The first time I went to do Botox at this place I waited about 30 min. The second time I called and told them I had a specific window and couldn’t wait pass a certain time I waited 45 min. Told the front desk multiple times about the amount of time I had been waiting. It took for me to walk out for the doctor to come out and says it was a misunderstanding. How is not knowing what time your patients come in a misunderstanding? They offered a 10% discount… really… but no thanks. Stop wasting your customers time, it’s as valuable as yours.On my first Botox appointment I also got evaluated for a cosmetic surgery I got the doctors surgical opinion- emailed the manager Adriana to follow up on the details and how much it would be. Sent that in November 2020 let’s say it’s been a year and no response. Why go to a place that doesn’t even want your business. Don’t waste your time.

I have a series of 6 hair removal treatments with them. They are accommodating and professional. They send reminders and allow easy confirmations via text. Waivers are sent electronically and its easy to book an appointment. They might think about extending their hours though - close early on Saturday and they only open every other Saturday, and closed all day Sunday.

Truthfully, a very pleasant experience every single time I came. I came here for 12 sessions and I never had to wait more than 5 minutes. Its a very clean facility and the machines they use are definitely high quality. I am very satisfied with my results & I highly encourage anyone (yes, i mean men too) to see for themselves! Lastly and most importantly, the Vivid Face staff is AMAZING! So professional & are all about customer service and satisfaction. :)

Very friendly and professional and take the time to explain the procedures and discuss your needs. Im having hair removal treatment and its doing exactly what I needed with no discomfort. Easy to park, very clean and serene inside. I would recommend.

I have been going to this practice for about four or five years.This is one of the best medical practices to get your services.Huge thanks to Dr. Gropper and Kari at VIVID FACE and their amazing team for the excellent work they do!Top notch service and great results!I had a number of laser treatments on my face performed by Bonnie (nurse practitioner) and was always highly satisfied with results.Her attention to detail is always spot on, which I appreciate a lot!Highly Recommend!!!

This place is a must go to!! The staff here is amazing!!! The level of professionalism is amazing... you will walk out of here smiling!! Don’t go anywher else for laser facials or anything else... come here first and you will be guided with sincerity!!

The girls are are the type of super friendly happy all is good type but big liars at the time of offering a service. in my case I went for laser hair removal, and they told me at the beginning that is was guaranteed, that I will start seeing results by the third session, but they only sell minimum 6 session packages because they need to be sure that will not be hair left. Well, my 6 session passed, still dont see any results at all, they want me to buy another package of six sessions, and now they are saying thay the results are mecer permanent nor guaranteed, and that they have people going there for years,..so, whats the purpose of doing laser hair removal if they say its not permanent,..and not even lasting,..you have to shave before going to an appointment,..and hair starts growing back the next day??! Not a happy costumer here, what a waste of time and money

They are always very attentive and patient and answer all of your questions! I love coming here for my medispa needs!

Full disclosure: Im the owner of the branding agency that Dr. Gropper hired to help create the logo, website and overall brand.This review Im writing is about the character and determination of Dr. Gropper, the entrepreneur that set out to bring this vision to life.Ive met many entrepreneurs in my career. None has proven to have the grit and conviction to see something come to fruition as Dr. Gropper. When youre doing business with a company, making sure the service is great, but making sure youre doing business with honest, good-hearted people is important. Its why we believe in this brand so much.I did receive a Vivid Face treatment once, and I look forward to continuing my treatment. What I can testify is that Ill never go back to painful facials at the spa...its NOT HAPPENING. This was totally different, and I actually feel my face younger.I highly recommend doing business with Vivid Face and Vivid Vascular.

My experience was really good. I suffer from rosacea specially over my nose and cheeks. Every 2years I tried the last laser I can find and afford to treat my blood vessels . Last year I went to a spa in doral, attended 3 sessions and the result was ok. This year and after reading many reviews and magazine interviews I found that laser V was the latest thing for rosacea and that was very effective. I found Vivid online, set my free appointment consultation and went over. The place, located in a plaza near Aventura mall, plenty of parking space, very nice and clean. The ladies in charge were super nice. The physician was very professional she inmmediatley knew which treatment was adequate for my rosacea. I decided to go ahead and treated me that same day. After 2 weeks I returned for my 2nd session, and as I supposed it was not necessary a second session of laser V because it was so effective that my blood vessels were almost invisible. First time I found a treatment so effective and affordable. I’m so happy I found this place, this physician and this laser.

Love this place and the staff is super friendly

Very happy with the services here

I was not happy I spent a lot of money staff needs training

I love it !!

Excellent!