Had my free introduction class today with Jessica. Very welcoming and relaxed atmosphere. Joined!! And couldnt be more excited. I actually felt taller when doing the dishes tonight. So excited to feel more progress on this 56 year old body!

I have so enjoyed coming to the Annapolis Pure Barre studio since 2015. I recently joined as a pure start member, and I am so happy I did! It is a wonderful community of instructors and fellow members. All of the instructors are so friendly and energetic. You can tell they all love teaching barre and being there! I always highly recommend Pure Barre to all of my friends, and if youre in the Annapolis area, this is an amazing studio to join!

Awesome hard workout.

Well, after reading though reviews, it looks like I am not the only one experiencing poor customer service at this studio- including rude management and hidden policies.This week I booked a class for my friend who is a mom to a new baby. I had planned to go to her house and watch baby so she could go work out. Morning of the class my friend calls and says she can’t go since babe woke at 4am and she was sick too. I called in enough time to cancel the class. The instructor answered and said no problem, cancelled my friend from the class but asked if I minded calling back to have the manager do the refund since she wasn’t sure how and had to run into class. She left the manager a note. No problem.I called back later, and the studio owner, Susan, answered the phone. I told her who I was and was pretty rudely informed that they never refund classes. What?? Apparently the policy is listed on the email receipt, but I would never have known that because neither my friend nor I received an email receipt. Apparently also I should just know the policy. I live in Virginia and had only ever been to this studio once. I asked her to make an exception considering the circumstances with sick mom and baby, and since the instructor said a refund was no problem. Susan told me that her instructor would NEVER tell someone that they could do a refund, and that there would never be any exceptions to this policy.Pretty appalled. Some of the worst customer service I’ve ever received.I’d like to add that I hosted my friend’s bachelorette party here, so this studio has seen lots of my money and patronage. Terrible.

After reaching out to cancel a 4-pack pass for classes because it was not initially clear that this was a membership, I was met with not understanding or a willingness to cancel immediately but a snippy reply from the owner about how it is obvious that packs are a recurring membership. I would have been charged $79 a month indefinitely had I not realized I had been charged on a recurring basis and sent an email to cancel- as a heads up you have to give 30 days notice to cancel so if youve purchased a pack for classes you are really agreeing to pay twice the amount you see, unless you give notice to cancel in 30 days they day you buy it. Plenty of people love pure barre and I enjoyed the classes when I attended them. However, there are plenty of other gyms and classes around the area who have an appreciation for customers who choose their businesses and do the right thing by them to secure their future business. This Pure Barre isnt one of those.

Asked repeatedly to adjust my monthly payment due to COVID, was paying $169 per month even though there were no in person classes. Everyone was able to see online classes no matter their membership. Ignored my emails about lowering payments since everyone could only do classes online. Ignored my emails until my contract ran out. Would not recommend because they were not a accommodating during this time even though I expressed my economic hardships.

Pure Barre is a fantastic workout - fast-paced, high energy and intense without being painful or exhausting. And the Annapolis studio is awesome; the staff and instructors are helpful, encouraging and enthusiastic. This workout can be for every body, regardless of previous workouts or ability! I cant recommend it highly enough.

I have been working out at Pure Barre Annapolis for almost 4 years and I love it. I have never been athletic or exercised as regularly as I have these past few years doing Pure Barre. I love the way the workouts make my body and mind feel. I can often burn off a headache by going to class, and it always helps my mood. I feel stronger and more fit than Ive ever been in my life. I dont know if I look any better, but my body image is certainly better. Pure Barre is also a great way to clear my mind. I recommend Pure Barre to everyone: friends, family, and clients. I really like the instructors and quality of the classes at Pure Barre Annapolis. The instructors are very friendly, upbeat, and encouraging, and they remember everyones names. I like that there are people of all ages and fitness levels in class, and the atmosphere is supportive and non-judgmental. The workout is very satisfying and I feel like Ive accomplished something with every class. Its a great way to start or end the day. Try it!

Best workout to feel long and strong. Definitely worth the money. So much better than any class at a gym.

I had to have a mole removed from my calf shortly after purchasing a two month unlimited pass to Pure Barre in Annapolis. 3 classes in, when I had my appointment, I was told that during recover I wouldnt be able to do any weight bearing exercise for 4-6 weeks minimum, for fear of the sutures/incision area splitting, the Dr. gave me a note. I called the studio and notified Erica at the front desk. She said so sorry to hear that, we should be able to put your unlimited membership on hold. No issues. See you when you get back to it! A few days later she called again to see how I was liking the studio, when I reminded her who I was...Oh, yeah, thats right, she said. The owner will call if there are any issues. I said, I have a drs note if that helps, she responded nope, dont worry about it. So I hear nothing for 6 weeks. Today I went back to make sure my account was in order, as the 6 weeks have passed and I can get started again. The owner greeted me and said oh no, we cant hold memberships like that....you didnt buy that kind. Only XYZ kind is the kind you can freeze. You have one week left, glad you are all healed! Um WHAT?!?!?! I even tried showing her the drs note, and she didnt look at it. She said you havent been here since the 4th of September.....Um Yeah.....I KNOW! Because the Dr said not to! Arggghhhh......Anyhow...I really liked the instructors, they were great. I wanted to like this place.....

This was an extremely bad experience. I went for the $99 month membership. Never once did someone greet me or say hi when I walked in. Most everyone was rude and cliquey. Also, I was totally scammed and was charged $100 for cancelling a membership I apparently signed up for. I’ve tried emailing several times and have gotten no response. So unfortunate because I was really looking forward to joining this community. Save your time and money. Go to Tribe Cycle. It’s worth it there.

I was very disappointed tonight to be turned away that I could not participate in class because I had shorts on. I can understand your reasoning, however if you wouldve had that on your class description when I used the app Real Flexi, I would made proper clothing choices. I understand that is on your website, however how would I know that from using a third party app. It also was extremely embarrassing that everyone in the class knew why I could not participate even though the instructor was very kind about it. I managed health clubs for years and communication is key for your members and prospects.

Love love love.... If you want a different workout, I strongly recommend.

After almost 3 years of going to Pure Barre I can tell its gone gradually downhill. There used to be really good instructors, but everyone I loved has left and moved on to better opportunities. Current instructors - awful in my opinion. They obviously need more training because their instructions contradict what they really want you to do. Watching one of the new instructors, Emma, take a class I could tell she did not understand what Pure Barre stands for. Her moves had such large amplitude which negated all the previous direction for small, but targeted movements. I was watching her swing her legs back and forth and it killed all motivation to stick to this facility.The new renovation of the studio is another topic. Everything that gave this facility some charm was wiped clean. It became black and white, the signature barres everyone loved are gone, as well as the name boards that would show how close you were to a milestone. That was one way to celebrate customers and their achievements - GONE now.It was quite disappointing that I had been waiting to hit my 250th class for so long, and when it finally came - nobody acknowledged it. This huge milestone for which I spent so much time and money to achieve went completely unnoticed. The owner along with the instructor did not say a word. I received a lame generic email with congrats. This just shows how they really value their loyal customers.The worst part is payments. There are hidden terms - be aware of that. When you purchase a 4 class/monthly commitment, you are really signing up for another month - they require a 30 day notice to discontinue your autopay. There are no non-autopay options. This is how they recruit you for at least 2 months with your purchase of a 1 month membership. I have also previously frozen my membership due to pregnancy and kept being billed. I was lucky I had noticed the charges on my credit card statement and contacted Susan with a reminder that my membership is on freeze and there shouldnt be any new charges, but again it shows how sloppy their business management is.

Instructors are very motivating and helpful, music is great, and you definitely see results. Give it a try!