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Bay Hills Eye Care
1294 Bay Dale Dr, Arnold, MD 21012, United States
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Ga
Review №1

From the moment I stepped into the practice, the staff was welcoming and attentive. Dr. Atcherson has a wonderful manner that immediately sets you at ease. He did a very comprehensive examination. His staff went to great lengths to get me the best deal with my insurance. I have never been so thoroughly fitted for glasses. I highly recommend them!

Do
Review №2

Best visit ever. No real changes since last year and no new glasses.They have my utmost confidence in providing the best care for my eyes. I will continue my relationship with Bay Hills Eye Care even though I have moved from the area.

Je
Review №3

Entire staff is great. Dr. Heather takes her time to find what works best for you. They are great with kids too.

Ma
Review №4

Bay Hills Eyecare is a wonderful family practice! The staff is always very friendly and fast service. Highly recommend.

Ti
Review №5

It is rare that you find any medical practice these days where you arent pumped in and out of the office leaving you feeling unknown, unseen, and not care for. This is not the case for Bay Hills Eye Care.Each one of the team members were polite, helpful, welcoming, and made me feel like a person, and not a set of eyes to treat and bill. The equipment is up to date, well kept, and efficient. I had the pleasure of being treated by Dr. Heather Atcherson. She was friendly, well educated, presented all information clearly, and took time to even get to know a bit about me.I highly recommend them!

Br
Review №6

The staff are competent and welcoming, the exam is thorough and reassuring, and the process for frame selection is enjoyable. My entire experience was very satisfying.

Pe
Review №7

Bay Hills Eye Care is the best Optometrist in the area. they have the most up-to-date equipment. Dr. Heather is awesome. She is great at explaining everything in regards to the exam and the eyeball. And best of all, she has such a nice personality. I wish all of my Doctors were like her.

Sh
Review №8

I have been going to Bay Hills Eye Care for 5 yrs now and all of the staff is so nice and sweet.. I feel like I have known them forever..They answer ever question you asked them! Would recommend Bay Hills Eye Care to anyone!

Pe
Review №9

The exam was thorough! Dr. Heather and the team addressed all of my concerns, explained the reasons behind the testing conducted, the eye-exam was efficiently conducted and the process of acquiring updated glasses was very easy. Highly Recommended to anybody looking for an optical solution.

Ph
Review №10

Staff is very friendly and organized. Doctor Roy is very helpful and knowledgeable. Explanations of the entire process were very clear and made easy to understand. Very patient and understanding with questions and concerns.

Ch
Review №11

Ive been a patient of Dr. Heather Atcherson for a while and she is fantastic. I recently had to bring my 4 year old for an eye appointment because she failed some screening tests with her pediatrician. Dr. Atcherson was so great with my child and she was able to turn the eye exam into a fun game. She is an excellent eye doctor for me and my kiddo. :)

L
Review №12

I was extremely satisfied. Doctor Heather performed a very thorough examination and really took her time to explain every single aspect. The entire staff is friendly and extremely professional. I would recommend them to anyone. Absolutely first class!!!

Ed
Review №13

Bay Hills Eye Care is an excellent organization and has been for many, many years. The Eye Doctors are truly dedicated to continually provide a superior service. Additionally, the Eye Health Care Team are the Best of the Best. We feel like a Family members every time we visit. We always receive the warmest greetings from everybody. One major take away for Linda and myself when we visit Bay Hills Eye Care, is that everyone has a smile and everyone really takes pride of their responsibilities to make the entire organization awesome and all the clients recognize that too. Count us in for Life for always going to Bay Hills Eye Center!

El
Review №14

I have always been completely satisfied with the quality of service and pleasant atmosphere, I received at Bay Hills Eye Care.Elizabeth M White

Ju
Review №15

I am so pleased with Bay Hills Eye Care! Dr. Atcherson was thorough and really seemed intent on getting me the correct prescription for my tricky gas permeable contacts. I have been to two other doctors who were unable to get my vision corrected properly.

Ra
Review №16

Everyone here is so kind, punctual and professional! Highly recommend!

Ch
Review №17

They entire staff was very friendly. I am so happy I picked them!! Highly recommended

Ju
Review №18

Such a great place! The people are friendly and you can tell they genuinely like working together which transfers over to how well they treat their patients. The doctor was really welcoming and did a thorough exam without making the appointment feel rushed! Would highly recommend!

Ea
Review №19

Absolute professionals, these ladies will simply help you see.

ML
Review №20

Friendly staff with professionalism. Nice optometrists with great advice. So far, this is the best optometrist office I have visited.

Da
Review №21

Best eye Care place ever!!!! The staff is phenomenal, friendly, and amazing!!!! Top-notch care! Dr. Cameron Rowe is awesome! Best eye doctor ever!!!! This is why I come here. Plus, the customer service is the best!!!! Thank you Bay Hills Eye Care for being awesome!!!!!!!!

Jo
Review №22

The annual eye exam is very thorough and efficient and uses state of the art diagnostic equipment. The entire staff is very friendly and highly competent.

Ca
Review №23

Everyone at Bay Hills Eye Care are fantastic to work with. They are always friendly and helpful. Been going there for many years now.

Ma
Review №24

Great Place. Family business with all the warmth and caring that brings. Who knew that Ray could be replaced ? Heather is wonderful. She clearly has her dads wonderful qualities and the creative approach of a new set of eyes. Great place.

Er
Review №25

I had been putting off my eye exam for too long, especially with the pandemic. Bay Hills Eye Care was very friendly and professional, and I’m very happy I went to see them. Dr. Rowe was great

Ja
Review №26

This is a great place. My son and I still go there since we used to live in Arnold and now if Crofton area because of how nice they are and do a great job.

Wi
Review №27

I have been going here for more than ten years and it continues to be a great place for eye care. What really sets them apart is their people. They take the time to learn about you and what is important to you centered around your vision.

Je
Review №28

Smooth operation from front desk to contact fitting. Very professional and learned much about eye physics.

Ki
Review №29

I was more than satisfied with the experience I had as a first time patient at Bay Hills Eye Care. The entire staff is outstanding. Dr. Heather took a lot of time with me to make sure I understood everything. The top notch technology and equipment is amazing. I actually really enjoyed my time there and will absolutely encourage friends and family to go as well.

El
Review №30

Absolutely love Bay Hills Eye Care! Dr. Heather is the sweetest and really explains all things related to your eyes & eye health. The whole staff is welcoming, friendly, and are always eager to help you with whatever you need.

Me
Review №31

Couldnt ask for a better eye doctor! Staff is friendly and helpful, appointments are always on time and efficient. Been going to Bay Hills for the last three years or so and Ive always had a great experience.

Ma
Review №32

Great experience. Easy in and out process. Friendly professional staff.

em
Review №33

Bay Hills Eye Care never fails to provide excellent customer service and kind communication. I have been coming here for a couple years now. I love the staff and service - quick and easy, always smiling faces!

Ca
Review №34

I was seen for a very uncomfortable condition. Thank you for taking such good care of my problem.

Ji
Review №35

Been with Bay Hills and Ray for almost 20 years what else can I say.

Ca
Review №36

Great service and professionalism. Dr. Rowe and Erica were friendly, efficient and informative. Everyone was very proactive about protecting the clientele from COVID spread. Stephanie fixed my old crummy glasses and did not try to sell me a new pair. And check out with Shani was fast and informative with regard to insurance and arrival of my lens. Great experience.

Bo
Review №37

Always a positive experience great staff 👍

Sc
Review №38

As always fantastic care,

Sa
Review №39

Dr. Heather is great! She builds a great rapport with her patients. Bay Hills Eye Care is efficient and timely. I moved out of the area and still return for my yearly eye exam.

Ja
Review №40

I had a great experience working with Bay Hills Eye Care. I have a complex prescription and they took their time making sure I got the correct glasses and contacts. I would definitely recommend going to them for your eyes care.

Am
Review №41

I had an amazing experience here. This was only my second eye exam ever and my first time at this practice. Every person I encountered was professional, helpful, and very friendly. Erika was efficient and clear in the preliminary vision tests and Dr. H. Acheson was thorough and clear in her explanations of my eye images and in the process of finding the right lenses for me. The staff worked collaboratively and compassionately to assist me throughout my visit. Dr. Acheson was transparent in taking the time to go over what insurance covers and doesn’t and what would be the best lenses for me considering my needs and budget. It was a uniquely positive experience with exceptional customer service and outstanding level of competence.

Ca
Review №42

Best & most thorough Eye exam I have ever had. Dr. Rowe is very thorough and explains everything with such deep knowledge and kindness! The front desk was very welcoming. I would highly recommend.

Pe
Review №43

Dr. Heather at Bay Hills Eye Care and her staff gave me the most complete and technologically up-to-date eye exam that I ever had. The staff is Super friendly and I spent very little time waiting. I have had two annual eye exams there and I will not go anywhere else.

Na
Review №44

I am a long time client of Bay Hills Eye Care. The employees of Bay Hills have all been there for many years. This indicates to me that the practice treats their employees well and it is reassuring to see familiar faces when you visit. I currently see Dr Heather Acherson who is the best optometrist I have had and there have been many. She is extremely thorough and takes time to answer questions and address any concerns.I would definitely recommend Bay Hills Eye Care.

La
Review №45

I LOVE BAY HILLS EYE CARE! Seriously, so friendly, so caring. Dr. Heather is an amazing ophthalmologist.

Ju
Review №46

Great local business. They pay special attention to all your concerns, are on time, and reasonably priced.

Ro
Review №47

Ive been a patient of Bay Hills Eye Care for years. The office staff are great and I cant say enough about Dr. Heather. I transitioned from her dad Dr. Ray Atcherson to his daughter Dr. Heather Atcherson. She is professional and passionate about her work.

Ro
Review №48

My family loves Bay Hills Eye Care, great costumer service, friendly faces and very knowledgeable staff.

Er
Review №49

Friendly, clean, and professional. Next eye check, will be going there again.

Mo
Review №50

The staff at Bay Hills are the BEST! Dr. Heather is amazing, and Steph is by far the best optician I’ve had. They always provide top notch service for our entire family.

Ma
Review №51

What a wonderful place! Very modern equipment and the Dr. was in no rush. She gave me lots of her time and seemed very knowledgeable!

Le
Review №52

Dr. Florenz is always professional and personable! She gives a thorough eye exam! I highly recommend!!!

Je
Review №53

I have been going to Bay Hills for several years because of the people.The doctors are very meticulas and take the time to explain what they are doing and how it will improve your eyesight. Highly recommended.

Jo
Review №54

In a world full of franchising and impersonal service, Bay Hills Eye Care is the exception. Although we go only once a year, the experience is as if we only saw each other yesterday. They always remember our names, remember our style and take the time to explain everything. Given the choice, we will always be customers of Bay Hills Eye Care.

Pa
Review №55

Very nice people, very competent, very thorough

Br
Review №56

Loved everything about this place. Went as a new patient and cant imagine going anywhere else after my appointment. Everyone that I met was courteous, knowledgeable, and professional! I would highly recommend this practice to anyone in the area looking for an eye doctor!

Ja
Review №57

Dr. Heather was great. Refreshing for the younger crowed. Very knowledgeable and even shared personal experience.Stephanie was awesome as usual. Lynn knows her stuff :o)

Ro
Review №58

Had a problem with my eyes and was seen same day. Good care and people here. Recommend them highly.

Ma
Review №59

Great office. Friendly. Professional. Excellent COVID safety practices. Highly recommended.

Mi
Review №60

My first time going and the visit was great. Everyone is super friendly and very helpful.

Ch
Review №61

Everyone is so friendly & helpful. Very thorough eye exam with detailed explanations of everything (it was my first exam ever, so I really appreciated it). So glad I chose this office & highly recommend them!

Cl
Review №62

Dr. Heather Atcherson is the greatest. She is sweet, kind, knowledgeable and very thorough. She takes the time to explain everything. I am old school and I think this young lady is the greatest. She was well raised I can tell. I cant say enough good things about her service.

Sa
Review №63

Very friendly and attentive staff. Never have had to wait long. Dr. Heather is great ... very thorough and does a good job of explaining everything. I highly recommend them! My entire family goes to them.

Hi
Review №64

This was first time at Bay Hills Eye Care and everything wet very well! I am not a fan of the doctor of any kind. Dr. Atcherson was very polite and explained everything prior too and as he was doing it. The entire staff was extremely friendly and welcoming and willing to answer any question you threw there way! Thanks again!

De
Review №65

Best eye exam I’ve ever had, hands down. Friendly staff and state of the art equipment. Dr Heather is so nice. Never felt rushed and took the time to explain everything to me. Highly recommend.

Ge
Review №66

My experience with Bay Hills Eye Care has always been pleasant and professional in helping me to find the right contact lenses and glasses with friendly and experienced eye specialist. I recommend Bay Hills Eye Care to all my friends.

Ma
Review №67

Great caution was taken to keep everyone safe. As always Dr. Florenz was informative and took her time explaining all the tests and procedure results.

Ra
Review №68

Eye exam was very thorough and provided details of eye scans. Everyone was helpful and made it enjoyable. Also, they had an excellent collection of frames to choose from.

De
Review №69

The Bay Hills Eye Care is Amazing! The staff is professional, polite, and very caring. Dr. Heather is absolutely wonderful. I cannot say enough good things about her. So thankful I chose Bay Hills Eye Care!

Ro
Review №70

I loved working with Dr. Florenz and had a great appointment with her. Unfortunately two teenagers were ahead of me for ordering my glasses. I waited 45 minutes to get my turn. Wondering if there was any other way she might have handled it? I knew what I wanted ; the optician had the prescription and I was on my way in ten minutes once I got to see her.

Ze
Review №71

Dr. Heather Atcherson was marvelous!! Very empathetic and cares for her patients. Stephanie was just as fabulous helping to pick out glasses and fitting them. I definitely will recommend them to everyone.

L
Review №72

I have been going to Bay Hills Eye Care for years. They have always been very courteous, friendly, and very professional. Quick service and they have always been responsive if I ever needed assistance between exams.

Bo
Review №73

I have been going to Bay Hills Eye Care and Dr. Ray Atcherson since 1987. Dr. Ray has since retired and his daughter Heather has taken over the practice. She is an excellent doctor who will take as much time as needed to ensure you walk out with the best experience possible. She uses state of the art technology to evaluate and diagnose eye health and identify any potential problems. The front office staff is top notch as well. They are very professional, courteous, and extremely helpful.

Sc
Review №74

Liked it a lot. New Patient, Was able to fit me in. Dr Ray was excellent and put me though a total eye exam

Lo
Review №75

Very warm, efficient and helpful. I want to keep them as my eye doctors for years to come!

De
Review №76

Awesome customer service, nice personalities, very informative and took the time to answer all my questions; I had quite a few! Keep rockin Bay Hills Eye Care, see you next year!

Li
Review №77

Dr. Heather Atcherson is one of my favorite doctors. Highly recommend her for all visual tests. You will have no regrets.

Co
Review №78

This was my first visit and it was excellent. Great technology and even better people. I wish I had switched to them sooner. Keep up the great work!! :)

Er
Review №79

Sharp, knowledgeable doctor. Professional courteous staff an no high pressure to sell you extra options.

Jo
Review №80

The entire staff is very helpful. I have been going to Bay Hills Eye Care for several years now. I visited the store today to see if they could help me after my glasses were damaged. They went above and upon, and they were able to fix them for me. If you are looking for an Eye Care store that takes care of its customers, this is the place.

An
Review №81

Always love going there - friendly and family-oriented. I appreciate how much they care about educating their clients as well.

Br
Review №82

Doctor Ray, his daughter Heather Atcherson and Dr. Florenz are all amazing doctors with a great capacity to make you feel at ease and personally cared for. Bay Hills Eye Care has the latest technology, so no more dilation drops and big puffs of air. Stephanie was fabulous in helping me pick out glasses from their large always latest selection.

Ma
Review №83

The support staff was excellent. Wait times were minimal. They kept me in the loop and gave me one of the best pairs of glasses Ive had in years. Im very satisfied with both the glasses I received and the service they provided. I will definitely go back when I need anything else related to my eye-care. Thanks, Bay Hills Eye Care!

Ya
Review №84

This place is Awesome!!!! The staff is warm and welcoming and Dr. Atcherson is easy to talk to. Stephanie the optician was very patient with helping my son find the perfect pair of glasses while staying in my budget. I want to say a big thank you to all the staff of Bay Hills Eye Care.

Er
Review №85

The doctors and staff at Bay Hills Eye Care took great care of my family. I really appreciate their flexibility in getting three of us through appointments quickly!

A.
Review №86

My son (9) had post-concussion vision issues and Dr. Heather was incredibly knowledgeable and patient with him. She took the time to discover and then thoroughly explain the diagnosis (a tad complicated and something that had actually been overlooked by another eye doctor). Then she made recommendations on how to fix the problem (reading glasses and vision therapy). On day one of having his reading glasses, my son read ten chapters and announced that he wanted to read in all his free time over the summer. (his eyes were more easily tracking and focusing on the words, in a way they hadn’t after the concussion) I feel very lucky that we tried Dr. Heather’s office on a whim (mainly due to location) and got possibly life-transforming advice and optical care for my son. I would definitely suggest this practice.

be
Review №87

The best eye exam and personal attention I have ever had! I am never going anywhere else again. Too bad I didn’t learn of this office 20 years ago when I moved to Severna Park.

Do
Review №88

Dr. Heather is great! And staff pleasant and helpful. Thanks for making eye exams less onerous.

Te
Review №89

I have been a patient of Dr.Florenz for many years. She is very professional, respectful. caring and the exam is always thorough. She also always includes you in the discussions for your plan of care. The office staff and techs are also all friendly and welcoming. The office is run very efficiently

DA
Review №90

Returning patient; still the best eye care and most friendly, courteous staff Ive ever had!

Ji
Review №91

Awesome practice. We have been coming here for a long time. They make you feel like family not a number! One on one service and they really show that they care about you and your 👀!

Ph
Review №92

As someone who was a little anxious about seeing an eye-doctor for the first time in over 10 years, these delightful people put me completely at ease and helped me work out everything I needed.Cannot recommend them highly enough.

er
Review №93

The staff is so wonderful and even the kids were impressed. The office is so clean and comfortable. I drive 30 min to be seen by Dr Heather!

Ga
Review №94

Heather is awesome and the staff is always attentive and ready to help you with a smile !

Ke
Review №95

Wonderful service provided by a very caring staff. Thank you so much!

Ma
Review №96

Been seeing Dr. Florenz for 18 years and she is the best. The entire staff is wonderful here. If you need glass this would be your very best choice.

Mr
Review №97

My first eye appointment in 20+ years and it went great. Thank you to all that helped.

De
Review №98

It’s always a pleasant visit to Bay Hills Eye Care. The staff and doctors have your best interest in mind when handling your needs.

S
Review №99

Nice selection of glasses.

Gi
Review №100

Dr. Heather was great, and very patient going through my eye scans and explaining to me the health of my eyes. I was in and out in no time but felt that everything was super thorough. It was truly pleasurable and so glad the are nearby!

Information
42 Photos
100 Comments
4.9 Rating
  • Address:1294 Bay Dale Dr, Arnold, MD 21012, United States
  • Site:http://www.bayhillseyecare.com/
  • Phone:+1 410-757-1350
Categories
  • Eye care center
  • Optician
  • Optometrist
  • Sunglasses store
Working hours
  • Monday:9am–4pm
  • Tuesday:Closed
  • Wednesday:Closed
  • Thursday:10am–7pm
  • Friday:10am–8pm
  • Saturday:9am–5pm
  • Sunday:10am–8pm
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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