The best place to come and train is over at the Alaska club west. I’ve been to other Alaska clubs and this one has all the equipment you would need for weightlifting and has amazing customer service! While we were here visiting they extended our membership because we were stuck since our ferry kept getting canceled. I had an awesome workout and enjoyed the company of the kind staff, don’t miss out on coming to Alaska club west!

Charles Goodman in membership is a gem of a guy. Thanks so much for the outstanding service!

This club is by far the best cared for club in the circuit. Alaska club has taken advantage of the poor competition in clubs for years and passes the expenses on to us. If west had a pool I’d only go there. AK club south the supposed “Nice” one is dirty and often shabbily resembles an elite club. Poor show for the most part. Nice work west in keeping with what the AK club thinks it is.

They are out for every last cent. I’ve never membered at a gym so desperate. Please pay very close attention when signing up for a membership. Even though I am now 4,000 miles away, I am still paying $80 a month. UnbelievableI’m very disappointed in you AK Club. You know this is wrong

Charles went above and beyond with helping me today. He was very responsive and informative. I really appreciate him! Huge thanks!!

I went to the gym for the summer while I stayed in Alaska. And I loved it. Charles was beyond helpful the entire time I was there and and front desk was always in a good mood. I really appreciate the little things when I go to the gym and being happily greeted at the door was always a plus. Not only is this gym organized but it’s very clean. It seemed like somebody was always cleaning something the entire time I was there. Strongly recommend.

If youre looking for a gym with lots of extras and new equipment then The Alaska Club West might be worth joining.Not the cheapest gym and youll need time to complete the sign-up. If you can survive the paperwork then youll find the equipment is some of the best in the area.The Alaska Club West membership allows entry into other The Alaska Club locations such as Downtown Anchorage and Palmer.The Alaska Club West has plenty of parking compared to other gyms in the area. Open 24/7 with staff available. Trainers are easy to schedule along with tanning, massages, and workout classes.If the weather is poor and its 5PM then youll find plenty of members here.Stop reading and make some gains!

Just like everyone else has said. Super sneaky with their membership and the fees. Once covid hit they gave me two options. Just keep paying and wait it out or I could suspend my payments but it would extend my contract (They were even sneaker with signing me up for a year long contract that the sales associate said I could cancel anytime, blatant lie and when I told them they said he is no longer working for them🤦🏻‍♂️) by the amount of time I suspended payments.

Terrible customer service.They dont answer the phone, or return calls.They charge for services that you dont want.I have tried to cancel services, but they keep charging.VERY EXPENSIVE, their billing practices are NOT transparent.You will be charged for services you did not ask for.

The new manager is unprofessional and smokes weed in the parking lot of the business.

I have been going to this gym for a little over 1 year now. I would like to say they currently have such a friendly staff in all areas, childcare included. The gym is always clean and stocked with towels. Recently, there was an event that happened, details not needed. But let me say how professional Cherie, the operations manager was! I have rarely encountered such professionalism in handling a difficult issue. I continue to be happy with the services I receive at this facility and would recommend it to anyone who asks.

The equipment and facility are typically clean and in good working order. The membership dues are atypically high for a gym. The best part about going to the West location is their front desk host, Maribel. She always goes out of her way to greet you when entering, very attentive when asking a question or requesting club services, and wishes you a good day when leaving. She is genuinely kind and inviting!

I had the misfortune of using a towel from the clean bin that happened to have poop on it. After informing the managerial staff, I was told that it was determined 1. The towel is clean 2. The discoloration you interpreted as poop was nothing more than a stain which resulted from previous use of this towel. Dear world. I have white towels. They get stains. But if it looks like poop, and smells like poop, its poop. Still waiting for a better response. Managerial staff at West 0/5 stars.

Clean bathroom and I would like to recognize a staff with the excellent cleaning provided by Robin Natividad! Keep up the good work. An asset to the company for making sure, the place is safely clean. Robin is approachable and courteous.

Changed hours from 24/7 to closing at 6pm. Inconsistent and unclear with COVID restrictions.

Never took the time to explain the payment schedule. No courtesy call or email when CC was denied after charging 2 months in December. Accounting takes a minimum of 2 days to respond to emails and never answers the phone. Conflicting information Everytime I go in to speak with someone. Refuse to honor the 90 comfort guarantee as printed in the contract. Then I asked to change my membership and was sent a blank contract to fill out myself. Im just blown away by the audacity of management to let their employees behave this way. Charles and Thad should be running this place.

The facilities themselves are great, but not the reason of my rating. Their contracts are predatory, not allowing you to cancel if you can still get to the gym within 40 miles (could have been a higher number, not 100% sure but it was at least 40) meaning they expect you to pay a minimum of 80 a month even if you cannot reasonably get to one of their locations daily.Secondly, when I signed up there was a promotion going to the effect of free upgrade to their premium membership option, and if I remember correctly a free first month, or something to that effect. I had told the recruiter I would not be interested in continuing the premium membership after the trial period had ended and to discontinue my billing of it; they acknowledged this and I thought that was done. However, it was not. I checked my bank account to see I was billed ~$160 instead of the ~$90 and initially when I called to ask for it to be credited, they told me I had to handwrite a note within the trial period indicated my intent to cancel it. After I insisted heavily on a credit due to the recruiter being told this before I had even signed up, they referred to it as a courtesy credit when they finally listened to me. I found this rather disrespectful, but was glad I wasnt out the money, at least.Thirdly, a small infraction, but a problem nonetheless. I was told the promotion I had mentioned earlier would be over at the end of the month and I had to sign up right away (it was at the end of the month) to receive the promotion. Not only did the promotion not end that month, I continue to see it almost every single month since then, feel free to look at one of their signs the next time you drive by.. This was a blatant lie the recruiter felt no guilt in telling, and this just left a sour taste in mouth combined with the other problems.Lastly, what sparked me to write this review is during this COVID-19 situation, they initially did not offer options for billing, and essentially told everyone we have to pay full price for a service we have 0 access to, because apparently they thought they were exempt from being affected like everyone else from the shutdowns simply because they already possess our billing information and tried to pitch it like were being involuntarily charitable (aka stealing money from us).. After what I can only assume was immediate backlash, they retracted that statement and offered 3 payment options.-Billing no longer continues during the down time, and will resume once services return-Get your membershiping+a small percentage more in a pre-paid Visa card-Continue paying as normal and receive a credit to your account instead, effectively making AK Club a debtor to its members(not seeing the email and therefore not selecting any option would still result in them *STEALING* your money, problematic and predatory for the elderly and those without phone/internet)Then afterwards with no indication or email they removed the Visa option, which resulted in my option changing from the discontinue billing, to what I can assume is the credit option, or they just removed my input entirely, because I was billed $80 for the month of March. Of course, I cant get ahold of their customer service line, it will just ring to voicemail infinitely - classic. I reselected the discontinue billing option and I better not see a bill for the month of April... And I also better receive a credit for the month of March at the very least.

Great place, clean, friendly staff!

Nice gym but all the gyms are freezing I dont understand why you would have a cold gym and not a hot one. I go to the gym to sweat not catch hypothermia while Im sweating .

This place has so much to offer , but the rates were too high.. decided to join another gym which has more affordable plan...

Worst customer service ever, lazy sales staff that when you tell them to cancel your membership they tell you to go call accounting and so they can get back on their phones, and they even sigh when you tell them that you know they can do it and dont want to do it. The most unprofessional gym staff I have ever seen in my whole life, not even Planet Fitness is like this! I recommend you DONT sign up for this gym and save the hassle of dealing with such unprofessional staff!

Great facility. A whole room dedicated for tredmill and a basketball court. However, there are only 3 power racks making a session difficult to finish during peak hours. Could use more.

Equipment is much better at this location than others. Staff and cleanliness is hit or miss. Charles is great!

Staff is terrible here

Always friendly and clean. I love how their towels are displayed in the locker room.

The Alaska Club is great if you have endless amount of money to spend on their services. However, when I attempted to cancel my membership to go to a less expensive gym, they neglected to explain to me that I needed 30 days notice despite the fact that I cancelled two weeks in advance and then charged my account and refused to reverse the charge. They will nickel and dime you for everything they can and there is no value in their services.

Fun place to relax after work. Kids (and parents) can enjoy the pool or kids at childcare and parents doing a workout or a massage?! What?! Oh yeah!

Alaska club body shamesIt is a small guy; very disappointed for the price we pay.Apparently the old stingy Russia ladies get upset when you wear shorts and a T-shirt into the sauna. Because it says swim suit or naked. Sorry that i don’t feel comfortable in my body, to sit in a sauna naked! They felt the need to go tell management and try to get me and a few other ladies i never meet kicked out because of this. If i can wear a shorts and a T-shirt into a pool, i don’t see why i couldn’t wear it in the sauna because i am ashamed of my body after 2 kids!If i can’t wear a T-shirt and shorts, i really don’t see why people can be spread eagle in there, forcing me to see things i don’t want to see.

Customer service is often terrible. Rare for anyone to own a problem and staff is undertrained. Sometimes they want to help and sometimes they do help, but I experience problem after problem. They do not seem focused on the customer experience.

Very packed gym now that they are not 24 hour :( and harder too get on equipment hopefully they will go back too normal hours

Expensive, and very nickle and dimey. A good gym if you like 24 hour access and newish gym equipment. The women’s steam room and jacuzzi is nice when it’s working. I’ve been a member just 3 weeks and have seen the jacuzzi closed off a lot. Parking isn’t very good. Be prepared to park in front of Walgreens (which is probably not recommended) or several yards away closer to Kaladi Cafe.

Great gym with a bunch of state of the art equipment no pool at this location however they are open 24 hours

Omgosh, staff very ... preoccupied.... no, annoyed, at my premembership questions, to the point of , finding a person that can answer it... they made stuff up or dismissed me completely ! The GM made eye contact with me , and from her office , diliberty avoided me. I had question specifically for the General Manager! As far as customer service, I don’t think anyone ever trained then! so sad the 25 people I was representing will now enjoy a different membership at a different club. Unfortunate the Alaska Club West ‘s employee’s phones were more important then Their potential clients! 11/26/18 8:02pm

A lot of people dont rerack weights or put in wrong spots, even some of trainers, but they have newer equipment that is nice.

Ive been a member for about 7 months now and Im still not complaining about the monthly payments. Perhaps you should get a membership at Planet Fitness and tell everyone about the money youre saving compared to TAC while never actually visiting the gym.

Great, clean environment. Classes are a lot of fun, and they have a broad range or workout equipment. Memberships and day passes are expensive.

I didn’t use to hate it, but I’m beginning to. I talked to the manager today and I’m sure the AK Club account will say, “we’ve talked about this”, but the point of a review is to let everyone else know about being treated so poorly.I’m a pastor and generally a nice person. I’m not just prone to blowups or complaining to get my way. I’m pretty reasonable in general, so take this for whatever it’s worth.The Alaska Club WEST has been my gym for 11 years (or more...), but not for much longer. They continue to make changes that I’m sure are profitable for their business, but it’s the average customer who loses. They took all the cardio equipment and shoved it in a poorly ventilated, much smaller space and turned some fans on, hoping that might keep the air moving more, but if you are like me and you’ve been a member for 10+ years, you see the way they’ve catered to the opportunity to do group training (10 people EACH PAYING for what you used to get in a one-on-one session - ) and they’ve transformed what once felt like a gym for everyone into a gym for gym rats. If you’re a body builder, you’ll feel right at home, walking past all the mirrors and muscle clad people waiting to greet you the moment you walk in. It used to be that if you didn’t want that shame, you didn’t have to go into the body building area. If you have a normal to large body type like me, you’ll just feel inadequate to be there. They used to go out of their way to help out the customer, but now they have no interest in people. Just policies. For 11+ years, you knew you could time your workout so that you could watch playoffs (in most sports) and if it wasn’t on, they’d put it on for you. No longer. They do NOT change channels. Nevermind that it’s the mlb playoffs. (This was the incident that precipitated my review, but it’s just the straw that broke the camel’s back.) They’d rather you watch news on 5 channels and Harry and Ellen. And don’t come on Sunday nights. At least 50% of the time, they don’t have clean towels on Sunday nights. The management here changes about once every three months to a year and so the members actually know more about their policies than their management. Most changes just get made with no prior communication and then they just apologize for the fallout. I’m just tired of it. They do not care about their people the way they used to and there are plenty of less expensive gyms in town where you can be treated the same if not better.

I never really cared about weither i went to the womens only side vs the normal side but started going on the womens side and the atmosphere is slightly different for the better and i realize i am more comfortable on that side and prefer it now. So glad i have that option.

Had my nephews birthday party at the Alaska club. Fun and safe environment.

Great place, great staff, and great machines. Also have a nice basketball court.

Clean abd well maintained great hours needs a Jacuzzi or pool

My favorite gym of all time - I went here 7 years before I moved out of state. Its very well maintained, even during peak hours its possible to get on a machine. The machines they use feel good, there are multiple options as its a large gym. Its open 24 hours and theres been times in the middle of the night where I could practice my basketball free throwing in an empty court. I Its been two years since I went here because I moved away, and no other gym (even AK club locations) has been as good.The downside is Alaska club (all locations) is it is pretty expensive, and their membership policies are questionable. Be prepared for the financial commitment when signing with AK club, but if you are gonna use the gym frequently and dont mind paying 2-4 times as much as cheap gym, it is worth it

Prepare to pay an arm and a leg for a club that provides the worst customer service. From long wait times to use tour benefits to flat out being ignored by the staff. Find another club to join.

Way too expensive for what you get. They are very sneaky about making you pay more money. Inconsistent rules on cancelling membership between sales associates. They are just after your money. I will never be a member again

Tyler my PT was awesome... Great kid..

Overhead music way too loud. Downtown gym is better.

I love the group Fitness options. Spin, Yoga, group power, etc.

Best gym in AK lit af come at me bro

Ive been a member for 16 years. Awesome place.

Favorite gym, the internet sucks a lot though. So, download music before you come here.

Hey Ty thank you for the excellent training session

Has everything one would need. Including a hot sauna for afterwards

State of the art equipment and friendly staff.

Awesome gym, good equipment, and friendly staff.

Went once, desided not to go anymore because the lifting equip was old. Tried to cancel the next day that will be $500. Stay away from these thieves.

Bit uppity but very nice and clean.

Love this gym even if it is pretty expensive

Great for the whole family.

Clean joint with great service!

Too many meatheads that takes up multiple machines.

Great kids rock gym

Like all other Ak Clubs, ridiculously expensive and they BULLY you into yearly contracts.

Ripp off. Theyll find a way to take your money

Theres better spas

Stay way they will charge you 700 dollars even if you never step foot the club

OMG. I worked out so hard.

Great place to work out

Not a satisfied customer, cancelled membership

24hrs, good gym

The customer service isnt what it used to be. The contracts are like traps. The sales team is too aggressive.

Terrible employees

Available resources

Lots of equipment