We moved our loved one in during a difficult time, COVID. As a family we were really struggling to keep Dad safe at home. From the first call were put at ease. The process of our screening was very thorough. The staff has been very good about letting us visit Dad outside through the gate, keeping a safe distance. Hillcrest and staff have been very attentive during this challenging time. Thank you for taking good care of our Father and his care needs.

The management and staff are kind, courteous and polite. They respond when an issue is brought to their attention. They work in less than desirable conditions.Memory Care means this facility offers a locked-secure place for the residents. It does not mean a resident will receive a higher level of care.A potential resident assessment should take longer than it does and a new resident should receive one-on-one care during the first week to ensure they acclimate to their new environment.Monitors and/or call buttons should be installed in each room to alert caregivers when a resident falls or needs assistance. Place a bed rail on the bed to help prevent falling out.Some rooms require cleaning more than once a week. Fecal covered clothing, diapers, chucks, sheets, towels, garbage, uneaten food, etc. should be removed from the room immediately. A dementia patient may rummage through and/or rearrange these items and be exposed to fecal matter and germs.A dementia patient doesnt know to eat. You have to remind them, help them or even sometimes feed them.Undergarments should be changed at least after each meal. One meal pushes another out- right?Launder residents items as needed vs once a week. Launder each residents items separately as to not contaminate other residents items. Do not expect family members to do the laundry when they are paying you to do it.Create a way to secure a residents things. Often other residents wander into a room that is not theirs. They help themselves to clothing, toiletries, shoes etc.

My mother, Bea Byrne was a resident at this facility from 11/17 through 4/19. I spent so much time there playing games, doing activities and such with all the residents. I brought my mom home 05/01/19. My mom passed on 7/19/19 and I notified Hillcrest Memory Care.You would think they could have at least sent a card with condolences. Instead nothing.I paid $4,500.00 per month out of my pocket, and thats what I get, nothing.I ignored a lot of the chaos, poor food and staffing.

Toward the end of his life, my husband moved to Hillcrest, because he needed more attention than most facilities can provide. The staff at Hillcrest went above and beyond to give him the care that he needed--providing him a private room, placing him near the nurses station, checking on him frequently, communicating frequently with our family, and, at times, just spending time with him. My husband passed away peacefully at Hillcrest, and the staff made it possible for our family to be with him 24x7 in his final days. Also, I just received reimbursement for my husbands rent for the days after he passed. And, I didnt even have to ask. I cannot commend or thank Hillcrest enough.

Amazing place for my loved one. Able to handle all of my dads needs.

The facility is unique in that it combines assisted living and memory care, unlike most that house and devide them separately. My experience with my father is that he was much happier and and actually showed improvement. The staff was wonderful. They were very accommodating, knowledgeable and pleasant to deal with. They appeared to give a lot of individual attention and my father really liked them.This place isnt fancy, but its secure, clean, well maintained and has a pleasant enviroent. My father was always very critical and picky about his food. At Hillcrest he rarely complained and that says a lot! I would recommend Hillcrest without any reservation. Even though it wasnt located closer to my residence, it was worth the extra travel time for my fathers happiness.

This is by far one of the worst senior homes. They are so unprofessional and unorganized. It smells so bad every day and the residents walk around so dirty and smelly like zombies. It shows that all they care about is getting people in but not about having a clean environment. Euguenie the sales coordinator was not very pleasant also. Do not take your loved ones to live there.

I worked here it was horrible staff and management only 2 staff members from a.m. are respectful and kindhearted that place needs to be shut down