I went in to get help! I believe they refused me for not attempting to hurt myself. I do need help with my issues. So it will not lead to to a different level. They didnt even outpatient me.

Very helpful in time of crisis. make sure to make an appointment and be early. dont use right beforehand either. be honest about time of last use esp if you used opiates. they will give you MAT (subutex) according to your timeframe and if you dose prior to 36 hours you will go into precipitated withdrawal. you get out of this treatment what you put in to it. always be honest, dont worry they will take care of you.

Cecelia, R.N., IS THE MOST WONDERFUL NURSE. She went above and beyond at every opportunity to make my experience here comfortable and pain free. Thank you Cecelia, Myrna, Myrnas husband (Im sorry i cant remember your name but youre not half dead yet brother! You got plenty of wonderful years left on this planet), Sequoia, Brenda, and all the other wonderful people that made my visit to Copper Springs amazing and comfortable. I appreciate you all more than you will ever know. Dont ever stop believing in yourselves and if you ever do, then just know that I will continue to believe in you all.Youre all wonderful people, and I will never forget you all. Thank you so much.

I would tell anyone who wants there life back to go tocopper springs the doctors the staff are all awesomeI went there to detox off of fentenal pills 💊I have been clean for 2 weeks and I owe it all tothe doctor and nurses and staff at copper springsI felt it was real easy because the kept me comfortable when I was in detox for 7 daythey truly care and want there patients to be cleanand sober not only did they save methey also saved my marriage 5 star 🌟 thank youto all of the staff at copper springs you gave me mylife back

Great facility and outstanding staff. Helped me immensely. Psychiatrist listened to me instead of writing me off with any preconceived notions. Would recommend for anybody that needs to get their mental faculties in order; have been to more than a few other places that really don’t compare to the care received here. Thanks!

I cant say enough good things about the doctors, staff, and facility. The place has a resort feel and the food was amazing. I was in for detox 4 years ago and I am blessed to say that I have been sober since I walked out those doors. I am getting teary eyed writing this review because of this place and the staff gave me hope again for my future. I was treated with respect and compassion during a VERY difficult time in my life. Hands down if you are thinking about checking in just do it you will not regret it!! Thank you to all the wonderful staff I wish I remembered all your names you truly changed my life and I am forever grateful. If you are ever wondering if you are making a difference just know that you did make a difference in my life, this place saved my life. Thank you thank you Copper Springs A++++

I am posting this as someone who went in during a mental health crisis. I arrived as a walk-in at 9 pm. The front desk lady was very friendly and professional. The problem began when I was taken back to wait for my assessment. We were locked in a big room with a bunch of plastic chairs and a TV. The TV, which we could not change, was playing Law and Order: SVU. Perfect for patients with PTSD, right? We had to put chairs together to try and sleep. It was really cold; people were shivering, but the staff said we couldnt have blankets. We were locked in that room until about 8am. At breakfast, they brought us bowls of Cheerios and cartons of milk, because the hospital does not give hot meals to patients until after their assessments. It was absolutely horrible.The staff did check on us and take us to the bathroom. They were the only bright spot in this horrible night. Honestly, I would not recommend this place in times of crisis, especially at night!

The kitchen staff is amazing the food is amazing especially the salad lady always very nice and you can even Back for 2nds

Nicole went far and beyond her workload to help solve my concerns..Great company

The front desk staff is friendly. The lobby was a mess. But it was nice that they do let you eat inside while waiting in the lobby.The patient needs to fill out a stack of paper firsthand. The questions on the administration paperwork are so repetitive. I dont think my son could have done this by himself. Definitely if you have a loved one dealing with anxiety or depression please come with them and walk them through the process.I feel like the front desk can explain a little better how the process goes but instead, she freaked out my son by explaining to him that once he walks through the double-sided door there was no turning back. Im mean hes of age but who wants to feel restrained right? Be prepared to wait for a while. We waited over an hour the nurse comes out and checks vitals and goes over your paperwork.So it would be helpful if they had a way to test the patients for COVID-19 if they indicate any symptoms or have been in contact with someone with COVID-19. Well since my son checked off that he had COVID-19 like symptoms. He couldnt get admitted without showing proof of a negative test result first. By this time they explained to us, it was too late and the only place to have this done was at the Emergency room.What a nightmare!! they should be able to accommodate the patients here to avoid these types of issues. This really can discourage a patient from finally wanting to get help. Please coach your front staff to be more proactive and go through the patient paper to relay any escalated issues to avoid having to wait for nothing.

Say there for an hour and 15 minutes and they never even took me back to get vitals. The lobby didn’t have a receptionist for most of the time and when she was there she kept saying she didn’t know why they gave out appointment times?!? I had a 6pm appointment. I filled out paperwork and put it on the counter and it sat for a half hour until they even looked at it. Finally walked out after being there and hour and a half. Ridiculous!

Please do not bring your loved ones to this place for mental health. This is a detox facility for acute care. I came here in a moment of weakness seeking help and I was told this would help. My assessment was at 7 in Gilbert where I was told they had no beds. I was shipped to Avondale where I waited 4.5 hours for a bed. During that time, a troubled young man was literally punching walls, yelling, screaming, begging to be let out right outside where I sat. No protection for me. He was clearly unstable and nobody was helping.After being admitted, I learned what this place is really for. You sit in chairs all day, or can just sleep. How does that help?Some of the staff are truly kind. Taylor and Crystal seemed to really care for me and listened to me. But the Drs dont spend more than 30 seconds with you and then move on. Its a facility that wants money from insurances and the state. My group therapy was sitting in a room watching Inside Out. This is not help. This is not what someone with anxiety and depression need. The only reason I was able to leave was by signing an AMA and then fighting for my rights leave. And my family had to fight for me to leave too. I dont want anyone to have this experience. Our mental health system is broken. And we need to do better. This cant be how people are helped.

Doctors does the bare minimum & is very lazy. The doctor acts as if he doesn’t like his job or the staff . He doesn’t listen to staff nor patients when it comes to problems & he is barely around. Horrible food , uneducated staff , bad attitudes, always bad misinformation about the facility , the have the men & women together, you can’t have visitors, & the whole video about this place is a lie . This would probably be a great place to get help when they replace the staff members that just go with the motions basically the ones who don’t care & its a lot . You can tell they haven’t had a evaluation in along time . Really hope they get it together but I doubt it .

Took a friend to the Gilbert facility.Told us to be there at 6:00 Am.Then we were told my friends name wasnt on list.My friend was clearly sick from withdrawal.They went back for evaluation.And was told she wasnt sick enough.She was also told she wasnt suicidal.They would not admit her.I was under the impression that health care facilitys took care of people who are sick.not this place

I went here voluntarily for suicidal ideations and depression a while back.They kicked me out and had me petioned even though I sought out and wanted the help? If you care about you or your loved one getting better DO NOT go here.

A trusted resource. Although I haven’t received services here, I refer individuals needing mental and behavioral health treatment and stabilization often.

I was at Copper Springs for a prescription dependency, but met so many others with addictions that were life-altering; and what I learned there how I was treated there, and how I started my recovery there from this dependency, were life altering. I thank the doctors and staff, and all the other people I met there with changing my life.So difficult with detoxing from this prescription the doctors have been giving me for 10 years + but they helped me do it with Grace. DONT EVER GET STARTED ON BENZODIAZAPENS!! Iwould recommend this place to anybody if they truly want the help they offer. They are so busy, so make an appointment!

I loved my stay. Good nurses and doctors, took care of me and made me feel welcomed!

Copper Springs...should of called the place incompetent Springs, no lie! This place looks like a good place but looks of course are deceiving. This facility is in serious need of competent management. Having formally worked in the medical field, Im appalled at the lack of organization. Staff and doctors do not function as a whole unit. I urge anyone with substance abuse problems or mental problems to avoid this facility!

Therapists are abrasive and impersonal, focused more on control, rather than concern for patient health and welfare. I would never recommend anyone use their outpatient services.

I do not recommend this facility. I showed up and no one was attending the front desk till after 20 minutes. My appointment was at 11am. After 2 hours no one came to talk to me . I can hear yhe employees la la gagging in the back office . Very unprofessional.

Scheduled an appointment so I could take my brother in to get the help he so desperately needs with his narcotic addiction. After waiting for 2 hours he was taken back for a 15min assessment. After which he was told he did not qualify for there rehab program. Im confused because I thought one of the main reasons for your facility was drug and alcohol treatment. Well apparently you have to be a certain type of addict to receive help from this place.

I had worked for Copper Springs for 2 years and my supervisor Carolyn Smith taught me to treat my co workers and patients with love and respect and in doing so ive met amazing people that have come through Copper Springs as a part of their personal journey to a greater place and i am glad and feel honored to have been a part of it and hope to again in the future!

CS is the most helpful behavioral hospital I have ever been. The entire facility with their staff is excellent. They give you the support and the help you need to get yourself back up.This is a great hospital to go to when you are at your lowest. I highly reccommend CS!Thsnk you for all you did for me CS!

Just a bad. Experience of my life ever.. Not good for my mental health. And not a safe place very very un pefessional Staff. To say the least.... The building is nice but a terrible program for mental illness... Its just not fare... Staff the nurses and the entire staff on the Psychiatric floor need to be fired!!!!!!! Just close the place down. A waste of taxes payers moneys and our insurances and out of pocket money.... 😭😭

I am here for detox and been here since Tuesday so almost a week now. Been doing best I can since I came here. Been going to groups and all. Appreciate most staffs, definitely doctor and nurses, and patients. But today was my favorite staying here!!!! I loved therapy groups today. Feel so bad that I don’t know her name or I didn’t even bother to ask after amazing therapy she provided for us! Shy, timid, and very soft spoken therapist today gave the most, the greatest two group sessions I’ve ever had. Wonderful person by nature and she really care and understands patients!!! She’s different, definitely unique, and it’s no doubt she’s autistic but she shine through!!! OMG I loved her and her therapeutic skills!!! I love this hospital even more now and I can wait to sit in her group again!!!!!!Thank you!!!!!!!I am on Meadows!!!

Please do not come here if you or a loved one are struggling with alcohol dependency. It took over a week just to finally get them to answer the phone. Once we got there the wait to even get back to take the assessment to be admitted took 2 hours even with an appointment. When we called and asking for information, they said the program was 30 days long, however, after they were admitted we were told it was only 10 days and it would be $350 out of pocket. Then they were released less than a week after being admitted,(4 days) saying the long stays were for those dependent on drugs only. While there, they were not being helped to attend meetings or counseling, and we had to drop off a walking device just for them to get around. The staff offered very little to no help and seemed confused about what was going on half the time. When dropping things off to them, it took the staff two days just to bring it to their room and even let them know it had been dropped off. Please save yourself the time and money and choose somewhere else.

This place was like a stepping stone to start my recovery of dealing with severe depression and social anxiety. Group therapies were probably my favorite thing here and each class was so different and had a lot to teach us. I met wonderful people during my stay and it realy helped me get out of my comfort zone and identify my triggers and new, HEALTHIER coping skills to deal with my depression and anxiety. The staff was so nice and always helping with whatever was in their power. The food was good and the place was super clean!

Copper Springs was probably actually not probably it was the absolute in the solution for my recovery. The entire staff has one goal and that goal is to make sure that you have everything thats necessary for the highest possibility success rate however you want to put it, to where you are set up for your success. All you have to do is want to stay sober and they give you all the tools necessary. The only reason Im writing this its because they gave me the opportunity to live a full life with the tools that I learned inside there with a therapist doctor so blaris dr. Armani all the nurses on the behavioral health personnel have one goal and that goal is to get you on your feet so you two can succeed. Im so grateful and blessed that I had this opportunity Ive been there many times and this time its sunken to my core as a person Im so grateful for the opportunity that lies ahead of me and I owe it all to Copper Springs.

This place helped me so much. Doctors and nurses are nice and PCAs really care for patients.I only had two groups with Ashlyn but it was like life changing experience for me!! Such an inspirational young woman. Runs fantastic groups beyond her physical and mental abilities.

Very nice place for addiction treatment, not the best for mental health problems but they are very nice and beyond having a bad roommate ( growled at me, closest he came to speaking - of course not their fault) food is great, staff is considerate overall not bad

The staff are nice theyre there to help you if youre willing to get help foods good clean environment overall I rated alarm for 5

Very clean and respectful. Staff very helpful. Food Excellent! Fun and Safe environment. Great place to be when you are going through tough times mentally and emotionally and need to detox in a non judgmentle place. Dr.s, Nurses, Therapist, and Staff very friendly and helpful. Feels like a family

I love copper springs its the best place to go for behavioral health issues. Thank you guys so much for all your help Im doing so much better now

Are you allowed to have your phones in there ?

Went for an eval. Feeling awful, I am still feeling awful. Alas...They told me I didn’t qualify for inpatient and didn’t have a schedule for outpatient that would allow me to work my job which is kind of also important...but they gave me a list of doctors to follow up with...EYE DOCTORS. Celestine obviously doesn’t have a clue about what he is doing.. This place is a joke.Oh and they don’t even offer masks to those not wearing them..the waiting room is packed like a can of sardines and I was thinking I guess if I want to catch COVID this is the place to do it!!!Awesome that this is the mental healthcare that is provided...we need reform so bad!

Took a friend and they sat there for 24 hrs waiting to get admitted for them to tell them no, only people getting admitted were the ones saying they are suicidal. At least tell them up front your over booked, but they wont do that they need the money they make off evey assesment even when they have no plans on taking you in. So they sit there detoxing suffering while your profiting, your as bad as there drug dealers.

Didnt even get in. Sister and I showed up for some after-trauma therapy work. We spent 30 minutes of paperwork and two hours after our appointment, we were still waiting. I dont even know what the point of the appointment was.Considering that its a pandemic, the steady influx of people coming in and waiting was concerning. Seats kept filling (not everyone wore a mask correctly, and its not like staff enforced them to properly do so). No one was let in. They didnt enforce mask wearing, didnt give us any updates, nothing. They wont respect your time; dont bother.

I never wrote reviews on anywhere in my life but this place helped me so much!!! and I want to thank you all!Amazing staffs and provide great care for all patients. All my nurses were great and doctor was very caring and informative.All PCAs were wonderful.Loved therapy group. Therapists were all nice, knowledgeable, professional, educated, and resourceful esp. therapist Ashlyn. You are a true hero for helping those in need. Copper Springs Rocks!

I honestly have no complaints, I was treated very well by pretty much everyone here! Of course, it took a bit to get in, but due to the mental distress that I was in, I got in with reasonable pace.The staff is SUPER helpful and I absolutely LOVED the therapists here. I ALWAYS had someone to talk to and they were all so very gentle with me, when I was there, I was pretty much a ticking bomb of sadness. I had no problem with the amount of smoke breaks I had, because it meant that I could be outside alot more than other places. The food was actually really great, many choices to pick from!If I get back to the point that I was when I came here, I would definitely come here again.I honestly miss everyone here, it makes me sad sometimesLove, Mavey💜 I was in the Meadows Unit :3

I just called Cooper Springs and spoke to a person named Monica. She was so kind, understanding and caring. She explained many different aspects of addiction to me . She gave me the encouragement I needed .Addiction is so difficult for people to understand or be sympathetic about. But she was. Thank God for people like her. Thank you Monica

Talked to Alexis on the phone earlier at the Gilbert location and was told that I would have to wait for my COVID test to come back before they could get me in. I am at crossroads for women’s facility right now and they treat you awful. Just trying to do whatever to get into CS. So is it just detox or inpatient?

I cannot say enough about Copper Springs! This place and employees that work there have helped me tremendously. I first came in and was inpatient where I received 24/7 care and completed treatment work. In inpatient, they are dedicated to keeping the environment clean for your overall health and well-being. Once I left inpatient, I took advantage of their outpatient program which has truly benefited me in so many ways. I am able to take advantage of their group therapy and one-on-one counseling. All of the employees-both inpatient and outpatient- have your best interest at heart. I’ve never seen such an amazing group of people willing to help others who are in need. It’s so easy to see that they truly love what they do and are dedicated to help and watch you improve in order to be your best self. I would HIGHLY recommend this hospital to anyone who is in crisis and in need of help. Please give them a call! Don’t hesitate!

Staff are very supportive

The outpatient program here at Copper Springs is truly life changing. Each and every person you encounter here leaves you with a smile on your face; you know that everyone really cares. The staff here are always so welcoming, and make sure to always have your best interest. Lauren, the front desk receptionist, is always so much fun and has the best attitude. She’s so kind and always makes sure all questions and concerns are answered. The therapists at Copper Springs all meet you exactly where you’re at and strive to get you where you want and need to be. Copper Springs embraces all walks of life with open arms. Highly Recommend to anyone!

Tried getting help at another facility and they gave my info to this place without asking (HIPPA violation?). They called me at 6:30 in the morning when I didn’t even go to them for help. What is wrong with this place that they’re so desperate for patients that they’ll cold call while people are sleeping? FYI shared rooms with strangers, even during Covid.

Terrible center i was told by people that were getting screened to say im suicidal to get in because than theyd have to keep u. I didnt believe it and sure enuff 4 hours of waiting and me telling them i wasnt suicidal these people dismissed me

I was just there this morning after being told by that company to wait for 24 hours to show up at 5 in the morning and be denied entry at 8 o clock,I watched people show up to that company and be turned away all morning... And nobody there tried to help anybody they didnt even know who was sitting in the lobby until I asked ..this company told me to alcohol manage until I got there.. its recorded...and if you go into that place and you actually take a look on the wall they have a picture off a thing saying that were in this together 😂//////// hello response from the owner I I do apologize but if you reread what I wrote I completely took care of everything in your companys eyes by the way.. I called and I left a voicemail

Hi i am zach. i was a patient there. just a note to say thanks to all your staffs-all cedars nurses and especially ashlyn for the excellent care and support.i never believed in therapy. i just truly never felt like i needed it.i was very rude to her but she didn’t seemed to bothered by it. so I decided to give it a shot i mean i was willing to try anything anyway and man, i’m glad i did.i only attended 2 groups but it was truly an amazing experience and it shifted my whole perspectives. i learned so much. it has already changed my life. hey, i’m in therapy.I’m rebuilding relationships...with my family and trust.Both my parents are grateful for her help. family session was a great help! both my parents are still talking about her.i think hospitals should hire more staff like her and of course all nurses on cedars.she is attentive to the need of patientsi hope she realize how much her presence impacts so many people around her. thank you so much!

After years of depression evolving into anxiety and uncontrollable panic attacks I sought professional help.I was so fortunate to find what I needed at Copper Springs.I learned that my life did not and does not have to be so stressful.I found that being in a group and talking was difficult in the first few days due to my personal shyness but after realizing how quickly I started feeling better I was amazed.The staff took my problems seriously and along with medication management and a wonderful,experienced and caring therapist my time there was comforting and nothing but positive and so helpful.My life has been turned around and I`m so grateful to everyone at the facility.The tools I was given to manage everyday life is working well for me.The place is awesome.From reception to graduation if you need help, make an appointment, you`ll be in the right place.

Absolutely garbage I went there and all kinds of people started showing up annoying me on purpose as well as the staff and I started getting sicker very antagonizing people especially the desk lady.

I found this place to be very good for help when in a situation, especially a crisis. The staff was very proficient, caring, and treated you respectfully. I had no problem with communicating with the staff and the doctors. Being a new facility it takes time to iron out the kinks and those were being handled efficiently. I think some of the reviews that were not a 5-star were based on it being a new facility, as well as the fact, you get out of it what you put into it and some patients dont take the reason they are there serious (my point of view and opinion only). The food was the bomb, the sleeping rooms were well equipped and clean, same for the common areas. The doctors were friendly, knowledgeable, listened to my concerns and answered my questions. Kudos to the staff on Sunrise, they were awesome!! So was the staff on recreation, extracurricular, counseling, etc. My 5-day stay was 3/3/17-3/7/17. I have over 15 years dealing with facilities such as this when taking care of a very close family member, so my review isnt because I am not familiar with other facilities, exact opposite. I highly recommend Copper Springs Hospital and would definitely refer them. Keep up the good work!!

PLEASE DO NOT GO HERE IF YOU NEEDTREATMENT FOR MENTAL HEALTH!!! When you realize that this is a drug rehab they will not allow you leave. Please try to find a different facility that can actually help you instead of making the situation worse. This place needs negative stars.

I can’t say anything about the treatment you will receive here. BUT, my husband worked for this company for a few months. I was in labor when a lady from here called him and DEMANDED he come in and sign paperwork or he’d be fired. While I was in labor alone during a pandemic. She said “she’s only dilated to an 8 she’ll be fine” If I wasn’t in so much pain I would’ve grabbed the phone and told her off. The staff seem careless and absolutely b1tchy! Whoever you are lady, I hope you recover from whatever is hurting your poor wretched soul. Stupid azs b1tch.

This place is amazing. If you need help or are seeking help for a loved one I would highly recommend Copper Springs. Not only is it a very nice facility with good food and high quality of care but the staff here really do care. It’s always nice to see someone doing a job that they are passionate about and really do love. When you put that in context with what these people are dealing with on a regular basis and still see it in the majority of the employees at Copper Springs. It truly is amazing to witness. God bless them all. I am truly grateful for all that they do.Behavioral Health and DetoxStructureMedicalHealthy Meals W/snacks, coffee and drink fountain on the unitCurrently the only facility in the nation allowing its patients to have their cell phoneIndividual/Family and group counselingArt, Pet, Group, Social and Recreational TherapyYogaGymPsychological Evaluation and StabilizationMedicationSocial Services and PlacementAftercareFollow UpIOP

If youre actually wanting to get your life in order and be the best version of yourself, this place is where you want to go. I had an amazing experience with the staff and the overall facility. They have strict rules you must follow, so if you have a bad attitude or dont really care, youre going to have an awful time. But if you really want to get better, I am going to recommend it to EVERYONE I know...

Copper Springs has been an incredible life altering place of healing for me. I had a hard time at firstjust believing that therapy could actually help me. But I have taken advantage of the outpatient programs and every therapist I have encountered (Sam and Barb) were so caring and truly wanted the best for you. They pushed me when I wanted to just give up. Lauren, the front desk lady, welcomes you every day with the best smile and she is quick to help with anything she can. If you are looking for a place to feel welcomed and supported this is definitely the place for you!

This place doesnt know how to help anyone! My son finally decided to get help, he talked to someone on the phone twice, made an appointment, sat there 2 hours for them to tell him they dont take our insurance! Sent him home with nothing else to offer him, of course he doesnt want to try another place. Thanks for messing up the one time he reached out

You get out of it what you put into it, the tentation will always be there poking you but it’s up to you what you really want! I enjoyed this place so much I will be going back if I ever need the help, they really do care for you there! Choose who you hang out with in there wisely!

Dont get me wrong once you can get into this place it is a very nice facility, but when it comes to communication these people are terrible and absolutely do not know what they are doing, I booked from an appointment and waited like 4 hours just to be seen, and as soon as I got back for an assessment the lady was quick to tell me they dont have beds open so my question for them is why waste peoples time to have them come in just to tell them they cant get in, and before that when I called to book an appointment the first lady was quick to say they dont have any appointments and I called again talked to a nice lady name Robin and there was an available appointment, some of these workers are just lazy and dont care but thats awful because theyre not doing their jobs correctly Im disgusted with this place and the way they treat people.

I’ve been to a lot of facilities, but none quite like Copper Springs. Extremely clean, in order and the team members are incredibly compassionate and nurturing. Diana Matos, the Senior Business Development Representative, is an amazing soul and it is a complete joy to be in her presence. You all are setting the standard high, and individuals who are needing the services you offer, deserve that. Hats off to you Copper Springs!

So happy I found Copper Springs! It was the right place at the right time for me. Stephen Marshall was extremely helpful in giving me the tools to work with through my recovery. I highly recommend Copper Springs to anyone who is looking for help. Just make the call like I did. You will be thankful also!

They refused to admit my adult son for detox because he didnt meet criteria. According to what they say on their website, he most certainly meets the criteria. I called the local crisis line to see if they could take him somewhere else. They said Copper Springs does that all the time. I wish I knew where I could report them. It took a lot for a drug addict to go in and ask for help and then they have the audacity to turn him away? Thats absolutely horrible! Ill find out where to report them. I called ahead and they said they had beds available. So there is no excuse. The nurse was very rude and just wanted him to leave and go to a shelter. Hes SMI for goodness sake. It took a lot to get him to go in. Im furious. Your website DOES NOT match what I was told on the phone. They dont have residential rehab. Only a 5 day detox that you cant even get into. You need to update your website.You say on the phone that you wont turn people away because of lack of money. I think you turn away people with AHCCCS even though you claim to accept it. You gave him a list of other places to go. The ones that are better known for taking people with AHCCCS. Your ethics are extremely questionable. You obviously only want to help a certain type of person. After he waited for a long time, was told he wasnt accepted in the middle of the night and you wanted him off your property. You are disgraceful.

Waited in a freezing cold waiting room for 3 hours before spending 10mins with their one counselor. Complete waste of energy and time! Utterly disappointing. When scheduling the appointment, they should have informed me we’d have to wait 3 hours!

My name is Thomas Lee. I work in the behavioral health/ addiction community. Copper is an amazing facility. Great staff who goes the extra mile and really care about their clients. The facility is also modern and very clean. If you are struggling with addiction or mental health I highly recommend you give Copper Springs a call!

I was at Copper for about eight days for mental health. I am more than satisfied with my stay there, and I would definitely recommend anyone seeking help with mental health or detox to go to there.The entire staff was especially friendly, nice, and caring as soon as I stepped inside the doors. Dr. Amani , my nurse James, and my therapist Leanne, alongside the wonderful techs, definitely got me to where I needed to be mentally.Copper Springs turned what was an anxious and scary situation for me, into a pleasant and positive one. And I even made some friends along the way.Thank you so much for helping me! I will always speak very highly of Copper Springs!

When I went to copper springs. They are newer i have been 2 times. They are only a 3-7day rehab they do not have a good dr. The food is great. You do have 7 smoke breaks. But I was denied entry 1 time even after tell them I was suicidal at that time. They are picky and do not have the space like quail run or west valley hospital.

I want to take a moment to say Thank you to a woman who spoke with me from Copper Springs Treatment Center. I needed questions answered and her patience and true concern was encouraging. Just the phone call for help for my family member was uplifting and I pray my loved ones makes their way to treatment. Thank you.

Its a really nice place, but I think there should be better vegetarian options. 5 stars though!!!

Out of the last two places I have been to, I highly recommend this place! Shout-out to Sunrise Unit! The staff and nurses are great.. Shelby and James, you rock! One more thing, try to attend all groups/meetings it really helps. Good luck on your sobriety peeps. 💪🤘Celeste Gomez

Great place, this was my second time at copper springs and everyone both times were very nice. I didnt have a problem with anyone. I definitely recommend copper springs for drug detox and I have to several people. A month ago was the first step and was the first day of the rest of my life. 30 days clean now. Thank you copper springs for that first hard step it was worth it.

I am not totally sure of why they turn people away, but from what I remember last year, is you need to qualify for treatment based on criteria, this place helped me, they were kind and respectful, the food was excellent, if you get up everyday and go to the classes, you will learn things you never did or forgot in my case to help you deal with your addictions, when I went there, I was drinking heavily wasting my life, I even made a huge mistake right after my visit to this wonderful facility, and just about lost it all, all over again, freedom, friends, family, but today I have a house a nice new car a great paying job, and I believe this facility deserves some credit, as a matter of fact I am introducing a friend to this facility because it helped me, and Im hoping they do the same for her or better. But you guys need to start accepting people based on their addiction and not on their pain level.

PLEASE IF YOU HAVE HAD ANYTHING STOLEN REPORT IT TO AVONDALE POLICE. THIS IS CRUCIAL. ALSO EXPLAIN THEY TAKE PICTURES OF THE FRONT AND BACK OF YOUR CARDS. They are aware of several things. Please report everything illegal. IT DOES MATTER!

Copper springs is an amazing resource for people struggling with addiction. I have referred people in need of help both personally and professionally for years with no problems at all. They get the appropriate care they need and Diana Matos always makes extra effort to make the transition for facility to facility smooth! Thank you guys!

I am a therapist who has worked in conjunction with Copper Springs referring patients and collaborating on trainings. Copper Springs is a very new state of the art facility where they have thought through many safety features for the clients. They offer alternative groups such as yoga and have several trained EMDR therapists. I have referred clients here and will continue to do so.

I would give no stars if I could, I was sent a list of facilities to seek mental health from my insurance provider, I googled and read reviews to attempt to find the best place to pursue fixing myself as Ive been losing hope and slowly my will to live, I dont want to hurt myself, but Im definitely getting there now and Copper Springs gave me such a big push. I called and made my appointment for an assessment, I arrived early, spent about an hour filling out their paperwork. When it came time for my assessment, since I was more interested in individual sessions as opposed to group sessions, I was told they wouldnt be able to help me as they are an inpatient only facility. This information surprised me as in the description of the facility on Google, it says outpatient care. Heck, their own website says outpatient care. They say nothing that they do not offer any outpatient care to anyone who is not committed to the hospital. I was seen for an assessment for maybe 5 minutes, and given recommendations for other facilities that my assessor didnt have any information about, no idea if they were accepting new patients, or if they were a good facility, no care. Copper Springs doesnt care about you, or your mental health, just what your wallet can do for them. I feel so much worse now than I did at the beginning of my mental health journey.

One of the best behavioral therapy and detox treatment centers in az

The front desk lady told me they don’t treat opioids with ahccs she told me the reasoning was because you can take a Tylenol to get rid of the pain from withdraw from opioids. Like addiction is not as easy as taking a Tylenol. Wasted my time !

Went here in an emergency situation. My spouse had tried to commit suicide and tried several times to jump out of my car as I drove there from Buckeye per my spouses psychiatrists office recommendation. The office care coordinator from his psychiatrist called ahead and spoke to Cynthia to let them know wed be arriving and we were told hed be seen immediately. Reception staff basically told us it didnt matter that it was a crisis situation and we needed to wait 7+ hours or go to an emergency room. Staff was uncaring and unwilling to listen.

Copper Springs is an amazing facility. Their staff is very helpful and supportive. Every client Ive sent there has been treated promptly and with utmost care.

Made an appointment and explained I NEEDED to get off blues/ Mexican percs & had tried 3x on my own out here & Suboxone didnt help at all. Asked if i should bring anything. Was told 3-5 days of clothes& hygiene. I Went & finally was brought back3& a half hours AFTER my appointment time.After ALL that, the doctor recommendation was IOP counseling outpatient which is NO HELP AT ALL BC IM ALREADY IN COUNSELING!!I asked 3x if i could do ANYTHING to be allowed to stay for inpatient help because I had my huge bag of clothes hygieneand had 3 books to read while withdrawing. Came prepared in every way to kick pills.I Couldnt stop crying because I was there and ready to get OFF these pills. And stranded at 105th Avenue with a huge Bag at 2:30am & I dont have a car.I THOUGHT Id stay there 5 days and would be CLEAN when i left.Instead I was still sick and STILL had no hope of getting help detoxing off these pills.I dont score high enough to detox at CBI because i dont vomit.I was really counting on this place & was extremely let down.Obviously outpatient counseling is NOT ENOUGH AND IS NOT THE CORRECT LEVEL OF CARE SINCE IM HOOKED ON PERC 30S AND REALLY WANT HELP DETOXING OFF THEM SAFELY!Ive TRIED suffering through it on my own and get extremely high blood pressure& cant sleep or eat for days. This is why i TRIED getting inpatient help here.Asked a few more times if i could do ANYTHING to get assistance detoxing-- i REALLY did NOT think Id still be dependent on those pills when i left--but unfortunately I was.Thanks to the unhelpful Dr. Recommendation for outpatient ONLY

This place is a joke. Don’t wait you’re time. They only care about money not people.

My daughter waited weeks to get into this place to detox but was told no beds available until today. She finally got up the nerve to go &at the assessment was told shes not bad off enough to be treated. Sad

Hands down the best psychiatric/ detox Hospital in Arizona. Not only because the facility was extremely hygienic the dining room as well as the food was exceptional. Last but DEFINITELY not lest the faculty and all around staff members where so relatable and knowledgeable that I never once felt judged A+++

Great facilities! Awesome people that really care about you and want the best for you. Would recommend this program to anyone looking for help.

Copper Springs is a great facility! They are super easy to work with and have helped so many people in the community. I absolutely would recommend someone that is suffering with mental health or drug/alcohol issues to go there!

Life saving and changing lives forFamilies and friends 😇🙏👩🏽‍🦳🏥👍🏽The staff was amazing there and answered all questions perfectly inThe process and procedures rules and what to expectI would refer any one there that is willing to utilize all the facilities programs 👍🏽

I couldnt be more pleased with our experience at Copper Springs. My son was taken from the ER to Copper Springs Hospital and has been battling with addiction issues for years. The facility itself is new and state of the art. I found the staff to be professional and compassionate throughout his stay. The front desk person, Kuka, was helpful. The discharge coordinator, Eric, took time to listen to a concerned parent and I felt heard. Most of all, the community liaison, Kristin, was nonjudgmental, easy to talk to and had a wealth of information I could use going forward as my son continues on his path to recovery. I am so grateful and thank everyone who worked with us. I absolutely would refer Copper Springs to anyone facing similar challenges. What a great community resource!

I have heard nothing but great and amazing things about this place. I scheduled an assessment for myself due to a concurring disorder i have. I really need some help so i can get better and be a productive citizen in society again. I been researching places and now i believe i found it. Will keep yall posted. Thanks

Place is a joke. My son is currently there for mental health treatment. Not getting the help he needs. Just keep upping his meds. Then when you call no one calls back. No individual therapy just groups. They are getting alot of money from insurance but dont care about actually helping the people there.

Place is a joke had appt 3.00 got in 4.30 so called counselor spent 10 minutes with me left waste of time

Its a battle is an understatement. It takes at least 3 times of going in before you are accepted. Their way of weeding out those who are just looking for a meal and a bed. They always say, Were at capacity, when theyre not. Its VERY hard to get in, but once you do, the care is good. Its just a detox facility; not a 30 or 60-day program, so have a plan after that. Also, its co-ed, so if you dont want your female (or male!) interacting, this is not the place. Finally, if youre on ACCCHS, dont waste your time. They dont accept it, but youll get to experience the rigmarole and waste countless hours until they tell you that. I feel badly for people who really want help that come here. Its almost as if they throw them back out on the street just to see if they really mean it.

They only care about getting your money. They show bias to certain patients. Once they are paid they could care less much less. I am changing insurance in case I have to go into recovery so I can go to a different facility. They are dishonest and will try to take more money than you owe. They only good thing about this place was my therapist she cared, but she did not have the power to change all the negative. I came there because of stress and anxiety and they created more for me. Go somewhere else. Oh they will promise they will handle everything and then tell you they can’t when it is almost too late.

I had an assessment and then was sent straight to a treatment program that was not explained or communicated to me. When I questioned the one size fits all group therapy I was placed in (Intensive Out Patient) and how it would help my situation they discharged me. My “counselor” took everything I said personal. She reacted accordingly. I would conclude that this establishment is a Medicaid mill and would not seek any serious personal mental health treatment here. Look elsewhere first.

Great staff and facilities. They have been a valuable service provider in the west valley. Much needed in the community.

The review section is for people who have used a business services to review their experience. It is NOT for employees to give five star reviews based on their employment experience in order to increase the overall review. That is clearly what you are doing as you respond to all 5 Star reviews from employees but not the poor reviews from actual customers. This is reason enough to never use this company as this is a horrible business and ethical practice.

I looked online, for a good hospital . Have been to many and just wharehoused. I felt a glimmer of hope. I called got an appointment for next day. Later that day the called and said that my appointment was cancelled due to know bed. Next morning went in for an intake on my own. Now Im there because Im suicidal and desperate for help. Talked to woman for 10 min told me no beds, would ship me off somewhere else. I lost it, they had no empathy. Refused to be shipped off to a place that I have been 5 times and never got my medications working for me. I was an angry mess, told them to let me out. Which wasnt really what I wanted I wanted help.Im suicidal and out of control and the said I could leave. This not a hospital nor treatment center. They say one thing and do another. They arent empathetic or compassionate. They should be cited for inhumane treatment of vulnerable people.

This place is truly a God-send. I fought against medication for so long but I now see how much better life can be. Thank you for your caring staff and excellent care.

I tried to call about mental health and I was hung up on . Real nice & next .

We stayed for three hours my sons bags were packed and they turned him away with nothing now I have a suicidal son on my hands desperate for drugs absolutely cruel