I brought my child before a cardiologist appointment. I told them we had an appointment at 9. Instead of helping us to make the appointment, we waited over 45 minutes and then had to call cardiology to ask them to put us at priority and we were finally called back. The staff were chatting behind the desk every time they finished with a patient, not all all efficiently moving on to the next patient. Receptionist was rude and did not at all care about our time. Very disappointed! We love Mott, we love uofm. We spend a great deal of time here and this is my absolute first complaint ever!