked in Berkeley over the summer and was constantly in and out of REI looking to get new gear for trips and climbing, so I’d spend hours here sometimes. This staff was suuuuuuuper amazing, very patient and kind with me with what ever questions I had about anything. Also huge shoutout to one of the employees with these super cool white tattoos, she helped me pick out what is now my favorite climbing harness. Great staff, great support!

Not recommending tune up for bike mechanic is not that much know about bike.

REI has decent clothing & equipment and pricing is reasonable. Sales staff is not typically very knowledgeable and are thinly staffed so dont expect much help. Do your research before going to store. Sizes in shoes /boots tend to be a bit limited, if you need wide sizes, you will need to buy online as they do not typically carry wide sizes in stores.Ive gone to REI for many years and it isnt the store it once was, primarily because they dont seem able to retain their knowledgeable sales staff.

Great experience! I was in the bags sections looking for a hydration pack for hiking and an REI person approached me. He not only pointed out other places in the store that sell hydration packs, in talking to him I realized that I could use a pack for biking too! I left the store with an Osprey bag from the bikes section and am very happy with my unexpected purchase, which has served me well for both hiking and biking! Bonus points too for the communication between the staff that let me walk out the store with an opened online purchase and be greeted with a smile at the door instead of feeling like I was stealing something.

Very good selection of outdoor goods -- clothes, bicycles, shoes, packs, tents and other camping, hiking and mountaineering gear. Prices are high, except for sales (which are frequent). Staff are knowledgeable and helpful -- but tend to be fully occupied when the place is crowded. Their website is very good, and if you order from it you can pick up at the store to avoid shipping charges.

Constantly understaffed shoe department. I feel dread every time I have to walk into that section to try on a pair of shoes. It’s the same feeling I have when walking into a Home Depot. I started shopping at Road Runner Sports which has fantastic customer service.

The gold standard of Outdoor Co-ops with decent prices, good sales, great return policy, 10% dividend for members and the most friendly and knowledgeable staff of any place Ive visited. Nobody beats REI at their game and as a member you get a phat coupon twice a year as well! Never a regret shopping here even though they are often not the cheapest. Good bike shop too, not the best, but plenty good.

Great for all/most of your outdoor needs. Great, clothing, equipment and knowledgeable staff, many with expertise in whatever your interest is. Good prices, great quality and selection. Become a member for even better discounts and dividends.

Fantastic sales going on right now. The place to go if you need outdoor clothing--sensible, fashionable, and affordable. Try REI, you wont be disappointed!

I love REI. The sales people are so helpful there and although its kind of expensive sometimes, they guarantee everything for a year and I just feel good about the quality of the products that I purchase from there knowing that I have a whole year to return them if theyre not up to par. And also if you get a membership and a credit card you get discounts and the credit card even gives you dividends. You can get cash back for all your purchases anywhere of 1% and then I think its 5% on REI purchases.

The shoe sale representative, Kyle, was so incredibly helpful! he had so much experience in backpacking and help me pick the perfect pair of shoes. I love REI for this reason. Theyre full of experts you really know the ins-and-outs of outdooring, so that the average customer like me can make an informed purchasing decision. Very rare than another place can do something similar.

I needed a waterproof jacket right now. The problem is that I wear a XXL, of which REI did not have in abundance. With the assistance of a helpful associate, we were able able to locate a couple of jackets in XXL tall that had me out the door quickly. Dont large men need outdoor clothes too?

Ordered a bicycle cassette for pickup, no issues except the pickup point is on Camelia street, on the south side of the building, not in the parking lot.

Pretty typical REI store, though with friendlier greeters than I’ve experienced at other locations. I don’t like how the dressing rooms are locked by default (meaning you have to find someone to open them for you to try stuff on), but thankfully there was a helpful woman working in the men’s department. I was here looking for hiking pants and found a few that I liked, but the high prices left me leaving empty handed - I figured I could find them cheaper online.

Good selection knowledgeable friendly staff

Super friendly staff and cashiers. A lovely lady even told me the story about the store and REI at the time I was becoming a member. The store is super stacked with very cool merchandise, top of the line...

I love coming to this location of REI. The people who work here really know their outdoor stuff. They have sales that I monitor and thats when I buy.

Best REI in the Bay

REI is a coop that pays dividends to customers-which is unique. They had several packs in stock that were hard to find. High quality merchandise, staff is very polite & courteous. The whole place has an upscale appearance & selection.

The staff is always helpful. Great layout in the store. Great selection. The staff know thier subjects/gear really well and give you great advice

I feel like a kid in a candy store when I come here...

Good help on the sales floor. Decent selection. Just be warned this store is always hit hard. You have a better chance finding product at other locations.

Cool store inside. Outside needs work. Some staff is helpful. Most are weird

Tonnes of good quality outdoor gear, great advice too. Best return policy makes it even better AND dividends at the end of the year!

Great store with a lot of products. staff is very useful. Prices are a lil high though

They had to search but they found the bike lock I wanted in the back

Theres other REI stores that are better, but this one is close. Pair of shoes I wanted to buy were used. I told the clerk, but he didnt agree with me even after I showed him the worn tread. Other than that, its a good store.

Awesome staff and equipment, helped me out with returning wrong sized gear. fleece i had attempting to swap for larger size was out and attendant helped look for alternative options with much success. would recommend!

This is definitely my favorite REI! And Im not just saying that because it is the closest one to to where I live! But seriously, the people who work there are always friendly and knowledgeable, while the facilities are very well maintained. What more can you ask for?

They wouldnt let my dog in

REI rocks. Mainly its the people who work there - knowledgeable, experienced, pleasant, helpful, cant say enough good things about them. REI membership is permanent, and they have nearly everything you might be looking for. They are somewhat pricey, but the quality of their goods is excellent, and they have a GREAT returns policy.

Poor customer service and theft must be an issue at this location. Better off driving to Corte Madera if youre looking for decent customer service and selection.

Horrible customer service. Store was a mess. Not all sizes were available on the floor and no one around was willing to help. Then, finally once they came around.. They just pushed me to not want anything and rushed me to leave the store! What a disappointment!!