Better off buying on Amazon. The prices are at least 30% less and the return policy is far more consistent.11 SEPT 21 purchased a 3-wheel walker for my soon-to-be 92 YO mother who still lives independently. Turned out to be too unstable for her on the thick carpeting. Returned the same day, non-issue. The receipt showed a 30-day return policy, and I was told as long as it wasnt used outside, it was returnable.18 SEPT 21. I brought my mother to Annapolis Healthcare Supplies to pick out a walker shed feel comfortable with. Again, confirmed that its returnable as long as its within 30 days and its not been outside. She chose a $270 walker.23 SEPT 21. Mother calls to tell me that she nearly fell using the walker. Its not sturdy enough for her carpet. I told her to fold it up, put it to the side, and Ill return it when I see her in a couple of days. Im an hour away.25 SEPT 21. Seven days after the purchase, I return the walker to Annapolis Healthcare Supplies. The representative was absolutely marvelous. She explained that she didnt have the authority to credit more than $25 and that she had to call to get approval. She got Mary Ann on the phone.Mary Ann suggested that I leave the walker there, give them my credit card number and to call on Monday to determine if the product was eligible for return. I said, No.The lovely representative walked over to the walker and pointed out a stain and something of a mark on the handle. I took my finger and got rid of the stain and there was no obvious mark that looked as if the walker was damaged. The representative told Mary Ann that all they had to do was wipe it off and theyd be able to resell it.Interestingly enough, when I brought my mother to the store on 25 SEPT, someone bought the yellow 3-wheeler that I returned the previous week. Funny how that worked out for Annapolis Healthcare Supplies when they do the right thing without a debate.I insisted that I speak with Mary Ann, because I wasnt returning on Monday and the receipt clearly says that theres a 30-day return policy.Mary Ann must have asked the representative how much she sold during the day, as the rep said (paraphrasing), I sold around $1800. Its a good day. That was when Mary Ann gave her approval to accept the return and credited my mothers account.If youre looking for a consistently exceptional customer experience and reasonable prices, then I suggest Amazon. The EXACT SAME PRODUCT at Amazon was $70 less and their return policy is exceptional.I told the rep that Im not shopping there again and she said in a non-judgmental or sarcastic tone, Thats OK. Shes right. It is OK. I hope Mary Ann knows what a gem shes got covering for her.Being a small business doesnt give Annapolis Healthcare Supplies the excuse to provide inconsistent, finicky return policies to their customers. Thats just bad business.Pity that we have to go to such lengths for people to do the right thing, isnt it?

I called to ask about walkers. They lady on the phone could give ne no information but to say you have to come in try them. I dont know the sizes we carry .

Highly recommend this store. The staff was very helpful! Jackie was knowledgeable and went above and beyond to help me. They are very well stocked, even given everything going on.

The worst experience ever in my live,I will never return to them and I will telling to everybody to know that, that In this Covid days when everybody is struggling and didnt have jobs ,food ect , and we recently move to USA 2 years ago, I was charged $400 for 4 pair of socks with out any information or anyone to told me that if the insurance did cover you will need to pay $400.SHAME ON YOU...

Wonderful staff and very knowledgeable .

Hidden gem for those in need of medical equipment and supplies. Lots of interesting products at fair prices. They matched Amazon for a wheelchair and then assembled it, showed us how it works, and delivered it the next day at no charge as we couldnt fit it in our vehicle. Shout out to this business for helping us in a time of need. Will refer to others.

I have purchased a variety of things from this store: compression socks, foot/toe inserts to help with nerve damage, and supplies for my infant. Each time I have had great service and experienced a very helpful staff. A business that I will continue to visit and highly recommend.

Love my new lift chair. Staff was very knowledgeable and helpful. The best!

Simply the best service, products and pricing. My family has shopped there many times and always appreciate the caring attitude they show.

Theyve been helping me since 1997! My family has been going here since they have been open. Customer service excellent.

The Ladies that work here are very helpful. The equipment I rented was in great condition.Customer service was great.

Visited a couple times this week and had great interaction with staff.

Absolutely Horrid!Deplorable customer service, lack of professionalism and outrageous prices. There are much better places in Annapolis so I recommend you do your research and stay away from this establishment.Do not waste your time.

06/09/2016 I visited Annapolis Healthcare Supplies this morning. I have an old walker and was looking for an new one. Rather than sell me a new walker, they upgraded my older model with new stems and glides. It is like new now. Their service was over the top! I cant know the circumstances behind the 2 negative reviews, but I spoke with 3 employees there and they were all kind, friendly and helpful. And, they saved me money! It doesnt get any better than that.

Terrible service. The two women, middle aged working there between 11-11:30 today were rude and unprofessional. I dont understand how you can act that way when the clients are coming in because they are having medical issues. Our family will not go back to this business, we will not recommend them to anyone, and we will now drive further to go to Americle Healthcare. Americle was so helpful and friendly.

They we’re helpful and knowledgeable to my needs.

Employees are not very pleasant or helpful. Merchandise is decent--some a little pricey. I check Amazon first.

Fast, helpful and reasonably priced. I will be a return customer.

Clean, friendly staff.