Staff is pleasant and helpful, they are patient to answer questions in detail. The wait for appointments can be long as there is only one audiologist. They gave a longer return period as with a small staff they know it isnt always possible to accommodate everyone as fast as they would like. Prices are not cheap but average, they were not pushy to sell the most expensive aide rather they helped me select the next to the lowest price option which was more than $700 less. Their service is much better than other places.