user
Walmart Vision & Glasses
12300 Lake June Rd, Balch Springs, TX 75180, United States
Appearance

Comments
Br
Review №1

They were helpful when I was ordering the glasses but when I went to pick them up they were understaffed with 2 employees to help order and pick-up. I was asked to wait on two other customers from start to finish while they ordered glasses & I only needed 5 minutes to pick-up & pay for glasses. When I said it wasnt ok because Im only picking up they were rude and hateful to me and tried to make me feel bad that I wanted to get my turn before someone that was there before me. They said they didnt serve other customers when it was my turn. Since they are a busy location there were many interruptions during my order.I feel they should have a more efficient way of handling order pick up when understaffed than making people feel bad because they dont want to wait on multiple people to order glasses first just to pick up. I didnt end up waiting as long as first expected but Im very unhappy with the attitude there and how I was treated. I dont know many people with time to waste on something that shouldve been easy & quick.

Je
Review №2

Great place with wonderful ladies who know what theyre doing. I felt taken care of. Thank you to Violet and Suzy for assisting me. 😊

D’
Review №3

DONT come to this location 🤦🏻‍♀️ Worst customer service ever. The lady today was Rude And LAZY

du
Review №4

I was treated well and gave me options to choose from. I get a year warranty on frame and that’s pretty good☺️

Ro
Review №5

She gave me the wrg eye glass prescription and I ended up ordering 2 glasses with the wrg precription on them!

DA
Review №6

Take forever! And move slow.

Fr
Review №7

I dont have insurance, so I decided to visit here to save a few dollars. The price is good and as a walk-in I was seen fairly quickly. The only bad thing I can say is that I was not told that I have astigmatism. I had to find out when I got my contacts. I really wish this could have been explained a little more. I really hope the doctor did not assume that I knew. I didnt. If I cant go to an eye doctor and be told things that affect my vision and have some basic information shared with me, then I wont be back to this place. I appreciate the price, but it would have only taken a few minutes to let me know.

wo
Review №8

TRUE STORY!✋! ...So this morning my last pair of contacts ripped(AND a holiday weekend)..I called and went to maybe 10 places, including the Wal-Mart off 80; who were no help nor cared to help, ...so i went to the Lake June one and OMG THEY JUST SAVED MY LIFE!! They simply popped my lens into new frames. They were so nice about it all I really wanted to give them biiiiggg bear hugs! Thank you ladies sooooooo much!!💋💖💖💖

Cy
Review №9

The Walmart associates lost my lense order, went for an adjustment and the associate melted the coating on the lense by using heat, they did not want to replace my lenses, but finally agreed. Then those lenses came in and the Manager shaved one lense too much and had to reorder the lense, AGAIN. And, lastly, my prescription changed, ordered second to the best lense (scratch resistant), now my lenses are full of scratches, and the manager said theyre scratch resistant not scratch proof. I have been cleaning my classes the way I always have but its me that scratched them up. Ugh! I will not be doing business with Walmart Vision Center, again. Terrible service.

Is
Review №10

Horrible customer service, front desk lady was very rude she obviously hates her job! Do not recommend at all.

Me
Review №11

Big and clean Walmart truly a Supercenter

Ro
Review №12

Really bad experience .inexperienced employees will not recommend this place

Ru
Review №13

On my experience buying the expensive brand glasses frames from walmart vision center their warranty it is only for 1 time replacement, not like the cheaper brand glasses that can be replaced the times you need within your warranty period, I switched to Target vision center and no matter what brand you get they offer unlimited replacements on all your warranty period (they charge an small fee each time but is better than run out of warranty if you break them and pay the whole price)

Za
Review №14

Horrible customer service very very rude !!

Information
3 Photos
14 Comments
2.6 Rating
  • Address:12300 Lake June Rd, Balch Springs, TX 75180, United States
  • Site:https://www.walmart.com/store/1118-balch-springs-tx
  • Phone:+1 972-557-0094
Categories
  • Contact lenses supplier
  • Optician
  • Eye care center
  • Sunglasses store
Working hours
  • Monday:9am–7pm
  • Tuesday:6am–7pm
  • Wednesday:9am–7pm
  • Thursday:9am–7pm
  • Friday:9am–7pm
  • Saturday:9am–7pm
  • Sunday:Closed
Service options
  • In-store shopping:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Amenities
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
  • Quick visit:Yes
Similar organizations