Unfortunately I had a terrible experience with the staff of this office. I went through the tests as recommended and finally when I got to the very end of the process, I was told that I was “HIGH RISK” and had to go with only one option for egg freezing. To be called “HIGH RISK” is unprofessional and inconsiderate to clients that are hoping to receive the best care possible. I immediately went to one of the competitors and was able to successfully freeze more eggs than what Shady Grove initially quoted. I have a friend who went through the process at the Annapolis location and she had a bad experience as well. I wouldn’t give them the satisfaction. If you’re looking for professionalism and you expect to be treated with respect, I wouldn’t waste time here. 👎🏽

Very disrespectful to the Father or men involved in this process. It would be nice if at least one collection room was open for men. Not everyone lives within a viable distance to the facility to collect at home. So doing the business in the vehicle outside in the parking lot is the only option Shady Grove gives I guess. It is very unfair to treat the male partner this way. This place is one of the rudest and unfriendly places out there. You basically feel like a piece on an assembly line, they need to work on their people skills here for sure. Communication is TERRIBLE ALSO, the doctors are always too busy for you. Shady Grove knows that you do not have an option, so they really dont care about you. It is also unfair to isolate the father or male partner and not allow them to assist or accompany them to CERTAIN appointments, such as finding out if you are PREGANT. I cant express any more how much of a disappointment they have been.

Underwhelmed. Just felt like you’re on an assembly line the whole time. I never actually met my doctor or saw him on video chat. It seemed they didn’t have enough time for your specific needs or focusing on you individually. Nice staff but just Ehh

I love this office! The staff is friendly and I’m usually seen very quickly. Dr. Chason and my nurse Sarah have been amazing through this process. I highly recommend!

So far, so good. Im in my first IVF cycle with SGF and the staff are all really warm and friendly. I do think they push a bit much for unnecessary tests and I will cite that the front desk doesnt upload medical records that Ive had faxed from other practices. I recommend patients be their own advocate when it comes to fertility - this clinic is very professionally run, but they seem to treat everyone the same vs the approach of a reproductive immunologist, adjusting protocol according to other factors. Overall positive recommendation.

My case is so complicated and there are so many people involved. However, my nurse at Shadygrove has been so comforting and helpful in explaining things to me and trying to work with me. It’s going to be a long road but Dr. Chason is doing every test she can to make sure we have all the answers so we can do the right treatment the first time. Although I hate for it to drag out, it could save me a ton of grief later on.

Dr. Mottla, Sarah T, Rn, all front desk staff, and all blood work and ultrasound techs were so kind, professional, and efficient! Even in the middle of a pandemic this place ran like a well oiled machine! We are very pleased with our experience and would definitely return if needed in the future!!

Dr. Mckeeby made us feel comfortable and confident in taking on the task of IVF. Dr. Chason did our transfer and did really well explaining the process. Never had a bad experience with any of the US techs, nurses, medical assistants or front desk staff - in fact, they are more than amazing considering the early hour shifts and weekend shifts they have to work. Everything went according to plan and we are more than happy.

We have been with shady grove for about a year. We took a few breaks between our two IUI and now onto IVF. I cannot say enough about the staff! Dr. Mckeeby has been wonderful from day 1. The nurses and staff are so friendly especially through this difficult time. Of course there are small hiccups through the whole process( usually with my bodies levels) and Ann is so understanding and compassionate. And Michelle has been absolutely amazing!! Thanks guys for everything!!

​If I could give NEGATIVE Numbers I would...As a blessed parent, I feel Shady Grove continues to cause nothing but grief and stress to a couple so close to my heart!!Nothing is worse than seeing family constantly endure nothing but frustration, stress, depression and feeling of neglect. Shouldnt the fertility clinic treat clients with respect and assistance in achieving the ultimate goal? Sadly all I hear is about the financial REQUIREMENTS Shady Grove demands. What does it cost to show compassion, empathy, hope and consideration??When will Shady Grove stand behind their commercialized support (as shown on TV Commercials)? My HOPE is Shady Grove will WANT to evaluate their methods of care (or lack of) and prove they are 100% invested in the treatments. PLEASE--Provide ALL couples the respect deserved and opportunity for a successful outcome

I have nothing but glowing things to say about Shady Grove and specifically this Annapolis office! I found the office staff to be friendly and welcoming, the TVs had regular local morning news but honestly I played on my phone like everyone else while I waited so it doesn’t really matter, the nurses were so caring, and the morning rush is so efficient without making you feel like a number.I was impressed every morning I went in for bloodwork and the ultrasound with how they cycled through the dozens of women, but I never felt personally rushed just efficient. And since no one wants to hang out at a doctors office all that long it’s super appreciated.I also found all the nurses to be very caring and personable. They use your name, chat with you while taking your blood or doing the ultrasound, genuinely want to help and see you be successful. My nurse, Jen, was so sweet even when she had to call and give me bad news. And I felt the happiness when she finally had good news! The entire office shared our excitement when our fourth cycle of IUI worked!We had Dr. Chason and she was right on point with her treatment plans. She made adjustments based on how the previous cycle went and on cycle 4 we got pregnant, but if we hadn’t we’d already discussed what other options we had for the next couple cycles before moving to IVF. (To be clear, my insurance covers a certain number of IUI attempts before going to IVF)As my husband and I look at having a second baby we feel confident and comfortable heading back to Shady Grove in Annapolis to expand our family. The feeling of love in that office makes a difficult, emotional situation feel a little less lonely. I highly, highly recommend this office to anyone struggling with infertility.

This review is for all of Shady Grove, not just the Annapolis office. They are huge machine and know that they are the only option for fertility treatment for much of their coverage area. We felt like cogs on an assembly line for much of our journey. They made some errors (which we caught and were able to correct) but ultimately they did their job and we have a baby. They know that their clients will do anything to have a child and so they dont have to worry about individualized care or customer service.

We had a great experience at Shady Grove. Dr. Mottla was always kind and caring. Jen Lavy was our dedicated nurse and she was always available for my millions of questions. We had trouble with our online pharmacy at one point and were about to run out of medication over the weekend. Shady Grove gave us a week supply at no charge, early one Saturday morning. Everyone at the office was always happy. When we graduated, the whole staff shared in our excitement.

They didnt seem to want to address what I made my appointment for, but instead pushed and pushed for treatments. It came off to me as their main concern was making money off of me, but not addressing my issues. I couldnt get out of there fast enough. They have really left a bad taste in my mouth and I will not be returning... Cant wait to see the bill.

I have been seeing Dr. Mckeeby and he is fantastic at what he does. Nurse Jackie is superb as well, she always gets back to me before the end of the day and usually within two hours (there is a lot to say about that because I have called almost everyday and I ask a million questions). One thing that I think would make their business amazing, especially for working women that have high stress careers and fertility issues, is for their business to be open on Saturdays for at least half of the day. It is very hard when you work Monday-Friday over an hour from any of their offices, to not have to take off work for an appointment. However, Dr. McKeeby and nurse Jackie have been the best to me. I have asked for my appointments to be moved up and they did it immediately. I had to get surgery and Dr. McKeeby made sure that I was in good hands, and I got the surgery almost immediately after finding out it was needed. I am so pleased with Shady Grove Fertility. My stress level has gone down because I know that my issues are being handled not only efficiently but by the best of the best.

Mixed feelings about Shady Grove.Pros: we had a successful ivf experience with Dr. McKeeby. We liked Dr. McKeeby and appreciated his experience and knowledge. We also saw Dr. Mottla a couple times and hes very compassionate. We liked our nurse, Ann. The staff who draw blood and do the ultrasounds are great. The front desk staff are hit or miss.Cons: they are quick to ask for money and the billing department deserves ZERO stars; they are awful. Office visits were more stressful than necessary because the Annapolis office insists on keeping the waiting room TVs on news stations at high volume and patients arent allowed to change the channel. Listening to political nonsense while waiting for a stressful appointment is not a good combo. Would be much better with just soft music or something neutral like a cooking show.

ZERO Stars. This place is awful. If I can urge you to do one thing, it would be to GO ANYWHERE ELSE! Try Hopkins, try ANYWHERE but this place.My wife and I specifically chose Shady Grove after seeing that they help with LGBT family planning. We scheduled a supposedly free consultation, and have had one issue after the next since arriving at that consultation.We were only scheduling to get more information on tracking ovulation and looking into diagnostics to make sure my wife was ovulating, due to difficulties with tracking when she was ovulating. We were clear in stating that we did not necessarily want to pursue any treatments beyond the diagnostics, nor did we want any involvement with a sperm bank.Upon arriving, Dr. Mottla was very nice. You will want to note that the remainder of the staff there do not redeem the clinic as a whole, since interactions with the doctors are minimal. After meeting with the doc, we were taken into a room to discuss what happens next. Several times, inferences were made about us selecting a sperm bank (we reminded them we have not decided if we want to go that route), and scheduling testing. They explained what my wife would need to do, then glanced at me, told me I would also need to do some sort of blood work, but dont worry, thats the only thing we will need you for. Ha. You can be damn sure that they made me sign all of their paperwork for when they need me to pay the $200 bill they keep sending for their free consultation.Imagine a heterosexual couple goes in to the clinic to get help because the husband found out he was sterile. Would you EVER tell him dont worry, thats the only thing we need you for, or would you be sensitive to the fact that it must be hard enough for him to be coming in, feeling powerless about not being able to have a baby with his wife, and that OF COURSE we need you too? Because I am pretty sure that, at some point, he is going to be needed to parent the child he is asking for help in making. Being told I wasnt needed was one of the most insensitive, ignorant, discriminating situations I have ever encountered.And now back to the what to do next part of the consultation. They do not customize anything to the patients needs. If that were the case, they would not have repeatedly pushed for us to decide on a sperm bank. They would have actually made notes about our custom plan, instead of telling my wife we as a couple need (oh wait, maybe they do need me for something else) to see their social worker to make sure we are both prepared for dealing with creating a child through a sperm bank (there it is again, still never committed to using a sperm bank, yet you want us to check another box and bill our insurance for another service/co-pay).After that experience, my wife and I vowed we would, at all costs, go anywhere but this place for anything other than the diagnostics which were already ordered. And thankfully, the diagnostics showed EVERYTHING IS FINE. If we had let them continue to bully us into unnecessary steps, imagine how much larger our bill could have been for NO REASON AT ALL!!!The only thing this place wants to do is make money, as the only protocol they push is the one which will make them the most money, the fastest. I have seen used car dealers with more tact in their approach--how sad that this place is supposed to be a medical practice. The only thing I am sorry about is that we ever trusted them to be sensitive to LGBT families (it is clearly just another marketing scheme for them to make MORE MONEY).P.S. They claim military discounts, but I can assure you that they didnt offer one for the $170 consultation bill they have been harassing us with.

We have used Shady Grove twice but our second time for our send child went with some issues. Basically, our first cycle had to be canceled due to complications and we had explained to Dr. Mottla that we could no longer continue as we couldnt afford to. He had offered to us to continue and only charge at 50% of their normal fees and we agreed (over the phone). When it was all said and done and time to pay the bill we were told they couldnt charge it all at 50% and only discounted two of the visits. Imagine our surprise when we learned we now had to pay twice what we were expecting - we were even told at every visit that there was no balance. Bottom line - this company is only about money and make sure you document everything from them and get everything in writing before committing.

My husband and I switched to Dr. Mottla and the Annapolis office after several unsuccessful IUI cycles. We are very happy with that decision because it took several more cycles before we found success. Dr. Mottla took the time to meet with us whenever we needed, thoroughly explained (and modified) our treatment plan at every step, and was compassionate during our tough times. We also received great support from the other doctors, nurses, phlebotomists, techs, and secretaries. Without their hard work and positive attitudes, we might have given up before we conceived. We can’t thank them enough and highly recommend the entire team.

I read alot of mixed reviews before going to Shady Grove Annapolis so i wanted to leave my review..My husband and I were both treated wonderfully by all the staff at Shady Grove from the first appt to our last. Nothing about struggling TTC is fun but they really know what they are doing, we were lucky enough to conceive on our first medicated IUI. Im now 9 weeks pregnant and have officially graduated from Shady Grove, I would definitely recommend them!

Go to Europe and save $10000. this place and all other ivf in the US is an assembly line scam. $300/visit just to sit in the office and gain little info from their rude staff. your dollars are a vote in the economy. all medical here is a scam. spend it where ppl care.

Shady Grove has been amazing to me. Dr Mottla is a sweet heart and truly cares about his patients (do not see Dr. Mckeeby hes a jerk). Dana is an amazing nurse and always keeps me updated on what is going on. The front desk is very helpful and are always there to answer your questions. I got pregnant on my first IVF cycle. I am very happy with shady grove Annapolis and I would recommend Dr Mottla to anyone struggling with infertility. Hes a bit harder to get in with but it is very much worth the wait.

Shady Grove says they wish to help... including with financial assistance. There are many of us out there who are not rich but are looking for help in starting a family. All Shady Grove cares about is money,.. not helping families grow as they claim . It has destroyed my hope of receiving help for my infertility and crashed my dreams of growing my family.

Very caring, friendly, peaceful