I like they have all my CPAP supplies here so I never am without.

Needed to pick up a knee scooter last minute on a Saturday. Called them and asked them to please wait for me - had just the item I needed and even assembled for me even though they were about to close. Great service, very appreciated! A+++

Myra was super helpful, and so patient. She stuck through calling my insurance to get everything sorted out. She helped adjust and teach me to use my new crutches. This place is full of awesome goodies that aids folks function daily bettet or at all.

Dishonest and misleading in their work practices. My moms electric scooter was not running so I took it to Metro, the closest place I was aware of that repairs scooters. I was charged $40 to diagnose the problem which would be applied to the bill if I decided to allow them to do the work once we knew what it needed. if not, they would keep the $40 and I had no further obligation.The scooter was not available for me to pick up when I showed up to buy the batteries and pay the bill - nor was it available for me to take and get batteries elsewhere. Apparently the service man (they only have one) was not in and nobody could take care of it but him. They called the service man on the phone. He told the office person I was talking to that he was very sorry but I would have to come back later - and because of that he would not charge me anything for labor. That was acceptable to me so I agreed and proceeded to pay the bill with the clerk after the phone call. I was charged the cost of two batteries minus the $40 I had paid the previous day - as agreed it was applied to the bill.Shortly after getting home the service guy calls and says there was a mistake on the bill and I only got charged for one battery. I got the receipt out of my purse and told him it clearly stated I was charged for two batteries, and the difference is the $40 I previously paid had been deducted from the total. He said that was wrong that $40 is to go toward labor - and I said but you arent charging me labor. He refused to apply that $40 and expected me to pay full price for the battery and forget about the $40.I have never felt so swindled. This is a horrible place that can not be trusted. I am very disgusted with the whole thing and cant believe someone could rip someone off so blatantly. Buyer beware. If they are dishonest before they even get your business I hate to see what they do to people who trust them and shell out more money. UGH!

I have called soo many times and no one ever answers the phone. Not even a message to call back! Thats not good business practices.

Very poor customer service. I called the day before to inquire about parts for a basic walker that needed to be replaced.I go to the store, the customer service rep is not familiar with the walker or how to help me. It seems they didnt even have what I needed in stock and so she was just trying to convince me to buy any one of the others they did have.I would rather someone tell me they cant help me or they dont have it in stock that waste my time.

Have always found Dinzel and the staff courteous and kind.

I am a handicapped person in this place says he cannot come out the guy name is Daniel he said hes not going to come out and get nobody can force them to come out to help a handicapped person I will never come in this place Id rather go out of town to get something like that you know medical supplies instead from this place.

Great staff and help !! 930 A M open !