As a small business you might need to get photos of deposited checks. This will cost $3 per check plus $35 per hour. I have called 4 other banks in the area and all of the banks offer the ability to see deposited checks, for free as they are on your account - mobile and computer.
I reached out over 5 months ago about refinancing a business loan and car loan and did not get a response back. Maybe you should see who isnt doing their job because you lost out on a tremendous opportunity
My bank and they go out if their way to help you, unlike many other banks today.