The assistant that was there at the window he was very nice, very helpful he called me when my papers got done have no problems

The staff is highly professional, courteous, and friendly. They make you feel as if they will address any issue one may have.

As indicated by the star rating of 1, the only positive experience I have had with KCERA and deserving of a star has been with the lady at the front desk, who is very upbeat, positive, friendly and helpful. Unfortunately, she is not responsible for the disbursement of retirement funds from KCERA.As for those at KCERA who ARE responsible to their members for managing hundreds of thousands in retirement funds, lets just say that the level of service for a company responsible in this capacity for YOUR money is grossly appalling. The left hand of the organization doesnt know what the right hand is doing and given a process that requires both to work together, this is and should be a major concern for KCERA members. Apparently, if even one individual is out of the office, KCERA cannot function in the capacity owed to its members.Warning: If you are going to request a disbursement of YOUR money, you should EXPECT unreasonable delays, untimely responses, and the generally unpleasing lack of service in receiving your hard earned retirement funds.

Was greeted by the receptionists very knowledgeable and helped right their no need to go any further. All questions and concerns where answered.

Great drinks. You must try the Cucumber Tonic. A wonderful, tasty and refreshing drink. Appetizers are good.

Friendly helpful answer all questions !!

The staff are so friendly and helpful. Im always comfortable and i leave with a smile.

Dont answer their phones

Great customer service

Hard place to find. Should have stayed down town. County waisted money

Kern county association