They were very responsive and sincere with my father. I had a few issues, mostly communication on my part. When I emailed or called they were very quick to fix the issue or give me the person to call

Smart Cremation was wonderful from start to finish ... Everything worked out seamlessly and they were very kind and caring.. Thank you so much.. Having everything ready made such a difficult time a bit easier ...

I attended a free lunch promotion for this company in AZ. It sounded great and I made a down payment. I didnt have the capital to pay for the whole thing. This was 3 years ago and I have been making my monthly payments. Iam able to pay it off and have called the company a few times to to so. The person answering the call is unable to provide this service and transfers me to an agent with this ability. I am then placed on hold for too long.Customer service is weak, very weak. I cant imagine what is like for a person losing their loved one. I am regretting my decision.

This company covers more than just this area. They can make sure you or your loved one is taken care of in all the West Coast states and many of the other western states.This company also does more than just make sure you or your loved one is cremated.They will ensure your religious practices are respected. They give you prompt, compassionate customer service over the phone.My husbands ashes were delivered to my home afterward and respectfully placed in the box we had purchased. All part of the service.They even made sure the death certificate was signed by the doctor at the hospital where he passed away, and promptly filed with the Bureau of Vital Statistics.I highly recommend these people.

Smart Cremation provided seamless, gracious services. Thank you

So pleased with their service. We had a military burial. So impressed.

My mom called and someone called back and left a message but everytime my mom called the number noone answered and there was no way to leave a msg. She tried several times. Someone finally called again several days later and she was told the connection was bad. The man called her back again and said the same thing and would call her back and again it never happened. He never called back! She wanted to set this up for herself so her family didnt have to when that day came. By far, the WORST CUSTOMER SERVICE for this industry!! I wish I could give you a negative rating.

Great service. Seamless during a difficult time.

Excellent service just as promised.