I have been a patient of this office for years. However, I will be finding a new doctor. This place has gone downhill. They have lost my records, one doctor tells me one thing and the next time another doctor tells me something different. I no longer trust this operation. And the staff is not that compassionate, friendly or efficient.

So super rude.

Very poor customer service, could never get through to confirm or cancel appts however the doctor had no issue cancelling my appts just before holidays. This seems to be a consistent trend w this practice in addition to the questionable approach to examinig and removing cancerous spots on patients($). Read all the reviews, and youll see a trend.

Beware of the scam she has going on!! When a biopsy is done in the office she is claiming it was performed in a surgery center so that her reimbursement is higher and the patients copay is higher as well. In addition she charges for a “closure” and a surgery fee!!! 99% of surgical incisions require a closure and I’ve never heard of a surgeon charging extra to close a surgical wound!!

I love coming to see Dr. Meskey and Dr. Neidig. Theyre both easy to talk to and dont make me feel rushed through my appointments. I always feel comfortable with asking any additional questions and the office seems to run smoothly and on time. Its also a beautiful, spacious and comfy office to be in. My only complaint is their website and trying to pay a bill. Their website is very user unfriendly. Its difficult to navigate. It needs just a simple Pay Bill Now button where you can input your account info and info from the bill and get along with your day. Instead, its hard to even log in to the patient portal and has no bill pay button on the website. When you call their system, their recording tells you to go online to pay your bill. I had to reach reception to pay my bill today, so it was a tad frustrating. Otherwise, love the practice.

I went there to get a skin check since I had Basal cells several years ago. They were recommended and I figured I would give them a try. At the skin check they did a biopsy of 3 spots. They called me twice and left a message but when you called back to their lab they wont answer and it goes to voicemail. After several attempts I called the office and asked to speak to someone about my results since I evidently had something out of the normal. I finally got someone on the phone and they said I had Basal cell and would require a MOHS surgery and possible skin graft. The other 2 spots would also require surgery and I would have to make 3 different appointments for each spot, with the Basal cell taking up to 6 hours. So I need to come in 3 different days for each surgery? They gave me scare tactics that my moles could possibly turn into cancer and need removed.At this point I called my Dermatologist I have seen for years and made an appointment and took the results. He looked me over and looked at the results and advised there is nothing to worry about and come back in 6 weeks once your biopsy spots heal. He said I just want to see where the eraser size spot of Basal cells were and if necessary scrape them if some remains after their large biopsy. The other two areas they wanted to perform surgery on he stated are normal and nothing to worry about.This place is all about getting your money for unnecessary procedures and trying to scare you.

Extremely poor customer service. I have been trying to set up an appoint for days and have been on hold - this last time was for 58 minutes. Their pre-recorded voice mail indicates that my call will be answered in the order it was received and that they care about my call. ah....no, they do NOT.

This is the best run practice I ever experienced. The staff wonderful and efficient. The doctor I saw, Dr Meskey, was caring and listened to my history and issues and had solutions to my health issues. Wonderful first rate practice.

When I have had appts with Dr Renfro, all has gone well. However the attitude of those who work for her practice has slowly degraded over the last two years, in my opinion and the opinion of other patients. It’s as the staff feels that they have a service that cannot be replicated elsewhere close by. I feel like the female receptionist has given horrible customer service at check in. My entire customer experience from the receptionist to the PA was poor. The woman who walked me back to PA was very nice. I then had to wait 30 minutes to be seen. The check out people were very nice.

Excellent medical staff, very professional. Unfortunately the admin staff is not as strong. Tried calling in for over a hour to talk to a person in charge. Was disconnected four times. The required prescription was called into the wrong location causing a potential 5 day wait versus a same day pick-up. Finally had it corrected. Its a shame - this would had been a 5 star review - if not for the call-in frustrations.

Very thorough. Has caught several early stage skin cancers and removed. I went to her for a Mohs removal on my nose 15 yes ago. They went down three levels and left no scars. At my age go every year for body scan.

I have an extremely rare genetic form of Basal Cell Carcinoma. I have had thousands of Basal Cells removed over the decades - by the best of the best around the country... Dr. Renfro removed a hundred or so over a 5-year period... There is no better Mohs surgeon in the U.S.

I was a patient of Dr. Renfrew. After a biopsy I was told I needed a spot remove from my back. I was contacted by them 3 days before and told I need to put down a, $375 payment prior. My insurance covers the procedure but I was told that as,I have a $809 deductible (which I have already met) I would have to provide this in advance. I have the money but it is the principle of the thing. This office from day one has seemed much more interested in profit the care. Will find another office that is run differently.FOLLOWUP: After requesting that the doctor call me I did receive a letter from Tammy in their office. I told her I would like to hear from the doctor and she responded Thats not going to happen. I have good insurance and am able to pay but the way this office handles things is not acceptable. And, if the Dr. feels she is above calling patients that have an issue with the office, I have made the right decision going to another office for care.

Just got off the phone with Jody the billing person.Questioned a 10 minute office visit with a $183.00 charge for liquid nitrogen for a brown spot. No problem with the office fee and co pay. It was not the reason for the visit. The original scheduling of the visit was for a ugly, raised , skin lesion that dissipated while waiting for the appointment. Had I been informed that the liquid nitrogen squirt, @ $183.00, may not be covered by insurance, I would have declined. Jody response was I need to know what my insurance covers and I do agree with that statement but she did not need to hang up on me. How do you know if something is covered if the information was not available prior to seeing the provider?? Is their no such thing as disclosure? Even with disclosure the price should be available from the provider prior to the act. Informed decision as to accept or deny a treatment is the right of the patient. I have 40 years of health care experience and understand insurance, capitation, reimbursement, CPT coding better then the every day person.The office needs to pay closer attention to those who are retired and on fixed income when it comes to an expensive treatment that may or may not be covered or necessary. I will be contacting BCBS since Jody hung up on me for no reason other than I questioned her comments. I will pay my portion of the bill for 183.00 for 8 sec of liquid nitrogen . It was a beautiful office and everyone was very nice and professional during my visit.

Both of my parents were patients of dr. Renfros. amy & Michael hoffman. She was spoken highly about.

Lisa is great. Very caring and highly skilled, top in her field and just a really nice person.

Well, I just got back from my appointment, showed up about 15 minutes early, checked in, girl at the counter was very nice. Was in and out, procedure done, by a very nice young lady I might add. For total time back to my car in 25 minutes. Nice job!

I have been a patient for over 5 years as well as my wife. Weve never seen the doctor but have seen Reed Raleigh, the PA. We usually go together on the same day. We received bills for our portion of the services. I sent two separate checks for each bill. I received a nasty worded collections letter that intimated that I had not (or could not) pay for the services. I sent back this letter along with proof that I did pay the bills. Guess what? I just got my account sent to a Collections Agency!Thats awful service.

Dr. Renfro is supposed to be a Mohs specialist but based on the two skin cancers she removed from me and one from my Mom, she cuts once and very deep and when the scar is terrible, she is not the least bit interested in giving you guidance on reducing the scarring. I have since had a third skin cancer removed by a different Mohs surgeon, who went through 5 cuttings in one visit and I dont have a noticeable scar - the surgery was on my forehead at the hair line. I think Dr. Renfro was just too busy to be bothered with doing the job right.

In my opinion - quick, professional, friendly and competent. I have had no issues and only positive results with Dr Renfro and PA Reed.

I am in agreeable with all of the other reviews. 465 dollar collection on my credit report for an appt I had 2 biopsies for.

The patient service is poor. I was disappointed that my full body scan was so very brief.

Not everyone has the opportunity to be cared for by such an expert clinician and team. The attention given to the work performed on our precious bodies is a welcomed gift to Annapolis.

Very professional, excellent care.

The service rendered was fine, but this office completely botched the billing of my insurance and after 6 months of trying to resolve through Dr Renfros office, my insurance and LabCorp, nothing was resolved and I am out $310 in order to make this all go away and save my credit from being jeopardized. This was an enormous headache and I will never go back because of this.

Once you are under their grips, they keep noticing things that need to be biopsied then removed. Each time, being charged a copay and a surgery fee for a nurse practitioner to do a biopsy. They have figured out a billing code that they bill your insurance with and insurance wont cover it, so you end up having to pay it. Also, I was told that I HAD to schedule an appt for follow up. Not to mention, their reception area is filthy. Under the chairs and especially by their Keurig. The baseboards and french doors are disgusting. This wasnt a oh it was overlooked. I monitored this for a period of 3 months, while returning for appt after appt and its just as dirty as the first time I was there. Fair warning.

I made an appointment with Annapolis Dermotology Associates and was instructed to arrive 45 minutes early to fill out new patient paperwork. My appointment was at 1:45 PM and I showed up at 1:00pm. The paperwork took about 5 minutes to complete and I expected to wait until my appointment time. I did not expect to wait until 2:30 PM to be called back. That is 2 and a half hours spent in their waiting room. I found this entirely unacceptable.

I was on hold before talking to ANYONE for 15 minutes... Id rather go to a whole new doctor than deal with the terrible patient service

Never have had a problem. Always professional care.