The vaccination clinic needs to work on communication. I drove 30 min to get my first vaccine shot and she says they are not open. Then she says they had “tried to call but my voicemail must not be set up”. There was no email sent. She said she was sorry and that a lot of other people were coming in and being sent away for the same reason. I am a mother of three and a full-time student. My phones voicemail is working fine, I was not notified to reschedule. I think someone needs to ensure this does not happen in the future. It would be appreciated by all.

Took a ten foot fall off a cliff at Devils Lake State Park today. Dr.Hansen, RN Lori, the X-ray tech and RN Eric gave me exceptional care and were very friendly to me. God bless everybody that works at this hospital.

They seem to have their appointments spaced out farther than before COVID as its less crowded and things move along much faster!

So went to the ER last night because I was in excruciating pain with my tooth. Got there and was seen by Dr. Lybeck or however you spell her name. She just looked at my tooth and told me she couldnt help me. Then proceeded to tell me she was going to write a letter to make sure I never get help from this hospital ever again. I mean.. what was I supposed to do at that moment when no dental offices were open and I couldnt sleep, while trying everything I could to relieve my pain. I felt it was emergent enough to go in. My whole face hurt and was swollen. I would LOVE to file a complaint against her because she refused to help me and told me I would never get help from that hospital ever again.

Took excellent and exceptional care of my husband in the emergency room who was suffering from severe back pains. It didn’t take too long to find out what was wrong with him to take the necessary steps to alleviate his pain. Kudos to Dr. Foster, Tabitha, and Kelsey.

Wish that I didnt have to wait almost 3hr to be discharged

The worst care that one people can get. Employees very unrespectful. No communications between staff members so the patience are the ones that get hurt because the nurses cant talk to the tech of what the patient is allergies to tape

I’m writing this review to warn other patients about the lack of care and courtesy from this ER. I would never go back. I will never refer anyone to St Clare. Next time I need urgent care I will go to Madison and suffer in pain the extra time in my car.I’ve heard horror stories of ER and urgent care in Portage. I’ve had a few bad doctors myself. But nothing compares to the lack of treatment and courtesy of the team in that ER on that day. If I could leave zero stars I would.

The only hospital I have ever walked out of.

RIP OFF!!!!! HORRIBLE SERVICE!!! Charged my wife $1,300 and they sent us to UW Madison because they cant treat Burn victims (WTH are you charging me $1,300) then for!?!?!?!!? Spoke with Accounting (Beth) and she was unhelpful as well!!! STAY AWAY!!!!

Was in the ER in February for a tachycardia, no treatment took place, just sent home. Then was referred to the clinic for diabetes... NOT THE TACHYCARDIA I HAD, NOT FOR MY FAST HEART RATE. Today, eight months later I was scheduled for surgery and it was canceled due to MY FAST HEART RATE. The anesthesiologist said I shouldve been treated for MY FAST HEART RATE all summer long. And I should make an appointment with my primary asap, but apparently asap means a month from now.The Specialty Service Office has no idea what they are doing, to many arguments about paperwork with them. And guess what they dont even do it! An office in Madison does!!! And thats only the service here...Last week I get a call from St. Louis, Missouri about making a $400+ pre-payment for a surgey that had yet to take place. Glad I didnt do that, but I will most likely still see a bill for the time wasted this morning.SSM Health is losing a patient and customer.

The staff in the day surgery prep department were outstanding! Kudos to Lu, Jamie, Becca and Courtney for superb service !

Staff was warm and friendly. They made me feel safe and confident

They went above and beyond to help my mothet! Truly Amazing staff. Definitely would come here again. Thanks again for everything!

I was there for emergency care, the staff was excellent . 👍👍👍l highly recommend, the doctor was great as well..Nurse staff as well...again thanks much MIKE BIEGAJ..

I was well taken care of right away and they rushed me into surgery once they verified what was the problem. The nursing staff after surgery was so nice, friendly and compassionate. I had a great experience with this hospital, surgeon and staff. Thank you for taking great care of me.

Urgent care is now located in the ER entrance.Was just there with my 7yo. They were fantastic. Very friendly. In and out in under an hour.

Was told at check in the hospital could help, after arriving in urgent care the nurse and doctor told me they couldnt help and that Madison had the closest facility- which was fine, but Baraboo sent me a $300+ bill for their service of taking my blood pressure and informing me they couldnt help.

Thank you to the ER staff this morning for being so kind, helpful and efficient! They treated me like a Queen and were appreciative of my hockey mom status.

Havent been the patient, just the driver.

The staff here is extremely rude and they take there sweet time with everything been here for 4 hours and still havent heard what is wrong. I highly suggest going to ANY OTHER hospital than this place ..

I was here with my aunt at the specialty clinic. The staff was super friendly to both of us. Everyone that walked past us, spoke to us. The procedure went well. We were offered lunch, which we chose from a menu (pub burgers, onion rings and milk shakes). It was brought right to us and was hot and delicious! Ive never had food that good in a hospital!

DO NOT GO ALONE < TAKE A FRIEND FOR WITNISS.................(SSM Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age disability or sex.)THIS DOES NOT APPLY HERE!!!! I personal feel my rights were violated. its a prejudice enviorment for me when the dr and his student and anothe typing changed everything that day i walked out of the hospital.he was a liar of a dr.please dont mind my typos, i even tryed the director who came across as threatening and very pushy saying its there word against yours, there not LGBTQ FRIENDLY !!!! i feel this must be said as i feel my miss treatment that day has carried a very big weight on my shoulders and trust for ER DRS. the NURSERS are EXTREAMLY KIND and BILLING , NOT so much for THAT SELECT DR , HE WAS IN THE WRONG . I Felt bad he miss lead a student, mind blowing as weeks this played in my head over and over. ,, im personaly in fear to ever go there alone again.

Its disconcerting to see such low reviews, but when your little boy cant breathe at two in the morning you take what you can get. I can say that our experience was as positive as possible. The office staff was friendly and efficient, the nurses were compassionate and knowledgeable, and the doctors on staff demonstrated genuine care and concern. I would certainly trust them again if I needed emergency services.

Visited ER. Average care at best, doctors did not seem to care. Be aware they contract OUT OF NETWORK emergency room doctors your insurance will not cover even if the hospital is IN NETWORK. You will not be notified of this either, total fraud. I will be filing a grievance with the State.

I was present for my sister’s labor and birth of my nephew. It was a traumatizing experience for all involved. After 11 hours of labor, the doctor and resident continually refused to give my sister an epidural, even after she begged and pleaded, because she was “only” dialated 5 cm. They told her to, “Walk and use visualization for the pain.” Which I’m sure would’ve been great advice in the 20’s. When we asked what the criteria was to receive an epidural, the resident said, “Just when things are different.” Which was obviously useless and made us question her knowledge and education. Again, after 11 hours of labor and refusal to give my sister an epidural, my sister ended up being forced to give birth naturally. Women know their bodies better than anyone. It is terrible that in 2019, my sister had to suffer senselessly because of the below average staff. When we advocated for my sister, we were met with hostility and defensiveness from the nurses and resident. I think it’s important for women to know that this hospital does not have any anesthesiologists, only nurse anesthetists, who are not even on site. Also, I would not wish nurse Tiffany’s bedside manner on my worst enemy. Please protect yourself and your baby and go to a real hospital with a real OBGYN.

I am disgusted with how my fiancé has been treated after experiencing abnormally heavy bleeding following miscarriage complications. She was treated with disdain and open rudeness, while suffering from disorientation, fatigue, severe pain and confusion. The staff ultimately decided that drawing more blood from her was the best approach, despite her suffering severe blood loss. They quickly ushered her out soon after, saying her blood was “normal” and handed her a sheet saying to return to the ER if experiencing any of the symptoms that she was experiencing at the time she walked in! We are currently waiting to contact my fiancé’s healthcare provider and gynecologist to find out what’s wrong while she tries to stay awake. If anything happens to her as a result of malpractice I am going to file a lawsuit. Disgusting.

Assumed because my fiance was open and honest about his mental health, that he googled his symptoms. The nurses we had were rude and non helpful. Ultimatey they gave him some med for stomach pains he was having and sent him home, after 2 hours of sitting there with NO contact. Next time Ill take my chances with driving to Madison.

Nothing but confusion on their part. I decided to go elsewhere for my treatment.

We came in, already fairly exhausted, at 10:30 PM last night with what we believed to be a broken ankle. We were greeted immediately by attending staff and brought into a room where care began right away. Doctor Emma was AMAZING!!! And so were each of the supporting staff. I was diagnosed with a triple break in my ankle. A Trimalleolar break.We were so grateful for this hospital. 2.5 hours earlier, we attempted to receive care at Mile Bluff Medical Center in Mauston where we were NEVER treated. Never offered a way to even ELEVATE the leg I was cradling due to the pain.... we ended up walking out.SSM Health St. Clare was absolutely STELLAR!

Sure glad I went to a place that probably cost me about two grand minimum and was given an 800 mg ibuprofen crutches that they didn’t show me how to use and set outside the lobby door To wait for my ride pick me up in a wheelchair wish you would let me show you a photo of my foot I am at home in tears with pain They gave me a script for pain meds that I can’t fill at the pharmacy for four more hours I treat my dog better Last time I went to the clinic cost me $600 they lost my test wouldn’t give me antibiotics 11 days later I had to call And beg for anabiotic’s I’d have to be dying before I go back

My wife had a small, non medical issue come up. We live in a different state, so we called our insurance, the hospital was in network, AWESOME! 2 months later we get billed $1,000 (+) from the hospital. The hospital said they are covered BUT their doctors are not in network and are contracted (?!) but they are billing us through him....what?!Ridiculous! Now we have to file appeal paperwork through the hospital for the dr.Go somewhere else even if they tell you it’s in network. Save the tome and headache.

I visited the emergency room and upon arriving, we were greeted kindly by the receptionist who take info in order for you to be seen. She kindly asked if we needed a wheelchair (we didnt), which led me to believe they ask all patients. I thought it was very thoughtful. The waiting are is spacious and clean. They provide vending machines for those who are waiting. There is also an area for children with books. You can also get crayons at the desk. They also have a tv and wifi.

Not enough stars available for the great care provided by Dr Brusso and his staff last night in the ER. In town for vacation with my family and was nervous about going to a hospital Ive never been to. The staffs kindness and passion for what they do was on full display. Their thoroughness and decisions literally saved my life. Thank you!

I arrived on Saturday and my stay there was very nice. All the staff were very respectful and kind. I would reccomend this hospital to others visiting this area.

I’m a 15yr old girl who was a patient at this dreadful hospital for OD on Benadryl (worst mistake). I have suffered from depression and anxiety for years. I lost my father at age 11, witnessed abuse, had a manipulative family, and coped with heartbreak so I tried my hardest for the longest time to keep all the anger inside without putting it on anybody. When I OD I blackout once I got to the hospital. I hallucinated so bad they put me in the ER, I had no idea where I was, who the people were, and what I was doing there. I have blur memory as well of being in there. While I was hallucinating all the anger I have held in for years poured out of me and I had no control of keeping it in. A nurse who worked there after telling my mother to go home got in my face and told me to “drop my act.” Only thing I remember was being sat on and told they weren’t gonna get off me till I stopped freaking out, but being a 90 pound-year-old girl who is suffocating I could not stop freaking out. Not only that but I was also not in the right mindset from the drugs that I took before. I hallucinated for about 24 hours. I was told I got sat on to be strained by the nurse who got in my face for attacking her which I have no memory of. I had bruises up my spine and ribs for weeks from the nurses actions. I may have made some poor decisions in the hospital from the drugs but I had no control of myself or what was going on around me. After being sober I have read a victim statement from that nurse that was just horrid, Not just offending me but probably other people as well where she stated “I should probably just let people die but I’m not like that.” A nurse should not be working in the ER if she/he cannot handle ppl who are not stabled enough to control themselves. I hope this does not happen to you or your children in any circumstances. After that terrible service I will no longer proceed to go there and I am very disappointed of how I treated and handled there.

Which I could do no stars! Took my none month old son in and they barely examined him! They didnt care about the problems I saw with him. They acted like it was a hassle we were there. I do not recommend this hospital to anybody with an infant!

Dr.lepeka is the worst!! My father and I went and seen her. The other day she was his cancer doctor and she has dropped the ball big time. I have spoken to Dr. Carters nures the one who actually did his brain surgery. Was SHOCKED that she hasnt said a word to Carter when theres a million other things they could do for him. But no she straight up told me to put my dad on hospice andh let him die. Mind you hes still walking hes still eating. His brain just isnt healing fast. But she was horriable shes been horriable sicen we started this journey. She also works with St Marys the ONLY reason we are going back to st Marys is beacuse of doctor Carter.

Took my daughter there for kidney stone pain, she was given lower than normal dosages per the nurse for pain and nausea, did a cat scan showed stones, but was told to go home and call regular doctor, walking back to our vehicle we found a pill in a Walgreens package in parking lot, I noticed that the gurney she was on had IV fluids and spots of blood.Not once did they act like anything was wrong with her! Did not check into anything else on her. Since when is a patient the one who tells the medical staff whats wrong. I understand they can tell them symptoms but this place is a joke and a half

Free valet parking plus they have people inside that walk with you too get you to your destination. Seam to be fast and extreamly friendly service. So far can eaisly say best hospital Ive ever been to!!

We had the most positive experience whole receiving care at the ER. Absolutely every person we encountered was polite, kind, compassionate and commited to providing the best possible care for our son.Dr. Quinn and nurse Leanne were exemplary.

I was on vacation from Mpls. I had a terrible pain in my rear cheek. I mean excruciating pain. I was in a room and seeing a doctor in no more than 10 minutes! Within 20 minutes of seeing the doctors, I was having blood drawn and pain meds given. My pain was controlled very quickly. My tests came back and it was discovered that I had cellulitis- a nasty bacterial infection of the tissue caused my strep or staph. I had to be admitted; not cool on vacation! The staff were considerate and empathetic!! They had me out the door in under 24hrs! This was the BEST hospital experience that I have ever had! Congrats to all the staff that went above and beyond for me! I am grateful!

My Son was Taken into Saint Clare with a head wound. My son is a tough kid and was not crying at all when he was brought in there. Against my better judgment I allowed my wife to take him there. The doctor that was on call they’re convinced my wife to put staples in my child’s head versus sutures because according to her at Saint Clare they don’t do sutures in a child’s head because of the hair. Anyone that knows anything about Staples they have a high rate of infection more then sutures do and the pain is a tremendous amount more than sutures. My son was only given a topical numbing agent That barely numed his wound. As they took a staple gun and Stapled my six-year-olds Head as he screamed because the pain this was so intense for him he almost passed out from pain in the car on the way home. As healthcare providers they should know how to treat children and how to treat adults there should be a line that is drawn between the two and I don’t think they can see the line between the two at This Hospital. I called to complain and was hung up on as well as passed around on the phone to speak to several different people untill I was finally told that someone will have to call me back the gal I spoke to I told her I didn’t want to speak to anyone that evening that was on the floor At that moment I wanted to call back in the morning and that I told them you can bet that I will be calling the girls reply was sarcastically I hope you do and she hung up on me and all I heard was a dial tone now I Was not belligerent with her I never called anyone out of their name and I treat everyone with respect other than maybe getting a little short with someone I never was disrespectful spa was not belligerent with her I’ve never called anyone out of their name and I treat everyone with respect but if this is how they treat a parent that is concerned about their child and the care that was given to him or her, I think there needs to be some training. I will be following up with a call to the hospital administrator in the morning however I am doubting very much that I’m going to get anywhere with this I guess I’m writing this to let anybody else know not to take your child to St. Clair if at all possible. This is a tourism community and alot of traffic especially in the summer they get from tourists please if you read this take your child to Portage Divine Savior or take your child to Reidsburg but please don’t put them through what mine went through at Saint Clare Hospital. Hospitails like this they call a broken bone and cut Hospitail but I don’t even know if you could take anyone there for cuts anymore...... .

Helpful volunteers.Friendly staff.

Excellent care from all staff.

Went to urgent care and they didnt do much. Billed me for ER and wont send me a detailed bill after I have requested several times.

Be warned! The physicians do not take Anthem (Blue cross/Blue shield), but the hospital staff will tell you they do. I asked at the reception desk and at registration. The FACILITY takes it, but you will recieve a separate bill for the provider care. We were on vacation. We spent 5 minutes with a Nurse Practicioner for pink eye and have a $362 bill. Had they not mislead us, we would have driven somewhere else. It may noy be illegal, but it is certainly unethical and bad customer service to deceive patients in this manner.

If I could give a less than 1 star review I would. My daughter was brought to the ER on a Saturday night. The staff was so rude and very judgmental. My daughter thought someone had slipped something into her drink. They just assumed she was intoxicated. Refused to do any testing, gave her fluids and anti nausea. The did not listen to her explanation of the way she felt or how much shed had to drink. I asked for another blanket for her and the nurse practically snarled at me. Another nurse gave us her discharge papers, before the doctor even signed off. He seemed genuinely surprised that we were leaving already. I am not an overly protective mother. My daughter is not a hypochondriac. I know when shes ill and when shes not. This was not normal behavior for her. I thank God that we are from the Madison area and will not have to experience such horrible treatment again.

Not very good at inserting a catheter. They didnt seem to know what they were doing and caused my husband a lot of pain and discomfort.

Treated horribly by ER/Urgent Care MD. Nurses were nice.

This place was by far the worse hospital me and my fiancé have ever been to. The staff were very rude and condescending. Literally signed myself out and went elsewhere.

On vacation my mother cracked her tooth she was screaming in pain the doctors are amazing I was worried the pics make it look bad but it was a great help

Never would expect a religious hospital to offer such care, one of there er staff should never be working in any health care facility. Its a total shame on the health care system. Surely will be contacting the state to file a complaint.

Very pleasant experience, friendly staff.

Was treated with care and concern for my injury and well being. Thank you.

Exceptional small hospital.

Good nice