I’m reviewing as an employee here, unfortunately my 3rd week working here, and I parked in the employee garage in the bottom, and someone with a red car scratched my new car, and left a dent. I left a note on the only red cars that are there (which were only 3) and none got back to me. They have cameras at the bottom of the garage but they said they couldn’t see the type of car or the license plate, so they can’t do anything. I hope they get better viewing cameras honestly. Also there’s a nursing shortage here and we’re constantly short staffed, no night time differential, but the pros are definitely my coworkers! They make the day go by faster and better. I wish corporate and the facility cared for their employees more! The things I hear seem to definitely be true.

It has been a positive experience. My wife Is treated very well and taken care of. Shes very calm, happy and relaxed here. In find the Staff here is very good very responsive and very courteous. if there are any issues concerning my wife the staff here are very on it and contact me all the time. Recently, one of the Nurse at night shift noticed something on my wife and called me right away. The outdoor courtyard is very pleasing. My wife likes that the most. I have a lot of confidence my wife is being taking care of.

Unfortunately my mother is receiving terrible care at this facility. She had a biopsy on July 4th 2018 for a concern of skin cancer that came back positive for in situ cancer. Unfortunately nobody followed up until March 2019 when me her son started asked what were the results of the biopsy.. Only then did the facility start to look for the results and act. I am very disappointed and worried that the facility had done nothing until my inquiry. The second problem is he facility stated hat they changed her insurance so they can address my mothers dental and visual needs over 2 months ago. The social worker Alex over the last 2 months has ensured me that her insurance was changed and he would notify me of the changes and the amount of transportation rides she would have to address her dental and visual needs. I was able to get a copy of my mothers insurance eligibility inquiry from 6/11/2019, 3/11/2019, 12/1/2018 and 6/1/2018. Her insurance has not changed according to the inquiry. I then proceeded to write a letter asking for an explanations of the untruths that were told and Alex is currently trying to avoid my calls and is not returning my calls. I have now asked to talk his boss Carrie and awaiting a call back. It is unfortunate that the elderly are at the staffs mercy and I wonder how many other residents are not getting their needs meet.

Im a former resident of Windsor Palms .Lived there for 5 1/2 years.The cnas ,Activitys dept.Are all caring.The med.nurses and Administraton staff too.The problem that i observed was during the graveyard shift.The minimal crew,long hours,overworked lead to problems im not going to mention here out of respect.But all concerns were brought to the attention of the D.O.N.and those responsible were dealt with.Putting a loved one in a nursing home is a difficult one to make and shouldnt he taken lightly.

This place is Horrible It doesnt even deserve A star I Pulled My Father Out Of Here In A Heart Beat! So Dirty Smells Like Pee Staff iS So Rude The Ones That Work in the Garden Section!!! If You Love Your Loved One Do Not Put Them In Here! I Saw How They Just Let Them Walk Around All Pee And Dirty! Especially During The Weekend The Staff Are With A Fushy Face Like They Dont Want To Be There!

This place is horrible some staff have no patience and are rude to patients this place is also not well cared for as well. My rating is 1 star because the lack patience and caring for.

Went to visit my grandpa and the activities assistant manager Audrianna Reyes smelled like marijuana I don’t feel comfortable having my grandpa around these drug addict I will Forsure be looking for another home for my grandpa

Good luck!

This experience was the worst ! People just walking around. It was definitely the most weirdest home ive seen for the need.

Hahah .. Windsor Palms Care (Network Marketing personal ) strict health care laws... ya funny doesnt seem like u enforced em ... what a shame and a disgrace you humans beings.

This place is a good place to be.

THE SERVICE IS OUTSTANDING,THE OFFICE STAFF,RATE A+

This place single handedly brought my grandmother to an early grave. The state sited them for over medicating her. When you over medicate a patient with dymencha you speed up their disease. They should all lose their licenses in my opinion.

Horrible place they steal from the elderly and steal clothes from them as well. Bunch of unqualified people.

For some odd reason my review has been removed about their unprofessional ways