I wanted to sign up for a membership through renew active and the clerk at the desk wearing an big Afro who says he is the manager offered me a promotional offer which was not what I came here for. The manager told me that he needed a renew active card or an email that was sent to me and I told him that I did not have either and that they gave me a number over the phone and refused to help at all. I left and now I’m back to speak with the regional manager I want to file a formal grievance against this place. I’ve been waiting to speak with the regional manager for about 5 minutes and decided to have a seat and write this review. I also went to One Life Fitness and became a member without any problems and I must add is a wonderful gym with a lot more to offer than this place. Don’t waste your time or money at this place. The meeting with the regional manager did not go any better. These people are rude and have horrible professionalism. Go to ONE LIFE FITNESS instead.

I’m not a gym person, but Justin & the whole Crunch team have been very encouraging and helpful w/ my fitness goals. I love that there are TRX bands for use in the CrossFit area. I highly recommend this gym for all fitness levels!

Micco at the front desk is incredibly helpful. Extremely clean and well organized facility. Looking forward to my membership here.

Since being outside and the gym reopening they have added new classes that they perfprm ON TIME and they just added spin with a great instructor Crystal who has been with the gym for over 3 years. The staff is amazing and he energy ALWAYS top notch....

My first time hearing about this gym was when I came as a guest. I was asked to input my information into your database and have been receiving marketing text messages ever since. This past Tuesday I received a text message stating that I qualified for a free VIP pass would expire within the next seven days. When I came to this location to redeem the offer I was advised by the gentleman on duty that effective this week they are no longer honoring promotions sent out by the corporate office. From my standpoint it seems as though you guys are using unethical sales tactics and false advertising in order to get people to sign up for the memberships. This needs to be reported to the Better Business Bureau..

Crunch Fitness is a very good gym, I definitely recommend it. Has the latest workout equipment.

Scam to get you to sign up. With a one day pass. Damien the club manager threatened to break my face. Also called and emailed everyday to get me to sign up. Maybe the owner should hire professional who dont threaten disabled veterans.. see ya though guy. Could of had you arrested but I dont call police

Took me for a ride. Kept charging me for training sessions when I clearly did not consent to more sessions. Justin Marshall, the manager, wrote my contract. Put me on an automatic session renewal w/o my knowledge or consent. Hes real sly about what he brings up and what he does not. Its not about you. Its about your money.Dont go here unless you want money randomly pulled from your account w/o your permission.If you do, read every line of any agreement. Justin Marshall sure doesnt.

Signed up for a basic membership valued at $9.99 a month online in addition to a sign up fee of $60.Immediately after signing up I received a phone call from Tom stating I could save money over the course of three months if I changed my membership to a mid tier plan. I agreed to the change and Tom stated he would email me the receipts.Turns out he changed me to their version of the premium plan which would not save me any money and end up costing more. When I asked him to change the plan to the one agreed upon he said he could not do that and that would require cancelling everything. He said he would give me a credit for the difference in price instead. When I asked for an email confirmation he refused to send one. I cancelled my entire membership the next day as it fell into the GA state mandated 7 day grace period.Highly recommend against signing up for this gym as they are trying to scam new members. You can read similar complaints by other customers. Tom and Damian are trying to upsell plans without consent.

It was great a environment. We came all the way from Maryland looking for a gym and found this one. Micco really gave us a very welcoming vibe and introduce us to Crunch. It was our first experience and great one at that. The squat racks and the platforms are great for the Olympic lifting workouts we do. Matthew even stop by and gave me a little training session about my form and helped me get another set in for snatches. We will definitely be coming here whenever we visit Atlanta. Appreciate you Micco and Matthew ✊🏾

My favorite gym in Atlanta hands down. Clean and good atmosphere. Micco and Tom and everyone on the team honestly, are awesome.

Absolutely in love with my gym experience at crunch. The staff is always incredibly helpful and friendly. Machines are well maintained and fit my needs. Cancelled my LA Fitness membership to come exclusively here. Shout out to Damien for always being so helpful and friendly!

So my friend and I go to this gym and she left the gym due to personal reasons. She wanted to leave a review, but they have it to where only the 5 star reviews are showing up right away. whereas the 1 star reviews are not showing up at all. She has made two reviews talking about her experience with the gym and none of them have showed up.

I love coming here. This is home away from home and the fitness coaches are very professional. They treat you good here.

Jess greets me everytime I enter (or leave)the door by first name basis. (Great Customer Service) Staff is very friendly. I even got a chance to meet the Regional manager Julian (coolest guy stop what hes doing and chat always). I would definitely recommend people to the well kept up gym. The Custodian are the best, theyre the heart of the gym to make it looks professional and clean. I definitely salute and give praise to the them. Thank you guys for a job well done.

Okay gym for the price. One staff member here seems to enforce rules that other crunch locations that I have been to do not (cannot squat with a normal 45 lb plate or deadlift from the safety bars with a normal 45lb plate). Makes little sense as I am not dropping the weight on the ground and not damaging the floor. I have been a member here for almost a year and I have never had a problem with this before in the past until only about two weeks ago.

I enrolled for a week trial and had to cancel the membership. The environment is engaging and employees are friendly. However, the place is not following COVID-19 basic safety measures like temp checks at entrance, social distancing nor masks. It felt very unsafe, specially because the virus is still present.Also, the employee mentioned when I enrolled that the cancellation process was simple and without hassle. However, when I cancelled within the trial period the same employee said I would need to send a certified mail to the corporate office in Florida in order to get the cancellation completed - what about the no-hassle cancellation? I sent the certified e-mail and now have to keep the receipt just in case they charge me the full membership.Terrible service!(Edit Aug 5, 2021) I already sent emails and called the location as they incorrectly charged the monthly fees even though I cancelled within trial. I’m trying to get a refund but no employee is able to help with that always saying that corporate office needs to issue the refund. Downgrading my rating to 1 star but I would give easily zero.

Started 1 month ago and I’m wondering why I was going to other gyms. Great workout environment.Good ambiance and a supper friendly staffS/o Micko one of the coolest if not the coolest

I didnt care for Damian (or Damien). His attitude was terrible and he kept interrupting me and talking over me instead of listening when I was trying to gather information on my account. Extremely frustrating. Im likely to cancel my membership within the week. The rest of the staff is always great! Shout out to Husseyin and Justin for being such understanding and respectful trainers.

Great gym! Very supportive staff. And clean :)

This gym is gorgeous and spacious with all types of equipment! The staff (Damien, in particular) was very helpful and informative. Were looking forward to our next visit!

This gym is nothing short of a Ponzi scheme, and don’t bother trying to cancel, you have to write a letter to their corporate office in Florida. No email or phone call.Free trial seemed too good to be true and it was. Shame on whoever is running the operations here.

Very clean gym staff makes sure of that I feel very comfortable working out here great place don’t hesitate to sign up they give student discount Amazing place for an amazing price!!! SIGN UP NOW.

Micco, the manager, is awesome!!! He will definitely work with you to reach your goals. And there is a new spin studio being built! Must see!!!

I went in for a trial and then they told me that my drivers license had to have a local address although I live in the area. Red flag #1. I said whatever ok I’ll sign up for a membership since I was planning on so anyways. The gym is smaller than I thought and veryyy crowded. I’ve been to Crunch fitness in other locations and they were much more spacious. They are also renovating so some amenities are unavailable so you don’t get what you pay for. So I ended up just wanting to cancel. When I called the guy told me I wasn’t in my grace period and that I couldn’t cancel. I double checked when I got off the phone and turns out I was within my grace period. He just tried to play me and get me stuck in a contract. Had I not double checked, I would’ve been stuck with a membership. I called back, and told them that I am within the grace period according to my contract so they have to cancel my membership. To which they agreed because they could not argue or lie about what was on my contract. Im thankful I checked it myself, because they really just straight up lied to me. It’s also supposed to be “no hassle cancellation” but they told me I had to mail a letter to the corporate office in Florida to request cancellation and refund. I did so and am waiting for an update. Very sneaky management and I don’t appreciate being lied to about my grace period in order to trap me in a contract.

I came in to workout with a friend back in February and I really enjoyed the environment, so I joined! Stephanie is awesome at the front desk she has such a sweet and warm spirit! Damien is also the bomb.com he hooked me up with a great membership! This gym is clean, friendly, and well equipped! Crunch fitness is helping me crush my goals!!!

High quality gym, new equipment, great environment for lifting. Definitely recommend.

Crunch Fitness Perimeter in Dunwoody, Georgia, after freezing my membership at least twice over the phone during the pandemic, cloaked they could not and would not do so today, nor would they allow me to speak with a manager. I have been diagnosed with malignant stomach cancer and am immunosuppressed. I do not believe there is no manager there, nor is it true that it takes a manager to freeze my membership. They just don’t want to do it. It’s extremely unprofessional, tone deaf, and I have other things to deal with right now and don’t need to have to be pulling teeth to get this done. If I make it to the other side of this, I was going to rejoin as I like the facility for the price. My experience today has changed my mind and I hope you keep this in mind before you sign up with these people.

TERRIBLE CUSTOMER SERVICE! Just came in here for a 3 day trial and the front desk lady refused my form of identification (passport) and told me “I do not even have to give you a trial pass” talk about incredibly rude.As you will see from the below screenshot, nowhere does it indicate which form of identification. It just says, bring an ID.They just lost a customer that literally lives across the street.No wonder this place has all negative reviews.Don’t go here!!!!

Ive been a crunch member since February and Ive been watching the Utilities department **Stephanie, Lovette, and the gentlemen** keep the gym impeccably CLEAN! I appreciate their efforts to keep us safe during these unprecedented times! Keep up the fabulous work! **If there is a night crew shout out to them too**

I been at this gym for a month and the vibe is on point. They have everything you need to get in shape!

Everytime i come to ATL i go to this crunch gym.I Love this gym. Damien was absolutely fantastic in helping me out if I had any questions

Place is great.... Micco is the guy thatll take care of you.

Their entire business model is to make it as difficult as possible to cancel your membership. Brandon canceled and changed my membership to a more expensive one and never fixed or refunded as they promised they would. Never once did I authorize, or was informed of these changes. DO NOT sign up here, I would give these scammers negative stars if I could. It’s abundantly clear Management supports and probably encourages their shady business practices.

Crooks run this business. They signed my wife up for training sessions. They put her on automatic renew for the program even though she did not consent to it. Claimed she did multiple times. Justin told us no refunds until we showed how contractually we did not agree to reoccurring payments. The manager isnt even aware whats on these contracts that they write up. So incompetent.When faced with the facts that they charged us w/o authorization, Justin Marshall (a manager mind you) told me there is nothing he could do and hes the only one to talk to. He got to get his money, even in a pandemic. Utterly shameful. Just go somewhere else where they dont rob you. If you do, take a class on contract law because they will use every clause in there to work you over. Then again, they didnt even follow their own contract in my case.

Been coming to this location for years getting tanning and other benefits from my membership purchase in Athens. All of a sudden change in policy tanning no longer available unless you want to pay extra money. Typical Gym gouging.The sole reason I joined crunch in the first place was to avoid this kind of thing. Will not see this location ever again

I love the friendly and courteous staff and the service they provide!

I misplaced my gym card and asked them to scan me in via my phone number. The guy at the front desk was very unpleasant and not very helpful at all. I asked for assistance with getting the app up on my phone and he acted as if he did not want to help. They need customer service training. This is not the first time I have had a very bad experience dealing with him. Very sad!!!

I cancelled the membership do to multiple negative interactions with the rude and unprofessional staff. The manager being the worst one. The day I cancelled, Damen said that my membership was cancelled and I told him, due to his staff I would never step foot in the gym again. They are still charging me money. Damen also forged my signature on a document. I asked him for a copy of the cancellation letter, he refused and said it would be emailed to me. He falsified information on that document. Read the reviews, this place is a scam. No one will answer calls or emails about your membership not ending or your bank account being charged. The Crunch Johns Creek is supposed to be affiliated with this gym, I have asked for help multiple times and been given the theres nothing we can do response. Please read the reviews about the tactics and ripoffs. This place will steal your money.

Very great experience. The staff is very kind Nat was very professional and she explained everything to me made me feel welcomed, they help you with any issues you may have. Facility is very clean.

I absolutely love this club!! We looked hard to find somewhere we could lift that wasn’t across town but after spending just a few months with my AWSOME trainer Rachael I actually find myself looking at apartments close to Crunch Perimeter just so I can keep seeing her!!! She is the best lifting coach i could possibly ask for and had made me feel super comfortable and confident as a girl who never lifted in her whole life! If i could give more stars i would!

Good gym, good vibes

Nothing bad to say at all, been a member for over a year and my experience has been awesome. I love it and I’m here for the long haul!

Very clean facility… I was very impressed with how spacious it was… not a lot of people. Very good experience , I will be back!

Excellent service! Tom did a great job walking me through the gym and really motivated me to start my membership! 💪

I moved out of state and these clowns won’t cancel my membership. Going on 6 months now. What a joke these people are.

Great facility and nice staff. Feels good to be able to workout and not have to wear a mask if I choose not to.

Staff is very helpful, super clean and new gym with tons of equipment!

The staff is friendly and welcoming every time you walk into the gym which makes you feel good that you are there. I give this gym 3 stars because the cleanliness of the locker rooms continuously is slacking. It doesn’t seem like the employees clean the bathroom very often and that is gross for a highly trafficked public place! I wish Crunch would keep the locker rooms as clean as they keep their cardio machines. I do like Crunch because the energy is always high and the music is great! Not a horrible gym for the low membership price!

Really great atmosphere, lots of equipment.

Staff and management are horrible and they never clean so the whole place is pretty gross.

This review is more on the recent visits to the gym where you have to wait outside for more than 1 hr to wait for someone to come and open the gym. This has already happened couple of times, today it was for 1.5hrs. Still a very good gym, may be their staff is changing.

Great environment to workout in! The staff here is amazing!

Great gym I love it and Jess is very knowledgeable. She has a great personality.

Glad to be able to safely work out again so I can get my Pre Covid body back! 💪🏻

I love this gym! It has all of the equipment I need and all of the trainers and staff are so friendly! I definitely recommend this gym to anyone looking to get in shape at a lowkey and effective gym!

I cancelled my membership in person at Crunch about a month before I wanted to be billed for the last time. I then moved to Washington D.C. and was charged for two additional months after that. I called the location, and they said that they had no record of me cancelling and that I would have to come back to cancel in person or send a letter to corporate to cancel and request a refund. Thankfully, I was visiting that weekend, so I returned to cancel in person. When I went back in to cancel, they once again told me that they had no record of me cancelling, even though I had previously signed. They said that because there was no proof, they would not refund me, and would even charge me for one more month. They told me something about how the cancellation might not have gone through because I signed for my cancellation within the first 90 days, but if this was the case, then it was completely their fault. I was told that everything was good to go when I cancelled the first time back in August. I liked working out here, but dont let a gym like this jerk you around.

Sick of the same old bench, squat, and deadlift routine? So was I, Rachel (my trainer) got me squared away and into Olympic lifting. She knowledgeable, easy to work with, and motivation for days. So if you’re ready to try something new seek her out!

I never even thought to leave a gym a review, but this place is horrible. I would not spend a dime here in any capacity. I am in the process of cancelling my membership and based on previous reviews the headache will not be over when I simply cancel. I have been a member for a year, trust me, it is not worth it.

I have been a member at crunch for 2/3 years now and i just decided to try this club for a change of scenery and every time i went it was someone bothering me mid workout about adding a blk plate on bar while squatting when u can only put so many rubber plates on without running out to room where at every other location i have ever been to in the US on required us to have atleast one rubber plate to prevent damaging the rack or floor. Using chalk on my hands for deadlifting or even having my bag with me at a powerlifting rack where people who actually workout carry squat shoes belts straps wrist wraps or pre etc. Like everyone gonna physically carry that stuff around with them in gym everywhere. This gym is a joke and honestly ran like planet fitness I will never be goin back, Your better off going to chamblee or Johns creek locations if your in the area.

I am a personal trainer at Crunch Perimeter, and I have to brag on my coworker Dre for just leading me through the best yoga class I’ve ever had!I’ve been training and competing in Olympic weightlifting for 14 years, and yoga has always been an important part of my recovery.Today’s class focused on wrists, knees, and hips. Such a perfect flow; I felt the stretches where I needed them, and all my weak points were forced to stabilize!Any athlete involved in a strength sport would benefit from yoga with Dre! Her communication game is on point, her energy is lovely, and she is truly an excellent yogi and teacher. We are lucky to have her!!Namaste 🙏🏽 Dre ✨💫✨

Great place to go on my lunch break to get a couple of sets in

The gym is full of awesome ppl and the environment really helps with the grind and shout out to the man micco!!!

I’m in the best shape of my life thanks to my trainer Rachel Bommicino ! I look forward to training every week! She’s a great trainer and has a great personality

Excellent service, world class! Micco was amazing and super friendly, great overall staff!

Gym has everything you need. Its very clean too. Just way too many people to actually get a good workout in. This was true prior to the new year. Imagine how it is now. Youll be waiting a lot for use of free weights, especially the platforms.Its even worse when they are hosting their group fitness (crossfit-like) classes. They close off an area for these classes so no one else can use. Even early mornings are crowded too. If you are serious about working out, you may want to look elsewhere.Because of the crowd, youll try hard to schedule your workouts around them. They really need to open another location. Ill likely be cancelling my membership soon.

******SPREADING COVID-19****** please be careful . This place does not require masks. They would rather make money than keep customers safe . I am dissappointed . They are supposed to promote health instead they would rather infect you or others around you . Remember you can spread the virus and not have any symptoms (asymptomatic) dont be fooled. Please look out for one another and dont trust places like this !!!! I beg you ! Wear A Mask . Wash your hands.

Great gym! Tons of strength equipment and it’s always super clean.

3 star rating is the average of my experience in this location.5 stars are for the price, equipment availability and condition and lastly for the location. In non-COVID times this would be my rating.2 stars is for how this facility handles the CDC guidelines during COVID-19 conditions. Face Masks, in actuality, are optional including for the staff regardless of what they say. They do check body temperatures.1 star for not having this place open at the advertised time of 5am. There have been at least 3-4 times this year that this place has opened 30+ minutes late due to staff oversleeping including today Friday, March 12, 2021. As of 5:45am this place remains closed.

Love this gym! The vibe is always good and equipment is well maintained

Its fine. Other locations are better. This one is crowded pretty much all the time. Weights can be difficult to track down because theyre left at whatever machine and there arent any central racks for the plates. If you come in the evenings youll typically have to wait for a turn at a squat rack. Mornings are slightly better.

Great gym and great location, not crowded at all and tons of cool equipment.. my favorite piece is the Jacobs ladder machine in the back. Also the parking is much better than expected. Fun fact the staff is super cool

I love this location. Dreannas yoga classes are great and I just signed up for PT.

My trainer, Q, is amazingggg. She always motivates me and pushes me to be a better me. I love it here🥰

A great place to work out I have lost so much weight there and the community is very helpful in getting you started at the gym also the trainers are always Available to help you when.ever you need it. Also the sana is Great to relax in after a work out.

Awesome staff, I love this gym

Energetic ambiance for gym lovers... Trainers set different type of exercises in absolution classes and HIIT ZONE for calories burning...

Great atmosphere, helpful front desk, TONS of equipment and plenty of small and large group classes

Micco was very helpful, I wanted to upgrade my membership and the process was super easy.

Just joined on....this place has an atmosphere and the machines that I crave.. Im stoked to train here !Update : Im having to knock my star rating to a 3.5 ..the only time I can come here is after work and thats at the earliest 6 . Last two times Ive used the gym there are a ton of people super close and not distanced at all not wearing masks ..granted I take mine off for my sets but put it back on right after. Also it having so many people its super crowded on every machine. I ended up walking out right as I walked in today. Ill have to try a later time I guess for a more enjoyable experience.

I loved going to Crunch. The gym and staff are great. My issue is with their HQ and the cancelation process. I have tried three times to cancel my membership. I have walked into two different Crunch locations, signed their paperwork and paid whatever fees they told me I owed. I tried over quarantine to cancel but was told it had to be done in person. I have not been to a Crunch gym in almost a year. I just received an email stating that I owed them $24 in late fees plus whatever my membership agreement was. I have spent countless hours on the phone with their representatives and it seems like no one can help me. I’m starting to see how they get away with a $10 a month membership. They continually bill you and say “you didn’t cancel” to keep paying late fees. It’s ridiculous!

Awesome staff awesome place. Love it, come get some before the line gets too long.

I did personal training with TJ and he was great! He listened very closely to my goals and created workout just for me! All the trainers are super nice and i really enjoy working out here.

I am currently sitting in the parking lot while writing this. This is the second time in a month that I’ve come to the gym at 5:30 am and no one has been here to open the gym. Smh

Love coming to this gym. My trainer Q is the best!

I love working out here! Great atmosphere, awesome staff.

Really like the gym ,wonderful staff. I am really enjoying my group fitness classes ,it was so much fun and inspiration. They do have personal training sessions ,but I like to do with group 👌🏼👌🏼👌🏼👏 . Staff checking temperature and masks for every gym member which was good in this current situation.I should try yoga class once at least 👏

Justin, Jas, & Q are the best at what they do. I’m 6 months in and 30lbs down.

Anna was great. Showed us around the facility and explained all the benefits included. Signed up and ready to burn off the beer belly.

Great people, staff, atmosphere and equipment. I have been going for about half a year, and the change from planet fitness to crunch was very needed for me. At planet fitness you don’t get motivated and it’s not remotely as fun as crunch, so as soon as I started to go to crunch I started going to the gym, started spending more time there working out then I needed just because it was such a good experience. Strongly recommend this gym for all people of all ages. Great gym, looking forward of being there every time I am out from a great workout.

Nice clean environment. I love crunch

Love Crunch gym at Perimeter mall they always treat me well. Nat is paitent with us at night .

Micco and the entire staff are very helpful.

By far the best gym I have been a member at. The front desk and personal training are super friendly and helpful.

Manager unprofessional, employees rude, gym overcrowded.

I love this location the staff is so friendly and supportive!!!!! The Classes offered are the best I enjoy Dreams hit and yoga classes as well as Robin cardio Thai and hitt classes !!!

This is such a great gym, great staff, and such a great environment to workout in. Micco, one of the front desk staff, is always warm welcoming. Come check the gym out when you guys get a chance.

BEWARE - THEY WILL HOLD YOUR BANK ACCOUNT HOSTAGE. I was a member here for 3 years. I do not feel comfortable working out in this gym right now because of COVID - its very crowded and it was already close quarters before COVID. I deferred my membership for a few months and just decided to cancel for now. I called to cancel and was told I had to appear in person or write a letter. Two days later I drove the 40 minutes to the gym to cancel in person. I was told I was two days too late to cancel without having to pay another full month of membership. No one bothered to tell me that unless they have ten full days of notice before your monthly billing date youre going to be charged for another month. And, because they have your bank account, theres nothing you can do about it. If you block the ACH, they wont honor your cancellation. And, the employees there act as if they cant do anything about it - most unhelpful. Theres supposedly no phone number for corporate and the only thing you can do is write them a letter. Its ridiculous. Id HIGHLY recommend finding a better quality gym thats less crowded and doesnt require your bank account information. I read reviews about many others having this issue, but I had already joined at that point and hoped this wouldnt be an issue for me, but alas it is.

Great gym, sometimes crowded. Friendly staff

Really like the gym atmosphere, set up, and location. Used to be one of my favorites. HOWEVER, got to be the most unfriendly group of staff on deck. Usually the same 4-5 people working, and usually will walk in and be greeted by NO ONE. They are too busy in their own world to bother interacting with you. Least favorite member has got to be the brunette who is so rude and when she does greet/acknowledge you, it is in the most passive aggressive nature. Surprised she still has her job, honestly. I dont know if Im the only one with this experience, or if they just pick and choose who they will acknowledge that walks into the gym. Really disappointed with the types of people this location has decided to hire. Only decent one would be the one dude with blond-ish hair that will crack a smile most of the time. 2/10 in terms of a WELCOMING fitness environment. A shame, really.