user
Community Choice Credit Union
818 8th St SW, Altoona, IA 50009, United States
Appearance

Comments
An
Review №1

Really good customer service. But I will be looking for a new bank. This is the first bank Ive ever been a part of that charges me money to transfer my money from savings to checking when Ive run out of money in my checking. UNBanking my behind!

Ma
Review №2

Great customer service always. Always there to help no matter what you need. Also my pet Lucy knows she is to get a treat at drive up window. Cute.

Br
Review №3

We switched to CC from Affinity CU and I love it. Staff is always friendly and I never have issues.

Ka
Review №4

Always nice, friendly, and professional. I have been with them for over 10 years.

De
Review №5

Very Friendly and most helpful under all circumstances!! Have Banked wit them for many Years!!

Mi
Review №6

I have been with CCCU for over 5 years now. I have always had a wonderful experience here. They have always been willing to go out of the way to help or look into a question for me. Obviously there are times that lines are slow, but its a company that provides to all of its members not just me.Edit 10/2: Im not impressed with the system changes that Community Choice has implemented. The new online system is confusing if you have any joint accounts as all accounts are mushed into one instead of separated like they used to be. Also their new CC system limits clients to only paying their CC once every 3 days. Really disappointed lately. I hope they make some more changes as I really do not want to move to a different financial institution.

Al
Review №7

This branch has the worst customer service ever! They never have any personnel to help open up accounts, Ive gone countless times during the week & weekends to open up an extra account and nothing, plus my husband has tried to transfer his 401k and has gotten no response, no contact, no call back, nothing, when they told us theyd be in contact with us. Weve gone to transfer our car loan from another credit union (which youd think theyd be happy to do, its business for them) well instead they try selling us another loan instead of doing what we asked them to do, we had to decline. I get rude remarks every time I go and ask for a certain amount of quarters, because the tellers (one in particular Op#203) is too lazy to get more quarters or open up a roll and give me extra quarters.....I used to work in a Credit Union & we brnt backwards for our guest not customers they pay our bills, we have a job because of the people who walk thrpugh the doors. A little respect and great service goes a long way. This branch is a complete joke! The only reason we continue to use it is because of convenience. I do not recommend this location to anyone!

Ka
Review №8

Wonderful credit union! Friendly and efficient service!

ma
Review №9

Online banking is a joke. asked foe ss number and dob. then it gives u error.

Sh
Review №10

We just recently opened up an account here and it was a great experience. Looking forward to a long time relationship.

Er
Review №11

One of the older Bank Managers is extremely rude, makes it seem that you are wasting her time.

Ja
Review №12

The bank manager is rude. Go to veridian. They help you out in all tyoes of ways

Information
11 Photos
12 Comments
3.5 Rating
  • Address:818 8th St SW, Altoona, IA 50009, United States
  • Site:http://www.comchoicecu.org/
  • Phone:+1 515-334-8100
Categories
  • Credit union
  • ATM
  • Bank
  • Mortgage lender
Working hours
  • Monday:7:30am–5:30pm
  • Tuesday:7:30am–5:30pm
  • Wednesday:7:30am–5:30pm
  • Thursday:9am–12pm
  • Friday:Closed
  • Saturday:7:30am–5:30pm
  • Sunday:7:30am–5:30pm
Service options
  • Drive-through:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Similar organizations