I’ve been a patient in this hospital multiple times and one thing I found that’s consistent and that’s compassion and professionalism. I’ve been in with some life-threatening health problems and I’ve never seen so many competent and dedicated medical professionals that work together so well.

The MRI tech who helped me was very polite, kind & understanding and very considerate of my needs while administering the MRI & contrast medium. I notified him when I found I was going to be late to my appointment & I offered to reschedule but the tech was very polite and told me to continue and assured me it would not inconvenience him to wait for me. The MRI room was comfortable and the earphones he gave me were quite adequate to muffle the loud noise of the machine. The check-in people were professional and polite as well. Thank you everyone for making my visit comfortable. Good job!

I went in for a simple Same Day Surgery and came outmissing my left front toothThe hospital said sorry we cant help you the anesthesiologist department did it and we farm them out, the company that does the anesthesiology said sorry we cant help you either. Now I have to pay out of pocket to get my tooth repaired. I would never recommend this hospital to anyone, its all about the all mighty dollar to them, they dont care about a senior on on a fixed income

I was scheduled to be induced a week before my due date. My Dr. told me it was smart to, even though I had no problems during my pregnancy. The night I arrived, I was induced. The next day, during labor, this women comes in to tell me that they dont accept my city insurance. They told me to go to Northwest or go home. I chose to stay because I was in labor, I mean, who leaves a hospital while giving birth to their first daughter?? And they couldve told me months before when I was already signed up there?? I was not given the best service. There was one nice nurse while I was pushing and thats about it.Edit: Ive been contacted by two departments so that they can correct those issues. I was very pleased with the Supervisors I talked to and how they intended to work on things. Overall, I would most likely choose BSA again in the future since I know they intend to work on the process.

I just recently delivered by second baby at BSA and their care was top notch! I absolutely loved my labor nurse Kristen. Jessica and Macey also took great care of our baby boy once he made his appearance. All the girls who took part in our care were wonderful. I am so thankful for everyone that made having my second baby a much better experience. We can’t thank you all enough!!

Recent appointment at BSA was to undergo a CAT scan. I was not admitted. It was a pleasant wait for my MRI/CAT. A beeper let me wander about the lobby. Past experiences included family members staying at the hospital and I must say BSA has always been consistent about communicating their desire to make things better. The staff is asking you instead of telling you about your concerns.

Ty to all the Drs nurses techs and the ladies who cleaned my room. Especially to Dr Ray and he believed me not the test results.Had an 85%blockage in the widow maker my next ride might have killed me.

I am very disappointed in the billing department. My husband had to visit the ER earlier this year and we received a bill for the deductible amount plus coinsurance, which is fine and we are willing to pay the full amount but they refused to negotiate a monthly payment we could afford and turned it over to collections even though we had been making monthly payments. It was just not the $400 monthly payment they wanted. They said there was nothing they could do since we didn’t qualify for financial assistance with the bill. I’ve never been to a hospital that wouldn’t negotiate a payment plan. People willing to pay hospital bills shouldn’t be penalized for needing emergency care.

All the doctors, nurses, techs, & staff did an amazing job taking care of me to the best of their knowledge. They were all polite, professional, caring & the environment was clean & comfortable. The only thing that was difficult for me was the waiting time in the ER because of how I was feeling. Thank you, BSA!! 🙂

The Day Surgery unit was awesome. They put me at ease and were very professional and efficient. I thank each of them for making my experience a great one!

BSA pediatric floor team are the best ! From the doctor to the nurses to the respiratory therapist!! Kind understanding and very compassionate. No one can put a price on compassion it is not taught or bought comes within!! Great team!

I went to the ER for my lower back. I had some test done. The treating doctor, said nothing was wrong acted like I was faking the problem.CT scan showed a problem at S1. Fortunately the nurse would listen, showed me the films. At one angle it looks fine. Look from the side, I was able to point out the problem immediately. The doctor insisted on a drug test, regardless of the proof. Great nurse, narcissistic doctor. If you dont have insurance believe the fact they will do EVERYTHING to keep from seeing you. You are scum without insurance.

We Came to the emergency room and waited for 4.5 hours and finally got one test done. The doctor said he would order more test so they had us in the waiting room for another 2 hours.I asked a nurse for an update and she was rude and said she couldn’t help me, I then asked a different nurse where we were at on the list since people just walking in were getting pulled back. It seems that we were forgotten about. Finally after another 25 minutes they had us in a room to withdraw blood. When the technician left, they left a needle in a covered syringe on the bed along with all of the wrappers. The room they put us in had needle caps on the floor and i could visibly see the bed area was not cleaned. Another 1.5 hours and I again had ask for an update on test results so we could leave..7 hours to officially get a roomI do not recommend coming to the emergency room here.Not cleanNot a priorityForgottenRudeJust an update weeks later.. as you see I got a response asking for contact information so they can receive more information to correct the issues. I emailed them with my contact information with no response. I guess they just do that to look like they care.

This hospital is the absolute worst!!!! I dont ever post reviews but patients need to know how they treat their patients. I am incredibly disappointed in the care of my father. Their motto is to treat people as if they were your loved one. The do not.!!!!!!The did not listen to him or the family at all. The were negligent in their care for him and he was hurt worse. They didnt feed him for two days. The family had to speak up and then they got him food. The staff was incredibly rude. They did not go out of there way for him. He left feeling embarrassed and ashamed of his experience. They should be embarrassed to have staff who couldnt care less. ITs sad the family is left to feel like they should have spoke up more. Been a better advocate. One star is only because I have to put one one here.

Ive had two surgeries this yr. Was on 4th floor, everyone was really great. They went above and beyond making me feel comfortable. Thank you all on 4th floor.

BSA Labor and Delivery is amazing! The staff were compassionate, competent, and most of all LOVED their jobs. They made me feel like me and my baby were the only ones in the hospital. One of the best parts of the experience was the newborn nursery. Being able to send my baby to the nursery with peace of mind made my stay that much better. I was able to get the rest I needed post surgery for my body to start the healing process, because of the nursery. The staff never made me feel guilty about it at all, they treated me with respect and dignity each time they called or entered my room to get or bring me my baby. I am a healthcare professional myself and it inspired me to be even better at my job. If I could give 10 stars I would!

Took my family member, was rudely talk to by a nurse, I was upset I couldn’t find out about my family member because my grandchild was under 18, the male charge nurse kicked me out and made me go sit in my car, was told under 18 not allowed in ER waiting room, there was no signs anywhere stating that!!only says under 18 not allowed to visit any patient, family member had to go back next day, sat there for 3 hours and was told it would be another 5 hours to be seen, the family member was tired of waiting so I picked the family member up and went home.Talk to administration, made me feel everything was my fault because I was upset over being rudely treated and sent to my car in the heat with my grandchild, I understand Covid 19 guidelines, what I don’t understand is the hospital staff is allowed to treat you like you are nothing. Why are they not checking temperature when you walk in, isn’t that part of the Covid 19 guidelines to keep people safe?

Every employee that I encountered was courteous and knowledgeable in their job. They explained everything to me. There was very little wait time.

I Love all the staff from the 8th floor , they have been amazing in this last 2 years, to me they are not just nurses they are family

We went to 45th and Bell and received the nicest care from the most nicest people. We tested positive for Covid and were treated with Regeneron. We are much better today.

Awsome docters and nurses from top to bottom. Great caring angels work here.

I cannot brag enough about the care you will receive here. Anyone from transport, nurses, dietary, aids, OR staff, nuclear med staff and housekeeping will bend over backwards for you. As a nurse myself, this is the best place in town to go. The food is absolutely wonderful. Thank you for making my stay as comfortable as possible.

I had my oldest son at bsa in 2011 and they were great but tonight i came in with my 3 year old. He had tripped in the hallway and hit my bedframe and busted his eyelid by his eyebrow. He needed stitches..He was scared and bleeding holding a wet cloth to his eye and they tell me my 10 year old and 2 year old sons cant be there..im a single mom and its 1030 at night...then they also told me 7-8 hour of waiting time. So we left. We went to northwest and they got home taken care of in less then 2 hours. Ill never go there again and wont recommend them to anyone.

Went to bsa for a head and neck injury. My headaches are getting worse with no kind of relief. I just wanted to know what is going on and Im literally crying while waiting to be seen. After an hour I was taken back to have a CT done after being placed in a neck brace. Afterwards was shoved into a small waiting area outside of triage. Im crying from the pain and waiting for results. Not one person informed me of anything or even asked if I was ok. I finally after 4 and a half hours waiting I asked a nurse what is going on and she just tells me nothing she can do. She just said its gonna be about another 4 hours or longer to be seen. Rude and very short with me. I attempted to ask several nurses and they just walk away like Im not even there. Nurses cursing in the hall ways. Completely unprofessional and rude. What has happened to having compassion and actually caring about patients? I will never go back. My suggestion to people who work there...if you have no heart and dont care nursing is not for you. My God what if it was you???

Went to visit my grandpa he had pneumonia he was stressed out because he was restrained and sick they are not repositioning him which is causing breakdown and bruises on his back, they came in and uncovered his food and left the room knowing he was restrained he said he hasn’t eaten in 3 days. He should not be restrained for days. Praying for him and the hospital to care for him properly

I had to get some tests done at this hospital. The medical staff was great. They were all very friendly, kind, and knowledgeable. I instantly felt safe and well cared for. Great medical facility; very clean, and staff is amazing.

We had our baby today delivered by the best awesome incredible and I can keep going and going , such a great staff all with a big smiles and welcoming feeling , a special big thank you to Sarah that was our main nurse ,she explained so much made us feel save and comfortable and more like a close friend then a nurse that we just met today , 5 stars all the way around, thanks again and remember always you are amazing!

We take our daughter into BSA as a Direct Admit patient for severe dehydration, we got there at 4:45 being told that an iv would be started immediately, as it should have been, but it wasn’t. They did their usual assessment and walked out without any words being said to us. So we wait, the doctor comes in at about 6 and says if she starts drinking fluids then an iv would not be necessary and to just wait an hour and see if she does drink something. We agreed. After the hour was up we sat there waiting on him to come back in and do the iv because she had not drank anything at all, (reminder, we’re In here because she’s severely dehydrated) well we sit there some more and wait and wait and wait. Finally the “Dr.” comes in at about 7:45 saying that an IV would not be needed because she “looks fine”. If she looked fine we wouldn’t be here in the first place. I tell him no, that it needs to be done, that this is the whole reason we are here, is to get this Iv started so we could get a bag of fluids running through her system to get her back to feeling better. He argues with me pretty much calling me and my wife stupid, and not to mention basically calling our pediatrician stupid for admitting us to the hospital, saying how she is only a nurse practitioner and he’s an MD. Not professional at all to talk down on another Doctor who is just trying to help our 1 year old. So I tell him he has until 8pm to get the iv started or we’re leaving and going elsewhere to get the care she deserves. He says ok and walks out. 8pm comes around and there’s no one near our room. I walk down to the nurses station to find them all laughing and talking it up. At this point I’ve had enough of their incompetence, so I ask for the AMA paper so we can get out of there. It takes them 15 minutes to find this document on their computer and get it printed out. So we sign the paper, leave, and went to northwest after talking with our pediatrician to get us a direct admission there, which she had done in 5 minutes. So we get to Northwest here in Amarillo, they immediately started an IV, got blood work done and found a diagnosis to our daughters dehydration and rash that she has all over her body now within the first 2 hours of being here. Thinking we’re finally getting things figured out and getting our little girl to feeling better and getting her the care she needs, we get a call the next day from our pediatrician and she explains to my wife and I that BSA had contacted CPS saying that we our putting our child in danger by going against medical advice and also saying we weren’t wanting to start an IV to fix her dehydration, even though it was the doctors orders to not do an IV. So now we are here in the hospital still with our daughter not only having to worry her and her condition, but also worrying about CPS starting a case on us just because of one doctors basic opinion on how my daughter looked when we got there. I will never return to BSA for ANYTHING AT ALL!! I will not tolerate being talked down to saying we don’t know our own child.

I have never in my life been so humiliated at the BSA financial aid office on Danvers St. I went to drop off my papers for financial help with my 4th surgery in 6 months. First time to ask for aid. Front desk lady was very rude. I won’t go into that too long! Went to my car crying got my self together went back in asked for a certain lady 10 min later she came out to the foyer and began looking through my paperwork ( never took me to her office) while other people were were going in and out. I believe this has something to do with the HIPA law?? I was so humiliated and this was over a mask. I was not refusing to wear it. I simply didn’t have one. I asked for one and was ignored . This is an office for the hospital not the hospital. I would greatly appreciate if someone could contact me.I would appreciate if someone would contact me about this issue

GREAT SERVICE

Great place to get better.

Honestly I wasnt going to write a review, but so far the experience at BSA is too horrible to not write a review. If I could give no stars I would. I have been in the waiting room for 6+ hours. The entire time Ive been here nothing has been wiped down or cleaned. I watched a nurse drop a paper towel and then leave it on the floor. The front staff is incredibly rude and the all of bathrooms are disgusting. There is pee all over the seats and a noody dirty bandaid. Which is a biohazard just so you know. However the final straw was when I witnessed Sabra remove a patients bloody IV in the waiting room without using gloves. She then only used germ-x befire returning to the front desk instead of washing her hands. This is disgusting and inexcusable. After this trip I dont think Ill ever be going back to BSA.

Made us wait in the lobby for 3 hours, told the doctor & nurses that my baby was having seizure like episodes. They finally took us back & the doctor just said baby’s spasm like that sometimes & then proceeded to get our discharge papers. We were back there for less than 10 minutes! I asked the nurse if they were gonna run any test to which she told me that he looked fine after they didn’t even check him! & told me to take him to his pcp.

This is the best hospital ive ever been to. the entire staff from office personnel to the nurses and doctors are AMAZING. i had my son here and the NICU and labor and delivery nurses are nothing short of angels. they always made me feel so at peace and they took such good care of me mentally and physically. i cant sing this hospitals praises enough. even the cafeteria and food staff are so awesome. everyone acts like it is truly their pleasure to work for you . everyone at this hospital goes above and beyond to take care of their patients and their family. the nicu staff are the most wonderful people on this planet. they are the only people who could make a parent with a new baby in the nicu feel at ease and know that their child is taken care of just like I would take care of my child. the people that work at bsa love what they do and truly care about people!

Dont waste your time. Literally all this place is.

This was the best hospital experience i could’ve ever asked for! The staff was incredible and my bed was so comfy. I tend to get anxious with my health and was suffering from a brain injury but i felt so safe & taken care of. The nurses got me back to my room within a few minutes of arrival and hooked me right up to everything. i thank god for healthcare providers like these.

My son (a college student away from home) went to the ER just now, having a hard time breathing, bad cough. They took an X-ray and said probably asthma and sent him on his way with a prescription, STILL HAVING A HARD TIME BREATHING! If they thought it was asthma the protocol would be to give him a breathing treatment before they sent him home. God help you if something happens to my son.

The best hospital in town. Then can get busy sometimes, thats not within their control.

I took my 2 year old here for an ultrasound. they were very compassionate and patient with him. The room was very clean. I also had surgery back in March. It was a quick pleasant experience. BSA has been great to us as

Could not have asked for better care

I came here 11-19-20 around 1:00AM with shortness of breath. They took me in and followed protocol very professionally. I am thankful for the all staff that helped out that night. Don’t hesitate to go to the ER if you are having any health issues, your life matters.

Tto whom this may concern:The staff at BSA are great, I was the one that was hard on them. They did the best job they could considering they were forced to tie me down, to keep me from pulling my tubes out. Every nurse, every therapist (Physical, occupational, speech, respatory)& doctors were very good to me,even when I would have walked out if I had to deal with me. But of course if I would have put those cigarettes down years ago. I wouldnt have been in that shape. I appreciate everyone at BSA for helping me get through all of this episode in my life.To all of the staff I was so hard on please know that was not the real me & I am sorry if I upset or offended anyone, Thank you so much & God bless you all!!!

BSA messedup my wifes epidural and had to do a 2nd one. Now they want to charge me for both. Even though it was their fault. They also would not take my payments and process them on time hurting my credit. Not to mention the nurses are some of the rudest people.

BSA was an amazing place. It was my first time to experience a delivery and they made it go smooth and made sure I had everything I needed. The nurses were sweet and super attentive. My anesthesiologist was very informative and took me step by step throughout my c-section. Everyone who was on staff for my stay was amazing. Thank you for having a great place for patients. Definitely will be recommended.

The care during my stay for birth was just underwhelming except for the chocolate cake which was amazing. I only had one nurse out of the entire stay that I felt like actually cared for my specific needs and the lactation consultant only came by once and never followed up. I feel like I receieved better information by googling- I was and still am disappointed by the lack of support she offered. Overall it was a satisfactory experience, i guess

The Nurses & other staff were amazing!!! So attentive & caring. It was my first time having a Baby & I was so nervous, but they made me feel so calm,also very informative about every step. Thank you!!!! :)

My 97 year old mother is in BSA right now on the 3rd floor. Her nurses have been amazing with her! Meagan & Jessica have went above & beyond caring for my confused little momma! I know they are the reason we call nurses heroes.

Terrible place. The nurses DO NOT care!! The nurses in dialysis DO NOT care. They show no compassion to the patients at all. They don’t listen to them and ignore the patients when they try to tell them that they are in pain. I’m no longer comfortable with leaving my family member here and will now attempt to have him moved to Northwest. Would NOT Recommend!

If 0 stars was an option, thats what Id give the staff at BSA. Ive been here for 5 hours, signed some stuff, had my vitals checked. Ive been told Im next to go back but then 4 other patients have come in and been seen since I was told that. I dont mind waiting, but I hate being lied to and ignored. But Im sure they want their money right on time and wont be as patient as Ive been. Smh

I was seen at this hospital serval times I was in and out I didnt have no problem with doctors or nurses.But there was this one girl she was in a car accident she want pain meds I remember. The doctor saying she was only wanting it to get high.she seemed to already be under the influence.They never gave me a problem good people.Thank you and God bless you

Amy in pre-op was by far the best nurse I have ever experienced! She was very adamant on providing any assistance she possibly could! The rest of the nurses/staff at BSA could definitely learn a few things from Amy!

I had an MRI done in the open air machine, and the lady was the sweetest and kindest person ever. She made sure I was comfortable, calm, and took the best care of me. I think her name was Tammy...just want to give her a shout. Great job. Thank you so much.

I was at BSA today 10-26-20, with my sister in law; at the emergency waiting room. I arrived out there at 4:50pm. I left at 7pm and she had not been seen. There were few people in the waiting room. When I left, we were the only people left in there. My sister in law and spouse left there at 9:15pm without being seen. Its ashame to be sick, and wait all this time and not be seen. Hungry, tired, frustrated, and nothing accomplished. Leave the same way you came in, SICK! This is unacceptable as medical professionals. You could atleast have had the common decency to come out and give an update as to an estimated time of being treated. She has insurance and should not have to pay for this incompetence. Also this waiting room was not cleaned, wiped down or disinfected the whole time I sat there. They had 1 restroom in this newly remodeled waiting area, for men & women to share. It was not cleaned the entire time I sat there. I told the nurse there were no paper towels in the restroom and never saw the 1st janitor go in there and put paper towels in the dispenser. Now are they not instructing the world to wash your hands due to COVID-19?! And to put the icing on the cake, we were sitting in the Covid area, and no one told us for 3 hours. Incompetence!

Best hospital and staff all around. Everyone has the best attitude, welcoming and friendly.

We were blown away by the kindness of the nurses and staff at BSA, and the food is really good!

I have had both my children at BSA hospital. Their staff is amazing. Always make you feel great and welcomed. Never had a bad experience here

Its crazy...everybody is angry...over 8 hpurs waiting..without room...no body take care you.Is really ridiculous when,you are in pain stay there without any medical help.,,,nobody show interest....I never imagine that can happen....

Staff was incredible throughout our labor. They answered all our questions and despite the pandemic they helped us feel reassured and safe.

First of all I wanna thank Bsa pediatric team for caring for my child 👶 even tho it was an in and out situation they made me feel comfortable from the nursing staff to doctor and 2 lovely housekeepers tht checked up on us if I’m right a lady named Ruth and Norma They would check up on us ... thank you all god bless

Pediatrics has it figured out, they are compassionate, understanding and they are willing to listen to parents intuition about their kids! From registration to housekeeping and nurses all are very compassionate. Thank you for helping my daughter!!

This hospital was absolutely the greatest place to have a baby. Every nurse and staff member we encountered was very personable and professional. They listened to all of our questions, came in immediately when we buzzed the desk and always treated us with caring demeanor. I would recommend this hospital to anyone who is considering having a baby.

I don’t know what I would have done without this hospital and it’s staff. My daughter was born 11 weeks early and the staff could not have been better. The NICU staff was the best and most amazing experience I’ve ever had. They took care of my daughter, but they also took care of me. She is now a thriving three month old and we could not be more grateful!

Completely disorganized. The waiting room is full. There have been people waiting for hours. We are still waiting. My wife is in a tremendous amount of pain. I really dont know why this is taking so long. She came in with heart attack symptoms. Maybe the only have one room or one doctor. They need some help.

The Drs and Nurses are incredible and very attentive. I recomend BSA over any hospital in the panhandle area!

My dad recently went because of an ulcer in his foot, that got really infected and caused him to have sepsis. My dad is a really stubborn man and would argue with some nurses lol but they were all very nice including the surgeon. The only problem was there were a couple of days that they were really short staffed. In two occasions I had to get my dad into the restroom because they wouldnt come in until an hr later. Which I understand it was not the nurses fault they were super busy. But besides that awesome people and hospital.

My father has been there for 5 days without answers to his infection. Because the doctors do not communicate with each other they somehow missed giving my father his antibiotics for 3 days. Is it so hard to talk to eaxhother to come up with a plan instead of wasting our time and money and having us be at the hospital waiting on results because your doctors messed up? I try calling to get an update and it is like you are asking to much. Worst experience this is tje 3rd time this has happened. Worst bed side manner, worst service from Drs and nurses. They argue with you when you ask for them to get an update from their co worker since they missed medication.

My labor & delievery RN were both amazing! Whole stuff was caring, especially with the COVID situation they made things as smooth as possible!

We delivered our child with BSA recently and couldnt ask for a better health team. We arrived a little after 1am and absolutely loved the nurses! They were attentive, informative, and had the best bedside manner. I wish I had the name of the newer nurse in labor and delivery as she was just amazing. She was a recent graduate and I would have never guessed it with how professional and knowledgeable she was. The entire staff from housekeeping to the cafeteria were very kind and efficient.

Went to the ER and got good coverage. Everyone was nice, except the doctor never did see him/her. I do my co-pay but then get another bill. I talk to them and I have to pay. But then I get an other couple thousand dollar bill just from the doctor. Who I never saw. They just cheat every dollar out of you!!! I know some people that work there and I like them. But man they hospital cheats you out of every dollar that can!!!

Even as tense as everything is right now with Covid, the staff, nurses and doctors could not be kinder and more helpful.

All the nurses were great! They treated me like I was their only patient that day. The anesthesiologist was great too! He walked me through every step of preparing my epidural. Wouldnt go anywhere else

I watched a nurse mock a patient the same nurse spilled blood on the floor and no one cleaned it up, people walked past it and through it and no one even noticed it. I waited for hours in pain and had to remind them that I was in the room. I was told I would be charged one amount and then billed $300 more. I took my daughter to the Er in August of 2018 and never received a bill And then got a bill from a collection agency that it hadn’t been paid. I think I would rather roll over dead than ever deal with these people again.

We received excellent care at BSA from the emergency room, surgical team and the pediatric unit. Excellent doctors and nurses. We would not hesitate to go back to BSA.

I am currently sitting in an isolated waiting room. I have been here for 2 hours because this hospital decides to go down to 2 doctors at night... when regular doctors arent open! Who does that. I came in dizzy and more and not one nurse had checked on me in 1 and a half hours. I only saw housekeeping. I have never had a worse experience than here! Disgusted and disappointed!

My dad has been cared for many times at BSA due to his COPD. He was taken there for the last time on Friday, March 29, 2019 after having some chest discomfort at home then having a heart attack in the ambulance. The staff worked so hard to keep him with us and they kept us informed every step of the way. They took extraordinary measures even in keeping us informed. Ill be forever grateful for everything they did for him and for us. This is the only way I know of to put it out into the world- just how thankful I am that the hardest day of my life wasnt made worse by an incompetent medical team.

As my mother lays in the ER for over 3hrs with pain 10/10 for a bowel obstruction without pain medication. When doctor finally orders pain medication the ER/ RN or CN doesnt bring medication for over an hour. Even when call light is used and another RN answer the call light with sweetie I let your nurse know. How unprofessional. When asked why cant you give her pain medication. He says I let her nurse know. This place sucks. Will never again come here.

My husband and I had our first baby at BSA and we were very pleased with the service we got! I love that they have a nursery so that we could rest. (especially for me to recover) They have a tub in the room which was great for my recovery as well! Our baby stayed in our room for some of the day but in the evenings stayed in the nursery and they brought him to us for feedings. The food was great and it was nice having it brought to me as I never left the room due to being sore. The nurses and staff were friendly and explained things very well during our stay! If I have another baby I’ll definitely go back to BSA!

Nurses are nice, patient care is great. I was on the 3rd floor after my gma just got out of surgery and the room we were in had bed bugs!! My sister and dad kept getting bit and they would not move us to a new room for about 3 hours. I understand its a hospital and things can be brought in and its hard to contain but this is supposed to be one of the cleanest places and they failed at that. Northwest hospital is where Ill be going from now on.

Amazing care. My son was in ICU for 2 weeks and the care was nothing short of stellar. We had to go for many tests during our stay, from X-Rays to PICC lines and every single person was just very understanding and compassionate. Even the transporters were very responsive to my son asking them to let him know when we approached a bump. Every single thing we needed was covered. This may sound like a little thing, but in the pediatrics area there is an entire playground, indoor and outdoor. Along with a beverage station and snacks. This served as a small getaway in the hospital for us. The cafeteria has a wonderful variety of food and the coffee shop actually serves decent coffee. Although I wish I would have never had to experience this, I am so grateful BSA is the place we had to experience it. I would not change a single thing. Thank you BSA.

We had a great experience from ER to hospital admitting. We were there 3 days and my mother had the best care. The ER Drs were so kind and gentle. They did everything to insure my mother was safe. We were driving from Ohio to California and my mother is a dialysis patient. They took great care of my mother. Thank you BSA Hospital staff for your commitment to excellence.

I agree with Ben Martinez’s review. Our experience has been a total nightmare! Pay the out of network fee and get as far away from BSA as possible. BSA was once know as the place to go for excellent healthcare. Far from it now. Gave it 1 star as there’s no option for 1/4 star rating.

I had an amazing experience with both of my hospital stays this year. I was admitted for 5 days in September and 5 days this month for illness in pregnancy and preterm labor. The staff is exceptional. I have been a nurse for 21 years and I am extremely picky. But these nurses and doctors went above and beyond with my care. House keeping was amazing. They were prompt with cleaning my room and went above and beyond as well, to insure we were comfortable. The food was very good. I recommend the corn meal chicken. It is fabulous. I couldnt be more pleased with my care.

I have been here over a week now with my significant other and his condition has worsened. If you want help don’t recommend this place. They are incompetent doctors. The nurse try to help but the doctors don’t respect the opinions of any nurse. They stopped the care they were giving him and I’ve never seen him in such bad shape. He is a man that loves doing things and cooking, he is also a great family man. Right now he has no expected release and hasn’t been able to leave his bed since he arrived and he misses his family.

I know every business has employees that are substandard an I ran into some at BSA as well as some good ones. One instance we had been in the ER with my Mom for hrs. And I calmly walked to the counter where two nurses were talking about SEX. I stood quietly for some time waiting to be acknowledged. They were talking personally not business wise. Finally one said yes ma’am? Before I could open my mouth one said, “I know, you have been here 5 hrs. And 26 Min.!). I said “No, I was wondering if my Mother’s tests have come back.” I don’t know how I kept from jerking that nurse from across the counter. If we are at the ER we are already emotionally charged but to this dayI should have reported her. Another visit they gave my elderly Mom a morphine shot and left the bed rails down. She rolled over and the mattress slipped on the gurney and she fell on the floor on her hip replacement! I watched her but couldn’t catch her! I ran out yelling for a Dr. and they frayed her and thankfully nothing was injured! I have always loved BSA but I am concerned about them now. Pleaseee do better for your patients health and for the rating of the hospital.

The room was tiny, the weight/measure of baby after delivery took over an hour and lost bonding time with my son, overfed my son and he went home with feeding problems and a upset stomach, nursery time wasnt optional and i hated that. too much intervention and i lost a lot of my bond with my baby, it threw me into a depression for a long time getting over the experience. northwest is where i should have went. will never forget the sadness of this experience.

I was double billed for labs. The labs were originally drawn by my pediatrician’s office and then sent to BSA to process. BSA then sent the lab to Amarillo Pathology Clinic to process. Amarillo Pathology Clinic & BSA hospital charged me over $1000 for the same lab results (after insurance). BSA “processed” the lab & Amarillo Pathology Clinic added a professional fee to read the “positive or negative” results. I feel taken advantage of as a medical provider myself.

I delivered my first baby here and we had such a great experience. We loved the doctors and staff! Very friendly and knowledgeable about any questions that I had!

I had my baby at the BSA November 6 2018. I was treated with respect. Mine and my babies health was their number one concern. Everyone was extremely kind. The food was amazing! The doctors were professional. Room was kept clean. Ill definately be having my next baby here!! #1 hospital iv ever been to!

Horrible experience! Plus a very expensive bill for stuff I didn’t even need!!The only good service was provided by the nurse.

Doctors were very helpful, nurses not so much. It looks like they are ready to go home all the time. And dont like answering your questions. One of the male nurses, Chris carried a pretty good size pocket knife around. Looks like he doesnt trust the security team. He wasnt a lot if help and very annoyed .ist of the time.

Thank you DR.Carrasco,Day Becky,night shift Becky,Helein my discharge nursey,anesthetic Dr. You guys made me feel like I was your # 1 priority. God Bless all of you that made my surgey a success! I dnt have enough words to thank you. I just want everyone to know the quality of care I received. Thank you BSS staff(day surgery)Excellent!

Went in with such severe chest pain that I couldn’t even speak. They rushed me back got me hooked up to EKG and IV going. They worked fast, luckily it wasn’t a heart attack but it sure as heck felt like it was. The doctor was thorough with the tests and explained everything to me. He explained the issue I had he said it feels worse than a heart attack. They got me treated and the pain went away. He found other issues in my bloodwork that he talked to me about. I was very impressed with and confident in the care I received.

Very very bad communications do not keep family members informed especially the guardian of caregiver they don’t return calls doctor don’t keep family members informed as to condition plans ect can’t get through to get updates rude and short on phone keeps you in the dark until discharge Never have their information right and don’t try get correct information till last minutes and will never give you correct information are I’m a bsa fan but things got flaky there in my opinion and mine only

Best hospital in Amarillo! Vicky S. is a wonderful nurse. Shes very kind. Luke W. is also sweet and very professional. Great experience!

I was brought to the hospital by ambulance. Ambulance staff was great and extremely helpful. Sadly, this place put me in the waiting room for hours to receive medical care and walked out before being seen. These people are not trying to help you but make matters worse by making you wait on hours end.

[This is a one-star review because, like all simplistic internet reviews, one is not allowed to write a zero-star or a negative star review]Unless you are dying, DO NOT USE THE VETERINARY SERVICES HERE! My late wife presented here at the ER on 4 occasions (and was subsequently admitted) with symptoms that, depending upon the admitting physician, ranged from dementia through schizophrenia to motor neuron disease. If only there had been one competent physician available, it would have been noted that she was experiencing paraneoplastic syndrome. I am wiser now, at the cost of the love of my life, and that is why I say GO SOMEWHERE OTHER THAN THIS OR ANY HORSE-PITAL IN AMARILLO!!!

I went around March 13 - 24th for emergency appendicitis and sepsis. And the nurses there are the absolute best. I mean, they cared nonstop. For my visit there, walking was the last thing in my mind but every time I did they would cheer me on, even if the pain turned into tears. Pushed me every step of the way. When they would insert the blood thinners into my thighs, my hips, and my stomach, when they would take blood from my arms or move my IV they would always hold my hand even before Id ask for it. (I guess they noted my fear of needles) I also had people that were there for me and they cared for them too. Are you guys comfortable? Do you need any extra pillows and blankets? The bond I gained with these Ladies was unbelievable. The day I was discharged I had a good amount of nurses cry. Crazy how much you can impact someone in such a short (yet long) amount of time. Love BSA and their workers. To the moon and back.

Er staff at check in desk just could not care or conjure up any kind of sympathy or compassion about any patient that came in for their care. Lisa especially has the worst customers service i have ever witnessed. She should be in the back putting blankets in the warmers not working with people.

Had an amazing birthing and post partum experience ever. The nurses were amazing.

The labor and delivery nurses and doctors are amazing! I had my twins at BSA on Sept. 25th and had a great experience! They spent 48hrs in the NICU. The nurses in the NICU did a great job! I couldn’t have asked for a better experience!