Great place. Very friendly and efficient and fabulous massage therapists. The facility is spotless and very comfortable too.

Tamara was an awesome help she got me set up with appointments that worked well with my schedule and answered all of my questions! It is always clean and my go to spa 🙏

I love this location! Erryn is the best. All the office staff is professional, friendly and have great communication.

Just have to find the right therapist for you. Always clean and professional.

It was clean and the folks there were so nice and I received a great massage. My shoulder felt great the next day

I was supposed to go in for a massage but the person that i was to meet with was a no show, instead they accommodated me and was given another service with Erin, she was professional and very nice.I will definitely be back to book another appointment with Erin.

I have visited this location multiple times and each time I am more and more disappointed. The staff always seems very unhappy, and the “clinic manager” is very unprofessional and rude. I have been placed into a massage room and can hear conversations including curse words and very insulting information. Do not visit this location, there are plenty of others that will be more suitable for $65 a month. I would rate it less than one star if I could.

Stay away from this branch . The branch on Holly is much better. Manager Lauren is incompetent and charge you surprise fees on top of your monthly membership payment without apology or caring . Will never be a member at this branch again. Gave one star because the massage therapists are good. They end up quoting a lot. (No doubt because of management) so you have to change massage therapists a lot.

If this was a review for the therapist Ive seen for YEARS--it would be FIVE stars. Emily is AMAZING and its too bad I have to go through this horrible organization to see her.The front and back office are awful. Terrible customer service. No real solutions for their mess ups (which happen regularly)-just the appearance of solutions. They couldnt care less about their members when it comes to customer service or management. They work harder at making it LOOK like they care than they would have to in order to ACTUALLY care. Its really just too bad they cant get it together.

Friendly people who listen to what you need.

I had facial with Clarissa, it was on time, clean and prompt

They refuse to provide services to health care workers who have been around COVID positive patients even with proper PPE. Completely unacceptable. They are at higher risk of contacting covid from someone who doesn’t know they’ve been exposed, than from a health care worker who utilized proper precautions at all times. I will never give this company any of my money ever again!

The therapists at this location are very good. My favorite is Jamie, she is a healer, she does light medium and deep tissue. Jackie and Emily are also very good. She front staff are great too. They try very hard to keep things running smoothly!!

The therapists are great here but the front stuff sucks. It’s always some type of scam with them. Do not join the membership whatever you do. When you ask for help on your they always “can’t help” or “it’s beyond there control” “I didn’t take the transaction”. I canceled my membership believing I was done with them but guess what next month they charged my account again. I called and they refused to refund it stating they had ten days to process it and whatever payment they had in the meantime was not there fault. Even though the lady on the phone told me the account cancelation had been process the day before I got charged.

Skylar is the best for facials. She is so sweet too. She always makes sure you are comfortable and relaxed. You can tell she loves what she does. I always walk out of there feeling great! Thank you Skylar! See you soon =)

I wish I had joined years ago. Im use to paying $80 to $100 for an hour massage. You can get an hour massage as a member which is only $65 a month (which goes toward a massage so really doesnt cost anythingas far as Im concerned) then each additional hour long massage ends up being $47!!

The staff have been very helpful when I move from the Wyoming location to here, and when I use my credits to set an appointment for my uncle from Cuba. Who not only was having his first massage , but also doesnt speak English, has diabetes, and is missing a leg. From the receptionist to the therapist , all were very nice and understanding.Really, a bad review for not giving the right directions? Petty.

It’s hard to find a consistent therapist and each one is so different, but this overall is a good business to get various services. It’s very clean, professional, and welcoming.

Tried a couple therapists and really enjoyed it! I now always ask for Rachel! For a great experience, speak up as to what you like or dont like. Front office always nice and helpful.

Friendly & professional... I always leave feeling 1000% better!

Worked here for over a year and my co-workers were pretty much family to me.Got promoted and then Shana Oh became very aggressive in saying I dont know how to do my job. She talks down to every employee and makes you feel as if you are way lower then her.Asked to talked to owner as I wanted to come back after I quit, but instead, they had Shana call me when she was the reason I quit in the first place so I ignored all calls after that.I will always think of the staff as my family because I grew a bond with each person there. I loved our clients and especially the therapists who work there. They also started hiring any front desk associate that would apply and so we had a very crappy front desk team at the end of my employment and now I have heard their new clinic manager is awful as well.I was the assistant sales manager for some time and they wanted me to run the entire clinic when Shana was going back to El Paso but with no pay raise. When I said I wouldnt do it, that is when Shana started bagging me on how I do my job.Overall, it is an amazing place to get expierence and have a loving work team. But management, especially Shana Oh, do NOT know how to treat their employees and wonder why the turn over rate is so high.

The therapists were wonderful, but a few front desk errors ruined my entire experience. There were mistakes and I am still waiting for a call to determine where I stand. In addition, upon speaking with presumed management, she didnt really seem to care much about my membership. Guess its easier to lose a customer than put in a little work to rectify a situation.

Front desk and massage therapist were very nice. Massage was satisfying, no different than one at home. However, you can hear orangetheory banging around the whole time.

Had a 2:00 pm appointment. Got me on the table 2:05, sat there for 10 min, she finally came back in at 2:15 then finished at 3:00. Glad a paid for an hour massage just to get a 45 minute massage.

I had a great massage today. Massure Marco did fabulous job. I travel alot, and my time spent at Massage Envy is a must to relieve the stress that I accumulate. Thank you.Joe A

Awful company, horrible management. Its all a sales pitch for a useless membership. I would take your money elsewhere, local massage business, not a franchise that only cares about membership sales not the customers massage experience or independent contractor youll get better service and not pressured into a membership!! Horrible horrible company

Made a appointment a day in advance and informed the staff of a problem area from a few months ago, to which they responded that it was no big deal and put me down for a time. 10 minutes before my massage they gave me a call to inform me that the masseuse would not work on me. I arrived at the parlor to ask why, as the problem area was a very old injury and spoke to the masseuse and she said she didnt feel comfortable doing anything because she requested I have a doctors note. This was dissapointing because this was not brought up when I scheduled in the first place both over the phone and online. So unless you have a doctors note giving a years worth of healthy standing, dont bother coming here.

Omar was amazing!!

Not a member, just inquired about the cost of a membership, never heard back from this place. Glad i read the reviews, i will be looking elsewhere for service

Great place. Highly reccomend

Be cautious during membership cancellation. Even after cancellation they still charge your card. And when ask for refund, they will say they wont refund the money but we can redeem only the services for that money. Never recommend this place to others.

They dont know how to give directions. Incompetent staff.

Staff is great love them!!

Kaley is awesome!

David is the best!

Amazing service

Dont go here

Friendly staff.