This was the worst ER system I’ve ever experienced.My husband fell face first on concrete and being taken to Oschner whom we use. But due to his injury. They were unable to help him. Arrived there at 5:30. Received ct scan n pain shot due to neck fracture at C1 n broken nose. Rest of time (3) hours was just laying there waiting for a transfer to Our Lady of the Lake. Mind you 7 minutes away.So at 12:19 I arrive in their ER. Waiting for hubby.After about an hour I ask for help and was only told go stand in that line.Well. They had no rooms and we were out in the ER hallway with about 12 more beds. Several different Drs came by. But we never saw the spinal surgeon. They wouldn’t even give him water. Cause they did know what to do for him.Well when they started shifting us around andput more beds by us. We said!!!! Get me a wheelchair I’m leaving. So 4 hrs later n nothing done for him. Our discharge papers were ready in 5 minutes.And we drove back to Diamondhead Ms at 4:30 in the morning with a neck brace and told to call his neck Dr!!!!So you tell me why I should even give y’all a 1 star.

This is the worst hospital Ive ever been to. Not only did they literally do absolutely NOTHING for me when I went in February, but the way they calculate your income is insane to me. They use income you no longer have regardless of your current financial situation, miscalculate your yearly earnings, and refuse to re-evaluate your account even when you lose all of the income they used to determine your ability to pay. Further, their payment plans are astronomical and even if you make a payment every single month, if it is not the high amount they decide they send you to collection.

My emergency room visit was great but when they put me to in the second part of ER ROOM to room four the staff didn’t care except one young lady and I told her about my experience she was like wow no one came in really to check on my and after I went to bathroom at room 9pm the lady left me off my hooks for the last hour and didn’t even come bk to check on me until they came to get me for my room after I got admitted in now that I’m up stairs on 4th floor no one came in to say hey dog cat in it now 10 : 35 pm now I can’t eat anything after 12 but hopefully they come introduce themselves at 11pm I guess but I will try my best not to come back here! The staff do not care at all! No one came to make me feel welcome he’ll im not even hooked up to the machines smh no point of doing test lol right ?!?!

I was admitted a week ago and was giving a certain type of life threatening medication that is still in transit. My Doctor told me I can come to the ER to get the shot. Well these two days have been hell. From the start of the front desk clerk tithe nurses. Its not my fault I got a rare blood type disease but the level of respect and unprofessional is beyond me. How can this happened. I have to take the shot before 7:30 and still have not been called or anything. Not to mention the front desk said if she come up here again she going to leave. Still upset and waiting.

The night shift nursing staff is terrible. My mother is inpatient here with COVID and we currently need assistance with a machine that keeps going off. I paged the nurse station and they stated someone will be here soon. Nobody came. An hour later I walked down to the nurse station and asked for help in my mother’s room. The girl stated they would send the nurse down here. It has now been another hour and nobody has come. We have now been waiting 2 hours listening to a loud machine go off in our ears at 10 o’clock at night …. WORST STAFF EVER. The only reason I’m allowing this place to have a 1 star is because the day shift nursing staff is the BEST! They need a raise! The night shift on the other hand need better management.

The nurses in the front are very unprofessional! This was the worst hospital I’ve been to!

Terrible. Worst hospital in the Baton Rouge area. Very few of the nursing staff cares at all. My fiance is an inpatient here and shes in constant pain from a bad fall with broken bones and cant get any help, sympathy or relief. Tell your ambulance driver to take you to Ochsner. Im about to be the first person in history to call 911 from a hospital room! Zero stars!

Our experience was great. All of the staff were very kind and very helpful. They went above and beyond the call of duty to make sure my brother got the right medicine after he checked out. The room was very nice and very clean. I have never said this about a hospital before.

Went to urgent care in walker, registered on line scanned cards etc., was given a time of 10:45, still waiting in parking lot at 1:00. Dont waste time going online receptionest said it doesnt mean anything. Going elsewhere, they need new help at receptionest desk.

I have not been here personally as I live in arizona but my mom just called me literally crying about how this place has treated her.She has been unable to walk for a week due to her sciatic nerve and was forced out the door.She was crying in pain and was being told to walk when she seriously could not,eventually they put her in a wheel chair and would only walk her to the front door where she was told they would call the police if she did not get up and get out. Im embarassed and ashamed of how these so called doctors and nurses treat people. Judging by other reviews someone should really investigate.

Thank God 🙏🙏🙏 for this Hospital. I had asthma that landed me there for 5 days. They took really good care of me. Thanks to all the Staff and Dr. Johnathan Roberts.

My mother is currently in the neuro unit, and Kianamay is taking care of her so well! She is such a hardworking woman. She deserves a raise! Love this facility.

It’s hit or miss when considering the nursing staff. It took 1 1/2 hrs to summon a nurse. I found no one at the nurses station several times. The actual Dr. who performed the surgery never showed, only her PA. I would never choose this hospital even if I had a fart crossways!

Treatment at this emergency room was less than adequate. The nurses and support staff very friendly and helpful. The Dr. did not believe my daughter was experiencing pain. She has had kidney stones before, they treated us like she had no more than a back strain. We kept insisting that she knew what they felt like. She was nauseated and not able to drink large amounts They did urinalysis and made us wait in waiting room for results all the while my daughter was still in pain. They came out and said they thought it was just a back strain and we should wait for our paperwork and go home. We waited and then I went and asked to see the Dr. not the Nurse Practioner, Melissa Phillips, who had the worst bedside manner I had the misfortune to encounter. She kept insisting it could not be a kidney stone, showed no empathy, left us in waiting room. The Dr. finally orders an C T after our continued concern and then they brought us back to a room with no patient table or bed and she can back very combative and kept insisting why it couldn’t be kidney stones, all the while knowing the Dr. ordered a CT and didn’t tell us, just kept berating us in a very loud voice. I told her I was terminating the conversation with her and wanted to see the Doctor. She replied the Dr. was no longer on duty and left. The supervisor g nurse came in and told she was going to put us in a room with a bed and we finally had the C t done. She went to the room and they put heart monitor leads on her? Why now? Another NP came and told us that she had two kidney stones in her left kidney but insisted they were not causing my daughter pain because they were in the kidney and not the ureter now I knew better but I looked it up on Mayo Clinic website there can be pain a lot of pain if the stones are in the kidney and moving which they obviously were. We were never offered an IV of fluids even though she was nauseated and could not drink a lot even after they found out about the stones mind you my daughter never once asked for narcotics they make her sick but obviously they did not think she was telling the truth. We have gone before to OLOL for the same problem and have been treated so much better. NP Melissa Phillips should not be seeing patients she hasn’t the knowledge or temperament to do so

I give it a 2 star because some/few and far between of the staff, nurses and doctors are awesome human beings. Some of the others not so much...I think the dehumanizing, neglect and maltreatment that is done depends on the amount of family, money and insurance a person has. If you love people with a God complex or enjoy people abusing their power and playing favorites...then you will feel at home. I think there should be an investigation into deaths, medical neglect and correlation to vulnerable populations at that hospital. Dont leave your loved ones alone!!!

Absolutely do not care about patient time or comfort. I was there for 5 hours for them to tell me that nothing was wrong. Despite sending me abnormal blood tests, which they never discussed with me. I was there for 5 hours alone and afraid that I had something serious wrong with me since their Urgent Care clinic had told me I more than likely had a bowel obstruction. The doctor basically implied that it was probably because my period was due soon. I threw up four times last night and have not had a proper bowel movement in weeks. But I guess I just got to 23 years old without knowing what a period feels like.I also was here last year in April due to chest pain, arm pain, and shortness of breath. I was told it was musculosketal pain and to take pain reliever. Went to my PCP, I had GERD and esophageal ulcers which caused me to lose 12 pounds.If you have any other options, go somewhere else. They just want to bill your insurance for more time.

The ER has really gone down in recent years. Medical staff was rude, restroom was filthy, fresh blood was on the floor in the waiting room and led all down the floor to the ER. I put a complaint in to the hospital and I received a call back to further discuss it. The lady was caring & was not happy at what she learned. To say the least, I was VERY disappointed in the lack of care most of the staff had.

The front staffs were friendly, met my grandfather nurse went visit she was nice the hospital was okay with me.

This hospital needs to be investigated for neglect, and the possibility of patients losing their lives as a result of it. My fiance woke up in severe pain. When we got to the Lake, there were so many people sitting in the waiting room sleeping because they havent been seen for hours. And the other people that were up was in so much pain they could barely function. One lady mentioned that she had been waiting to be seen since 10:30pm the previous night. All they did was draw blood from my fiance, and sent him right back to the waiting room. After 4 hours, we just left and I took him to urgent care.

My wife has been on two different floors for different reasons in past month. We have received nothing but superior service. Rooms are spotless. I really have zero complaints except for the fact that if you are staying past visiting hours they lock the doors so you cant return if you need to tend to anything at home or get something out of car. That is absolutely ludicrous. Why? Arent i the same person who just walked out the door that you already scanned and gave me a sticker? How does leaving change anything?

I will never come back to that hospital the workers in the ER stinks and some of the nurses and PA if you donnot have covild you are nothing so no i never come back or send my family there

If you love someone DONT TAKE THEM TO THIS HOSPITAL!

This hospital was once a great Hospital but now its just Earl k lone.. you can be bleeding, chest pain, swollen stomach and you wont be seen for about 7hrs and then if your in pain and complain no compassion.. I thought you were supposed to go to hospital to get help not any more.. I think they wait all those hours to see if you get better on your own while you wait!!!!

I’ve visited more than once and they were able to help me! This is the best hospital to go to in Baton Rouge. I highly recommended 10/10. However, on my recent visit their security guard, Aurielle was rude. I was in the middle of having a panic attack and I asked her where to go she was on the phone with someone and told me to hold on. Sis this is a HOSPITAL. If you gone sit on your phone all day talking you could’ve just stayed home and let somebody else do the job! Despite this I want to thank all the Nurses, Doctors, and Staff ❤️

Great people doing great things with compassion.

Very slow. Inadequate pain coverage. Sub par communication with patients. What surgeon does not even see their patient before or after surgery? (Your team is not you). The emergency room doctors/PAs and Gen surgery residents were great. The attendings didn’t bother to talk with you. Disappointed.

My name is Kenneth Penton. I just wanted to thank everyone at OLOL for accepting my dad at your hospital. Also, I want to thank everyone in the ICU department for giving my dad quality care and keeping his children with his up to date care. PLEASE LET THE ICU NURSES AND the doctors know how I feel about his care he was provided. My dad is making progress one day at a time and he is only on oxygen at night while asleep. He fixed his own BREAKFAST this morning but still has a long road to go. Thanks and God bless Essential workers.

My husband is here and they will not give me any information on him at all.

The experience would should have been good, however when I was there for the most part I was neglected and ignored. I tried writing the hospital about my bad experience, but I dont know if my letter reached them. I also saw a patient who was very uncomfortable, yet the staff didnt seem to care. I demanded in my letter to know the names of the nurses who acted with such cold behavior. Yet, again no response.

Horrible hospital, nurses dont come for hours when called, and you have to be proactive to find out whats going on! Over the top security, this is their real talent should be training police not nurses!

Good and terrible experiences. Theyve saved my life 2 times so i do trust them.

Currently staying here with my mom. This hospital is poorly managed and running an unethical practice. The nurses have been nice, but are clearly overworked and unable to be there every time my mom needs them. Her infectious disease doctor seemed rushed on Friday, she debriefed and then said see you Monday. Luckily, her main doctor has been informative and attentive. However, in the middle of the night when my mom was screaming in agony and could not breathe, i had to run out into the hallway because no one would answer her call. Then, the nurses could not get in touch with a doctor and clearly knew that a doctors assistance was needed, as they were panicked calling many people in and continuously paging a doctor. A doctor never came. Luckily, respiratory was able to get her breathing under control, but had i not been by her side the entire night, I am not sure if someone would have come to help her.The front desk on the 4th floor is more concerned about the rule that only 1 person can be here past 8 pm than they are the patients health. They even sent the nurse in at 8 to kick out my brother, but do not answer the calls made by my mom when she is in pain, cannot breathe, or needs assistance going to the restroom. If I or my brother had not been here, I truly think my mom would be neglected. She is being neglected. This is not due to COVID-19, as I asked the nurse how many covid patients they have and he said not many anymore.Overall, this hospital is sad, terribly managed, and unethical. I will not ever let my mother come to this hospital again and I would suggest if you have a choice, not to either.

Worst experience ever hospital has my gf in it and it’s the most unprofessional place I ever been

Photo ID name tags for visitors are a waste of printer ink and time. Either have photos that are recognizeable, fix the camera or train operators, or forget the photo! I could not tell my mom from my brother with her photo!

I love all the nurses, doctors, and all administration there. My stay was a life-changer. Thanks for everything

The nurse shift on the 4th floor ive been here since Friday i guess its the weekend crew. Barely doing their job. Stand around & talk more than they do their work smh. Do not have me start on the housekeeping...half clean the room and just do not care at all. They have to do better than this seriously im very disappointed and I will love to speak to the head person. But to the taste of nurses that does their job I greatly appreciate it.

Husband went from excellent care in icuTo the poorest care on the 5th floorOn the old side of the hospitalThis was our very first time at this hospital and was shocked at the lack of professionalism by the nurses and staff on the 5 th floir

I spent 5 days here and overall was a terrible experience. Some things that bothered me so much:> Nurses did not listen to calls for help with IV pump (sometimes waiting hours for help)> Always forgot requests and seemed frustrated when reminded of the requests> Nurses did not seem to know was going on, just did the minimal to help and move to the next person> The doctors were helpful but did not communicate directly with nurses so nurses had a tough time answering my basic questions. That is not the nurses fault.> Food is bad and I was not asked about dietary restrictions. I was given a greasy burger, fries, and cake the night I was admitted. I believe the doctors wanted me on a liquid diet, but no one communicates here.I know this review will never been seen by the higher ups, but I hope this reviews helps make change. I know covid is stressing the healthcare profession, but to have a scary situation a few weeks ago and have to go get help, the hospital made me feel like just a number. A number who is told how much I owe and have to pay something before I even get help is so frustrating.I appreciate the hospital helping me get my situation cleared up but the stay was memorable in a negative way, rather than positive.

My husband has been in many hospitals over the years, but got the absolute best care hes ever received at the Lake.

In October & November of 2019, Grandma was taken to this hospital. She was there for a couple weeks each time. And I would need to write an essay to cover all the wrongs I witnessed during my short visits! Im not sure if Grandma had a choice to go there or not, but if you have a choice, I recommend you avoid this hospital. Ive been to countless hospitals in my lifetime, and this one is near the bottom of the list. OLOL is very poorly managed, to say the least.

What a mess! This is my husbands provider---I go to Ochsner, thank God.Incompetent. Im on my 4th phone call on what should be a simple coding issue on a bill. Its a duplicate charge, clearly, and over 2 days, Ive been transferred among several very nice people who cant help. Maybe someone will listen when the bill goes to collection?

Wow !!!Wow !!!Wow !!!They dont deliver babys anynore..However I had to take a lady there that was in labor !!They took her straight in had an GYN in there in 10 minutes!! Got her all ready and had an ambulance pick her up and take her to the Womans hospital here in Baton Rouge, La.We are all from Lake Charles La!!And never have I taken anyone to a hospital and wasnt put sitting and waiting at any of our regular hospitals!!Go here if your displaced from hurricane Laura or Sally !Theyll treat you like you belong!

I have to share my mother’s story with you; Our Lady Of The Lake Hospital, is amazing! She was brought into the hospital last week in critical condition...she’s 87 years old! The nurses have been wonderful and her surgeon Dr Weaver saved her life! He took the time to explain the procedure he needed to do on my mother and the reasons why. The whole staff has been super supportive of my mom and me, and with this life altering surgery, she would not have lived too much longer! I’ve just spoken with her on the phone and she’s back to being her silly and fun loving self! I am so grateful and God is very good! Gail O’Brien

Was charged $1000 (before insurance) for a procedure that my insurance company said normally costs $200 in my area. Never returning.

We been at the ER for 12 hours and still hasn’t seen a doctor.

I came to this hospital for the first time. I got excellent care . The nurses and Doctors were very attentive. The food was very good as well. I would definitely recommend this Hospital!!Thank you to all who have taken good care of me.

Elizabeth Bollingers office doesnt respond or see you in a timely manner. I will never go to them again. Only want to run tests and have no desire to treat patients. They must only make money on running tests. They will not write a prescription for anything. Guess they cant make money with that.

They wont let kids in and Im trying to see my dad in the hospital and I cant go in

Ive lived in a handful of different cities here in LA for the majority of my life & Ive been to quite a few of the various number of different hospitals that are located in each individual city. Personally speaking o/c, I can honestly say that OLOL is 1 out of the top 5 most impressive hospitals that Ive had the pleasure of visiting and/or that I have ever been under the care of; for both inpatient & outpatient services alike.

Unless you get shot or have a heart attack, they wont help you. However, they are quick to bill you.

The quality of care you get at lady of the lake is so wildly hit or miss. Ive had great experiences there and Ive had terrible experiences there.

My 83 year old father was a cardiology patient who is a fall risk. After a Heart cath where a stint was inserted was performed I asked for help getting him to the restroom the 1st time he had to go. I was shamed by the nursing assistant and told I could help him. I told her I wasn’t trained for that and she said what’s the difference who helps him - we both the same size? The nurse then came in and told me the same thing and scolded me for not wanting to help my father. NO! I help my father everyday. But today he is in the hospital under your care and he just had a procedure, he’s a fall risk and this is his first time getting out of bed. The nurse got here at 7 pm but we did not see her until 9:30 and she had the nerve to scold me for not doing her job

Never had a bad experience ever, been here many times, and they were all good, of course i don’t like being in a hospital, but the staff does everything they can to make you comfortable, all the staff i have ever met, has been so nice, and helpful, this is my go to ER if i ever need one, and i go to a lot of doctors, through them, that are part of OLOL

Wonderful experience. Attending physicians were great. Nurses were awesome. So kind, caring and professional. The support staff were also great. Very engaging.When I was discharged, the staff spent lots of time helping me with getting discounts on a very expensive drug.I want to thank them for all that they did to make my stay comfortable and my care their utmost concern.

While I can not condemn the entire hospital, I would not recommend the psychiatric department. As a software developer, I do a lot of work on a computer. A psychiatrist here claimed that because she can not type an email while drunk, no one can. Then instead of getting the second opinion I was legally entitled to here, the psychiatrists here told me they did not know me, so they were going to do what the other doctor wanted. That is not a second opinion!

Dr Janelle Duhan was the physician assistant who saw me in the emergency room at OLOL one evening/night during the nationwide Coronavirus quarantine. It was the last place I wanted to be at that time, but I had been having internal pain and rectal bleeding all that week and couldnt put it off any longer. I was very scared of the diagnosis and I couldnt even have anyone with me for support because of the quarantine. Dr Duhan was so kind and caring and put me at ease. She was personable, understanding, and accommodating to any need I had. She was also professional and competent. She explained things each step of the way. I cannot say enough good about her and the care I received that night. I am so thankful she was the one assigned to my case.And Shelby the nurse was also very good, least painful stick in the arm I ever had for bloodwork!

I went to the ER last weekend due to my ulcerative colitis issues. I just wanted to let everyone know how great my experience was. Jason my ER nurse was AMAZING!!!!!! I can’t say enough great things about him besides he is great at his job and treated me like family.

Do not go with a fever!! if you have a bladder infection they take you to the covid area. Not good doctors at all..charity hospital!!

Do NOT take your loved one to this hospital. Horrible care and dis respect for the sick on all levels of care from the nurses, aids, cafeteria, and greeters who act like they are guards. No respect for the sick, and medication errors. You never get what you order from the cafeteria. Stay away from this place. The public should be warned.

Was not pleased with ER had a problem with them discharging my son after letting them know his issues. Never in my 32 years as a Nurse have I ever experienced an ER send a patient home for the issue my son presented with. I really do hope they are more careful because Ive seen entire hospitals and anything using the name of it get their accreditation taken which padlocks the business and can no longer employee or treat anyone period.

My experience in the ER was much better than I could have expected. They brought me back immediately and made sure I was comfortable for my entire stay. Nurse Allison was very nice. Dr. Blocker, Dr. Leblanc and Christian NP were very knowledgeable with great bedside manner. The rest of the ER staff were also great in my time of need.

My mother was transferred to OLOL and admitted to the neurological ICU and stayed there 3 days. The ER staff was excellent as Mom was in critical condition. The ER nurse saw I was upset and asked if I needed the chaplain. He requested the chaplain to see my mother. The chaplain then sent the priest who gave mom her last rites.Once we were in ICU, all of the doc and nurses were so attentive and caring for my mother. The doctors answered all my questions and were very patient with me. They had a very good attitude and took their time explaining what was going on with mom’s condition. Although Mom passed away, the care that was given was A+, Excellent. Thank you very much LOLO.

Nice facility. Some good doctors and nurses, some merely adequate.Had one doctor do double arterial catheters and place a Foley catheter with no anesthetic and was rude to me about it.

Wonderful staff from front desk to doctors. Had an outpatient procedure and great care was taken to see if I was comfortable. Even being wheeled out the aid was pleasant and wished me well after pushing me to our car door. Great place.

My wife and I had to go to the ER yesterday.June 28th 2020 . She has underlining health issues . And 30 % plus of there STAFF did NOT HAVE MASK ON 😷😷😷 ! We ask why most said they forgot. One staff member said because he was not standing he did NOT need a mask . WHAT 🤧🥱🤒! The night staff came in and said they were taking over. My wife told them what had happened. And there response was Covid 19 Patients were on the other side I and that staff was on that side. So it’s impossible for the staff on that side past the virus. What, are they talking about? We saw three more staff members pass our room. My wife ripped her IV out and we had to leave. Scared for our health.They never called us with our Test results!Where can you go for help ????????????????

I was forced to leave by some insane woman manager for suffering from insomnia and trying to eat. I was sick, had taken off work to wait for a ride, and got a snack and sat in the easiest place to be found.Then suddenly I am forced to leave. No offer of medical care. No investigation into what happened and what was going on, just nothing.I was fired by this evil woman. I was Givin my job back by the head of security and even proves I was clean of any drugs that day.3 weeks later she calls my boss and says I cannot come back on the property. So end the end I was fired for being sick and taking off work for safety. Waiting for a ride for safety. And suffering the effect of insomnia suddenly ending whilst in public.If this woman is or becomes fired my rating will changer to 5 stars from 1.

I wish I could give this place a -10. Do not waste your time seeking care or services here. The nurses and doctors dont document everything you discuss with them, meaning if you notice any abnormality, many of them dont document this in your chart or they document the information inaccurately. This can be harmful to you, the patient. Likewise, some of the Dr.s (Eric Chapman - anesthesiologist) will lie to your face about what they are going to do for you while others (Dr. Keonho Kong and Dr. Phillip Allen) will listen to your concerns and simply not address it or inaccurately document it. If you want to live to see another day, particularly if you have to have surgery or be hospitalized, STAY AWAY FROM OLOL and the Dr.s mentioned above!!!!!!!

I had a terrible time , it took me hours to get the back. Still no help the medicine prescribed for me no pharmacy can fill it. I am in serve pain and the ER keeps putting me on hold. Just terrible all around . Wish i could say different, my nurse was to sweet. But they obviously do not want to help me with my pain. I got assaulted and they are taking like a joke. Ridiculous. Doctor was ok but didn’t fully understand my pain.

Horrible bed side manners! They don’t care about the sick, these nurses/doctors went to school for a title. They do not take care of the sick. This is the worst hospital in Louisiana!

I viewed a threat of criminal charges to a former employee by their attorney (Melissa Shirley) after the employee was contacted by a local reporter for comment about multiple attacks on psychiatric employees by patients. The hospital is dismissive of patients and employees. Rather than treat patients, it only cares about numbers and defending their sullied reputation. After seeing the way they have behaved toward patients and employees, I would never send my friends or family to this facility.I am amazed that after the bad publicity this hospital has had over the past several months that it is still standing. The business operations of the hospital can do far better than harassing an employee for being honest.

Took my 3 month old cousin who I have been watching 50+ hours a week since she was born in for a small fever and uncontrollable screaming crying for hours on in. I let them know she is not a normal fussy baby and that it was not gas that was causing her fuss. They checked her vitals and then sent us on our way saying she was just having “a bad day”. Her mother and I followed up the next day with her regular pediatrician. They actually tested her and guess what, she was positive for flu! I’ve raised kids before and I knew something wasn’t right and they completely overlooked the most obvious cause. Never dismiss a parents concern just because you think they don’t know what they’re talking about because they look young. (I’m pushing 30, but do look younger).This wasn’t even the first time they’ve messed up with one of my family members. They gave my stepfather peanut butter as a snack when he has it ON RECORD that he is allergic to nuts. Not once, but twice they did that at two separate visits and nearly killed him the first time. Absolute negligence at that establishment and is a prime reason that 1. I will never go there again and deter anyone I know from going there and 2. Refused to do nursing school there.

HORRIBLE PATIENT CARE IN THE ER. Waited for over 3 hours and not 1 person in the full waiting room was actually seen by a doctor. After the 2nd time for them taking vitals, we left. It was obvious they werent actually seeing any patients in the ER that day.

Family Center is a great place for psychiatric services. Great staff, short wait time, and great medical care.

I simply don’t understand. I went to the ER for EMERGENCY ASSISTANCE, and sat down for over a hour without seeing a doctor. Even when my pain and symptoms get worst, I notified the triage nurse and she did not take my complaints seriously. This is how people die waiting in the waiting room. I understand that assist is provided based on critical need, but a appeared abdominal aneurysm, abdominal and chest chest pain is critical, especially if it ruptures! I had to leave the facility because I have small children at home. I did attempt to register online for a later appointment, but was denied and was giving a message stating that my appointment can’t be made because my symptoms require IMMEDIATE MEDICAL ATTENTION! Wow I hope that I can make it through tonight, I’m definitely going to seek care from my primary in a few hours.

OLOL has always been my medical facility of choice. Ive had one unpleasant experience in the ER (and I have been there several times), but the problem was the personality and demeanor of the out-of-network doctor that I saw. I have never had to wait very long in the ER to get medical attention. As a patient who had a 15 day stay in the hospital once, I cannot say enough nice things about the doctors and nurses that tended to me. The nurses, especially, made the stay just a little less horrible than it could have been.

Had good friend who was hurt after he fell from a ladder. Got great care by the bone doctor and team that took care of him in the hospital. Wouldnt hesitate to go there myself or recommend a friend.

My mother in law was transported here from the Lafayette area 2 days ago. From the time of our arrival we were treated with respect, courtesy and reassurance that they were going to do everything possible for her. From the nurses, the techs, and doctors/PA’s everyone has been supportive. They answered every single question, made sure the patient had everything she needed, and so much more. I was a little skeptical at first, but seeing is believing. Top notch hospital!!

I can honestly say that if I had to have surgery, it would definitely not be here. The attitudes of some of the nurses are shocking. Whatever happened to nurses checking on the patient hourly especially after major surgery? You can definitely tell the difference between the day and night shift. I miss the days of the older more experienced nurses that actually cared.

How much more heartless can a place be? Surgery first thing tomorrow and the FIRST THING I get today is a call from their billing department with a price breakdown. And some pushy little bill collector girl pressing me to “pay something”. On top of that, they dig up a previous bill from God knows when.I mean WTF?! Do you guess think your some kind of luxury hotel that everyone wants to come to? I know a lot of people use it like that... throwing Super Bowl parties and s$$t in the eating rooms... but trust me... it’s the last place I want to be.So now I’m sitting here, stressed, on whether or not I’m having this surgery in the morning.I feel like saying so much more but between the expletives and the fact that I can’t yell... I feel it would be a waste of my time. Maybe I should call Channel 2?

OLOL is one of the best hospital, I would recommend this facility to anyone who’s needing a hospital. I have always had a great experience when I visited.

In March of 2018 I went for annual physical exam which there is no co-pay. I receive a statement a month later asking for the co-pay. I was told the doctor billed me for a office visit in addition to the annual physical because I discussed my medical issues with the doctor. I said that is what you do in a medical exam. I will find another medical center to do business with.

ICU staff is very knowledgeable and diligent in their care giving. Doctors explained everything so that our family understood why our sister was so sick and how they planned treatment. I am so very thankful that my Mom and sister have access to excellent medical care.

Over all incompetent staff. Receptionists and phone directories were unhelpful and unpleasant; I was having a hard time finding the correct office. Missed my appointment due to misinformation while getting zero help via phone or in person. Will never schedule with any doctors at this establishment in the future.

Couldnt have expected anything more. I think i got the best care along with the best meals any hospital has to offer. Was impressed

I had a lovely experience. The whole staff was caring and concerned for my welfare.The O.R staff and admitting and transport crew, they were all great! I would recommend this facility

Waited for 7 hours for ultrasound results

I had a 3 inch nail along with a 1x3 stuck in my hand and the folks over at this hospital me this experience really comfortable for me Everyone was very professional and made me feel as if I was the only patient there My ER nurses was the best especiallyNurse by the name Amber 👏❤️💯 awesome groupM.Gross,I really appreciate you guys

This was one of the most caring and professional hospitals I ever had to deal with. Thank you all for helping my son with getting well and for making us feel comfortable and at ease.

We went to childrens ed yesterday when my daughter fell and busted her head open. Super fast response, great docs, nurses and staff. They kept my baby calm and relaxed during the stitches. We watched a movie and left with a bracelet and a barbie. Wonderful place

The only great hospital in Baton Rouge! Im admitted in a room now. They have taken excellent care of me The staff is excellent.I would like to add that my nurse, MaDearion, I had been the best nurse that I have ever had.

Saved my buddys life, cant complain. Got what we came for

Doctors, nurses, and support staff has been great. But the food service is the absolute worst. You place and order hoping you get what you ordered. There were several days I got nothing that I ordered. And when you try to call and find out, they hang up on you and dont help you. You may be better off to have your family bring you as much food as you can. If it werent for the actual doctors and professional staff, I wouldnt rate it more than 1 star.

My daughter, Rachel came in with Pancreatitis. She was very, very sick. The doctors and nursing staff were excellent in their treatment and care of her. I am very grateful for the kindness and caring they showed to her during this hospital stay. Thank you all so very much!

Great staffDr. wright was amazingthank you so much 🌷

I went There went a heart arrhythmia… before I found out I had no insurance everything is great in air body was helpful once they found out I had no insurance I was left alone in a dark and cold room by myself and later they came in told me well everything looks good you can leave now and I heard what are the other men say good just in time for our lunch so here I am is 60 years old woman with a 180 heart beat a Ridley ya out of control and name did not do a thing to help me they would not do a thing to help me the to more time to set up the EKG buttons on my chest longer than it took them the time to run the test Im very upset and I was told well if you have a 180 heart beat again or you have a heart attack do we can help you but right now we can do nothing

I was a patient here. Very good people. Everything is a learning experience, for me. Thank you, so much.

My nurse Lauren was awesome she was on top of her game. She made sure I was OK and came every time I needed her. But because of other reasons I will never come back here. I have been waiting for a bed now in the ER for hours its pretty bad that you have to wait for hours laying on a hard ass bed in the ER until you get up stairs. The only reason I didnt sign out AMA was because my nurse Lauren did everything she could to make sure I was OK.

They Saved My Life!!! I Had a Heart Attack and went there,I got World class Medical Care and am Alive Thanks to The Doctors and Nurses and Support Staff and Technicians.

I went to Our Lady of the Lake emergency room last week and it was a good experience (as much as a Emergency Room can be). I waited for about ten minutes then a nurse brought me to the back. My hand was stitched up and I was on my way home within a hour and half. Everyone was so nice and caring. I would highly recommend Our Lady of the Lake to anyone that needed an emergency room.

NEEDS A CLASS ACTION LAWSUIT. Refused treatment to my 1 year old granddaughter, sent me home to die. Thank goodness Earl K Long saved my life. And now my daughter is afraid to bring her african American child to the hospital for fear they will dismiss her ailments again. Don’t know where to get proper care for our child. DEVIL WORSHIPPERS