This was my first time at InSpa and the first time getting a lash lift. I must say that I was impressed with Cait and how she walked me through each step of the procedure. I was a little worried before the procedure but she made me feel safe and comfortable. I will definitely be back to try other services and to see Cait.

A Very clean place and all the time sanitize. I will recommend the service.Thank you so much.

Factoria Inspa is great because they bend over backwards to get you in when it’s convenient for you. They text if they can get you in earlier. Wonderful customer service!

Have always had excellent pedicure results with the nail technicians, Mindy in Factoria, and highly recommend her and others at this spa.

Good experience both times I have been there for ped. Theresa and Mindy excellent at their jobs.Thanks !! And buying a package saves you money too.

Great staff & positive experience for facial & manicure.WINNER!

I have been seeing Jeff for years. He is the best!

Love Diem, she is the best. Always perfect brows with her!

InSpa is great if you need a last minute wax but my eyebrows did come out boxier than I hoped, make sure if you know how you wanted them shaped you stress that to them

Teresa was great. I got a pedicure

Daniella was amazing!

I had an absolutely AMAZING experience with Daniella from Factoria... Her expertise and knowledge helped me pin-point issues Ive been dealing with for months. Thanks to Daniella Ive got a much better understanding of my skin and what steps I can take to clearer skin. Definitely coming back. Thank you Daniella!

I’ve been going here for years and i’ve never gotten a bad service. the staff is super friendly, and always does a good job. even though the prices are a little high, it’s always worth it. highly recommend!!

Spa & massage. In Factoria mall

Very professional

Nice, quiet atmosphere. The pedicure / manicure chairs are not that comfortable, hence one star deduction. The tools are always sterile, and they open a new nail file for each user.

Jeff is brilliant... he was able to idenitify the source of my back pain and worked on it... I felt amazing for the first time in a long time and will be going back to seem him on a regular basis! He is very skilled at his craft!

Horrible experience. I get pedicures often and decided to try this inspa because I was in the area. The lady who did my toes was very aggressive and I kept saying ouch. 3 weeks later I had 3 ingrown toe nails that needed to be surgically removed. I called the salon and told them about it and they said there is nothing they can do. Again, I get pedicures almost monthly and this has never happened to me before.

I saw Jan and she was wonderful. Quick, kind and comfortable to be around.

See Jeff for deep tissue massage (and dont call him Fluffy)! Seriously, hes not the guy to see if you want just a relaxation rub. Im sure hes quite capable of that but his true talent lies in thearaputic massage. I once was debilitated by back pain, was taking serious meds, and faced surgery. Jeff was able to help where chiropractors, acupuncture, electrodes, cupping therapy, even a stretching table, and western medicine failed. His massages can test your limits but they bring results. Im a believer and although Ive tried others, Jeff is the best. Hands down! ;-)

Ive never been here, but they still insist on texting me frequently to try to make me come. Ive called them to try to make them stop sending me texts for a place I never intended to go to in the first place, but in spite of assurances that Id be removed from their call list the texts havent stopped.I wont ever go here on principle. If they treat their potential customers like this, Id hate to see how they treat their actual customers.

Super friendly staff. Quiet and relaxing.

The most delicious Thai food in this area, hands down!

Relaxing and quiet, I got the signature pedi and member comp mani. Great experience, efficient practitioner

It was the worst experience I never had in a SPA !I went here with 4 little girls for my nieces birthday. I bought a princess experience, its a special care for little girls no???The employees were very unpleasant with the children and not patiente of the whole. The employees were really in a hurry, the care was extremely fast, my older daughter was not even able to sit down, the employee put her nail polish while she stood next to me.The children were not able to choose their nail design, the employee told them in a nasty way: it is a flower or nothing!The person in charge of the store pulled curtly my other daughter by the arm so that she leaves her seat and we had to go out of the SPA while the nail polish was not still dry!My small princesses were very sad of this experience.If you want a pleasant time for your girl, NEVER GO IN THIS HORRIBLE SPA !!!!

Diems facials are the best!

Great atmosphere and very inviting.

Great massage !

Amazing service

Its okey