I Do NOT Recommend this place for your loved ones Mental Health Issues. The entire staff is unprofessional to the point I will never, ever reach out to Bluebonnet Trails MHMR again - because this is where they imprisoned my 31 yr old son who had done nothing wrong! The reality is Bluebonnet had him on the wrong meds. Mental Health in this country is handled improperly All The Way Around, but the unprofessional manner of Cross Creek Hospital takes the cake. My son signed an ROI the very next day after being transferred there. Yet when I would call to inquire about my loved one, they were extremely rude, I was transferred to VM, or disconnected in the transfer, over & over again...And, when you call back, phones are Not Answered. And forget trying to get in touch with Directors of the Facility. Those calls are handled the exact same way. Never Again. Dont put your loved one in their hands. Its like Hotel California - you can check in, but you can never check out. I Agree this facility needs to be investigated by Someone who can force them to be Kind & Professional .

They brought me here and the staff kept insisting I heard voices!! They keep trying to push something that isn’t!! No One would give me an answer as why I was there!! Staff gets aggravated easily lose it more than people there! I had belongings that someone claimed to be my husband and took my keys my vehicle without my consent!! Not one person there told me anything!! Why ? I am not dead nor in a coma! They complain of low funds but bring everyone in from all over the state!! The food is a bit unreal, it is too much! Someone said he gained 10 lbs just in a week! There is not much to do nor walk around where it gets severely boring! People need sunlight!! Don’t keep them caged, it improves people’s mood!! So much for professionals!! I was here about a week! No one gives you answers as if your a fkn 3 yr old!!

When I came to CCH I came voluntarily, and it was my first hospitalization. I arrived at the facility around 5am, and started asking for hygienic products immediately. I also asked when I could call my mother, power of attorney, and was met with Is it 4 yet? Even though I had not received any of the ground rules for the facility. When I would ask the desk for clothes/a clean towel, etc. I was told that it would be ready soon. At one point when I asked the nurses station, they were just sitting on their phones and expecting the nursing students in CLINICALS to know what to do. The entirety of this situation, I was met with rudeness and condescending words. I didnt get to shower or anything until 3PM. After this there was group therapy, where once again the nurse who was sitting in was extremely apathetic and still sitting on her phone. I was given advice to ask to transfer to a different unit because I am high functioning. When I arrived on the other unit, the bed I was shown to still had the last patients bedding; obviously showing that it had not been cleaned, etc. I recognized that I wouldnt be getting the help I need, and when I requested a 4-hour-letter I was told that I needed to wait, even though I was there on a voluntary hold. I made a patient grievance about the nurses and apathy and phones, and I believe that is the only reason that they pushed through my discharge papers so quickly. The nurses hand out anti-anxiety meds like its candy and they give you medicine that isnt ordered by a dr. The only reason that my ideations didnt become worse was because of my tech, Jacob, and the few friends I was able to make. There isnt therapy necessarily, we just sat in a day room and colored/watched TV. The patients advocate was the most helpful person I met when it came to getting sound advice, and she even told me that the types of complaints I was bringing up were not the first ones.Completely understaffed and disorganized. DO NOT send your loved ones here under any circumstances. I recommend looking at mental health services in San Antonio.

A patient of mine ended up in this facility against my better judgement. I spoke to the inpatient treatment provider and found the care to be incompetent. I do not recommend this hospital.

I wish I would have read reviews for this place BEFORE I took my kid there.Took my kid last night, I was told that I would recieve a phone call from someone in the morning. Well, it is 1pm now and no one have bothered to call me at all whatsoever. I have attempted to call 4 times so far today and I keep getting left on hold, I got hung up on once and then I was told I was transferred to the wrong department i was retransferred and employee named Rainey picked up the phone and I told her I had called multiple times and I was calling to check on my kid she cut me off was rude and wanted to transferred me again. now no one is answering. This is just plain ridiculous! Im trying to speak to someone to get an update. This place seems like its ran like a zoo!This place needs to be investigated by the State!!

This place left me traumatized, all u did was watch tv, you would get bullied by the staff and patients also there where no cameras and i was beat up and bullied to the point they just let me leave, HORRIBLE THE STAFF TALK BAD ABOUT YIU SOOO UNPROFESSIONAL PLEASE DONT COME HERE IM WARNING YOU JUST PLEASE DONT i got a whole black eye from one of the patients and they didn’t even make an effort to separate us. i was terrified it’s a terrible place there in warning you don’t let your child go it’s horrible

Not well managed..No visitor’s allowed. Phone contact is limited to 10 minutes only. From 4pm to 9pm. Nurses keeps hanging up the phone when I call. Patient was told, she will be discharged on Monday & now she is being told paper work is not going to be ready till Friday. I have worked in hospital for over40/yrs. & never heard of such things. Nurses & doctor will not communicate with family. Not recommend for anyone.

I was stuck here for a week. The staff was verbally abusive and just extremely rude for no reason. One person got in trouble and it was all of our faults because we couldn’t “control our friend”. Josh was the one I didn’t like the most. He was the most rude out of all of them. They should have kept most of the males of the male side, because many of the girls were extremely uncomfortable with them. We only had two therapists in the unit and I got no communication and I had no idea when I was leaving. Every time you had a mental break down they would make you stay longer, even thought all you wanted to do was leave. I was told I was only staying for 4 days. And we were all treated unfairly. All we had to do was watch tv and hope for the best. I beg of you not to ever send any family here. I left this place traumatized and worse than I was when I got there. All the nurses were amazing and were very caring and loving.

My sister has schizoaffective disorder and was placed into Cross Creek Hospital on a Monday and released a week later. When I arrived to pick her up she was not well. Fast forward three days later and she is back in a mental health facility here in San Antonio. It was so blatantly obvious that she wasnt ready to be released and its a miracle that she didnt hurt herself or others. Extremely disappointed with the processes in place at Cross Creek Hospital!

I just got cleared from this hospital. I want to thank everyone in here because its really up to you if you want a new beginning. They just want to see how strong you are. But god bless everone in here

I want to give a disclaimer about my review—I’m sure that under different circumstances/the world not being in a pandemic, I would hopefully be in a better position to give a better review, but I must also remain as objective as possible for the betterment of all patients involved. During my stay at cross creek, I certainly had multiple interactions with some individuals such as Mr. Bill(program director) Raishia(therapist), a technician named Sam, and a few other individuals that made the trip somewhat worthwhile on the most basic of levels. However, I regret to say that apart from those individuals, I holistically regret having been sent to this institution. Over the course of my first day at the hospital, I was dehumanized by technicians to a degree that only made my suicidal ideation ten times more powerful. As a result, I also became scared to even go up later on to the desk and ask for anything, whether it be my medication or whatever else, due to worrying about being punished(by being placed in the intensive unit) for expressing a need. As someone who was a technician at Georgetown Behavioral Health hospital, it was also rather alarming to see the manner in which the staff restrained patients, since they used their knees on individuals necks and backs rather than SOMA, a form of less-combative restraint to de-escalate behavior. Furthermore, myself and other patients overheard technicians on multiple occasions discussing their “favorite way to take down a patient.” There are far too many other examples of why I felt more traumatized upon leaving the hospital than I did going in, but to end on a slightly more positive note, I do want to say a huge “thank you” to the few staff members I mentioned above, that made my stay bearable. I hope that the hospital can take into account the other concerns I raised while there, not to mention my room flooding four times over 48 hours, and work to keep improving mental-health care for all individuals.

Spent two days trying to get anyone to answer the phone at this “facility.” I am truly concerned. What kind of place never answers the phone? There has to be some kind of emergency line that someone actually answers... Finally got a nurse on another unit to answer. She tried transferring me to the juvenile unit , no one answered for her after she paged the unit. She gave me two numbers to call. One number someone answered, told me, oh you’ve been transferred to a wrong number and hung up on me... if any administrator ever reads this... I am going to keep calling, and if no one answers, I’m driving to Austin tomorrow to make sure my grand-daughter is ok. Again, what kind of facility doesn’t answer their phone?

I want to quickly thank the nurses and patients I connected with during my time at Cross Creek. Meeting people from all different walks of life made me feel a little more understanding daily. Medication was fixed after 2 days. Ill hold my time here as a token on improving the life to the best of everyone around me.

We got to go outside for maybe 30 minutes a day, there were fights every day, when those fights happened Tecs would be extremely aggressive and leave girls with bruises. You get yelled at if you even look at someone from another group, there were bugs. The food bloated me and made me vomit. We dont have individual therapy all we do is sit in a circle and color and do crosswords and sometimes watch TV.

I was almost given another patients medicine while I stayed here. If I hadnt have recognized that those were not my pills, the nurse would have continued to give me numerous pills that were not prescribed to me. That is an incredibly dangerous situation. I submitted a complaint in writing upon discharge and no one followed up with me about it. I was on unit 8 hours after admission and finally was shown my room, and that was only after I asked about it. When they showed me my bed, it still had the previous patients bedding on it so they hadnt cleaned it yet, even though I had been on the unit for 8 hours already. My loved ones tried calling me while I was there but the staff never told me that they called. Each staff member on the unit had differing opposing policies from one another, so it made the patients experience that much harder to go through. One person told you one thing and someone else told you something else regarding laundry procedures, the 4-hour letter, etc. I asked for toiletries the day I arrived and a staff member only gave me a roll of toilet paper. A few days later I asked another staff member for toothbrush, toothpaste, and a comb and was told there were no more combs on the unit and that they would go to another unit to get one. I never received a comb during the 6 days that I was there. I was scolded by a Tech for leaving my laundry by my patient room door and was told that was not how doing laundry was supposed to work. When in fact the previous day another Tech told me to leave my laundry either by the laundry room door or by my door to be washed. And that Tech is the one who left my clean laundry by my patient room door for me to have when I woke up and the Tech that scolded me is the one that found my laundry sitting there and got upset at me for leaving it there, which I didnt in fact do. That is just one example of opposing policies given by different staff members. Housekeeping never cleaned our patient rooms bathroom during the whole 6 days thats was there. Keep in mind that the room served two patients so paper towels run out and things need cleaning more often. But the trash was overflowing and we ran out of paper towels and were told from staff that there were no paper towels on unit and that housekeeping provided that. So we had to use a washcloth between the two of us to dry our hands the last few days I was there. The cafeteria provides no ingredient lists for food served, which makes eating with food allergies extremely stressful. Each time I picked an item to eat, I took a chance that I would have a severe reaction. What made things worse is that some of the food servers were doing major cross-contamination when serving food. They would use the same gloved hands to pick up multiple different food items to put on the patients plate. They wouldnt use serving utensils for each item. Just put their gloved hand directly on the food item, put it on the plate, and proceed to put the same gloved hand directly on a different food item and put that item on a plate. Several servers did this while I was there. I am allergic to honey and they picked up ham (likely containing honey) and then picked up the blueberry pancakes with the same gloved hand. That could have been deadly to me. Again, this is something I complained in writing about but no one followed up with me. And the icing on the cake was that my discharge had to be rushed due to me having to catch the hospital transportation van so I was hurried through the paperwork quickly. When I got to the inventory sheet that stated I received my medicine that I arrived with back, I didnt have time to actually check my belongings to be sure. And seeing how I never saw anyone take out my medicines from my purse upon admission, I assumed my medicine was still in my purse. I find out it wasnt. I immediately called the hospital when I got to my discharge destination and verified that they indeed forgot to put my medicines back into my belongings. Cross Creek, please verify that you mailed my Epi Pen and rescue inhaler to me ASAP.

This place is an absolute dump. i went there last year in the adolescent ward. the showers had holes in them and the food was disgusting. i heard multiple nurses verbally abusing kids. dont send your kid here, literally the worst 7 days of my life.

When I first got there I said don’t let me have so much fun I don’t want to go home.... kind of just joking but I had fun.... some made us laugh daily... made new friends.... most of the staff were great.... glad I went to get help..... others helped me and I helped others.... We all have issues some just get the help needed.... some know how to handle things and some get to the end of the rope and get help.... we have to learn how to deal with life and nothing wrong with that..... But Cross Creek is the place to go... my goal is to make sure I continue getting help outside of there so I don’t have to go back.... so that leaves a bed for someone else to get help....

I would give this place 0 stars if I could. They treated my family member like an animal or a prisoner the entire time he was there. He waited over five hours for a pillow & blanket when he got to the facility. When he checked out & looked through his wallet all of his cards were taken out & thrown into a different pocket than where he normally keeps them & his debit card was missing. Untrained and uncertified “nurses” at this facility. He says that the therapists & doctors were great but the help there is dumber than a box of rocks & treat you terribly. There is no organization at this place either, all information I was given his entire stay was wrong & nothing on the website (such as being able to visit patients) is correct as well. This place isn’t even worth a second thought, please look into other places to send your family members or yourself.

Clean facility, friendly staff, always felt safe and I am thankful for their services

Do not let your loved ones go here. 100% got worse in this facility/prison. There was only one group counselor that was the only person that seem to actually cared about the people in there. He was great. The other group counselor was a joke and not helpful at all. For what I paid I would of been better off not trying to get help.Like I said don’t let your loved ones go there, I was worse when they finally let me out.

A very unprofessional hospital. They do not answer the phone, deflect questions, discharge patients with ambiguous prescription lists. Im sorry to say my son was a patient there. They are consistently poorly managed. They should go out of business.

Awful, truly awful place. Whatever you do, if it can be avoided, DO NOT let your loved ones end up here. The staff who arent on the floor have absolutely no idea what theyre talking about, and its cold and uncomfortable. In fact, I got WORSE after being discharged from this excuse for a hospital. Not to mention, I also found out that I had bed bugs from the hospital a month later 🙃

What a miserable excuse for a hospital. Totally unorganized, nobody on staff works as a team, & they will easily forget to give you your correct meds both in the hospital and during discharge. Would highly recommend Seton instead

If i could give 0 stars i would one of the WORST mental hospitals i have ever been in would NOT recommend i will try to get admitted to a better one because this one was not it

Insurance Milkers - will prolong your stay to max out insurance. Unorganized and unprofessional. Majority of staff is lazy and lost. Medication administration is nonexistent. Cafeteria food is all fired and full of sugar. Don’t get stuck crossing this creek!!

I could not recommend this facility to anyone. Non-communicative and get hung up on and transferred repeatedly.

Mr. Bill & Mr. Sam were amazing! They have some great staff (few bad apples), but overall a great community for patients and loved ones! Highly recommend this hospital 💞

If you want clear communication and compassion, this isn’t the place. Expect to call to get updates but you will not talk to the dr on staff. They very rarely had the patients file in front of them when calling to inquire. Reggie was the only person who explained in detail why there was a medication request.

The people there helped out a lot. They are friendly and I love everyone I met there. They helped me with everything I was feeling and lifted my spirit.

This facility is unethical in their treatment of patients, they are disorganized, and uncommunicative with one another and with parents. We made a terrible decision in letting our child stay. If you are considering this hospital, I HIGHLY recommend you find another facility.

Only four stars because of Bill, Heidi, Sam, and Eric.

The receptionist is the rudest person, poor customer service. They have a 2 person visitor rule per day, be ware.

Terrible terrible place. Came here involuntarily for a mandatory 72 hour hold (weekends don’t count apparently) so I stated 5 days. Worst 5 days of my life. Staff is verbally abusive to patients, roach problem & I was given medication that I found out wasn’t even per dr orders. I was told I was leaving Monday (after much nagging & asking to leave ASAP) of course Monday came & I wasn’t on the discharge list so I had to have a meltdown & threaten AMA to finally be let out. I left with no treatment plan & feeling worse than when I arrived. All patients have to do is entertain each other & hope to be discharged soon... Avoid this place at all costs!! Sad this is where broken people are dropped off at. :(

PLEASE DO NOT SEND YOUR FAMILY MEMBER HERE OR YOURSELF IF YOU ARE SERIOUSLY SEEKING HELP. I give this place a 3 star review souly on the staff and not so much the therapeutic treatments that were provided. I signed myself in on Wednesday, the admissions people were very nice and understanding Tracy is absolutely funny and you can tell shes there to help people. I paid for 5 days, but once I was there for a few hours I knew it wasnt going to work out. In the 2 days I was there all we had done was watch TV for 7 hours a day. They are short staff so you have to bug to get what you need, like your toothbrush that you still havent received in 2 days! We probably had 3 group sessions a day, when on the calender it calls for 6. Theyre just really understaffed. They have good intentions but they just cant reach their goal unless they add more staff. I never did once feel afraid for my safety, everyone was pretty chill.

It’s a jail but with glass windows, the boys Unit is literally just a hallway and a day room. Going outside isn’t promised and not likely, and the only outside area is a walled off small garden..

I’m not sure if there was change of management since all the negative reviews but I do not see where their comments could be coming from. It’s like they are describing somewhere else. I am a relative of one of the patients. I found this facility and it’s employees to be exceptional. The staff was always pleasant and helpful. There was not once I could not get ahold of someone involved in her care. The therapist was easy to work with, pleasant and really listened to my sister’s situation to be the best advocate for her. The facility was clean, not outdated and in good repair. My sister felt comfortable staying here and with her care givers. Having a loved one in the hospital is stressful but this group made things much easier to get through.

My wife went here on her own to have help with depression she was experiencing from the loss of three family members in ONE WEEK. The staff was helpful, the place was clean and they only forgot to tell us if you have a caffeine junkie you need to leave them with single dollar bills to help the withdrawals subside....lol That is the only way they will get relief. They do extensive COVID testing before admission and the patients can call you up to three times a day on the facilities dime. Decent place.

Cross creek has done an excellent job managing my sons care. I recommend them for short term acute mental care

The workers are rude and unreasonable. They hate the childern and make the worst of the stay.

The actual working staff nurses were awesome, except Tylor, (Ill explain later). They had me waiting for so long, I heard the employees speaking about short staff and not being paid their overtime.I was unsure about the voluntary admission, then when I finally got in, it was so unorganized. I first hand witness disrespectful behavior to a patient from staff!!! Now to the bald nurse in unit A, with blue medical scrubs, no I might not have Lindsay Lohan money but I still expect respect from a professionally trained nurse not intimidation or be condescending with patients! That is not okay!!!!!!! IF YOU LOVE SOMEONE OR IF ITS FOR YOURSELF DO NOT COME TO THIS PLACE!!!!

DO NOT send family or friends to this facility! I was forced outside for an activity in 3pm heat because a fight had started up between 2 girls. That same night I was forced into what was called Pic-U to me was the projects of the facility. There I was forced to have a shot into me to go to bed and sleep. Yes, all they have you do is watch TV and force meds on you. I was worse off there then I was at home, finally I am home, and am getting better. I am still having some PTSD from my stay, but so happy to just be back home and not at this horrific place. This place does follow Covid policies and or HIPPA. Staff is rude disrespectful and does not follow HIPPA.

Sunday I had some kind of episode with my seizures... I had a hard time walking, talking and I was very lethargic. We went to the ER and I don’t remember much there all I remember was being told I was being transferred to Georgetown hospital. Next thing I know I was in the back of an ambulance with an IV in my arm being pumped full of medication on my way to a ???psych ward in Austin???? According to them I had agreed to it. I was in no mental state to even make that decision (if I in fact I even made that choice) they should have consulted my mother who was waiting out side for me. I was desperate to go home. Nobody would listen to me. It took them almost 3 days to give me any toiletries. When I showered it was just with water... no tooth brush, not even any clean clothes. I didn’t eat for almost 3 days and no one said a thing to me. There was also a gentleman there in my situation. He was transferred there by mistake he was there for a few days and they wouldn’t let him leave. He finally got to leave the day before me.The last day I was there a nurse walked up to me and in a snobby voice tells me my mother is here in the building. I melted I wanted to see her so bad and after begging and pleading she just looks me in my eyes and said no. It took my mother threatening with lawyers and such for them to release me. Then I found out she had dropped stuff off for me on MONDAY? I never got any of it. My expensive shampoo is missing my deodorant, tooth brush... you name it. It’s gone. I feel so terrible for the people who are in anything close to what I was in. People who actually need help are just being ignored and having medication shoved down their throats. I wanna say it was traumatizing but it was just a lesson learned. I have lost all my trust in the health care system. I had a Dr at the psych ward treating me for my seizures when he was never in contact with my actual neurologist, never pulled my medical charts or even my EEG results. It was a pathetic place to be. I was miss lead about the care I was getting lied to about where I was actually going. In my opinion this is not a place that should still be operating. They are completely understaffed. I really feel for all the people who have been there for so long. It’s a disappointing place.This should have never happened to me... I had an unfortunate side effect from a medication and it makes me wonder how many others it’s happened to. If anything they made me feel worse about my situation.

This facility is the poorest run “medical” service I have ever had the displeasure of experiencing. In for 9 days and received about 15 minutes of counseling. Staff would ignore patients sitting right in front of them with a request. I would give them a negative on the review if it was available. Do not go there to get better because you won’t get better. It took me 4 days of constant requesting to get a shave.

Worse place ever. If you care at all about the person who needs help please find somewhere else than here. We were sent here by our primary care doctor for our 13 year old. The staff is not helpful or communicative. School is not taught all they do is watch movies all day with little supervision. My daughter is worse than when she went in! Only now she met others who gave her ideas of ways to self harm that she did not already think of. Please find somewhere else if you are looking for help. If you want a TV and movie vacation with no chores, or anything than this is probably what you want.

I actually quite liked this place when i visited for about a week late last year, it was the second facility i’d been to and it was actually nice. I had fun there and connected with the kids around me, the group therapy was nice also and we got to make crafts. When i was there i wasn’t trying to get better so i didn’t. A kid there borrowed a pair of my pants and never gave them back though and the nurses never gave me my retainer back which costed hundreds of dollars and we still haven’t been paid back. Also the staff was very nice and chill except one of the nurses who got annoyed with me very easily for some reason. We mostly just played card games and watched netflix and listened to music. I’m going back to a hospital soon and i’m going back here, it’s the best out of the others i’ve gone too second only to one that’s closed at the moment.

I was here TWICE as inpatient and was discharged from outpatient classes for a “substance abuse” class instead. I did not need substance abuse. I needed somewhere to help me get better and find better ways to cope. I almost checked myself into another mental hospital because I needed the help so bad. Do NOT go here. They will not help you in anyway to get better.

They underfeed you if they are in a bad mood. You will sleep on the ground in the hallway if you ask to move to another room. The PICU nurses will sedate you and forget about you if you do not speak up for yourself.

Needs to be shut down no medical attention allowed they stopped my depression heart and seizure meds they give meds at least 3hours late its like prison dont send loved ones here if you really love them

The staff is very unprofessional and they have no compassion when it comes to their patients. By far the most horrible facility. Dont send anyone there, exhaust all other options first.

Do NOT recommend. Terrible. Maybe one or two decent staff members. No activities, no outside time, no anything except medication. I guess...if that’s all you want.

Horrible! One of my family members went here voluntarily after an assessment at the ER and was traumatized when she was discharged. This place did not help to stabilize her at all and she is now receiving services at a much better facility. Places like this need to be investigated and shut down. They have a list of activities on their website that patients are supposed to be doing, but my family member said they did almost none of that. There is a lack of good communication between departments which makes it more difficult for patients to be discharged once they’re cleared. I would not recommend this place to anyone. Please steer clear of this place if you can.

Deplorable. James from Unit C and Kaycee from Admissions are completely rude. I work for a local Mental Health agency in the area. I promise you this much. I will make sure you never get a referral from my place of employment!

The WORST experience of my life! I went to get help for problems I had going on about 5 months ago. Everyday all we did is watch Netflix. I got my clothes stolen by another kid and a toothbrush stolen. The staff did not help me with that. I went to get help and got worse from going to that hospital. I am better now from getting the right help. I would not recommend this place at all. I was there for 5 days and it was the worst 5 days of my life! I did not get any help from this place. Don’t send any of your kids to this place. They do not treat the kids or anybody right!

Parents! Please consider other options before sending your children here. At first I thought we had made an educated choice based off of our options when my daughter was in crisis but I soon found out I was very wrong! When I picked up my daughter I found bruises on her face, head, arms & back. I confronted the staff & no one had any idea what happened. My daughter was beat up by another patient then told she was not allowed to tell me anything. The abuse was not documented or reported to me & my child was left injured & scared without any medical treatment! I took my daughter to the ER to be treated, reported the hospital to CPS & filed a police report. Her medication was completely changed, the Nurse proscribing the meds messed up her scripts & then refused to talk to the pharmacist to correct it. Each time I called up to the unit not a single staff member knew who my child was, I was only asked for my code by the therapist & if I tried to call at night during call times my call was declined. I talked to my child 2 times in 5 days! Parents, I know that you are scared, losing hope & grasping for any help you can find to protect & save your child so please do your research, stay clear of this hospital. Make a longer drive to a safer, better structured & more successful hospital.

Understaffed. Some staff members really good and caring, however everyone seems to be strained during this COVID-19 period. Not much outdoor time which can make it feel prison-like. Requested help in filling out FMLA paperwork after treatment, it took 3 weeks to get a partial form returned. Other patients said Rock Springs was a much better experience overall.

I was on Unit C last month. My favorite staff was Mr. Bill! He is awesome and cares about all of his patients. He is willing to stop whatever he is doing to help you. I loved his bad jokes and that he loves being at work. The food isnt that bad either. If you need help, come to Cross Creek Hospital!

Was here in febuary. this place was awful. luckily i got batched with a pretty alright group of kids. they were all nice to me because i was nice to them back. the workers there seem overworked and underpayed and i feel bad about it. this place is totally unprofessional and all we did was get pumped up with drugs and watch netflix. please dont send your kids here if youre looking for actual treatment for mental health. this felt like punishment instead of help and if your parents try to get you out of there theyll send CPS out to investigate you. i would be treated like an annoyance and denied for saying i want someone to talk to when i was sad and panicking. i was denied so much help there.

Most of the Staff was kind and caring and would work with you to help with problems or at least find solutions. But that small percentage of the staff that were there only for a pay check made the stay harder than it needed to be. They treat you like a mental inferior or a criminal prisoner at best that shouldnt be bothering them and just rode out their shift.The Groups were awesome and very helpfulThe nursing staff were great for the most part.The Practitioners were great and very concerned about my well beingThe Doctors were a joke. Hardly spent time with you and I was told my case was severe and more than he could handle. Seriously???

I only Gave it one star because you have to put some kind a star but my daughter was discharge even though she was part of her mania depressiogave it one star because you have to put some kind a star but my daughter was discharge even though she was in the middle of her mania of her bipolar depression and they promised me that they understand they know was going on and they discharged her the next day she decided to have a complete Melt down the second she walked in the door because she was done pretending they promised me that they saw right through it but they didn’t the staff and the nurses and therapists were all very nice personally think it’s a good about that facility I wouldn’t recommend it at all I just wish I had better insurance I would’ve taken her somewhere

Terrible. Dont take your family here. Any review over one star is paid for. Needs to be shut down.

DO NOT GO HERE UNDER ANY CIRCUMSTANCES.In the first 18 hours at this facility the following occurred:1.)The nursing staff misidentified medicine as OTC when it required an RX.2.)I given visiting hours of Friday upon check in at 10PM. The next day I was told visiting hours were in fact Thursday, that day.3.)This hospital promised to not administer medicine without prior written consent. They administered medicine without consent and first denied doing it but when pressed admitted.The incompetence at this facility puts its patience in danger. Please go elsewhere

Very unorganized, bad attitudes everywhere. I do appreciate Mrs Olivia,(my therapist) and the Doctor for helping me get the hell up outta there. Other than that, i got to meet some really nice people while i was there. May God Bless them all.

I was here for five days and it changed my life Ms D and mr doug and no mr marcus i won’t forget you were the best help I came out a better kid i am currently on my way to san marcus treatment center not because i have too but because i chose to i chose to accept my responsibility my stealing problem my violence my attention problems and say i needed it to help the little things Great cooks great food great environment chill staff this changed my life send your kids here

All the staff was great. It was the first time in a long time I felt like people cared. Bill seemed like the guy in charge and was pretty amazing. Super friendly. The nurses were unbelievably patient. From what I witnessed in the short time I was there deal with an incredible amount of garbage and still smile and help. All the one star and bad reviews are from problem children. Place was great. The head docs werent much help but cant win em all. Besides that nothing but good things to say. Thanks much.

2 doctors for 94 patients while I was there. Multiple withdraws and seizures, refused to help me. Do not admit yourself here, I would have died if I didn’t know what I was doing!!!

Dr.Patrick was cool, but we didnt follow the schedule at all. It was very unorganized. The kids there were cool tho.

My brother was discharged even though he was clearly unable to take care of himself. They sent him out the door on his own without notifying anyone. The next day he tried to commit suicide. Horrible place.

Disorganized, understaffed, horrible communication. They made MANY claims that were not carried through. They denied me the opportunity to speak with my sons treating physician except for 4 minutes over the course of 5 days and tried to discharge him without any instructions, asking me to sign papers that were not explained. I hope to never set foot in there again. Definitely dont go if your stay is going to involve a weekend because the poor care and awful communication get even worse then.

It’s absolutely no fun being in any type of contained acility. The nurses do the best they can while being verbally abused.Bill at night is genuinely caring and helpful.Ray the case worker was re-assuring and very communicative.This is not a wellness retreat, it’s a facility to assist and treat various forms of mental illness.I won’t expand on my stay or the reasons that led to it. But I did not need to be there.Having to stay when your lucid is sheer torture, but the laws state what they state.I feel the opposite of what many are saying here.These men and women have tough jobs and they try to help as best they can.Food sucks, beds are hard, nothing to do, but it is what it is. Could it have been nicer?? Of course. But the people were kind in my case.

Stay away from this hospital!!! Keep your friends and your family from being admitted there!I had a love one who was admitted into this hospital and by the time she got out she was worse than what she was when admitted to cross creek and we had to get her admitted to another hospital immediately upon her discharge from Cross Creek!If you want your loved ones to be in filth and be yelled ay by the staff all the time, then go ahead and admit your loved one at Cross Creek, otherwise stay away as far as you can!!!

This place is by the most disgusting place ever to put a child in my son was in there for two days and they were very unprofessional and disorganized and the doctors there have no communication whatsoever with the parents nor the therapist they never called me to tell me how many days my son was going to stay there. They never talk to me about what they were going to do with him for his medications the only time I heard from the nurse was to get my consent if my son could take a bipolar pill that was given to my son. The nurse only called me to convince me of the doctors orders to get my consent to saying yes or no and even though I said no they still gave it to him the pill. Everything there is very unprofessional including the nurses I was there from 10 AM and didn’t leave till 1:00pm they had called me that my son was ready for pick up and it was a lie it took them a long time just to get him ready and they didn’t even have all his meds together.I even asked for a school note and the nurse went back to see if she can get me one she kept on telling me that they didn’t give school notes anymore but for her to bring me that’s note to me it took her two hours and she never came back The receptionist in the front office with the only want to get the therapist in that facility to write a note for school but two hours it’s ridiculous to wait on a school note. The staff nurses and doctors are by far the most worthless you would think that because it’s an awesome city in specially because were in the capital Of Austin you would bring your kid to a good place I do not recommend this place to nobody regardless what the caseworker have to say regardless what that state has to say regardless of cops have to say about this place The kids are not getting any help whatsoever they’re only there because that way they don’t hurt anybody and they don’t hurt themselves there’s no therapy involved there’s no communication with the parents either and you only get visitations certain days and certain timeframes. I believe that as a parent we are allowed to speak up of what our kids tell us and experience about this place and what we see and experience ourselves! The staff is unprofessional with the kids because they use profanity on them instead of speaking to them politely and correctly. My son was given a red pill while he was there and they give it to everyone this red pill and the symptoms are for them to erase the memory so they don’t remember nothing about cross creek! I never spoke to the doctor I never got to speak to the therapist I never got to speak to anyone there just the people in the front office to drop off the clothes for my son.I never got a call saying that they needed to do a conference with me with the doctors or therapists and they never even told me when or how many days my son was going to spend there. The only time I heard from the therapist what was when I had to go pick him up because his time was expired and they just wanted to continue treatment and I said no to them because as a parent I feel responsible to get him better help on the outside without him being in a place where it’s bad and loss of communication and Disorganized. I recommend to every parent that has their child here to check their blood levels after they leave this place there you’ll find out if they gave them there medicine the way they’re supposed to there if those lap works come in low that means that they didn’t give him the medicine that they were supposed to give them the time being there! I also know about the ice box because my son told me about it.After discharge they tried to convince my son to stay. Never again 🤯 after picking up my son from that terrifying place it looked like he didn’t get enough rest Nor sleep not enough food because he was starving and he Was wearing the same clothing since the day that he got there he didn’t even look like he took a shower he had to white stuff all over his hair . iAs a parent I’m not gonna sugarcoat it for anybody I am going to sAy anything but the truth!!!

This is a very unprofessional place with very rude staff who are unwilling to help family deal with crisis. I had to threaten to get police and attorneys involved just to get my son to call me. They kept his medication from him. I am a nurse and I understand HIPAA but they do not try in any way shape or form to make it easy for the patient or their family to get in contact. My son said the AC was broken, The bed was broken, the food was awful and the place was falling apart and nasty. The only one star I can give is the nurse Bill is very nice.

I was in this hospital for 17 hours ,they said I would see doctor in the morning.after I saw the doctor I asked for my pain meds and me bi polar meds . When I got to the window to get my meds all they had was my estradiol witch is for menopause! What! They said I needed to see the doctor, I told them I just saw him.then I was told oh no another doctor it took them all day and at several different times.It was an ICE BOX. The staff walk around with jackets and hats on it’s so cold. I told them it was making my physical pain worse and they just kept throwing blankets at me. I asked to leave at 10 am because they weren’t taking care of my physical needs along with me mental needs. They said they would talk to the doctor and get me paper work when I got upset that no one was getting me the paper work witch I got at 3 pm. When I finally got the paper work then they said it would take maybe 4 hours for the doctor to sign off and when I got upset and yelled that I was leaving that said they would do what they could. They asked me to go sit in a room and then proceeded to lock me inside the room. I did finally got to someone it was a Social worker and all they kept asking me is if I would change my mind I said no over and over NO,I WANT TO GO HOME! Just let me go and they made my sister wait in the lobby for over an hour . Was the worst 17 hours I have ever spent in a psychiatric facility. NEVER EVER Go THERE THEY JUST DON’T care. At one point there was nobody at the nurses station the phone just rang rang rang and there was a number of patients waiting to speak to staff that nobody could find! We said Hello over and over and louder and louder and nothing! They were all in a back room ignoring everything. You can’t make phones or receive phone calls till after 4 and only for a short time visiting hours are 1 hr Sunday Tuesday and Thursday. In all it was horrible and please GO SOMEPLACE ELSE !

As a patient, the staff were nice and got the therapy I needed. Only problems are sometimes the kids dont take the therapy seriously and the therapists did nothing to stop it. Although there was one very good therapist who was intriguing and worked well with the kids. Plus, the place is severely understaffed.

My son was in this facility and we had a good experience. They were waiting on us when we got there. They immediately started the intake procedure. All the staff I encountered was friendly and helpful. When the ER sent the wrong list of currant medications the nurse immediately wrote down the correct dosages and called the doctor to get them corrected. My son never complained about anything about his experience. Upon discharge I did not have to wait like I have at other hospitals. I had requested certain material during the family meeting and everything was ready in a nice folder. All his clothes were returned at time of discharge.

This hospital saved my life. Excellent Dr’s nurses and therapists.

Spoke to staff on Friday about my 14 year old son and was took a bed would be available on Saturday. So we made an appt and explained to the lady we live 2.5 hours away. She stated that if any thing changed she would call us. On Saturday we showed up for appt and was told no bed was available then locked us in the front lobby while she called around to other hospitals. My husband and I were able to contact 10+ hospital, ask question, and find another bed in the woodlands before staff even checked on us.

After my 8 year old son was there for two days, we had to remove him. In two days, hed received 8 days worth of doses on one medication. He was highly overdosed. I spoke to him on the phone the day we removed him, he sounded worse then an intoxicated person. Couldnt understand him at all. My family went to visit, said his tongue was hanging out, slurred speech, hands trembling. And were pretty sure he had on the same clothes two days later, all stained up and nasty. Avoid this place at all cost. We wanted help for our son, they did damage.

If Zero stars were an option thats what they would be getting. My family member recently went to Cross Creek voluntarily having been told be another place that they could not do a mental health assessment and they could do that at Cross Creek. Questions were asked about length of stay and they told us she could sign herself out after the assessment if she wanted to. When she did ask to sign out they refused to let her and threatened to file an OPC to keep her there. Mind you she had no signs of imminent risk to herself or others, she did not upon admission either. No one would call her emergency contact back nor would they give a real reason for why they were trying to keep her. She was not given the clothes that were taken to her nor was she informed of anything even when she asked. I have worked in the mental health field for several years now and this was and obvious case of trying to milk the insurance. Once the emergency contact told Cross Creek that she had contacted an attorney and advocacy representatives suddenly Cross Creek was returning her phone calls and decided that the patient could be released the next day (they originally threatened not until friday). This place is laughable and a joke. They have no sense of patients rights and I feel sorry for those stuck in there without someone on the outside that is knowledgeable enough to get them out of there.

This is the single worst mental health facility I have ever encountered. My friend had a reaction to a drug and became suicidal. She spent 3 days in cross creek doing absolutely nothing, except for occasionally coloring in coloring books and in total joke group sessions. She was given two drugs which have a bad reaction, and her symptoms all worsened. They did not even meet with her to diagnose. They just started medicating her without any blood tests or meeting with the psychologist/psychiatrist). I was her guardian and primary point of contact and they lied to me repeatedly about numerous matters. The director is the single most dishonest health care professional I have ever encountered. This place is nothing more than a butts in beds, understaffed, failing their patients and worse. A patient was complaining that they had been there six days and no one had even met with them yet. SIX DAYS. Despite her being able to check out voluntarily we had to involve a lawyer and the director from the non-profit in town that funds musician mental health in order to get them to release her so we could take her somewhere else. It was a total nightmare. She was freezing, and I had to go buy her clothing and warm items. In no way does this place offer anything but baby sitting for those who are ill. It is absolutely worse than star. We went there seeking genuine help and she came out far worse and due to their failure to diagnose prior to administering drugs she worsened before we could get her in on a drug that did not make things bad. She was struggling with her weight due to a physical issue and the drugs they gave her made her throw up and she dropped to 86lbs from 98 before getting things under control. Seriously, this place should be shut down.

Worst mental hospital. Senior citizens pooping everywhere no nurses to clean it health hazard

Words cannot even begin to describe the lack of professionalism at this facility. It should absolutely be shut down immediately. Both our Authorizations to Disclose Healthcare Information were lost. Thank goodness I had requested copies because they began accusing me of lying. Document retention and recording policies are absolutely pitiful. After several requests to meet my family members doctor and/or therapist, we were constantly denied and never did. Calling a patient is impossible - I literally called over 200 times one evening and no one ever picked up the phone. I overheard several families mentioning that their family members were being overmedicated. Upon discharge, we were not contacted and told hes and adult he couldve called you. Well guess what? You are all supposed to be professionals and should have the capacity to call family members when someone is being transferred to a new facility. They are in YOUR CARE. DO NOT send your loved ones here.

Excellent care of my son. Thank you Cross Creek - especially Terri and Patrick! Im very surprised by the negative reviews. My son has been in and out of multiple facilities and Cross Creek is the best one. Some of the things they do that others dont: separate the boys and girls, even for lunch; counselors regularly met w/ our son, kept us informed and worked with us re: our sons follow on placement. Our first family meeting was scheduled for the 4th day vs. day of release. And on release day the turn around time was about 30 minutes. At a different facility north of Austin this process took over an hour and was VERY disorganized.

Came here after self harming, the staff was really kind and focused on helping me get better for the most part. the food isnt great. I met some really cool people while in my block. I wouldnt like to come back here but if i ever needed to I would choose this place.

I was 10 minutes into this hospital March 16 I believe till the 27th for suicide. When I walked into the door it was the filthiest place I have ever seen in my 54 years the people were rude and treat you like you’re a child after seeing the conditions of this facility I I did not want to stay I asked for a phone I was calling home to get someone to come get me because it was so nasty in there I had three big black men and one woman sweet woman drag me down from one hall up another hall down a hall because I was refusing to stay because of the conditions of the place. I have chronic pain disorder in my right ankle I told the big guy that I had my ankle was I had a bad ankle and a sore foot and he just took my foot And rotated it into a state after me telling him it was her now to this day every time I go to pick up at my foot it’s like a nails being pulled out of it. I also starved a this place. I took the dietitian about having stomach surgery and not ate able to eat lotta starches and things like that can I please have ensure shakes or something to replace the chunky snacks that they only gave you one though. Anyway please please do not let anyone and meet you into this hospital I wish I could get an attorney for what they did to my foot and the glasses that they broke off my faceSandra G

Its a good hospital and also if u resecpet the nurses then theyll resecpet you😃

I checked myself in for anxiety and depression. When we first got there everyone was nice and all but we wait 2 or 3 hours before someone finally came to get me. While in there, and I was only in there 3 days, I wasnt crazy about the nurses. I didnt really talk or give an attitude so none of these nurses were rude to me. However, I noticed some of them being really rude to other patients. Just the tone of voice was so negative. Other patients were being just flat out ignored when having a question or concern. There is one specific hallway for the more serious cases (people who are a danger to themselves or others) in which they keep that door locked. In one case a nurse held up a needle to someone in that hallway (needles are one of his triggers) and smirked. You dont do that, I dont care who you are. Thats mean. The patients in that hallway were forced to bang on the window in order to get someone to acknowledge that they were there, then got in trouble for it. I just didnt like how they were locked in a hallway all day and night everyday.. A few of those patients got to come out rarely and when they did, they were super super sweet. So when they got locked back up in that hallway you could just see the sadness in their face. Overall, my experience was fine for me, if you dont talk and are super polite... but I didnt like how they treated others.

Just closely monitor your child and wait for a bed at Dell

Mr. Bill is at Cross Creek Hospital! I guess there is a God! Thanks to everyone else also. I hope I will be feeling better so I dont have to return :)

Place was ightI was admitted to the hospital for suicide I got sent from Victoria here to cross CreekI must say Priscilla aka the black girl was super rude in the a unit my I made 4 friends there..... Heather and CaliWere awesome peopleIm happy I wasnt treated poorly I would rate 5 stars but unfortunately I cant due to the fact that Priscilla was mean and rude to patientsShe didnt have a great additude at all!

Last year I was going through a lot and began abusing Xanax, one day I had enough of all the struggles and hurt so I took a large amount of pills. My boyfriend found me a short time after I had lost consciousness and after about 16 hours, a stomach pump, and waking up to my whole family standing over me in the icu, I was told that I’d have to go to a psychiatric hospital. I’ve dealt with depression since I was about 10 years old, but at Cross Creek I finally got a diagnosis and began getting medicated. This place really helped me become better, it gave me the skills to be able to work through my depression. The staff for the most part was very caring and very involved. I met some really great people in my unit that were going through some of the same things that I was. I found that as long as you participate in the group therapy and as long as you are open and honest about your depression and suicidal thoughts and tendencies it will go smoothly and you really get the help that you need. I’ll always be grateful for my experience at cross creek and I’m glad to be alive and well today, doing better than I ever have.

I like this hospital and it is my first choice for emergency psychiatric care. The staff is caring. I love Mr. Bill, the nurses, David, and the admissions staff.Things move slowly. That is just how hospitals work. It is not just Cross Creek. You cannot do anything about it.Tips:- Participate in your care. Be your own advocate. No one is going to do it for you. Be honest about what you need. Sometimes it sucks being there but take advantage of it. This is time you can solely dedicate to yourself. That does not happen too often.- You can pretty much guarantee you will be there AT LEAST 72 business hours. This does not include weekends. If you get there on Saturday, your 72 hours does not start until Monday morning. This applies to ED (emergency detention) as well.- If you have to ask if you are ED, you probably arent.- Go to those groups! Go to breakfast, lunch, dinner. Hang out in the day room. It may be the last thing you want to do, but that is something staff monitors. You have to put in the effort. Hiding in your room and not participating is going to make time drag. Plus, it is hard to see your progress if you do not participate. No one can tell how you are doing if you hide.- Bring warm clothes. I cannot stress this enough! Do not bring those booty shorts. You do not need to look cute for anyone. Probably not going to meet your soul mate here. LOL. You also are not going to want to wear them. It is never warm. Do not even count on it.- Have visitors. Give them your access code. Put them on your list. It breaks up the monotony of the day. You will appreciate seeing familiar faces.- Lastly, be courteous to the staff. They choose to be there. Sometimes they seem grumpy, but it probably has nothing to do with you. Take their attitude with a grain of salt. They are busy. They really do want to help you.

If I could give 0 stars I would, I just got out of there last night. The staff was the rudest group of individuals I’ve met in a long time and communication was terrible , not to mention the way they treat their own patients is disgusting and you can tell they’re just in it for the money. I was in unit B and let me tell you, the techs were awful the only good tech is Jordan. Keisha and jasmine are the scums of the planet and AWFUL techs. I needed a tampon because I had just noticed I got my period and one of the techs literally rolled her eyes at me like I’m sorry that I’m a teenage girl and I GET A PERIOD. Not to mention they left me without underwear or a bra for 2 days .... so if you dare to come here, make sure you bring extra clothes. I was admitted from school so I didn’t have extra clothes which left me in a disgusting and filthy situation.

As a recent in-patient for major anxiety and depression and suicidal thoughts, it’s a risky choice for those seriously in need of hospitalization. Most importantly, you’re responsible for your own care: you can sleep all day, skip meals and therapy sessions as I observed from others (who may or may not be suffering from medication-experimentation) and your hygiene is at your discretion, as well as providing yourself serveral sets of comfortable clothes to avoid wearing blue paper garb which, from what I heard, is itchy as hell.This hospital primarily prioritizes “a great variety of experiential therapies” which has/had a detrimental impact on the behavior of other patients I was with during my stay, in addition to supplying you or your significant other not only concurrent prescriptions but also those suggested by visiting doctors; a complementary 50mg Trazodone supplement (a sedative and antidepressant) at bedtime is provided (unbeknownst to me my first night, but helpful to say the least).Seriously considering the therapists visiting and the staff’s scheduled group sessions, the facility’s “individual therapy [and] group therapy” for my Adult Unit was more laughable than helpful. Besides playing trivia games and doing daily reflection worksheets (Listing your “Daily Goal”, rating 1-10 your anxiety, frustration, depression, and anger respectively, and circling adjectives to describe your mood) you’re more likely to bond with your peers, establishing a background support system.I strongly recommend you make friends by finding someone to introduce you to the micro-community in the unit; there almost always is an extrovert to happily show you around.CAUTION (If this is your first stay): Be aware that this is a psychiatric ward or “nut-house”, not your local community center, so be careful of what you do and say or you might unintentionally piss someone off.Locally, (inside my Unit) there are varying degrees of opinions of the staff. I would specifically recommend good manners which might help make everyone’s day easier alone.SLEEP: At night, you’re checked on every 15 to 30 minute periods as the night progresses, so I recommend you leave your door cracked for the sake of getting any sleep especially on the economy mattresses. Ask for a second pillow and blanket.***It’s probably best you find somewhere else for yourself, unless watching TV most of the time in the day-rooms is your preference besides spending at least 30 minutes outside at your own discretion.***

It sucks here, i been to a few of these places AND THIS ONE TAKES THE CAKE FOR WORST ONE BY FAR

I loved this place the staff were nice and caring and it helped me when I thought I had no worth any more

Felt like I might as well have gone to jail. Your days there are restricted to a 100ft hallway and a small break room. Occasionally herded to the cafeteria and gym for an hour. Sometimes you get to even go in your own room. A lot of the staff are patronizing and treat grown adults like they are children. Upon arrival, all belongings were confiscated, including phone. Had to disrobe and be physically checked. I barely had a chance to contact someone that I was being involuntarily admitted even though I suggested going and volunteered myself. I went from hopeful for new help and treatment to betrayed, scared, angry and trapped. 48 hr involuntary stay became 112 hr imprisonment no matter how I was doing because they dont have doctors staffed at night or weekends. When confronted, they disclosed that, technically they COULD come in and sign for release during those times and they have in the past, but they just dont do that. Even though I pleaded with them that a longer stay would hurt me financially and mentally cause me stress and harm. Dont worry, they made sure I would have to pay for the extra days whether they hurt me or helped me. The therapists even agreed, based on my story and testimony, that involuntaty admission didnt make sense for my case and they also agreed that what they provided wasnt suitable to the treatment I needed.I had never been on psychiatric medication for my depression, but they started me on too high of dosages for gabapentin and sertraline HCl that a real psychiatrist I saw months afterward was astounded they put me on at those doses. I had immediate side-effects (localized headaches and mild vertigo) which I continued taking them until I finally got an appointment with the aforementioned psychiatrist. None of the group therapy sessions were anything that applied to my issues or were helpful for me.A staff member presumably stole $100 worth of comics a friend brought me, as only 1 of them was checked into inventory and the other 7 werent and they couldnt find them.You have no freedom or agency nor say in your treatment or needs. You have a brief moment each day to contact the outside world by their telephone only (which means you have to know peoples numbers or have had a phone to get the number off of before you were admitted) and an hour of visitation on some days. They did not seem invested in how the drugs they administered were working or affecting their patients. Some staff were nice, but most treated you with suspicion and talked down like you were a 5 year-old who just needed to obey and be herded from place to place. It never felt like they cared if they were helping you get better, they didnt invest in you, you were just an investment for them. The environment was uncomfortable at best.So yeah, just dont. I came in hopeful for help and left with the overly high drug doses, a traumatic experience of extreme anxiety and imprisonment, and a $2200 bill (after insurance). I came out way worse than I came in in many ways.

The staff was respectable and caring.

People are nice, but obviously understaffed. I would say this place is best for drug detox. Real psych problems seem to be a stretch for this facility and in particular the medical director (dr). I was not impressed. Ive found mental health care and insurance in Texas to be poor, but if you need it, get it. It just may be an extended and unpleasant experience at this facility.

I will use my actual name here because I dont care if someone recognizes it. These people were not nice. They gave me nothing to do all day for the week I was there at 11 years old. I slept all day every day. They medicated me without a single blood test. The staff were always bored, the beds were uncomfortably stiff, and they wouldnt let me and my friend Joel watch anything but Nick Jr. Not even animal planet! Just because we were 11. They let us roleplay, but we could rarely go outside (where there were bees and dangerously unused spring-seats) and we werent even allowed to talk to the teens. The personal therapies were superficial; the group therapy was dumb. I remember one of the activities was literally to play jenga and answer personal questions that were written on the blocks, about anger issues and impulse problems. There were only 2 of us in the childrens ward anyway. Also, I noticed alarms all the time, and nurses were always chasing down teenagers and locking us in our hallway. It was prison. They dont care. Save yourself 5 hours of vague evaluation and a week-long visit and get real help. All they did for me was set me off with medicine and 11 pages of autism resources.