REI rules. This place has everything for outdoor adventure! This location is pretty unique, worth visiting just to see the building. Also the business park has a ton of other amenities.

I absolutely love REI. They have just about everything outdoors you can need. The return policy is good, their membership program is good, and their customer service is great. Instead of doing their garage sale only at certain times they have a section of the store set up just for that

Had a very great time with my daughter ☺️

The kind folks at the bike repair helped me inflate my scooter tire for free. They also helped me diagnose some tube issues. Awesome people!

Over focus on tough security at the door damaged my experience. Bought a belt and socks I needed.

The best place to go for your outdoor equipment needs. They might be out of what you want because EVERYONE is going outdoors nowadays but their service centers are top notch too to help you take care of your gear.

Love shopping here. The staff is always helpful and knowledgeable.

The REI in Bends Old Mill District occupies the historic power house with its iconic triple smoke stacks. Not the largest REI, but well stocked with good varieties of outdoor gear, knowledgeable staff, and excellent bike technicians. REI supports many sport and conservation events, and hosts classes for members... a dedicated community partner.

Go down the street to Mountain Supply, they have way better customer service.

Great store for the outdoors. Has everything you are looking for.

I was always a fan of this place until my last visit, the manager tried to scold me at check out as I was paying for my things for my mask slipping under my nose, then proceeded to yell at the cashier to scold me as well. Not going to tolerate being talked to like that, and not going back to that REI.

A previous review noted this wasnt a very big store but I was rather impressed with the size and selection. Its obviously not their flagship but there were plenty of options for each item within the various sections.there are a lot of different options for outdoors equipment in the bend area but if youre used to buying things at REI and thats the type of product and service youre looking for then I recommend this store and any of the others within the chain.

Nice place for all outdoor things from bikes, kayaks, and so much more. Also just a really cool building

It’s Rei I shouldn’t have y to o tell you everything is Expensive but you can’t beat the Customer service or the return Policy

Peter was EXTREMELY helpful when I came in with a shoe issue and just so nice. Thank you!

I love this store almost as much as my kids love this store, thanks for being awesome Bend REI staff 👏🤙

Normally love REI. This location is horrid. Extremely rude and unhelpful employees. Will not be coming back here.Employees should not be voicing their opinion about the global pandemic.

The curly haired kid that sells shoes here is one of the best salesmen I have ever experienced. Someone get that kid a raise!!! I wish I could remember his name but compared to any of the other sales people he was like a god level salesmenand super detailed when selling me my shoes. And I own several companies and would love to hire him for my sales departments. Lol. Also the kid that works on the bikes helped me out finding a good bike for me, very professional. This place is just all around great with an amazing staff and the prices are decent.

There are always a million friendly employees just waiting around to help you. If youre not familiar with REI they only sell serious high quality outdoor gear and their store brand is good. This is a large, 2 story REI which happens to be the most iconic/recognizable building in Bend. Pretty much appropriate for a town that is basically like if REI designed a town.

My boyfriend and I went to the Bend REI today and received awesome service from everyone there. Particularly, Sandy and Peter were so friendly and super knowledgeable about winter clothing. Peter spent a lot of time with us answering our questions and making sure we felt good about our purchases. We had great service and found some awesome deals!

Never get to shop at REI because none near me . So when I see one I love to stop in. Good stuff

This place never has anything in stock anymore, cant speak for women but if you’re a dude just plan on ordering it..

Extremely helpful staff! They have everything you need!

Quick, easy return. Always excellent customer service & friendly faces!

This is the worst REI location of them all. I had another horrible experience here this weekend. Jesse, cashier, refused to give me cash or put my refund of a $400 tent, with tags and a receipt, on my new debit card. He said he could only put it back on the card which I used to purchase it, which I informed him was stolen. When I questioned him about this policy, he said, they dont pay me enough to deal with this stuff. Absolutely horrible customer service. Ive never been treated so poorly by an employee of this organization. Pathetic

Employees are friendly and knowledgeable about products.

If you are an outdoor person theres something for everyone.

Not a huge store as it looks from outside but at a very good location. Staff is nice as usual and good variety.

A really nice building, the staff was not knowledgeable and Mike, the sales lead was absolutely ignorant. I’ve never Felt so disrespected

Low stock. Employees were very pushy about membership, to the point of rudeness. Seemed like they were trying to meet a quota.

Best REI I have been too!

Even in crazy COVID times, had a great visit! Great selection of items and amazing deals.

Great service.

Ridiculous prices, don’t allow dogs in an…outdoor store. Everywhere else does it.

Great space, friendly helpful staff. I wondered around for an hour finding things that I forgot I wanted or needed for my outdoor adventures. Nice inventory in times of Covid practiced and in place with safety protocols.

Beyond awesome REI. There’s a guy named Sean (beard) ask for him for any questions, he’s very knowledgeable and super nice.

Great historic building with helpful and friendly staff.

Very kind and knowledgable employees. My only real gripe is it can feel that they dont have a variety of items per category to choose from. Only a few options for tents and such but since they do try to dabble in a bit of everything and be a jack of all trades I can understand why they would have less focus per type of outdoor excursion. Still nice place.

Making me feel bad for returning shoes made in china that are overpriced is not cool. I dont have the Bend budget that everyone has. I became a member to have that ability not have it spat in my face.

Had a great experience today getting sized for a backpack and purchasing it. I wish I remembered the gals name who helped me, but she was great.

Waited in shoes for ten minutes while two sales clerks chatted with each other. Completely unconcerned about customer service. Sad. Used to be a great place for service.

Mask required, good*no VZ sunglasses

They are SO pushy about their membership, its crazy! We were asked three times in the twenty minutes if we were members.Their covid protection policy is way over the top also. Youre the shoe guy, not the make sure your mask is covering your entire nose police.

If youre going in 2020, youre likely to find a line outside. It moves quickly! Theyre doing a great job keeping employees and customers safe. Stock is low, but theres a convenient sign out front to tell you whats sold out before you go in.

Its fine. Just spendy, with the price attitude of it all, it works out really well for Bend. Its one of those love-hate things. I really wish they would fix the whole thing of “go inside that store and get bombarded with employees asking if you need help”. I do some outdoor sports on the professional level I’d say biyearly. It’s funny when you go in there and you know everything about the sport yet the employees try to tell you everything wrong about the sport or what you’re trying to buy. It’s kinda like one of those blank stare things, where you just nod and say OK man I don’t feel like explaining this to you so I’m just gonna walk away and say Namaste bit** haha

The workers there are amazing.

I made a visit today at Bend REI around noon. I usually love to go to this place , but today I was very disappointed at the experience. I know we have rules on how we are to interact in businesses these days. But, when I walked up one of the flights of stairs today the wrong way, an honest mistake, I did not see the song. One of the REI employee, said to me “ next time you need to go the right way up the stairs “ Are you kidding , I was so disgusted by how see talked to me. There are right ways to make someone aware of their mistake , and that was very wrong. I will not be back in REI Bend ever again!

Member since 2012, things are always very smooth here. Recently though, bought a backpack that had a manufacturer defect. REI replaced it, and the second bag had the same defect. REI replaced it again, but this time I was in a hurry and bought a womens pack (it had nice colors). REI replaced it again! Amy in camping made sure I wasnt leaving the store without the perfect pack.Point being: doing business with anyone for most of a decade will bring the occasional hiccup. This crew went above and beyond to make it right.

Amazing! Great options on top outdoor brands. The staff here was so sweet & knowledgeable.

Went here to buy a g sock watch and they acted like theyve never seen a black person before. Welcome to Bend, OR......

As always friendly staff. Good selection.

Excellent customer service, even being busy during a sale. 👍🏼

Nice staff. Decent selection. Great company.

I went in for them to fix my osprey Tempest day pack and they did it in 5 minutes Andrew was super awesome then I went upstairs and spoke with lucea and she helped me to find the best hiking shoes because she told me that I want something that is firm and has good grip and my tennis shoes that have good grip would end up wearing out way too fast so I got the best service ever and I am so happy with REI!!!!

Helpful staff

Great store in a unique building.

Needed assistance with technical gear. Very helpful. Nice store!

My most favorite store to go to everytime and the customer service is spot on!!!

Great management and customer service.

REI is always a good place to go. Good selection, good price, good service. Now that masks are required the environment is weird. Some people with tshirts on their faces and some with respirators. People have fear on their faces and yet still what in line for 10 minutes to get in. Guess Im glad I brought my ineffective buff to protect the public while they were still available.

Great gear

Bought ski boots there today. Excellent help finding the right ones.

Place is great for outdoor equipment and they have sales going a lot of the time but the prices are little expensive but friendly people.

Coolest looking REI Ive ever been in, thats for sure. And because its in an old factory building, its easy to find: just make your way toward the three tall smokestacks.Its nice that everything is spread out on two open floors, so its easy to see the selection. Service was great, as expected with REI.

As usual, always great service and cleanliness experienced. I value REIs ability to continue to carry items I cant find elsewhere.

Great little REI in a fantastic location. Although it can be busy and difficult to park in the area. I found exactly what I went looking for.The staff was friendly and helped me out, finding what I was looking for.Everything else was consistent with all other REI’s. they always help you and their prices are really good.

Seemed like selection was limited.

Wasnt impressed with their selection of items! Very disappointed!! Would highly recommend going somewhere else!!

Normally I’m a pretty big fan of this location, but their handling of CoVid stuff, while thorough, is sub-par in the customer service department. I had a return and was excited to browse around and spend that money on something else, but they didn’t have a returns/customer service desk open, so basically I have to wait in a line outside for 15 minutes, then wait in a line inside for 15 minutes, then look around for 20 minutes and if I find anything I have to wait in a line inside again for 15 minutes. An hour later and all the joy of coming to REI has been sucked out of the experience. I’d just skip it for now, honestly.

Great people, great products, great return policies, and they want to make the world a better place

Truthfully one of the most helpful REIs that I have been to. They were helpful on my question of what kind of shoes that I should buy for my upcoming bikepacking trip and guided me through the process of fitting. The same person was also able to guide me to other items in the store. Super helpful and 100% rad.

Was a nice store just didnt carry what I was looking for.(full shank mountaineering boots) over all not a bad experience!

Not a very great place. Went there today and was so unimpressed that I had to come give them a bad review.

Love how big it was

Out of stock. The people get 5 stars. But Im not shopping for people.

Great service and all the gear that you could ever need for the outdoors. What more do you need then that.

My husband 🙋‍♂️went to make a specific purchase and was unable to #1- find the item he was looking for and #2 - find anyone available to help him locate what he needed. He said it appeared there was one person on the floor trying their best. However, a sale walked out the door due to understaffing.

Great customer service.

Good covid practices and also have good staff thats willing to find what you need be that gear or information.

I love this store, so naturally when my wife needed ski boots we came to REI. I snowboard, so I know absolutely nothing about skiing or their boots. We spent an hour with one of the REI employees getting my wife fit for her first pair of ski boots in 20 years. The employee didnt seem very interested in helping us, but we still decided to trust him when he told us that we had found a pair of boots that fit her well. Once we hit the mountain my wife would always complain of terrible calf pain. I naturally dismissed this, assuming her pain was due to her being rusty at skiing. I could only drag my wife up to the mountain a few times last season because she said she hurt too bad. This year we started skiing again and she was experiencing the same pain. We decided to stop in and see the boot fitting people at Mt. Bachelor because we had heard they were really good. After a quick sit down with them they found that she was wearing a boot that was 1.5 sizes too big and it was too wide as well. We decided to purchase new boots from Mt. Bachelor and her pain went away the first day. We then returned to REI in hopes of getting a refund despite being outside of their 1 year return window since their employee had sized my wife incorrectly. We were unfortunately told that they only allow a year for returns no matter the circumstance. I still love this store, but I would not go in for ski related equipment without knowing exactly what you want/need. I did give them a 2 star rating because the boots we got did seem to be really good quality... just the wrong fit/size entirely.

I walked in this morning looking for a few things and had a backpack with me (from REI) that I had been using for work but it wasn’t quite cutting it. I saw a backpack that was better suited for me and the woman at the counter was super helpful and patient with me returning the old pack (through the REI guarantee return policy) and getting the new one. I had a bunch of stuff in the old one and she was so patient and kind as I transferred my stuff to the new pack and also double checked for me to make sure there was nothing I missed when I gave her my old one. All while there was a line of people behind us. Thank you so much, the patience and helpfulness of REI is always a thing I look forward. Not being rushed in that situation was the best start to my morning.

Great about social distancing in the store and everyone is masked up

My favorite outfitters!

Terrific store with very knowledgeable staff! Walked in to get some new hiking boots and walked out with a couple of new pants in tow. Not because they forced them on me to buy them but their recommendations were spot on in what i needed in a good hiking pant and i loved the way they felt. One of my favorite stores, just glad I’m not a millionaire or else I would buy everything!

Polite. Clean. Knowledgeable! Loved the experience in this shopping area and watching the tubers down the river behind the REI! We were just passing through!

Everything is overpriced and sales associates were everywhere chatting with each other.

Nice place

Great choices

Long time REI member, but visited this one for the first time a few days ago. Just here to give a shout to the superb customer service provided by Bob in the shoe section. He gave us recommendations on places to camp and was super fun to chat with. We had a great time visiting the area! Bob is the man.

Great customer service as always. I received a gift for Christmas and need to exchange for a larger size. The closest store didnt have my size. However, they were able to ship the correct size at no extra cost. Thank you.

I have typically had good experiences at the REI back home. THIS REI, however, was terrible. I told a sales associate that I like to cross country ski (classical and skate) and that I might be in the market for a set since it has been a while. In other words, all I wanted to know was the price of some cross country skis. This seemingly simple question was apparently interpreted as, I am a complete idiot and I dont know anything about anything, because thats how I was treated. This lady talked DOWN to me for a good 15-20 minutes. And she really put in the effort to make me feel like a total imbecile because I mentioned I use my skate ski boots in my classical skis. Even after I tried to explain TWICE that I almost EXCLUSIVELY skate ski and I spend a very limited amount of time (about two hours of an entire season) in my classical skis AND that I have never had ANY problem with my feet or my boots or my skis. This apparently meant nothing to her and only served to prolong the onslaught of perceived ineptitude as she went on a very lengthy rant about how I was ruining my feet and my boots. Keep in mind, I NEVER EVEN ASKED ABOUT BOOTS. Long story short, I left the store feeling small and VERY upset. I will NOT be going back to the Bend REI. That is, unless I sadistically WANT someone to make me feel like an utter moron.

I returned a tent at this REI and received a full refund. The next day, the manager charged my credit card $590 without my permission. I had to file a credit dispute with Chase bank because the manager at this REI refused to give my money back. The worst part is that they re-sold the tent I had returned at the REI garage sale! I love this company and still shop at the other locations, but I recommend avoiding the Bend store... or if you have to go, PAY CASH!

This REI is right where the old mill used to be which is what makes it so special. Its a great place to get outdoor equipment! I even got a Oregon map here so I can dream of future adventures!

Seemingly great sales. Only one selection for a hydration blater. Lady at ring out counter told me, Oh well its that time of year. Mean while Gear Fix and Mountain Supply are fully stocked. As a large retailer I expect a better job of forecasting sales.SHOP LOCAL, SPEND YOUR MONEY LOCAL.

Nice to finally have an REI in CO. Too bad they move the racks and departments every time I go it. I get that retail is all about the customer flow but I like to know where Im going when I enter a familiar store and that never seems to work here when I only come in a few times each season.The workers are all really helpful. Everyone seems to be knowledgeable about their assigned department or at least knows who to ask questions of. It feels like theres some good company culture with this store. Its nice to see cause not every REI pulls that off.

Massive REI with everything and anything you could imagine for the outdoors. Their setup at this location is very aesthetically pleasing, and was checked in with by multiple staff as we window shopped. Prices on the other hand, don’t feel they are very competitive and with a little hunting you could find cheaper online.

Super safe, friendly & helpful

The service and knowledge of the staff is always superior. Everyone lives what they answer, be it hiking, climbing, kayaking etc, they enjoy the same activities and recommend just the perfect products for our activities. Superior store in every way!

Still great customer service, but dont understand the outrageous prices for foreign-made goods.As a long-time member (since the early 70s), it just bothers the hell out of me that they have essentially become Eddie Bauer (also an outdoor store that lost its way) with technical gear thrown in.I purchase American-made clothes and gear online or in secondhand stores, and pay no more than some Indonesian-manufactured undershirt seems to cost new at REI.Its a damned shame. I have a huge amount of loyalty to REI. I want them to be better, a better American company.They do so much right as a company, I just wish they would fix this glaring weakness in their purchasing. At least give me the choice once again.

The manager of this store is awesome! My first time ever at an REI the cashier lied to me about some pricing. I called him and he resolved everything within 5 minutes and I had a refund of what I was owed shortly after.