Everyone in the office was so professional and kind. Christie was just what I had hoped for for my primary care. She made me feel comfortable and listened to what I had to say. I didn’t feel rushed which was important to me. They were very busy but she never made me feel like she was in a hurry to get me out of the office. I am very pleased with their service. They got me in at my schedule time also and that was important to me. I just was very happy.

Calling and having to deal with the staff was one of the worst experiences iv had all week. (Not including injury) as I called the main Duke city care Phone number listed on Google. A women answered the line and has never made it so hard to schedule and appointment. They are filled with additude with any question you ask or if you dont have the correct answer such as the name of the specific cross streets are located you will not be helped but only giving a huge amount of SASS. I suggest the front desk receptionist look for a new day job because customer service is definitely not your forte.

I enjoy going to my primary care now thanks to Duke City. The staff is always friendly, I have never waited more than 5 minutes to be seen by my provider. The nurses who check vitals and get me checked in are always courteous snd make sure to ask why I am visiting today but If there is anything else I need to discuss while I’m there which makes me feel like they truly do care about my health rather than just trying to get me in and out. My provider is always very thorough and makes sure to answer any or concerns I may have. Again they are efficient and fast but I am never rushed this is something that is hard to come by these days. I am very grateful to have duke city ad my primary care.

I saw Mr. Walters last week for my new PCP; had been going to Los Lunas since I used to live down there, and was worried about finding a doc in the ABQ. Happy to have found Duke City in ABQ. They already had my records from Los Lunas and he was able to read the notes that Mr. La (also AWESOME BTW) had written on me. He examined me, listened to my concerns, got me a referral and ordered some testing to figure out my weird joint pains.I am really optimistic about NOT HURTING any longer! So far both Mr. La and Mr. Walters have been great!!!! While not MDs, they are clearly pretty smart and good at treating patients.Would definitely recommend.

Duke City Primary Care is really an incredible experience. They are kind and put you at ease from the moment you walk through the door. The doctors and staff also work with you on the treatments, while keeping you fully informed.

The absolute worst medical treatment, I have ever experienced in my life,The nurse practitioner , Christy Comme,Storms out of examination room screaming make another appointmentI REFUSE TO TREAT YOU !! All I tried to tell her was , that I was being seen at the heart hospital my high blood pressure and she didnt care to hear why I was there for my appointment!? WOW

This is a new primary care for me. Have had several appointments now and I am very pleased so far. Everyone there have been very friendly and knowledgeable, from the receptionist, nurses and my PA, Bradley Walters.

I drive an hour and fifteen minutes each way from my house just to be able to have Dr Luu as my primary care provider. She listens to what you have to say and cares about your health and well being. I was very lucky to get her as a provider.

Dr. Walters has been amazing since I started coming here. The office folks are really nice and return calls in a timely manner. Scheduling appointments is very efficient with their help. You can tell the staff really care about their patients.

Dr. Stuart is an outstanding physician. We have been patients for many years as have numerous friends of ours. He is extremely kind, caring and compassionate. He has always gone above and beyond to help with our medical needs and concerns. He is a man of integrity and humbly serves the Albuquerque community.I would also commend Duke City Primary Care for bringing Brent Gillespie, PA, on to their team. Brent is a person of integrity and is compassionate and kind to a fault. Brent is a Physicians Assistant and is an excellent provider. He has been overseeing the medical needs of one of our daughters for the past year.These are challenging times trying to get in with medical professionals in Albuquerque. Nonetheless, this group of medical providers do their best to meet the demands they are faced with. I appreciate them and their staff! They are heroes in this community.

The staff are really helpful and patient. My doctor also takes the time to explain why he recommends what he does and provides options if I have questions or concerns.

I had a doctor named Margaret and I did not like her. I have a new doctor now and I am hoping for the best. Came here because their urgent care services are probably the best in town!

Very warm and caring. I felt very welcomed. Dr. Grenemyer is great. He explains very well and listens . He is a wonderful Doctor.

First time in a long time I feel like someone listen. I cant wait to start feeling better. I know I found the right doctor this time

Dr. Luu and her team are incredible every time, she breaks things down for me, is honest, to the point and has a wonderful personality! I drive from the far west side to come see her, because she’s that great!!

Great professional care and listening to me as a patient and my concerns.

Waited over an hour in the room to see the PA. No apology or anything. Needed to get labs done, went and got them drawn, waited 3 weeks and then decided to call and ask why no one had called me. The r receptionist said that the medical assistant was supposed to call me and go over results, but she didnt. Then the receptionist goes on to tell me that everything looks okay. I ask about my hormone levels, and they tell me it looks good. So glad I paid money to be treated by a receptionist. Would not recommend.

I had a great experience. Dr. Panter was amazing. Took a lot of time to talk with me about my concerns. He seemed to really listen and took the time to come up with a plan moving forward. It was my best experience with a doctor in over 25 years. I am very happy I chose to make my appointment with Duke City.

Nice establishment with professional people. Bradley Walters is also very friendly and knowledgeable.

I think Duke City Primary Care is a wonderful place theyre also nice and courteous they get you in and out pretty quickly

Dr. Stuart is a down to earth medical doctor with true compassion and concern for his patients well-being. He takes time with my elderly mother, is very polite and gentle with her. He has a very humble demeanor and wants to know and hear the concerns of his patients.

Dr Luu is such a thoughtful and dedicated physician. Any patient is lucky to have her as their primary care doctor!

My new NP was great. Everything moved really smoothly and I was in and out in a very timely manner!! 👌

Dr. Luu and her team are amazing. They took the time to listen and address my concerns in a timely manner. Very clean and organized medical office.

Always a good experience doctors and staff are awsome in getting my health in good order. No much else to say just glad I picked Duck city for my care.

The care was very complete and the assistant physician took terrific and complete notes. My story was complicated but they listened carefully.

Duke City Primary care has been amazing! Bradley Walters and his staff are very friendly and helpful.

Excellent organization. Waited only a few minutes before I saw Dr. Stuart. My session with him was not rushed. dr. Stuart is very professional and well versed with my health. I am very happy with my move to the organization

Excellent doctors. Only ever experience one minor problem. Information passed from you to the staff or from the staff to you seems to go astray. Everyone is very helpful but somehow the information gets jumbled up. This is minor and eventually will get cleared up

Very happy with my service, all my questions are answered, my check up was very thorough and professional. Really like and trust my physicion Dr. Luu

Awesome Service. Great Attitude. Awesome Staff

Terrible. I had come in prior to my first and only appointment with a records release so the records would be available at first appointment. They lost the release, and never got the records. I then went in for my first appointment, notwithstanding the fact they failed on the records front - which should have been a red flag, and saw Brent. I needed a refill of maintenance medication after my first visit with Brent. They refused to fill it and said Brent needed to see me again (it had been less than a year since hed seen me) - but then they couldnt get me in for over a month - even for a telehealth visit! I was told (rudely by the woman on the phone) there was no cancellation list or any way to be seen sooner, even by phone or video. Instead, she told me to go to an Urgent Care to get maintenance medication until they could see me. Thought switching to a different provider there would help after my first unsatisfactory experience there, but I couldnt get in to see her for another 4 months, and still havent seen her. If a primary care provider cant provide primary services like refills, getting records, seeing patients on a timely basis, and instead rely on referring established patients to Urgent Care for routine medications, then they need to re-evaluate how they are doing business. For a privately owned practice, the lack of communication and customer service is appalling. I will be going elsewhere.

Our daughter Stephanie taught on of Dr John Stewart’s children and had gotten comfortable with the facility. In fact her whole family used Dr John.When we moved from Arkansas to Albuquerque last year at thanksgiving, we had to arrange for “all new” hdealth care providers. Stephanie led us to Dr. Stewart.We are blessed with compassionate, quality care! We couldn’t be more satisfied

Had a great experience everyone was very helpful.

I had my first visit yesterday and walked away very pleased! From the check-in with Austin, to the nurse Desiree, to Brett Gillespie,PA who attended to me...all were so pleasant, kind, and wonderful! Mr. Gillespie was so patient and thorough. He listened to my concerns and it seems he really cares. I am very satisfied with his recommendations. Im happy to have a primary care PA to go to now if I need to. I highly recommend!

Always cheerful, always great at their job. I always feel more confident after a visit!

I love Dr. John Stuart, and all the staff at Duke City Primary Care on Montgomery. I have had 5 primary care doctors in the past 7 years. They all moved, or retired. I waited for a year to get in to see Dr. Stuart, and I am so happy to be working with him on my health. All of his recommendations have been spot on. I feel like I am finally in good hands again.

Short wait time. Felt like my care team listened to my concerns. Dr Luu explained in terms I could understand!

Dr. Stuart is fantastic, all of his staff are friendly and listen. He takes the time to listen and ask questions!! Always enjoy my visits.

On time and out in less than an hour. Great work!

Good.service and professional and take the time to answer questions

Duke City Primary Care and Dr. Stuart have always take care of my issues. They are friendly and courteous.

This place deserves a ZERO. Unbelievable. While the visit to the PA was fine, everything else was horrible. The promised antibiotic ointment was not called into Walgreens, It took Four calls got the ointment, but it was wrong. I called a 5th time with no response. Yesterday a $327 charge for X-Rays went to my Medicare account, but I got no X-rays nor any other sample.

Was looking around for a PCP, made an appointment here but decided to go elsewhere. They charged me 25.00 in the mail months later for not going to that appointment. Pathetic for a new patient appointment.

Super competent, friendly yet formidable, informative, scientifically curious practitioners that take their time to listen to patients and who consequently make timely and relevant diagnostic and treatment decisions. That about sums up my experience with Duke City Primary Care and Duke City Urgent Care. These folks are serious and seriously good. Im impressed with their facility, the work they do and the awesome attitudes and professionalism of the entire staff.

I want to share my gratitude with the staff at this facility. I brought my daughter there yesterday and the amount of compassion and professionalism were by far the best I’ve seen. They are so pleasant and helpful. If you’re sick or injured these guys are definitely recommended as easily one of the top spots to be seen.

Been going here for almost 1 yr. No real doctors here the one I see Brent doesnt know much. I have Primary biliary cirrhosis which he doesnt seem to know much about. Been on my one meds for 8 yrs he took me off.Then when my specialist found out he put me right back on them they were givin to me because of my conditionnow he wants to take me off of 1 of my other meds that I have been on for 16 years.I dont really think he knows what he is doing.This meds were givin to me because of my panic attacks Im 73 with a liver decease that should be his first priority.not trying to take me off of my meds that I need.and treating me that he will give me 3 months or he will not write them anymore. I could die coming off of them but he doesnt seem to care.Right now all Im worried about is my liver condition I have 3 surgery coming up he should be helping me with that not threating me.

Worst experience I’ve had at a doctors office. I went in there because I recently moved to NM I was on Medicaid in Colorado and was taking vyvance for my ADHD, my whole purpose of going there was to get back on meds even tho I was paying out of pocket. I pay up front to see the “doctor” named Brent I explain my situation and he tells me I need to go pay to see a psychologist to get prescribed that and that he can’t do cuz it not what he practices. Witch is BS I’ve only been prescribed by primary care doctors, he tried to give me some medicine that I looked up that’s for helping you with depression and to stop smoking. Witch has nothing with my situation at all. I chewed him and he gave me my money huge waste of time.

Great service and wonderful staff. Highly recommend.

Dr. Mai Luu is an amazing doctor. She is very thorough, spends time with you, listens, is compassionate, knowledgeable and is trustworthy. It’s difficult to find a good doctor these days and I’m grateful my family found her! I cannot recommend her highly enough. Thank you Dr. Luu!

Wonderful.caring medical professionals. A special thanks today to Dr. Stuart , Sarah and Kay.

Staff from the beginning were super friendly and professional and the doctor actually took time to ask questions as to what problems I was there for and followed up with more questions to clarify. Well worth my drive from Rio Rancho. Looking forward to working with this staff to reach my health goals.

When in the facility everyone is very friendly. However I have been requesting a call back for last two weeks to get a problem solved and no one has taken the time to even spend two minutes on the phone. The receptionist has always been kind and understanding but just says keep calling back every day and she will eventually call you back. Maybe i am the exception and not the norm but cant seem to find a way to get a hold of anyone that can answer a question. I am assuming that writing a review is the only way I can magically get a call back. People make mistakes but i have talked to them so many times its now not mistakes, its organizational dysfunction. After posting I realized this is for Montgomery branch. Apologies to their staff but speaking about Cedar Crest.

Never been here before but so far Im very pleased with the staff and Dr. Walters made me feel comfortable.

No wait, friendly staff who are concerned about you, and Dr Stuart is the Best.

Professional and efficient.

Staff very friendly yet professional. I really love my doctor, super person.

My Doctor, Dr Stuart is my Best Doctor!And everyone the Staff is Awesome 👌

When I arrived to check in, the Receptionist said that my appointment had been cancelled. It was an error and in less than 10 minutes I received service. My PA-C, Brent Gillespie was fabulous. Caring, attentiive and explained the meaning of all my blood work test results. He heped me focus on how to rectify a high cholesterol reading since I stopped Lipitor and prescribed Crestor and ordered it at my Pharmacy....all by computer. I think I lucked out...I now have a great primary doctor, Mai Luu, MD and a PA-C, Brent Gillespie. What a change from the pro forma 7 minutes I used to get from my former primary wqith a bill for $360. I also use Duke City Urgent Care located almost next to Primary Care. The staff at Urgent Care is also wonderful. Am grateful to have Duke City programs near my home and accessible with wonderful care.

They rescheduled my appointment 3 times. Didnt bother to call the day of my appointment to say the provider wasnt in. AGAIN! They rescheduled twice before and stated this time my phone number was not correct. I would rate this office 0.

As always, superior care in a welcoming environment by personable and professional personnel dedicated to their patients well-being.

Front desk staff was friendly and helpful throughout the process of the appointment. The nurses and staff seemed to really care about me and my concerns rather than rushing through the appointment and brushing me off.

Great visit. The PA really listened to my needs. Friendly staff.

Their treatment of my wife is, well, non-existent. She constantly gets the runaround. She is frustrated beyond belief. Time to find a new primary care doctor.And that we did. My wife is so much happier with her new provider. It’s like they actually care.

Fast honest and easy to deal with and a real person answers the phone not a machine. Solved problems that I was having with my old primary care physician in less than 15 minutes that I have been trying to get fixed for over a year. Their Urgent Care is also top notch as a walk in I was seen on a Saturday that was busy in less than 20 minutes. No exaggeration theyre friendly staff SAVED MY LIFE!!

Margaret, nurse practitioner, and her assistant, Austin, were awesome. Very efficient, kind, and friendly. Got a full exam, bloodwork and out within a half hour from the start of my appointment time!

Very friendly staff, everyone I had contact with was friendly and helpful.

Cedar crest negative experience in Apr., numerous errors in med chart still not corrected mos.later. Then tried Montg.ofc. Messages often get delayed or lost. Company seems a bit disorganized. Had hope that DukeCity Montg.would be great.. PA B.G. not listening to me when I come to appt.without partner. Im not confident in my care with him. Not sure about Duke City overall.

I had an appointment for mid October set up since last year to get labs done. I had some other things come up and made an appointment for today 9/28. I called a week ahead of time and told them I needed a yearly physical so can I just combine everything into one appointment? The person on the phone said yes but you need to get your blood drawn in the next couple of days, no problem got my blood drawn the next day. She says Ill cancel your other appointment ok? I said ok if youre sure I can get it all done in by appointment coming up. She said yes, no problem. I go to my appointment today and they want to charge me $40 copay. I said this is for an annual physical exam - should be no copay. The guy says its a short appointment (30 mins) so we cant do a physical today. I said I worked this all out last week over the phone. I asked when I could get a physical exam and the next opening was almost 4 weeks away. The other appointment that was cancelled was no longer available. Ive seen Brent the PA once and he seemed competent and very personable so I thought Id keep going to this office. Since they messed up my appointment I need to find another doctor so I can get a physical soon rather than having to wait another month. The medical staff may be good but I certainly dont recommend dealing with the scheduling staff.Update:The next day I received a call from a very nice lady. She apologized and said she could schedule me for an appointment the next day. I said thatd be great. The next day my insurance contacted me and said Duke City Primary Care had contacted them to verify my insurance. The PA I was supposed to see was no longer certified to participate with my insurance and I would have to pay the Out of Network prices if I kept the appointment. There was a little going back and forth (Duke City and UHC) because they insisted their PA was still certified. Eventually, I convinced Duke City Primary Care scheduling and they said the only appointments they had were in Edgewood (30 mi away) and one even further. I ended up seeing a doctor in Edgewood and I guess Ill continue with this doctor. Good thing is I was seen by the actual doctor, not a PA. Its a longer drive but I dont have a choice.

Worst customer service Ive ever received from a doctors office if you are 1 minute past 10 minutes late you will be forced to reschedule they have now rescheduled my wife two times for her first visit shes been waiting about 6 months we are going to go somewhere else to a doctor that actually wants to help patients not just take money from their insurance company because they were late and reschedule them

Very good service. Friendly, not rushed, thorough.

Margaret was very attentive and detailed. She knew right away what I needed to do to get better. The staff was friendly and helpful. I am getting very good care here.

My PA was very thorough and listened to me well. My appointment went reasonably quickly and everyone was kind and professional.

This is the worst place to come if you are having a health scare. I came in Monday morning trying to schedule an appointment, under stress, only to be treated poorly.I wasn’t able to get the name of the woman who was working behind the desk, however she is an older Caucasian woman with short cheaply dyed red hair. She has over plucked eyebrows resembling those of tweety bird.Anyhow, after explaining the nature of my situation, she immediately took to providing me with her insensitive and irrelevant commentary.Furthermore she became hostile and unpleasant, as I tried to schedule an appointment. Her attitude throughout was very unprofessional and unwelcoming. Additionally, she aggressively pressured me to make an immediate decision regarding my appointment.During our interaction, a Hispanic man walked in inquiring about something. She went on to make less of him and rudely dismissed him.This was my first and last time at Duke City Primary Care. I recommend the Duke City Urgent Care down the road, as it’s employees know how to treat their patients respectfully, while providing a welcoming atmosphere.As for “tweety bird”, if you’re reading this. Go to hell.

Excellent, professional, attentive experience. Very well organized.

I see Margaret Von Hendricks and she is an excellent doctor. She listens to what you need and makes sure to take care of you. I would recommend her to anyone.

Mai luu was the worst lady I ever seen about my health , she was rude, and she misdiagnosed me , thus making me suffer with the condition I had for a week and a half before being told correctly what I had from a different duke city urgent care. DONT see mai luu!!

Got me in fast!

Great place. Friendly and knowledgeable staff. They were very through and explained everything I asked. No waiting past my scheduled appointment time.

Incompetence at its best. Be prepared to call and call and follow up to find out they havent done their job. Sorry and worthless workers.

The staff and providers there were wonderful. Timely and qualified care. Thanks so much

Cant pay my bill. The patient portal doesnt work and there isnt a number to call to pay the bill. Im not sending anything through the mail. How do I pay my bill?

So happy we found them after losing our primary to retirement! Great staff.

Dr. Luu is great, however, leaving a phone message for the Dr is rather cumbersome and the bugs need to be ironed out. Its often difficult to tell if the message ever got through to the Dr or if it was intercepted by a tech or nurse. You talk to a person but the person is off site and not in the actual office that the Dr is in.

They are very professional and accommodating.

Dr Panter is hands-down the best and most caring primary care doctor I could have ever asked for or been given in my entire life every single time I see him Im not just another patient number to him he always asks how Im doing hows the last medication doing I came to him during a very difficult time in my life where some brutal things that happened with my ex and he took such good care of me and made sure that I was okay and ever since then every single time I see him he says Liz are you okay do you need to talk about anything you know Im here what doctor does that most doctors are in and out here are your medications. whenever know he comes in he asked me how Im doing hes literally remembers every single thing we talked about before I dont have to remind him of anything this doctor is specifically on point he genuinely cares and with me having lupus and trigeminal neuralgia and all the other things I have going on most doctors have told me no youre too complicated Im not going to deal with you and I brought all that I brought up MRIs in all my previous cts and my surgical history and stop before finishing and going to read all this stuff and tell me no he cant take me on as a patient, thats not what happened he said Liz I know its going to be complicated but if you let me I know that I can get you better and thats exactly what hes done and I appreciate that more than I could ever appreciate anything in a doctor he is the absolute best and Im so grateful that I found him hes so personable he genuinely cares its never in and out and hes always asking me and making sure that I am actually you know mentally and physically okay most doctors wont do that theyre just in and out and youre just another number to them and the quicker they see you the more patients they can see it is not like that with him at all I strongly recommend that if youve had a bad experience with primary care that you give John Panter a call and prove me right because I dont think anybody could ever say anything bad about this man he has changed my whole outlook on doctors because all it takes is one good doctor to care and not convince you that its all in your head and every single thing I told him he was like yes yes and I had the information to back it up he never said no its in your head or anything wrong he just said yes I believe you I believe you and I will help you with any way I possibly can Ive never in the history of living in Albuquerque have had someone care so much and every time Im giving any new medication or anyting he or his ma called me like thats thats above and beyond so 10 + Stars to this wonderful doctor dr. John Panter

Dr. Panter and the staff at Duke City are empathetic and actually listen to their patients needs, while also maintaining flexible appointment times. I highly recommend them!

At first they seemed very professional. But my girl friend went to get std tests last month and they lost her results not once, but twice. Now they want us to go back for the 3rd time . I will never go back to this place again .

This was my first visit and it was the best they took care of me and my son their staff is AMAZING

Great staff, knowledgeable professionals.

I follow John from Branch to Branch. He Handles my medical needs with professionalism and care..

Ive tried calling to reach Dr. Luu twice today at Primary Care and on both occasions phone contact was impossible. It was not even possible to leave a message because the robot answering machine said that the mailbox was full. Not a professional way to run an office/business. This has happened before in 2019 as well, so this is not a one-time occurrence.

Was 5, now 2 for constantly wasting my time.

Great experience so far. I think this might be my new pcp.

Dr. STUART has been my primary for years at a different clinic. Im so glad he decided to make the move to Duke City Primary Care as now the entire office experience is as great as he is.

Great experience at a doctors office. Not the normal drudgery.

Very friendly and welcoming. Didnt rush me through appt.

Friendly and was done in a timely manner

Very nice staff

John Panter, PA takes time to answer my questions and listens when I voice my concerns.