Before coming to Symphony, we literally had to rescue my father from another nursing facility. We were really nervous about bringing him to another. But the staff at Symphony has been wonderful to him and to us. They actually show they care. Dad likes the room better and the food better. Putting a family member in a nursing home is traumatic enough, but the Symphony staff has really made the extra effort to help my Dad and our family get through this.

Symphony is a wonderful place! My mom is very happy with her stay there! Staff are so friendly and attentive! Beautiful atmosphere! Very thankful that my mom is in such good hands!

I am So Thankful for this care place and I told the girl there that as I left with tears. The security they provide with procedures and the consistency in care is so precious. I am very very grateful for Symphony of the Tri-Cities!

Today, had a tour of Symphony facilities. Kirsten was very informative and explained all the amenities. She was friendly and put us to ease. We ended up selecting a room. Thank you Symphony. Great staff!!!

The site is very well maintained and clean. Staff very professional, knowledgeable and friendly.

Attended a Mothers day Tea and everyone and everything was so nice. We truly enjoyed our visit and to see my mom well taken care of.

Thank you all so much from the janitor up to the Manager! I feel blessed that you’re all taking great care of my elderly Dad in assisted living! I knew from the beginning we made the right choice! Thanks again good people!

I have worked at Symphony Tri-Cities aka Caretel Inns of Tri-Cities for almost 2 yrs as the daytime receptionist and I absolutely love it!!! Everyone works extremely hard to make things run smooth. Diane McGourty, GM is wonderful at her job, treats people fair and wouldn’t ask you to do something that she wouldn’t do. She’s always there to help.Thank you to all the Managers, Office, RNs, LPNs, CNAs, Guest Assts., Maintenance, Kitchen, Activities and Therapy for all you do 24/7 including holidays, weekends, and the days you miss with your family functions to do your job. Even though your not told everyday we do appreciate every one of you. Our residents do come first and it shows! Thank you! I’m proud to say I work at Symphony Tri-Cities.

My husband spent a week at this facility for skilled rehab. This place is beautiful, clean, and very well ran. The food is amazing with fresh fruit at most meals and large portions. The therapy department is the best I have ever seen. Had him up walking in just a few days. The nurses and nursing assistants are caring, competent and treated us like part of the family. I am a retired nurse and have worked in a few places in my career, but this is by far heads above the rest. I wouldnt think twice about putting a loved one in their care. I slept well at night knowing my husbands every need was met and that he was well taken care of. I would highly recommend Caretel inns to anyone seeking rehab or skilled nursing, or both. Thank you Caretel for everything!!

Beautiful facility and caring staff

Ive been an employee at Caretel for over 8 years. I love taking care of the guest and getting to know their family members. I want each guest to feel special and that im available if they need anything. I like the multiple tasks Im responsible for everyday...it makes the day go by fast. I enjoy the beautiful building that makes me feel like home. I appreciate having a boss that I can approach not only about work related matters, but she truly cares about us workers. The food is fabulous with special homemade soups and desserts. I would recommend people to work here if your compassionate, hard-working, and motivated.

I have been employed for over 7 years. I love my job. Over the years I have developed and maintained many relationships, from staff and family. The pay is great and when things come up, I’m able to pick up extra hours. Despite the fact i work a lot of hours by choice, I have always been able to attend any special event for my kids over the years. I’ve worked at other facilities and Caretel is very clean and professional. Over years I’ve noticed that the workers are very aware of residence and their needs. I have always felt appreciated and received positive feedback for the work I do from my boss and upper management!I would recommend anyone to bring family members to live or for rehab. And i strongly encourage anyone seeking employment to come join our team!- Whisper Belvin

My Father spent two weeks at this facility for skilled rehab then changed to assisted living. Caretel has a warm homey feel to it and is clean bright and colorful, well decorated and very well run. My dad was very picky about his food. With the exception of a few menu items he was very please with his meals. They were well balanced with nice size portions and always included fresh fruit.While he was in therapy, he was walking and doing most of the exercises the staff wanted him to do. The staff was there guiding him through the correct process and encouraging him to try a few reps. In the few weeks of therapy he improved his strength quit a lot.The nurses and nursing assistants were well trained, caring and treated us like we were all part of the same family. My dad got to know each of them and had little pet names for each one. Some he liked more than others but he was treated extremely well by everyone. They were interested in getting to know us as well as my father. The staff took time to discuss concerns and develop a solution to our concerns.My father eventually passed away. The staff was as upset as us if not more. They always had wonderful comments and stories of the days events and on several occasions we would have a good laugh about the days activities.I would not think twice about putting someone in their care. I would highly recommend Caretel Inns to anyone seeking rehab or skilled nursing, or both.The only concern my brother and I had was we felt they could have a few additional staff on each shift. Sometimes the nurses and assistants were swamped and had a hard time keeping up.Thank you Caretel for everything!!Paul and Jack Phillips

I have nothing but positive things to say about Caretel Inns of the Tri Cities. My mother has been at Turner Hall a few times for rehab, after being released from the hospital. The PT got her moving and walking in a timely matter. Most recent she is in the Memory Care. The R.N. and her staff are very caring individuals. They treat her with the utmost respect, like they would a member of there own family. Oh, and the food is very good. I’ve eaten there many times.

On behalf of my family, I express our sincerest thanks and grateful appreciation to the staff in both rehab and assisted living facilities at Caretel Inn of Tri-Cities. Our aunt called Caretel her home for nearly 3 years and was treated with dignity and respect. The staff is dedicated, thoughtful and hardworking. If anyone is in the process of helping a loved one who has increased care needs, we suggest for you to stop by for a visit. It really is a place to call home .

I was employed by the company for 1 1/2 years. I enjoyed my entire experience at Caretel. The staff are quick, knowledgable, and very caring. The DAL is very quick about noticing changes in the guests and monitoring/finding a diagnosis quickly. Its like being right at home.

My dad broke his leg in the MICHIGAN ICE STORM, and the staff did an outstanding job getting my dad back home and onto his feet! the Physical Therapy group is first rate and the staff went way above and beyond what is expected. Thank you for the efforts and helping my Dad

I had my hip replaced in December and was scared to death about the after but was sent here to heal and get back on my feet. I was so impressed and treated so well I almost didn’t want to go home. Thank you to Mackenzie Bickham and Nathan Smirh for being amazing employees and going out of your way to make my stay very easy, rewarding and memorable!! I have recommended Caretel Inns to my surgeon and to others. I believe this facility is the reason I am back on my feet and doing so well today. Thank you again to everyone there!!

This is a beautiful facility, with a really great staff. I spent 3 weeks there in Fall 2018. Food is very good. Convenient location with easy access.Therapy staff is young, knowledgeable and enthusiastic.

You kno it is very hard to find the right facility for a loved one to be in. My mother has been here two times over the years. Two years ago my mother had a hip replacement and needed rehab. We were so impressed and happy with all the great care from nurses,cnas. Everyone was so upbeat and friendly. The DON at the time was so caring and made me feel real comfortable with my mothers stay. My mother unfortunately had another surgery so we brought her back to Caretel. This time was absolutely terrible. Between shortage of staff, and the yelling of this one resident in particular was AWFUL! How do I leave my mother hear knowing she has to listen to this every single day 24/7?! I have complained numerous times to staff. How does a person perform their job correctly listening to that all day. My sympathy truly goes out to the staff that come everyday to work to care for their residents. The new management here is Poorly ran compared to my mothers last stay here in 2017. To the nurses cna and therapy staff who helped my mom get back on her feet...THANK YOU!

A family member of mine was here for 6 weeks of physical therapy after a previous surgery. I was really excited for my family member to be here because of how nice the place seemed. The inside of the facility was really nice looking and inviting. However, after a week of visiting my family member every day, I was ready to remove my family member from this facility. There was a resident that screamed constantly from the moment I stepped in the door and until I left. I felt terrible for this resident and for my family member to hear this persons screams all day. My question is how does the staff deal and listen to this poor resident every day? The staff on the floor continued to work extremely hard and have a happy and pleasant attitude regardless of this daily situation. I could tell that they were trying their best although they appeared overwhelmed and burnt out. I have personally witnessed the head management team avoid the situation avoid the problem and take it out on the floor nurses and staff. To be honest, I have watched individual floor nurses walk away from the desk in almost tears because they were being scolded and criticized publicly and with myself standing there. Upper management should be ashamed of themselves for demonstrating such poor leadership skills. If they treat their staff like this, I can only imagine how my and other family members are being treated. I wouldnt recommend this place to my worst enemy. The beauty of the place masks how poorly people are treated here. The upper management obviously has no idea what they are doing. It is unbelievable that this poor leadership continues and staff is being treated this way. Doesnt anyone realize that residents and visitors are present and paying attention to floor nurses and staff being humiliated and scolded out in the open?! I will never recommend Caretel of the Tri-Cities to anyone I know. I do acknowledge the dedication and hardwork of the floor nurses. It makes me upset that they are so underappreciated.

I have worked at many assisted living/ rehab facilities and Caretel Inn of tri cities is by far the best place I have worked and care for its residents. I have been with this company since January 2018. I worked both departments as a CNA in the Rehab department ad a Guest Assistant in the Assisted living memory care department. The staffing work really well together and treat our guest like family. I would recommend Caretel Inn as a place for my family.

Like any facility if you are pretty much able to take care of yourself it’s fine but if not ... good luck. Always had to go look for help for my dad . He hated it there ! Always seemed understaffed . Spend more money on hiring instead of trying to look all pretty

I had knee surgery in December, 2018 & expected to return home, but needed to go to rehab. Thank God I picked this facility! Not only is it decorated beautifully, but everyone gets their own room. The nurses & CENA’S were very kind, efficient & hardworking. Medication ALWAYS came on time. Staff appeared to really enjoy their jobs. The food was absolutely delicious! The physical therapy department is exceptional! Staff in that department are very friendly, upbeat and encouraging! I never would be as far along with my knee if I hadn’t gone there. You work hard during physical therapy but in the end, it is so worth it! My only suggestion would be to try & have more staff working in the morning. CENA’S are very busy trying to meet everyone’s needs (helping clients get out of bed, dressed, showers, taking clients down to breakfast, delivering breakfast trays to rooms, answering call buttons, etc.). When I first arrived there, I couldn’t do anything for myself with my bad knee & don’t know what I would have done without the help of the CENA’S. If I ever need to go back to rehab, this is where I would go.

Strongly dont recommend this place to anyone looking to have a loved one taken care of understaffed violations neglect you name it speaking from experience do not ever consider putting your loved one there

Great staff!

Good Place