The rooms were clean. We had a big group and the service was good. However, they don’t clean the room during your stay because of COVID.

I had called a week ahead of time to book a room for a Saturday night. This was the hotel our friends had a room block at for their wedding. I gave the woman on the phone the room block name and date. When my husband and I went to check in, she couldn’t find me. After giving her the confirmation number, she found me, but I was booked for the wrong weekend. She went to get a manager, and the manager confirmed that the staff member I had spoke with scheduled us for the wrong weekend. Upon seeing who the staff was that booked us, she remarked “that’s not surprising…” They did not have any rooms for the same rate that we booked, so she offered to give us an upgraded room..for $314, which was only a discount of $30 from its original price. The room we had originally booked was only $114, so no, we could not afford an over $300 room. Since this was their mistake, they absolutely should have offered us a room at the same rate, even if it was an upgrade. Luckily my mom lived in the area, otherwise I don’t know what we would have done. Would not recommend to anyone.

We stayed here in October 2021 for one night. After a long day of travel in New England, we encountered a not so friendly night clerk. After checking in we went around to the back building and had to enter through the spa area, then take an elevator down to the basement level where I room was located. The building is old and musty smelling. Inside the room the smell of mildew was very strong. We turned the air conditioner on and after a while it made the smell more tolerable. Furnishings were old and worn out with cigarette burns and stains. The bed was OK as for comfort but there were black hairs on the comforter. At this point it was too late and we were too tired to complain. The toilet was crooked the way it was mounted which meant you had to sit facing slightly into a wall. There was hair in the sink and in the shower. The shower also had mildew growing in the grout at the floor. The place was very big and obviously catered to conventions. They did have a beautiful pool area but since we were looking for a clean, comfortable night’s sleep that didn’t interest us. They advertised a hot breakfast but we were disappointed when all they had was grab bags with granola bars and muffins. The coffee maker in the room was yucky with stains of something in the water compartment. We couldn’t wait to check out and to get back on the road again!

If there was no star I would have picked that. Horrible. Just horrible from the second we entered until we left. Upon arrival, the front desk worker was complaining she didn’t have lunch and didn’t have a lunch break or cigarette break. We bought her lunch, we paid for early check in but did we get it? Nope. 3pm check in when we had to leave for a wedding at 3:15pm. Didn’t pay for the early check in but, wow. Outdated is an understatement. I understand places are short staffed right now but this was just horrible. The next morning the power went out and fire alarms went off for at least a half hour and were still going off when we packed up and shipped out. This place has gone downhill fast. Their “grab and go breakfast”….. JOKE, gogurt, granola bars and tasteless apples. Might be a good time to reassess the decision to stay in business…

We got placed in the wrong room. But was switched with no issues.My complaints are the noise. You can hear everything in the parking lot and every sound in the hall, as well as people stomping around upstairs. We were in room 201. There was a funky non detectable smell. The carpet was all stained and there was mold in the bathroom.But the biggest complaint is the noise. Nothing seems sound proofed at all. When traveling with a child, noise can be an issue.The room was of decent size, had a small weird tv in the loo. The fridge is in there also. The shower head leaks when using the tub.Not sure what to expect for breakfast as I’m currently still here trying to sleep, listening to doors slamming. Definitely will not be returning here for $140 a night. The noise killed it for me!

Food needed to be vacuumed off floor. Never happened after telling front desk. Room had a strange smell. Fireplace wouldnt shut off. Reported, but never came by to fix. Had ac set at 65 and room was still a little warm. Phone didnt work, had to use cell phone to contact front desk. Bed was comfortable. Breakfast was kind of a joke. A paper bag with a granola bar, yogurt, piece of fruit (apple/orange)…nothing to drink. Enjoyed the indoor pool and hot tub. They did give a military discount.

Musty, outdated, run-down, and false advertising. I had had the Senator inn and spa on my radar to visit for a few years. I was very excited that I got an opportunity to travel this week and decided to book a two queen bed room for $139.00.First impression of the room- yikes. It’s a motel with outside access. Not as safe feeling or resort quality as I’d expected. Upon entering the room, it smelled like someone had chain smoked in there for 40 years, sprayed Lysol, and cranked the AC on high. I went to the front desk to let them know the room smelled and that it was in fact NOT me and my 4 year old who were smoking things in there just in case the hotel decided to fine us (as posted in the room). After 8 minutes of enduring the musty stench of the room, my daughter and I headed to the pool. The indoor pool was fine. The facility appears to be confused. It’s called “the senator”, the wings are termed “presidential, congressional, etc- but all the decor is of 90s Grecian/Roman tackiness. Painted columns and Parthenon included. The outdoor pool was fine, as we managed to find ourselves there to swim too.And after 2 hours following check in, my daughter and I left. The moisture and humidity clearly breed undesirable things which we didn’t want to wait around to witness. So, I didn’t even spend the night, we used the pool for 90 minutes and left.I couldn’t bring myself to complain to the front desk staff because let’s face it- they have no control of how the rooms/facilities are funded and cared for. Plus, I’m sure they deal with enough public complaints as is.Anyway, the photos on the website advertise an affordable experience of a resort with a spa. Having amenities like a fitness center, restaurant, spa, and pools on the premises. I am utterly disappointed. And to add salt to the wound, when I got home- a cockroach crawled out of my duffel bag.

Honestly for the area the pricing is way too high for our stay here they were way to busy focused on the spa and pool and didn’t put enough time into having a good breakfast. I was so excited for it to walk out and see a yogurt and a apple in melted ice

Comfortable bed, nice pool, hot tub made me sad.

Room smelled like mold, bought air freshener instead of talking to front desk after seeing the kinds of responses left to past guests on here. Turned on the sink and the tub started bubbling. Turned on the shower and had standing water. Couldnt even take a dump in the bathroom comfortably because youre a centimeter away from the wall. An inch gap under the door into the hallway. Can hear every noise in the hotel. Definitely would never stay here again.

I was not a guest--I have used the GYM facility regularly when I come stay with my family. It is a beautiful place, but there is little concern in some essential ways. TVs are absolutely not maintained--for example, only TWO out of the whole lot appears to get HGTV because one of the channels just doesnt work on the others. None of the weight equipment is updated--meaning it is circa 1970s--but this is not a weight-lifters gym. It allows you to maintain when away, but for strength training on a regular basis, Id go to Planet Fitness.The front desk staff has been overwhelmingly unwelcoming. There are regular users of the gym who mess it up, but are never spoken to--even when advised about. As an example, one regular in the mornings ALWAYS brings 20 LB dumbbells into another room and just leaves them on the floor for someone to trip over (and, at minimum, put away). He also takes a cup of water and, instead of throwing it away, leaves it around for someone else to get rid of. Really boorish behavior that staff knows about but chooses to ignore. At my gyms in NYC, the member would be spoken to.A lot of this could be addressed through written rules posted on the wall if the gym was interested in doing so. It likely would not prevent people like this one weekday morning member from hazarding up the gym (which should be very explicitly dealt with), but it would certainly help.Overall, very pleasant atmosphere, barely adequate equipment, and unimpressive management.

I stayed here with my partner a few weekends ago. We got the King suite! We where very excited to branch out and try something interesting. I would recommend not using the jetted tub in the bathroom. It shoots out water everywhere! Its also very loud. No matter how hard I pressed the button to shut it off nothing seemed to work! The bed was also kinda iffy. Stiff on the back. Outdated, worn out furniture too...The pool and the hot tub was nice! The room was nice and clean, the shower was nice, water stayed hot. Other than the tub issue I still liked staying here. Although Im being purely honest here.... youd probably have a equal amount of fun time in a normal room. The king suite wasnt that impressive. Could have saved money and gotten a queen suite...

Positive: The first-floor room was so convenient - we were able to back the car up to the door to unpack and re-pack. Bed was comfortable, room was a good size. We didnt have time to use the pool but we saw many people who did. I would stay here again. Negative: The bathroom could use an update, but it was functional.

Positive: The swimming pool and hot tub area. Also it is nice that it was dog friendly. Negative: This hotel has gone down hill significantly. The building and rooms need updates everywhere. Once an excellent hotel but now needs MAJOR improvements.

Great hotel with fabulous service. We have stayed at this hotel so many times that I can’t even count them. It is the nicest hotel in Augusta in my option. The Fairfield one exit north is fine, but lacks the traditional feel, and excellent service of the Senator Inn and Spa. Their indoor pool is also great. We usually book a room or two in the “Presidential Wing” which are essentially deluxe rooms. The Spa Suites are also very nice with an additional room. It is funny that they are called “Spa Suites” when they are actually the farthest rooms from the spa. The rewards program the started several years ago has also saved us lots of money at the Cloud 9 Restaurant. They would give 10% of the total cost of the rooms as a gift certificate for the restaurant or other amenities.

We usually enjoy our visits at the Senator Inn and Spa. Staff was efficient and friendly. Unfortunately, it took us at 20 min to get into our room. After two different sets of swipe cards we were given a different room. Again only swipe key worked. We left it at that!. The Hair dryer was not working in bathroom. Bummer!! damp hair! Alas, at the end of our day,we found our matrices dated and extremely uncomfortable.The pool was a delight and we were thrilled to find the Bar/Lounge now opened. Our Bartender was lovely!! A limited menu is now being served weekdays!! We choose yummy cocktails, Garden Salads and delicious, fluffy, crunchy bottom crust pizzas.

Positive: Nothing Negative: Everything. room was mold smelling, bathroom was not up kept, sink wouldnt drain causing bathtub to bubble up water. standing water in bathtub when showering, 1 inch gap under the door, rooms have inside and outside entrance, rooms are tiny. Never again

The scenario given to my complaint is false. I appreciate that every business needs to make a profit but at what cost? Dont be shocked if the rate you were quoted and agree to is very different depending on their circumstances or what you look like perhaps. No Integrity, management MIA for rectification, poor customer service and they unabashedly LIE.Their are good guys & bad guys in Augusta ( just as in real life & a Steven King Novela)...in a nutshell these are the bad apples in the bunch. Utilize the SPA but dont book your stay here especially . Be forewarned.

Positive: The king suite was amazing ¿ so much space, a fire place, a jacuzzi. Very quiet!!!! Lots of amenities in hotel, gorgeous spa (pools/hot tub/ sauna) and gym a short walk away. Staff was friendly, helpful. Starbucks 1 min walk away. Awesome!! Negative: Cloud 9 restaurant was only open 4-9pm during our visit so we didn¿t get to dine there and there was no sit-down breakfast in house... but Augusta pancake house is right down the block so no big deal. Also key cards stopped working a few times rando

Hallways smelled musty, the room was fine but hot ac took all day to cool it off. Fridge in the bathroom was all wobbly and wouldn’t keep anything froze so water leaked out onto bathroom floor which is tile so i kissed floor the first night, back still kills from that. Then we paid on the Tuesday we checked in and it took out but then wasn’t took out took out a week later and left us short then!

After reading several reviews I was hesitant on staying here. Needless to say I’d stay here anytime. Our room was very clean, well kept up building and both pools were enjoyable. I highly recommend this place.

Its amazing to find a spa of this caliber in Augusta Maine. The pool area is gorgeous with a large water fountain trickling, hot tub and mineral pool, hand painted mural and beautiful blue ceiling over the pool painted by a local artist. What an oasis.

First time was great(2 years ago).This time, meh. no one wearing masks, pool was too crowed, same with jacuzzi. Used outside pool ( only 4 people)refrigerated bagged breakfast!( threw it away) The restaurant was open so why bagged breakfast? No shampoo,conditioner, shower cap or lotion and 1small bar of face soap for 2 people. Really disappointed this time. Staff was doing the best they could do, with the tools at hand.

I dont know what Senator would stay here. If you like the smell of mold, cheap beds and the interior of a Motel 6 its a win. Great amenities and bad rooms = no return guests. Friends staying at the Hampton Inn, yes my choice if I come back up this away...

Positive: Amenities are great. Negative: Room was small and not enough soap or towels. Front desk staff in the morning was rude and said they wouldn¿t give us late checkout without charging even though we had confirmed the 12:30 checkout the night before, were woken up by a false fire alarm

Im a traveling nurse. I can from Texas which is a long 30 hr drive. Lol... I ran into bad weather in Pennsylvania and was a day late arriving for my reservation. Since I had contacted the 3rd party I made reservations with I didnt think that I would also need to contact the hotel. When I arrived the front desk told me my reservation wasnt cancelled and I wasnt considered a no show but still they couldnt honor my reservation. After a couple of hours working through the 3rd party finally the manager John did allow me to check in. I was grateful. I asked if I could get a room with an outside door due to the fact that I would be caring for patients who tested positive for the virus and wanted to limit entrance into the hotel. The 2 people who checked in before me who didnt have reservations were given outside door rooms. I was given a room up 3 small staircases as deep into the hotel as possible. 🤷🏽‍♀️After 5 nights I tried to extend my stay and told the front desk that this is what I was planning. I had worked 12 hr over night shift and fell asleep as soon as I got to the room. Woke up to knocks on the door that I needed to check out. So I called down to remind them that I was extending my stay but they said my card wasnt going through. Dang fraud protection was thinking it may not have been me using the card so they were waiting on my approval. But instead of continuing to honor the rate I had already been staying at they were charging me more than double that. So I got my bank straightened out and went through the same 3rd party and reserved the room for the old rate for another two weeks. Got a confirmation number. Then called the front again. But before they could answer me I am getting knocks at the door that Ive got 15 minutes to get out. Apparently someone else rented the room while I was working to get everything straight. With the money taken from my account and now no room to stay I guess Ill be sleeping in my car for 3 to 5 business days until the money is back in my account.The room was fine. Didnt have house keeping at all for the week so I cant say anything good or bad about that.Being a nurse over the past year has been difficult to say the least.I dont blame the hotel Im sure they were following their policy. But, this was my experience here. Interpret it however you want.

Positive: Location was great. Negative: The room had a strange smell that we think was due to the proximity to the pool and spa. Had to keep the fan running in the room 24/7. Very noticeable upon entry. And entry was not easy - over three days we went through 4 failed keycards.

Its decent but understaffed. We were told we could check in early but werent able to when we showed up due to understaffing.

My massage with Whitley was AMAZING! She was absolutely fantastic. Worked through my trouble areas. Working out knots and tightness. I can’t say enough good things about her! So if your in central Maine and you need to treat yourself to a massage look mo further! Whitley is a true gem 💎

I would consider it between 3 and 4 stars. My husband and I stayed here for three nights, and each night the key card would not work. So we had to hop back in our car to drive back to front desk to get new key cards. Front desk service was overall friendly. Bed was not the most comfortable, and wish we had one more pillow. No breakfast (there were Go-gurts, fruit, muffins, and granola bars at most) and no laundry, but the front desk suggested a couple places not too far away. Wi-Fi was good, and nice bathroom (albeit small).

Complaints…Not sure where this will go probably no where but here goes..booked a one night stay online a few weeks back..got here 7/24/21 still here for the night..when I walked in I got a look from the front desk person..don’t know his name but he was rude from the get go..we went out for the day..celebrating our anniversary and wanted to relax I know it’s only 715 as I type this..it was a long day..turned tv on no signal called down put me on hold and didn’t answer..I hung up called back I told him the issue..206.? Like he didn’t remember renting the room to us..oh well im going to have to move you..I said no kinda late for that..and for the money for one night and his attitude..it wasn’t worth it..

Absolutely abhorrent service. You cannot start you paperwork before 3 on the dot, the staff are extremely rude, and to top it all off the cards to our room didnt work. A roll away is also not guaranteed so make sure you get the right amount of beds or someone is sleeping on the floor

Staff were overworked and less friendly as a result. Their website promises a free newspaper in the morning, when I went to get it I was informed they dont do that anymore. The newspaper sealed my decision to stay there, but apparently they dont mind lying on their site to get more guests to stay. I wont be back due to the false advertising.

Conveniently located near I-95, restaurants and shopping The Senator Inn offers clean well appointed rooms at reasonable prices.

My daughter and I stayed the weekend. Just for a girls weekend. It was nice, but expected it to be nicer. We got massages, they were amazing. I rate them a 10 out of 10. As far as the room, the beds werent very comfortable. It was noisy, woke up to my neighbor screaming at someone at 7 am. We had to make reservations for the hot tub, but there wasnt anyone in there making sure it wasnt being used without a reservation, so we had to wait for a bunch of teenagers to get out and when we were able to get in, I felt it was dirty. And we were only in it for 5 mins before a worker approached us asking if we had as reservation. We had to check in with the desk before we went in... there was nothing in the our room for information in the area. Had to go out to the lobby and take a picture of the menu for the restaurant. We stopped for the continental breakfast before we left, thinking could eat on the way, and the sandwich had to be cooked. I just feel, for the money I paid, it wasnt really worth it.

Everything was great except for the complimentary breakfast. Granola bar, yogurt, frozen waffle and apple. Pool was awesome and cleanliness. Over all family had a fun time.

Fun stop with the kids could use a revamp and it was a bummer the continental breakfast was replaced with a paper bag (without notice)with an orange yogurt and frozen microwave sandwich and that the restaurant was closed without notice (checked all the info before booking) The kids would give it 5 stars with the pool and spa though if you asked them! Also appreciate the pet friendly hotels and the prices are fair

The rooms were spotless, and I was amazed upon walking into the dining room of the attached restaurant! Such a cool atmosphere, some of the art has been there for years! I was told their brick oven pizza was imported from Italy! All of the staff that I encountered were very nice and also wore masks and adhered to social distancing! I did not get to use the spa but it looked amazing! Will be going back!

Hopefully there is a way to give zero stars. This place should be called Skidrow not Senator. Its disgusting and smells and the moment we pulled in we knew it was sketchy with what appeared to be drug deals happening. We didnt stay and immediately canceled our reservation and the front desk told us it would not be charged but if it was to call the manager. The Manager John is as shady as the rest of the place. He told me he was processing a reimbursement which never went through . When I called him back he said let me call you back and never did. They never issued a credit so now I am disbuting the charge. This place is not only stealing from people it is false advertising on their website. Save yourself the headache and do not book here. Oh and btw this was on a veteran rate. Imagine screwing over a veteran I thought Maine was supposed to be hospitable!

Very competitive pricing with rooms that hit far above their price. Very happy. Check in was easy and quick. Accommodations were very clean and roomy!

I had booked to stay here the weekend of August 6 for my daughters softball tournament. We found out on August 2 that the tournament was cancelled and therefore I no longer needed the room. With many phone calls between myself and Gina (the front end supervisor) it was determined that the General Manager would not accept my cancellation request. I was 1 day late on the free cancellation guidelines but unfortunately wasnt aware of the tournament cancellation until that time (I had offered emails to prove, etc). I explained the entire situation, left two voicemails with the GM which were never returned. He just kept denying the request via email. If you are not 1000% positive you wont need to cancel I dont recommend booking. There is no compassion or regard to life. Policy is policy with this place. They made $461 from me and most likely rebooked my room as they knew I was not going.

Positive: Clean. Well kept. Close to our event Negative: The full size beds in our room were terribly uncomfortable. They were quite obviously old and in need of replacement. We opted for and slept better upon the sleeper sofa. Definitely a not to repeat experience.

What a joke of a hotel, they booked us into a no pet room when we said we had a pet and then charged us extra without telling us!The hotel restaurant is also a complete overpriced joke, the sold me Orange Chicken that looked like it came from McDonalds (McDonalds tastes better) and then charged me $38 for it!The buildings are very confusing, it a patchwork of connected buildings, getting out in an emergency would be difficult under panic conditions. The window in our room would not open, looked like it had not been open in years, painted shut. AC Unit worked some of the time.....I would not recommend the place to anyone, the Manager on duty was rude.

I forgot to mention the smoke smell was so bad the towels even smelled. We told the front desk so they wouldnt charge us, and they didnt even offer a different room.

We had a very pleasant stay. The room was spacious, comfortable, and clean. Staff was friendly.

Positive: Closer to my work site than previous hotels. Negative: Evening staff coolly indifferent. No eye contact or greeting. Almost like dealing with AI instead of a person. Seemed annoyed by common questions. Room clean, but worn. Cramped passage between bed and wall. People smoking near my door. Will not return.

Horribly disappointing. Walked into my room that smelled like a wet dog. Good thing I brought some lysol. Had to leave the door open for 1/2 hour to air the room out and it was cold outside! Couch was stained with God knows what, not suitable to sit on. Found a less than fresh blanket in the closet area and spread it on the couch. $300 for 2 nights not worth it. Phone doesnt work, deadbolt doesnt work either. Motel 6 with a fancy name.

Fast check in, Spacious rooms with ultra comfortable beds and bedding. The room was as clean as a doctors office. Great shower pressure and plenty of hot water. The hot tub felt amazing and helped my sore back. The multiple fast food places within walking distance of hotel were perfect for me to get a late night snack. 5/5 definitely check out!

Got a day pass for a good price are great food in the lounge, swam in the mineral pool, hot tub and sauna. amazing experience with great staff and fun atmosphere.

I couldnt get a spa day with my wife. With a 4 day stay. And the food was messed up. Drink had stuff floating in it. I asked for more towels they told me to bring them my old ones. I wanted the ones I had plus more. 2 was not enough for 2 people. I will not be staying there again.

My mother in law didnt get the right room and the first room that put her in was dirty. Couldnt take her grandkids swimming and drug dealers in the hotel. I wouldnt recommend this place to anyone

Property was dated and not very clean. Most of their awards and accolades hanging on the walls were from the late 90s/ early 2000s and it’s not hard to see why.

Freezers in the fridge couldnt keep our ice cream from melting. Other than that, amazing stay.

Very small rooms and possibly the worst experience with a hotel in my life. And this is far from my first rodeo. Avoid this place like the plague.

Positive: The location was perfect for our needs. Negative: The pictures that they have posted for the rooms are deceptive. Theyre very musty and outdated. The first room we were in had a leak and flooded so we had to be moved. Also the breakfast they provided was laughable. Couldnt even eat the yogurt,Fork!

The bed was old and sloping. Sauna was shutdown, COVID19 or not, you couldve done appts and sterilize between. People ignore mask mandate, at height of cases. Molding on ceiling was cracking.Food was good at least, but the sleep sucked and lack of amenities was sad.

Nice place, everything is under one roof, but had a very confusing layout, it was like a maze getting to our companions room. Area had a wide variety of shopping and the indoor salt water pool, the bar was a lot of fun.

I was horrified at the conditions that were going on. My mother came to visit from Arizona and we got her a room thereTo start the tub was dirty and stopped up and the sink in same condition. The attitude of the staff was very poor when she reported it and at the least they could do is move a 72 yr old woman with an artificial hip to the second floor.The next day they put her in a different room. I went and picked my mom up that day and there are obvious drug dealing in the hotel we are from the city. Not a good look to have ppl seeking drugs in plain sight. I watched ppl come and go from the room like there was a party going on.

Well to start off we called 3 times to see if our room was ready and it wasnt all 3 times. So we showed up at 3 when it was supposed to be ready and it still wasnt. They finally told us it was ready gave us a card key which didnt work so I had to walk around the entire building, because I was given wrong directions from the employees, to get a new key. We get into the room and the floor creeks we can hear people walking above us and there is hair in the drain. Not to mention zero paper towels or cups. Very disappointed. I recommend Homewood Suites half a mile down the road. Its worth the extra $20.

We were in town and hadnt made any hotel reservations. We were calling around for rooms and rates and decided to call the Senator Inn.They were the only hotel that had the type of room we were looking for.The room was nice and comfy, cozy. Two separate bedrooms with a living area in the middle and two bathrooms. There was also a sleeper sofa. The beds were so comfy and the shower pressure was great!This particular room was one the lower level of the hotel and not on the hotel map. It was actually next to the hotel laundry, which we never heard in our room.Now keep in mind this is an older hotel and walls and ceiling are thin, lol, our last night here the people in the room above ours could be heard walking back and forth for a while, or at least it felt that way, especially when you are trying to fall asleep.Maid service was not available due to covid, but as long as we put our trash and dirty towels in the hallway they took them and left clean towels in a closed bag outside the door.Overall I would say we had a pleasant stay and would stay here again.

Rate due to checking into a jacuzzi suite for a romantic night away with my husband to food left in the fridge. I went down to the front desk and discussed the issue with them. They stated they were co.pletely booked and could have someone come clean it. I agreed and gave my number. They called us at midnight to inform us no one can clean it till 1am. We stated we were already sleeping. In the am when checking out I expressed that I was a little upset with the way it was handled and I was told it was busy. Sad to say once again it wasnt handled greatly and for the amount of money I paid i feel like we werent treated very well. Everything seemed fine otherwise.

I would have given this place 5 stars except the jacuzzi tub I paid to use didnt work and wouldnt turn on or drain. Very disappointed!

Unfortunately they didnt do enough upkeep when it could have been accomplished so easily as the public wasnt around to interrupt any projects. Only 1 light worked in the sauna,broken bucket and scoop,the broken tiles around the hot tub that sort of thing. The gazebo looks like a hurricane came by...

We arrived on Saturday with my 3 year old granddaughter for a weekend at a pool. Unfortunately like so many other Maine businesses housekeeping is short staffed. Checking in was a bit delayed because they are taking extra time to triple check rooms to keep their guests safe. The front desk staff allowed us to go to the pool while we waited for managements final inspection of our room..We stayed in a spa suite, it was very clean and everything worked great. We did have the weird phone ringing just once in the early evening but it seems the hotel is working on this. The restaurant staff were warm and welcoming to our granddaughter giving her a special candle from one of the tables as a gift when we went just before closing for chocolate cake (which was devine). After reading some of the reviews, my opinion is we all need to take a deep breath and understand during covid, everything takes a little longer in order to be safe. We did take the time to personally thank our housekeeper for the fabulous job they are doing. I highly recommend the accommodations, the pool and the restaurant.

Excellent pool to do laps. Showers are very clean, great spa facility.

This is our FAVORITE place to haveba little getaway for a night or even the weekend. VERY reasonable prices, EXCELLENT customer service, ALWAYS clean, warm and inviting. The jacuzzi and the pool and exercise room are all amazing... I have yet to check out the Spa services, but they are on my list of things to experience. The restaurant always smells amazing and they offer room service.

Web site for hotel should be updated as well as for hotwirer so people looking to book a hotel with acceptable breakfast , hot tub eat... know that this places is not offering these accommodations during Covid.

I wasnt really impressed with the stay here for the 149.00 a nite for a standard room I didnt see anything that wasnt basic I understand covid has made some issues but I wouldnt recommend staying here for that price for a bagged breakfast a tv that the closed captions could not be taken off of or the Pixelation of the tv cable service... not again... not from me...

Not a bad deal for the price, nice pool and spa.

The first couple times I stayed here I stayed in their dog friendly rooms. Very outdated, but was convienant when visiting friends Augusta. Then we were charged for smoking in the room. Which we had to dispute because there was no smoking in the room. Then we were charged for a stay 2 times on our credit card, that we werent even there for. Management claimed it was a mistake, refunded our money. Months later we stay again, but in a room that was not pet friendly, or so we were told. We found a dog bone in the room, and change in the floor, telling me that it was not cleaned properly. We have a toddler that puts eveything in his mouth, and also asked upon booking our room that they do a quick inspection because of that reason. We asked for a pack and play, and recieved a dirty broken pack and play that had screws and support bars that had fallen off while trying to assemble it. We asked for management and were told they made a note and we would get a phone call back, but did not recieve one. Their desk staff doesnt greet with a smile and has no hospitality, they are annoyed when they have to work. Overall our stay deserves no stars

Rooms and lobby smells like wet dog. Poorly maintained facilities. Receptionist were rather boring and unhelpful.

Nice room and hotel. Great gym also.

Love the food therenever once disappointed. friendly wait staff. have not spent the night there yet but will in the future

Worst customer service.ever!! My wife went in for a facial and i planned a last minute couples massage for the next afternoon, the day before we were flying out. We called the next morning (morning of the massage) to cancel because timing had changed for our departure. The manager was extremely rude not letting us talk saying we should know there policys that we would not be getting any kind of refund. No one had told us the night before that we would not be unable to cancel be because we were within our 24 hour cancelation period. No customer service skills at all!!! Worst experience!! We will never go back.

Great place for all you pet lovers,no lobby to go threw to take animals out, clean rooms amazing pool and spa,very clean

Great place, food at restaurant couldve been better.

Great place to stay. Enjoy it they even kept track of my items I left behind.

Staff was exceptional. Pool was fun. The rooms have seen better days but bathrooms are new & clean. We had a little patio area to enjoy outside our room. Where we were was surprisingly quiet, which was great. It all needs a face lift and some tidying up.The Spa is clean, bright and staff is lovely. I think they are prop carrying the place. Shop is great. We could not enjoy the Restaurant due to shortened hours due to Covid. Food looked appealing. Next time for sure! Great health precautions, and every staff member was great about everything.#pool #dogfriendly #nicestaff #staycation

We got a call 5 minutes after we reserved our room, so they could tell us the tub was broken and we needed to change rooms. Than they refused to match the price on booking.com. Our room had sugar ants in the bathroom, which I didn’t make a big deal about until I found one crawling up the coach next to my head. One of the chairs in our room had some sort of orange crusty food on the side of it (which I reported so I didn’t get the blame). Than when I when you take a shower I noticed the soap containers from the previous person who stayed in that room was left on the side of the tub. That was gross! Than when we where leaving I was checking the room to make sure we didn’t leave anything behind we found an old plastic food container under a dresser. I won’t stay there again. After I made these reports to the front desk I got a simple “sorry” and that was all. This is not what I expected from the Senator inn!

We stayed in a very nice room last night! The room was very clean! The staff is very nice. We loved the pool and the hot tub! We will definitely be back!

Good price. The covid-19 breakfasts are a grab bag. A major downgrade from the breakfasts of the past

The experience was great but the rooms were outdated.

I have never had a massage before, but in the state of things I haven’t been more stressed or have more tension. I had to get it worked out, I was lucky enough to get David! He was so kind and put my mind at ease, he talked me through what I needed help with and focused on all my tight spots. I will be returning! Thank David for a perfect first time! I’m not scared anymore.Also no mask no service!!! Thank goodness! The place was so clean and social distancing was perfect! Thank you!!-Kate

Been here before for couples message. Recommend that to anyone who can afford it. Their prices are expensive. Went for mani pedi. Didnt get the leg message or hand message I was expecting especially for the price. The lady was REALLY nice. Id rather have left on the gel polish on my toes to be able to enjoy the leg message which was told to her many times to do. (Didnt know gel polish was so difficult to come off) Also only got to use hot tub for half hour. Since you have to sign up since virus. The steam room and sauna were closed yet the price were the same. That was VERY disappointing.

Very clean, cozy rooms. Pool was fun and clean! Services were met completely!

Was nice inn just shower not working and needed reservations for hot tube. Would been nice to know when booking stay

My 2 daughters and I stayed in the spa suites these past few days for a little girls trip getaway. These rooms are absolutely gorgeous. The jacuzzi tubs are so relaxing and the tv in the bathroom to watch while you relax is a perfect idea. The staff has been very nice and accomodating, the pool and spa is clean and so pretty. We will definitely come again.

Good place to rest your head ..

I love the Senator! This is my home away from home on cold nights as Ive been building a cabin on my land. The rooms are always clean and cozy, beds r comfy, and staff friendly. The grounds r safe, and Ive never witnessed anything shady (important for a single woman). They have never let me down and are always accommodating to nice folks.It IS sad that there is no more buffet breakfast because it was AMAZIIING🙌 but Im hopeful they will bring it back soon. The location couldnt be better also....everything you might need is in walking distance, if necessary*

Positive: Love the Senator, great place and great people Negative: Not a thing

It was terrible, I wanted to get a gift card and they didnt know how to do that. After 15 minutes waiting I was sent to the Spa

Very clean and vibrant. The staff there are amazing, kind, patient, and helpful.Definitely recommend.

The staff are friendly in the hotel part. The spa on the other hand was horrible ! A worker name Ella I think her name was. She was ignorant, rude and very unkind. She was rude to my entire party! I had to write her boss a email. Stay clear from there for sure. The hotel could use some updates but the rooms were very clean, smell good, beds are comfy and Darcy at the front desk is amazing.

Was nice for the price. Bathroom could be a little more clean. Enough room for my family. Drive up door was very convenient. My son says he saw a lady in a white dress floating by the door playing peek a boo. So potentially haunted but she was friendly. 😂😂😂

Natt was awesome showing me around the place. Very friendly, and I could see the smile in her eyes as we had to wear masks. My masseuse, named Whitley was full of energy. Also very friendly. I booked another appt. For next month. I have many knots in my shoulders and back. Use of the pool and hot tub comes with the massage.

Negative: I booked it because there was supposed to be a restaurant and bar. They weren¿t open when I was there so I had to go back out and find a place to eat.

Customer service less than inviting in the Spa. I specifically called hotels in the area looking for a hot tub. The front desk said Yes, we have a hot tub. We checked in early afternoon and went to dinner. When we returned we went looking for the hot tub. Only two very late time slots open. Understand the policy. Wish it was posted and or we were told about it. Staff acting like we were a bother was irritating. Please brush up on your Customer Service Skills or dont work in the Hospitality Industry .

Dont waste your money. Charging 30.00 for early checkin. Couldnt change credit card on file to pay for the stay. Couldnt accommodate request for my sister to be in next room. Dinner prices ridiculous. My husbands pizza was forgotten and he got it when everyone else was eating. My sister was locked out of room after we used spa because her key was not formatted the right way. Warm breakfast as advertized is just a breakfast sandwich made in China.. Parking lot sheer ice and I had to call to get them to sand it. Dog Couldnt go for walk. At end of stay tried to get coffee in lobby. The desk person informed us they had to go to the spa to replenish it. I told the receptionist this place has gone downhill and she said she was sorry. Dont apologize FIX IT

My 4 year old niece locked herself in the bathroom, instead of helping the staff laughed & told me to tell her to unlock it herself. When I started getting louder they made the comment that they were worried I’d upset the patrons at the bar and I needed to calm down. After telling them I was going to kick the door in to get her on my second trip to the front desk they said they would call the police on me if I did so. Only after 3 trips and 2 calls did they send maintenance for the the simple screwdriver it took to open the door. A stressful 20 minutes that could have been avoided had they kept the correct tools on hand. Complete lack of safety protocol and a huge failure by the management team. By far the worst experience I’ve personally had at a hotel. Would not recommend.

The beds were THE MOST COMFORTABLE I have ever slept on. Never seen tvs in bathrooms before, that was fun. Disappointed about the sauna being closed for covid but used the hit tub. It wasnt the hottest but it was relaxing. I got a hot stone massage and it was wonderful, but my first time going I gave the masseuse my payment and she apparently thought I was leaving $150 tip when I thought $40 tip was good. But it helped my pain.