Customer service at this pharmacy is horrible. The pharmacy technician or clerk will give you the runaround and extremely unhelpful. There is a new pharmacy technician they just hired; a woman in her late 20s or early 30s with the frizzy, let-down hair is there to not do customer service, but to drive the customers away. She has this condescending tone and super unprofessional. I was supposed to pick up some antibiotics eyedrops for my mom (post operative care). The doctor already sent in the electronic prescription 2 days in advance because its important and to make sure that they got it ready for pickup after surgery since it is very important for the eye to heal properly. I came to pick up 2 days after the prescription was submitted and its still not ready. She then got upset at me for going there to pick it up and asked WHO TOLD YOU TO COME HERE ? DID SOMEONE CALL YOU? We are backed up and will not have it ready until another 6 days or so. The way she delivered the message, the way she raised her voice, just nasty. Who talks like that? I normally just assume people are having bad days , but wow the level of unprofessionalism is just appalling. Now, my mom still has blood dripping out of her right eye and still no antibiotic eyedrops. Seriously, who hired this woman and if you hate your job so much that you have to take it out on someone, then quit or find something else to do.

Clean and very nice staff. Very well stocked and I highly recommend this establishment over the Walgreens that is just a few blocks away

Rude pharmacy people,rude cashiers. Have has colored be rude to my husband twice about a meds saying they insurance wouldnt expect cover meds She was called in by her supervisor for being rude and arguing with a customerWell today as of Monday the 28th she was rude again telling my husband that one of my meds had been placed back into shelf because it was called 16 days earlier it was called in MondayOfFind her supervisor andFind her supervisor and sheFind her supervisor and she still

I live by there and wanted to sign up into their rewards program for future use, but despite not being the only cashier and not having a significant line, the cashier I encountered complained multiple times about me spending the time to sign up (around 2 minutes total, if that) and even reached around the screen and exited me out of signing up after I started even though I had explicitly stated that I wanted to create an account. When I was done woth my purchase the woman left me with a taunt of Look there you saved nothing, same as it would have been anyway.This happened today and is the worst customer service I have ever had at a grocery store or a drug store in my life and the cashier was a lady wearing a cross. Likely wont return again, despite me living right next to there. Lower prices and nicer service at Safeway right next door

One star is too complimentary. I was treated like a piece of human excrement by Ralph the manager. He was totally rude to me. He had an attitude like I was this horrible pain in his behind. He kept saying why are you in here shopping, we banned you. When I insisted on asking what I did he still kept saying yeah we banned you. You need to leave. Idk what happened? When are asked for proof of a ban on me he said no you need to leave. I decided against buying what I came in for. For obvious reasons. as I was leaving I said your wrong , Ralph. I will be calling corporate on you. He said have a nice day. Im a regular customer. I was a regular customer. I work at the round table pizza and I usually came in during lunch break and bought a lot of snacks. F---- for Ralph and rite aid.

Terrible customer service, and. False advertisement,the things you check online is totally different, it is twice the price on the store, and they dont match up the price, they waste your time , check calling them before going to the store, if you get lucky my be they pick up and didnt put you on hold for long,

Just this morning I was in the store when I saw a Philipino man maybe in his 40s walk out of one of the back rooms into the store veith this blonde woman whose her left arm covered in tattoos. As I was walking through the isles I approached them to ask them they had contact paper? They both laughed and repeated, contact paper???? Then I tried to explain. This man said to me, Oh, she doesnt know what it is, shes still young. First, she looks 25 to 30yrs old. Then this guy isnt too young to tell me that. They lack customer service. Those people live from the customers, but they laugh at them. No, I appreciated shopping there. Now that I know the back of their minds, I will not think about even visiting that place anymore..... PS. Ive seen younger women with better looks being professional and more intelligent when a customer approached them.

The Pharmacist are not helpful..i was buying medicine for my son but i forgot to pick the prescription to kaiser pharmacy and the Pharmacist told me to go back to that hospital and pick it up ..when i called kaiser pharmacy and told me that they shld have assisted me to call kaiser Pharmacy to have it transferred..its my first time to do this and no idea imagine if i didnt call kaiser pharmacy i will probably drive all the way back to kaiser walnut creek where they can just easily assist me to call kaiser pharmacy and have the prescription transferred to them..they have no interest to help finding a solution for a customer who is looking for the best possible way

I shop here almost all the time and Ive never had any issues.

The issue with Rite Aid is their turnover. Right now with Winnie and Primrose they are doing a great job! Just find a way to keep them.

The Rx Sucks I hate this place I have to go there for work Comp meds! The pharm tech tells me theres an issue with the Dr after 2 visits so I went to the Dr got another WRITTEN prescription only for the pharm tech to say oh we heard from the Dr now we need a approval from the work Comp insurer take in mind I put the order in in 12:26/16 its now 1/8/17 and I have yet to revive the med theres no communication between rite and clients they only call you if your meds are ready so if YOU dnt call or go there you will just be waiting and your process will just sit CVS gives you curtesy calls when theres an issue with your med

I go here almost everyday after work to get a double scoop. After a day of hard work, a Thriftys ice cream cone brightens my day. My only complaint is that sometimes the employees just plop a flat scoop on top of the cone and i get nothing inside. The best cone i ever got, the employee first scooped ice cream into the cone, and then plopped a healthy scoop on top. When i get hooked up like this, it makes me very happy, considering it costs 2/3s the price of a quart.Ps, my favorite flavors are mint and chip, pecan prailene (sp?), rocky road, pistaccio nut, mocha fudge, and black cherry. :)Mmm, now i want ice cream, haha!

I go here to get some nonperscription stuff

This place as poor customer service, very rude people working here and very slow most of them looks like thy dont even get shower specially the fat guy who is working in evening I will never step in again