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Visionworks Alexandria Mall
3437 Masonic Dr, Alexandria, LA 71301, United States
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De
Review №1

Jalisa helped me with new nose pads and cleaning, she was so nice.Also helped me with anti-fog wipes. They work great!!!! Thanks Jalisa.

Co
Review №2

Terrific service! Really helpful work from Jalisa

Tr
Review №3

Had a great experience at visionworks Ms jalisa was very helpful. I would still be looking if it werent for her expertise.

Vi
Review №4

What an amazing place to shop for eyewear!! Not only is the staff knowledgeable and extremely kind, they always find the perfect fit. Also, Nikii or Nicole is the absolute best! Will always go back because of her! Thank you for amazing service.

Fa
Review №5

OMG! Professional/knowledgeable staff. Mom was with me and said I think my next visit will be here. Going back..Satisfied Customer

Li
Review №6

I live about 45 minutes away from this store location and had an appointment scheduled for about two weeks ahead of time. While driving to my appointment I got caught up in traffic which delayed me a little bit so I called the store to let them know that I was still coming but would be about 5 minutes late. Well the person who answered my phone call rudely told me that I would be turned around at the door because they were busy. Well after driving right at an hour to make my appointment only to be told to just turn around because I wouldnt be seen that day was just totally unacceptable. How often do we as customers arrive for an appointment but still have to sit and wait to be seen? I was totally upset behind my experience with this office location and will be sure to pass the word.

Pa
Review №7

Nicole helped me get my mother glasses. Will always go to her here on out.

Ki
Review №8

My husband and I drove an hour after calling Visionworks to get his new glasses which is where we have shopped for the last 13 years. When we arrived a lady by the name of Bee was so rude and unkind we ended up leaving the store to do business at the competition. She told us we needed an appointment which we were not told on the phone when we called. And then she would not let us enter the store to browse through the frames, until she took our temperature. This wasnt a problem but instead of taking our temperature and allowing us to browse she left a stand at the front of the door and walked away and went and sat at a fitting booth with the customer who is also a walk-in. We thought we obviously had misunderstood so we went into the store to start looking around and she told us that we had to leave the store and stand out front until she she decided she was ready to take our temperature. Needless to say we walked out and kept on walking you lost a lifelong customer never to return.

Ca
Review №9

This is a great place. Every time I’ve ever been in here the associates are so nice and helpful. They try to get you the best deal available. The eye doctor is wonderful. She’s so informative.

An
Review №10

Best eye glass place I have ever been too! The doctor and staff was amazing! Cecelia did an amazing job helping me pick out my glasses! I will never go anywhere else in the future!

De
Review №11

I want to say that Jalisa with Vision Works was very thoughtful, considerate and knowledgeable in assisting me with getting new eyeglasses. She made my selection process so much easier. I don’t know what I would have done without her help. And I saved some money too!!

Je
Review №12

Walked in and they took me immediately. Great & friendly service. Optometrist was very thorough. This was first time to get glasses and the tech was very helpful. She made sure I had the frames and sunglasses I needed for my face

Ta
Review №13

I was so happy and satisfied with my service at visionworks. Ms. Elaina was so helpful. She helped me pick out the perfect pair of glasses.I really appreciated her service and her smiles. She is really a helpful and wonderful person. Her personality is beyond GREAT. Thanks again, Ms. Elaina.

Ta
Review №14

Patricia was extremely helpful for choosing my glasses and a very knowledgeable salesperson. She helped me choose the perfect frames for my face and personality style. She also worked with my insurance for for the best deal for me. Very happy customer. I will use again!

Ke
Review №15

My entire experience from the moment I walked in to the moment I left with my little Visionworks folder was excellent! Dr. Lancelin is the best optometrist I’ve ever had, seriously. She is patient and I immediately felt like I could trust her expertise. She has a calming personality and I felt like she would listen and answer any questions I had. The rest of the staff was peppy and energetic and easy to talk to. Patricia was my Lens Specialist and she was amazing. Professional and friendly! This is definitely my eye doctor home.

Ma
Review №16

I had a great experience at Visionworks in Alexandria. Retail 3rd Key, Patricia assisted my son with is very first pair of glasses. Patricia was very patient with my son & suggested great frames for him.

Je
Review №17

I was able to make same day appointments for myself and my daughter. The exam was quick and professional and after, Patricia was very helpful choosing our frames and assisting!

Cy
Review №18

I just thank God they bailed me out of a situation where my son had broken two pair glasses. I am so thankful they fully trusted me and made my son feel absolutely comfortable with their service. Alana and Ms Bea were absolutely professional and helpful with suggestions. They really are the best. I love every worker at Vision Works.

Ju
Review №19

Ms. Elaine R. Is the best. She makes me feel like Im the only person in the room while so many others are waiting for her. She takes time to make sure we get the right ones for me. We love her. Thanks, Elaine.

Ad
Review №20

Everyone was so wonderful at the eye center. They answered all of my questions and took care of my concerns. Thank you so much Vision Works, and especially Alana. Yall are amazing.

Ca
Review №21

I had an awesome representative while at the Alexandria Mall Vision Source. The representative was very knowledgeable of the product line as well as offering suggestions on other products that may be of interest. Let’s reveal the representative I’m speaking of, “Alana” take a bow, you ROCK. Thank you for a pleasant experience at Vision Source.

La
Review №22

I absolutely LOVE the staff. They are extremely friendly and efficient! My appointment was scheduled for 10am, I was done for 11am. I’ve been to several eye doctors but this has been then best so far!

Di
Review №23

I am very satisfied with my service at Visionworks. Each sales associate was kind and helpful, especially Elaina R. who was very knowledgeable.I really appreciated her enthusiastic service and smiles.

De
Review №24

Jalisa was awesome! Very professional & very courteous! I love the selection that they offer & I always get excellent service at this location. Highly recommended!

ri
Review №25

Jalisa/Jordan was awesome. Everyone was so helpful and knowledgeable. Definitely went over and beyond their duties. Wishing them the very best in their future endeavors. Take Care...

Su
Review №26

The service was amazing. The people are amazing and kind. The doctor was amazing. I enjoyed my visit. Great people :D very happy !

Ro
Review №27

They are wonderful. The eye exam was great the doctor was wonderful. Elaiana helped me get three pair and they all look great. I would highly recommend coming here.

Co
Review №28

Ms Alana was awesome helping my daughter find glasses even tho we gave her a run for it very patient and accommodating! Love her!!!! Dr Lancelin was very nice as well and took her time with both girls I will continue to come back here everyone remembered us from last year these employees are awesome!!!!!! 5 stars all the way

ro
Review №29

Very positive experience! Alana was most patient & very knowledgeable! It took me a little bit to decide but I am very pleased with the choice she helped me make! Thank you Visionworks!

Mo
Review №30

The staff at Visionworks was very professional. The employee named Patricia Johnson was very helpful and very professional. They were patient and explain all my insurance benefits with me. I highly recommend the Alexandria, La store

Tr
Review №31

My husband and I both had an exam there today, and I have to say they have truly impressed us so far. The service was awesome from the time we arrived. The lady that got us all signed in was so polite and explained everything to us. The eye Dr was AMAZING!!! I have never had such a detailed exam and explanations about the whole process. To the young lady Mrs. ELAINE R. Who served 3rd key and assisted us in getting our new glasses, and shared her own experiences with us. We will be going back on the 20th to pick up our glasses, then I will share with this site the results of that experience. The only thing I wished was that they couldve completed the eye wear today, so we wouldnt have to go all the way back. However, I do understand totally. And again I give them 5 stars and will definitely refer them to many family and friends!!!

Mr
Review №32

Had a great visit today! Jalisa was super helpful in figuring out what glasses shape would fit my face the best! I ended up with two pairs. I’ll be coming back! 😊

Ja
Review №33

My daughter thoroughly enjoyed her visit from start to finish. She fell in love with several frames, which is usually tough for her. Thank you, Alana and Shanna for your friendly service

Em
Review №34

I had a great experience at this location. I was assisted by an incredibly polite, courteous, and helpful employee named Michelle. She went above and beyond to make sure that I got the optical supplies that I needed, and VERY quickly as well. I have nothing but nice things to say about this location and the people that work there. Very professional and very customer-centric.

De
Review №35

Alana and Elaina are so awesome, professional and fun with good taste! They fixed us up quick! We look and feel good! Thanks so much!! 💯 💫

Ga
Review №36

Amazing customer service! Representatives are extremely pleasant and even more eager to assist! Definitely recommend you all to go see Elaina and Patricia.

Da
Review №37

This was Me and My wife first time coming to vision works the associate Ms. Alana was kind and Friendly. The Dr was awesome as well...I would recommend anyone to go there.. 5 stars all the way!!!

Tr
Review №38

Jalisa is wonderful. So much help! Would definitely recommend her and Vision Works in the Alexandria Mall!

Ne
Review №39

Vision works is Awesome! Alana is very patient and helpful and i would definitely recommend anyone needing glasses to go see her. Dr Lancelin was also very informative and took the time to actually explain what she was looking for and why my vision is the way it is.

Ja
Review №40

Alana is very patient and knowledgeable. She always helps me find stylish glasses that fit great! All the associates at Visionworks are helpful and friendly!

Am
Review №41

I really enjoyed my visit today at Visionworks . Nicole and Shanna were very sweet and helped me with all my needs that I had. I would recommend Visionworks to anyone looking for eyeglasses

Ke
Review №42

This was the most pleasant visit I’ve had in a long time at a business. Ms Alana W. Helped me with my visit today. She was extremely professional, made me feel comfortable, and didn’t make me feel rushed at all. I also loved the Dr. she was super nice and took her time with me makin sure to answer any questions I had!

De
Review №43

I had a first-rate experience at Visionworks. Friendly staff and awesome customer service - Ms. Bea was very patient and helpful while I tried on frames. My glasses came in earlier than expected.

Ca
Review №44

I want to thank Nicole for such an amazing experience! She helped me decide on the perfect frames as well as my contacts. She is amazing.

Am
Review №45

Had a great experience today at Visionworks in Alexandria. Everyone was very helpful, Alana got me into cute pair of glasses. Definitely recommend

La
Review №46

I brought my husbands broken glasses to this store and Elaina helped me. She was so nice and extremely helpful... She was able to find a new frame and still use our old lenses. She actually put them in herself. She even helped me to pick out a frame that was on sale. I was in and out in 30 minutes with just what I needed.. She is an asset to this store. I wish all stores had such great customer service.. She worked fast and always had her smile on!!! Great job!! I would highly recommend this store!!!

Ca
Review №47

Picked up my glasses today - the right eye RX is not working! They took them back to the back area, talked a long time, and came back and forced me to try the glasses. The left eye RX is great! I just want my money back. I can see better without the glasses with the right eye than I can see with the glasses! Will NEVER use them again!!!!!

De
Review №48

Jalisa was very helpful and assisted us with finding the perfect glasses to fit my face shape. Great customer service.

Mi
Review №49

I come to the Alexandra mall Vision works year after year Elaina is always their to help if I’m purchasing eye wear or getting my glasses readjusted She always is updated on the new fashion for eye wear I always get compliments on my glasses and I tell people about Vision Works and also the convinence of getting a eye exam on Saturday good for us who work 5 days a weekElaina is the best she was one of the main reasons I keep coming back I love her energy and enthusiasm for peopleThank YouMichelle Carson

Mi
Review №50

Wonderful experience for my daughter. The doctor and staff were incredibly helpful. Jalisa did a wonderful job helping my daughter pick out the cutest frames.

Ja
Review №51

Elaina Rose was extremely helpful today as I was shopping for prescription glasses as well as sunglasses. She was very patient and very knowledgeable. I cannot sing her praises enough! This was my first time visiting Vision Works based on my son in laws recommendation. I will refer my family and friends to Vision Works in the future. My savings were extraordinary compared to what my glasses have cost me in the past. Only wish that I would have discovered this place and Elaina sooner. Thank you Vision Works for taking such good care of me!

Ke
Review №52

Since this is my first time getting glasses I was really nervous but the whole staff here was so awesome! Everyone made me feel comfortable and helped me with all my questions! My sales associate Cecilia laughed with me the whole time and helped me feel so much better about all of it!! I definitely recomend visionworks to everyone!

Ja
Review №53

I love the Ladies at Visionworks Alana, Shanna and Elaina. I will never use any other place. This is the best place to get glasses . They are very knowledgeable, efficient.

Lo
Review №54

Had a great experience! staff were very friendly and helpful. Huge thanks to Ms Nicole and Dr. Lancelin. Would definitely recommend this place.

As
Review №55

These ladies are all so helpful, from check in, to helping you pick glasses. Dr. Lancelin is very personable and made sure my contacts fit perfectly. Always such a great experience!!

Ms
Review №56

This was best place.... we come here every year!!! Ask for Jalisa... she’s awesome with kids and adults!!! 😁Thank you Visionworks!!!

As
Review №57

Jalisa was very wonderful! She is very patient with people! She was nice the moment I walked in the door! She deserves a raise!

ST
Review №58

Great service today at vision works, thanks Alaina! Two great pair of glasses I now have. Progressive lenses are terrific.

Do
Review №59

Jalisa was outstanding and she took the stress out of selecting the right glasses. She displayed an amazing level of customer service with professionalism.

Ch
Review №60

Elaina was super fun and knowledgeable! She helped us get the best deal on a new pair of glasses and box of contacts. If there was an employee contest, I’d vote her to win! (:

Le
Review №61

Love working with Alana!!! She is super nice and great with helping my large family find glasses and find the perfect frames to fit their very picky personally

Ca
Review №62

Jalisa is super helpful and they are very helpful and friendly and will to help . Way better experience And they make sure your happy with the glasses and they want you to feel comfortable and not rushed . Way better experience

Ry
Review №63

Jalisa was knowledgeable, helpful and very sweet! I hit the 60% off frames sale and got me 2 new pair of glasses❤❤

Tr
Review №64

What a great experience! Dr was wonderful and staff was amazing. Very friendly and clean atmosphere.

La
Review №65

Great Experience! No long waits! Very knowledgeable Doctor and Staff with great selection of eyewear! Will be coming back

Ka
Review №66

The Dr. is so knowledgeable and open & the staff is super helpful. They really worked with me to find the PERFECT pair of glasses!

Ba
Review №67

My experience was awesome from the moment I walked in the door. Ms Jalisa was very professional and attentive. Yes I will refer and I will return.Pastor Barbara Terrell

Ch
Review №68

I love going here! All the ladies are great! Patricia was really awesome and helpful!!!!

Ch
Review №69

Elaina was a great help!!! Would recommend seeing her to help pick out your glasses. She gets an A+

Li
Review №70

Had a blast at the sale today !!! Elaina was such a huge help picking out my glasses that worked with my face!!! Definitely coming back for the next sale!!!! Cause I love sales! And the staff here.

Ch
Review №71

Alana was a great help! She was very kind, professional and helpful. Great place to

Am
Review №72

Had a great experience at vision works with Alana as the person who helped me find my glasses! Really nice works!

Ke
Review №73

Alana was very helpful, patient, and knowledgeable about promos. She helped me find a pair of glasses I really loved.

Sh
Review №74

Great customer service !! Ms Shanna was very enjoyable and patient during the eye process. Ms Alana was helpful during my adventure finding both of my glasses . I will definitely come back next year .

Ap
Review №75

Patricia and Elaina were Fantastic! Both have wonderful customer service. Ms. Shannon was super sweet and Dr. Lancelin is very professional and informative. Dr. Lancelin remembered us from a previous visit and that is always a great feeling. I am 110% satisfied with my visit today.

Ta
Review №76

Jalisa was very helpful and did a great job. Thanks so much!

Em
Review №77

Jalisa was great and so very helpful! The whole store is full of wonderful ladies!

Va
Review №78

Jalisa was such a great help. Very friendly service and helped us save.

lo
Review №79

Great & fast service. Jalisa helped me pick both pairs of my glasses. She is a very sweet & professional employee to work with. Strongly recommend using visionworks.

Bi
Review №80

Had a great time experience in vision works getting my new glasses. Jalisa is great!

Au
Review №81

All of the staff was very friendly and helpful. Jalisa was very knowledgeable and let us take our time making a decision.

To
Review №82

They were so helpful and very knowledgeable! I came in and had my eye exam without a wait. They got me in and out, as well as explained my plan to it’s entirety!

LI
Review №83

Excellent service Alana. Overall Friendly atmosphere and eager to assist customers.

An
Review №84

Alana’s customer service and knowledge was only matched by her personality. She made this experience enjoyable.

Da
Review №85

I love this place and the staff! Everyone is so friendly and helpful.

Je
Review №86

Jalisa and Dr Lancelin were great! Professional and friendly service. Great prices as well😉

Dr
Review №87

Very friendly and makes you feel comfortable as well as try to help and make you understand best they can recommend to anyone

cl
Review №88

Ms. Vee and and mrs. Patricia are the Friendly and patient sales associates that I have ever dealt with in my shopping history ever. But not to forget about the actual doctor herself she was so informative on my healthcare on my eyes I would recommend 100 times over thank you guys very much for everything you have done for me perfect rating 10 out of 10

An
Review №89

Very helpful. Quick service. Gave me the best possible price.

Be
Review №90

Love this place for eyewear and exams. The Dr there is amazing and Alana helped me fitting my glasses!!

ha
Review №91

Very professional atmosphere. Me. Jalisa was very patient with me and took her time. Will be returning.

Ka
Review №92

Everyone was SO Helpful and my glasses were perfect! Layla and Elana were super helpful!

Co
Review №93

I have always had such great experiences with vision works! They have a great staff that is always helpful and kind especially Mrs. Elaina!

Ma
Review №94

They are all so nice! Alana helped me pick out my glasses! They were a huge help with my insurance!

Sh
Review №95

Fast and friendly service today. Alaina was very helpful

Am
Review №96

The staff was very nice.I came here with 2 step siblings and they did an excellent job on engaging with them

Jo
Review №97

Fast service and very attentive! Jalisa was a wonderful help in picking out a pair of glasses and explaining my options!

Dy
Review №98

Alana W. And Layla k. Are fantastic! Great customer service! Great galsses recommend highly!

Ru
Review №99

Fast and courteous. Jalisa was a great help with checkout with the right price that fit my budget.

Ja
Review №100

Thanks Jalisa for assisting me with my pick up and Elaina for helping me pick the perdect pairs of glasses!!!!

Information
6 Photos
100 Comments
4.8 Rating
  • Address:3437 Masonic Dr, Alexandria, LA 71301, United States
  • Site:https://locations.visionworks.com/ll/US/LA/Alexandria/3437-Masonic-Dr
  • Phone:+1 318-442-7711
Categories
  • Contact lenses supplier
  • Eye care center
  • Optician
  • Optometrist
  • Sunglasses store
Working hours
  • Monday:11am–6pm
  • Tuesday:11am–6pm
  • Wednesday:11am–6pm
  • Thursday:11am–6pm
  • Friday:11am–6pm
  • Saturday:11am–6pm
  • Sunday:Closed
Health and safety
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Planning
  • Appointments recommended:Yes
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