Edit:I called Molina extremely upset regarding the review I left yesterday. I owe a huge apology to Molina! I want to praise Jaime in Member Services and his profound attention to customer service! As it turns out, I had properly cancelled my auto payment and the charge I thought was on my account was actually a credit. I didnt even know that if you end your account early or mid-month that you get your money back. Jaime was able to navigate my rudeness and help me understand MY lack of understanding, in a pleasant and patient manner. Not only was my issue resolved but I was laughing at myself by the end of the call (because of my terrible attitude at the beginning of the phone all). Just a reminder that people on the other end of the line are people too. Were all trying our best! Thanks again Jaime and I hope they realize how lucky they are to have you working in Member Services!My original review below:I disabled autopay and then was charged the subsequent month. Im sure its going to be a nightmare trying to get my refund, for their mistake. Clearly, their systems arent set up correctly for this to occur.

This is my first rodeo with Molina and so far, its been pretty disappointing. Instead of a Doctor, I was assigned an NP. An NP is an RN with higher education, NOT an MD. I went to the site to change to a DOCTOR and the system continued to refer me to a number to call. Why even have CHANGE MY DOCTOR as an option as a homepage if we have to call anyway? Its a time waster. A month later I tried again. This time, it showed my doctor but there is NOWHERE TO SELECT HER as my option. Shows all her info, but no, Make this my Doctor button. So then I had to call. Once again, after going through the countless voice prompts, the line rings and 2 rings later, Im disconnected. Now I have to call again, get out my ID Card for member number again, etc. Thankfully, I reached a human who was able to quickly make the change. The representative was friendly and kind, which I appreciated. Molina, you have work to do! I understand that due to COVID you have people working from home, but you need to get your phone system to work properly..and the website too! Your CHANGE MY DOCTOR tool is USELESS as it is. Grrrr....

Ive been a member and been paying them for over 3 months, still have yet to receive my member ID or card. Impossible to have them work with me.They overcharge me and then literally tell me, word by word its no big deal and then never give me a refund. Will then ask for money even when they now have credit for the next month.Ive never been so disappointed in an insurance company.

Phone customer care is terrible. You can NOT get through for hours. Who has time to be on hold for hours. Then the time I got through to ask about an authorization, I was not given clear info. They said to call the Dr. but if I have a test that is not pre approved they will not cover???? Also some very needed perscriptions were not approved. Can December come fast enough so I can switch to another company.

Your website is the absolute worst. I can never log in, most of the time I can’t make my payments online, and if there is a problem your tech support simply resets your account with no explanation of what the problem is! Fix your lousy system so people can use it! Your phone system isn’t any better either your menus are too long and you waste time trying to make a simple payment.

Ive been a customer for 2 years, I hate it.. They automatically renewed my insurance. Their customer service sucks.

If I could give it zero I would. DO NOT GIVE THESE PEOPLE YOUR MONEY - they have absolutely screwed me and when I call for help, I cant get anyone on the phone for hours! I feel bad for their poor employees too who are so apologetic- not their fault, lord knows they probably arent payed enough either. Going back to my old healthcare ASAP!!!

Have been trying to call several times for past week, the one time I got through on Friday just after 5 after waiting 20 minutes... girl acted like she couldn’t hear me and hung up... tried again and after 20 more minutes, sounded like same girl answered pretending she couldn’t hear me and hung up... since then several times calling and waiting over an hour... waiting over 2 right now today and still no one... daughter on my plan is being charged, For COVID test and Other annual test... this needs corrected!! I never had this problem with Presbyterian Medical Insurance, so frustrating!

Spend hours on hold. Havent been able to get through for 4 days, I want my insurance CANCELED. I have already stopped automatic payments. CANCEL my plan. There are better options out there

Please specifically explain why no one answers the phone for an hour. Be very specific and explain why this is OK.

Molina is terrible. Stay away. Have been trying to reach someone regarding an overpayment. Have spent HOURS on the phone. Terrible Terrible company. Will recommend to every person I know to NEVER do business with Molina.

I have just passed the 2 hour mark of being on hold on the telephone with this pathetic joke of an insurance company. Twice during this time, my call has been answered by a computer which immediately hangs up - then its back into the queue to sit on hold forever. I desperately need to speak with someone who can help with my issue, but there is seemingly no way to do so. Read the other reviews here. They are all the same, or similar. What an abysmally run outfit.

They are thieves. They will take your payment and then send threatening emails and claim they havent received it. They will allow you to wait to speak to a representative for hours and torture you with God awful music. Avoid this company at all costs.

All phone service numbers are trash. No way to get actual help with account or account changes. Their numbers are almost purely for automated payments. The number is so useless that it asks if this call for a medical emergency, press 9. I pressed 9, but another option was already beiing automated to me and I could no longer pick the option. I called the second number and received no help from an actual person. The person referred me back to the automated payment number. Unreal

I need a copy of my 1095 A to file taxes. What do I need to do?Molina dont mail out your 1095 A. Please Help - Thanks 😊

You’ve killed people with your bad customer service I know someone who spent three hours in a mental health crisis while everyone turned him away trying to get a hold of you guys and you know what happened. He bought insurance from you guys too. You should be ashamed of yourselves.

I am a brand new member, and I am already starting to regret it! I have called over six times today to be left on hold for over 45 minutes to be automatically disconnected. It is absolutely infuriating and unacceptable. Why can I not reach a person?? Why does it just hang up after waiting on hold for over an hour?! I’m also a provider with Molina and can’t imagine how infuriating this is for my patients ?!

No one answers phone. I wanted to ask questions about policies. I guess they don’t want my business. I don’t want insurance I can’t get questions answered.They are not part of the better business bureau. I can see why.

Wort service ever. You can not get a hold of anyone. Ive been calling for the past two weeks to get a preauthorization accepted and I still havent been able to talk to someone there. I regret getting Molina

The Molina Healthcare provided support to me, when my biological child has pediatrician & doctor appointments at the NM State Health Board offices in Gallup, NM, where we apply for birth certificates- Katianna Toledo, niece & Kaytoinette Ross, daughter. Thx, to my mom, Lucille M. Ross.

Been trying for days to talk to human. Their app is useless as it shuts down due to too many redirects. I’m happy this is my last month with this dreadful customer service. I’m looking forward to my new plan with another company.

They are quick to call you and email when they need something, but when you need something, they are the hardest people to get a hold of. Their answering system is not user friendly, takes forever to finally reach the possible dept you are looking for only to then be put on hold forever and then when finally reaching someone, it turns out that they have to transfer you to the right Department and lastly you get transferred to an answering machine, you leave a message and they never call you back.There is no email address to communicate to them either. Anyways, hopefully with this review, they will actually take the time to call me. Otherwise I will have to go with a different company.

In Washington State *Molina* is totally Awesome!!!!They help, offer support, do well checks by phone to see if you need any further assistance.Medical is totally paid for * just need a referral from your primary *ER Always paid for no questions asked.Prescriptions paid 100%My husband was hit by a truck has TBIAsthma, A brain Anrusm, literally a train wreck. Molina has been there thru everything and has never let us down.We have top Dr.s who take this Insurance too.It amazes me how many negative reviews are in your state. Its actually unbelievable how much of a difference it is.

This is the worst insurance around!! Most of northern NM DOES NOT EXCEPT THIS INSURANCE!!! My primary care, dentist and my specialty docs don’t take it!! It’s ridiculous and can cause my medical problems to get worse!! Stay away from Molina!!!

Reaching your office to speak to someone is like trying to thread a camel through a needle. It’s always either a system failure, closed early for training or getting disconnected after being on your automated system forever.

Can never get on the website because it is always down. Every time I have tried to call to speak with an actual person I get hung up on. They barely cover anything unless you pay out the nose for a plan. As soon as I can afford to change companies I will definitely be doing so. *Edit. Still cannot do anything on the site or get a real person. I’ve been trying to cancel my eye healthcare for months but whenever I try the site is down. Hate this company even more that I used to. DO NOT WASTE YOUR MONEY WITH THIS BS COMPANY

I was a health exchange Molina member for a few months and as bad luck would have it had to be hospitalized which was unexpected at my young and healthy age. What Id like to say is that when dealing with all the hospital bills subsequently, Molina was so so very helpful. They contacted several facilities and got bills adjusted and in one case even had a bill waived. Everyone I spoke with on the phone was friendly and very helpful. Even when it wasnt their issue to deal with, they went above and beyond to provide excellent service. I am so impressed at the people that work here. Thank you Molina for your excellent service.

They have been great. I have a lot of health issues and they work very hard to help whenever I have questions or concerns. Always friendly and responsive. I dont understand the bad reviews. This is the best health insurance Ive ever had. They fulfill all of their obligations in a timely manner and never try to cheat or cut corners or deny stated coverage. Health insurance has become a very scary issue for me since I got sick. I dont have the energy to navigate too many fnancial complications. Their website is also helpful and well thought out and easy to navigate. My prayer is that our health insurance isnt completely broken across the board. I think Molina is doing all they can to keep it working.

I have severe asthma and Molina does not cover any corticosteroid inhalers which are necessary for long term management. Dont get covered by Molina if you have asthma. Youll pay through the nose for coverage and still have to pay full price for life saving medications.

I was interested in signing up with Molina Healthcare. Upon calling I had a question if I was in a different state and there was an emergency would I be covered at one of the hospitals and I was told that is a HIPAA violation to tell me that??? They said to go back to the marketplace or wherever I was talking to and ask them?? Can anybody explain this it just sounds crazy!!

Seems i share the same problem as most of the review writers here. cant seem to get a hold of anybody. sure they give the option to send them an email requesting a call from them, but nothing happens there either. do they actually have employees?

DONT TRUST THEM!

Horrible service. I called 5 separate times and was on hold for more than 30 minutes everytime. Someone picked up everytime and proceeded to hang up on me. Seriously? At least give us an option to have you call us back at a later time. So happy it is open enrollment for new insurance. Find someone else if you are shopping around

Awful, avoid at all costs.

DO NOT GET MOLINA!!!! I had Molina for almost a year until I could not handle it anymore. The options for providers and medical facilities is little to none. Even to fill a prescription was a hassle due to them not being in contract with hardly any pharmacys.. The worst part is the customer service, AWFUL. They are rude and not helpful what-so-ever. Even cancelling my coverage was a pain... They give you the run around for everything and never have answers. Very little options are in network for Molina, I do not recommend.

Absolute WORST insurance I have EVER been associated with. If I had the option to give no stars I would have. Please (Molina), do not reply that you understand our frustration. That may be so. But your real problem is that MOLINA HEALTHCARE does NOT CARE. Nothing but delays,denials and runaround. Wasted trips to the pharmacy. SAVE YOUR $$$$! The only thing that they are prompt with is TAKING your money!!! AVOID MOLINA HEALTHCARE AT ALL COST!!!

I have had Molina for at least 4 years now and they have been okay till now. Due to my family moving out of the city we have opted to get reimbursed for mileage to get to my numerous Doctor appointments seeing as how we now live 44 miles from our doctor. I have been sending in all paper work signed and correct since March but have yet to see any reimbursement. When I call Molinas transportation carrier they just give me the run around. Im seriously thinking of switching. They say they care about their members but when you need them most they could care less.

Terrible customer service, have been trying to get rid of my Molina healthcare plan for 2 years now. Everytime I access the website it has terrible loading issues and will eventually timeout. Not to mention an nonexistent phone line. Literally cannot afford health insurance, but I cannot get them to take me off the plan!

This is not specific to Molina Healthcare in New Mexico, but its where Im located. Im a new customer. I chose the silver plan from the exchange, rather than some of the bronze or other cheaper plans, because I wanted that extra bit of coverage and service.I was automatically assigned a PCP under the Presbyterian Healthcare Services Provider Group. I checked in the online provider search in My Molina, and didnt find a reason to switch to another PCP. Today, I called my PCP to make an appointment and they informed me that Presbyterian Healthcare Services isnt contracted with Molina. I called Molina and explained the problem, and they informed me that the list I can view in My Molina is not updated. The rep agreed that I could view the Provider Group for each doctor, and could use that as a guide to see who might be available. I asked for a list of provider groups (not providers/doctors) that are currently contracted, and she said that the only list they have is the one on My Molina (i.e., they do not know which provider groups they are contracted with).I just signed into My Molina, and I see that it doesnt indicate which Provider Group the providers/doctors are in. Im flabbergasted. This means that I can only use the address as a guide (i.e., I know that the address listed for my assigned PCP is Presbyterian, so all other doctors at that address, I assume, cannot be my PCP).How is this acceptable? What assurance do I have that I will ever be able to see a doctor that is eligible under my plan? This business is about peoples health and lives, and no one can be sure that the doctor they saw yesterday will be eligible under their plan when they try to see them tomorrow. This is insanity.However, I dont really have another choice. Like I always do with these things, Ill live with it...assuming I dont get a deadly disease and actually need to use this thing!

#1: Ignore Molina auto-response that they are sorry & to email them blah blah- its a lie. They answer nothing on the phone, just more lies or total staff ignorance (due to highest management, not the, mostly friendly, young person that answers the call). Took 6 months to get my 1st visit with one of maybe 5 primary care doctors in Santa Fe, NM that accept Molina insurance (I chose an internal med. dr that was mediocre at best). Supposed to have Gastroenterologist covered by plan- fact: not one single gastroenterology doctor in the state of New Mexico accepts Molina insurance anymore - NOT ONE. I was told by Molina that they had gastro-doctors here *Before* I signed up, they lied. FOUR doctors said they have told Molina to remove their clinics from the Molina website so patients will stop calling for appointments... Molina will not do this because NM patients would choose a different plan when they discover how much is NOT covered because so few doctors will deal with Molina now.

We are new members of Molina and the service is horrible. The primary care provider we requested at registration (who has been our Primary for years) now is not listed on our new cards...and most frustrating is that the provider list on the website is COMPLETELY OUTDATED! I called every dermatologist listed and was told that they no longer take Molina or are not taking new patients....even though the website says that they are. One doctor office told me that Molina calls us every week trying to get us back but we decline each time. Yet they are still listed on your site as a provider for members?! I have waited on hold for hours between all of these phone calls - and to finally be told that they are not accepting patients or havent taken Molina in a long while is very frustrating. Another office (Southwest Integrative Health) just told me that they havent had a dermatologist on staff for YEARS! I should have stayed with Presbyterian healthcare - we never had this run around with them. Very disappointed and frustrated.

Cant get a real person on the phone and the doctor i picked was nonexistent, not paying for this worthless insurance, its obvious all the responses here are automated and insincere

UPDATE: A grievance was filed with Molina in APRIL of 2019. Every person I spoke with about the issue said their turnaround time to resolve was 30 days. It is now AUGUST of 2019, and I have not heard a single word from Molina regarding their screw up... WORST customer service EVER.Lack of communication from Molina has resulted in hours of wasted time for myself and my wife, as well as an inability to get x-rays due to Molina putting our account on hold. The hold was placed on our account as a result of the complete lack of communication from Molina. I wouldnt even recommend this provider to my worst enemy.

I wish I had read the other reviews before enrolling. Im a brand new member and Ive already spent HOURS on the phone them to no avail. They assigned me to a Primary Care Physician who is no longer in practice, then refused to re-assign me to my own Primary Care Physician. Every time I call, I get a different response from them.Its worth paying a little to be with a well-organized and established company. Molina is a joke!

In a field with nothing but bad options (Healthcare Insurance), Molina still stands out as THE WORST!!! Ive been a Molina member for over 6 months, but Molina has not provided ANY of the Healthcare services theyve been contracted to provide! I still do not have a Primary Care doctor! There has been no Care Coordination, either!It took Molina 2 months to send me the Member ID card or issue me a Member Number! The provider list they sent is quite out of date, over 2 years old, with editing notes transcribed right into it: old number, look up new one, delete number, etc., trapped in the PDF document.Ive called Molina hundreds of times asking for help, but 99% of the time Member Services will either hang up, or will transfer the call to the wrong department. After sending dozens of emails and postal letters, I can count the replies on 1 hand, with 3 fingers left over. I have also left dozens of voice messages for many different Molina employees, but only 1 or 2 of those have ever been returned.Molina Member Services has repeatedly informed me that there is no Grievance Department, even though having one is stipulated in their contract. Member Services has also told me many, many times, that there is no Escalation Department, either. Member Services has told me repeatedly, that all complaints about Member Services have to go through Member Services. The conflict-of-interest of that arrangement stinks to high heaven, but it does explain, in part, why I cant get any help from Molina.Furthermore, there does not appear to be anyone in charge, anywhere in Molina. From supervisors for Tier 1 Member Service Agents, Department Managers, Directors, not even the CEO himself, Dr. Joseph Molina, allow any calls to be transferred to them. Ever! Not even to find out why a member (me) has called hundreds of times, asking for them by name!Based on my experiences trying to get ANY help from them, Molina does not appear to be either an honest, or even a legitimate business! (By not delivering any of the services that Molina signed a contract to deliver, removes any trace of legitimacy Molina may have once had.) All of this leads me to the unfortunate conclusion, that Molina can only be a Healthcare Scam! Reports of this Medicaid Fraud and Abuse have been filed, and more will be filed soon, too!If healthcare is really the basic human right that President Obama has more than once declared it to be, then Molina should be facing charges for its repeated and continuous violations of Human Rights! As well as a Class Action Breach of Contract lawsuit, too!

Your automated system is a JOKE!!! It literally just hangs up on you time after time or tells you the numbers they say to hit are invalid. Soooo tacky! Horrible company with regards to customer relations!!!

Would be nice if ya would answer your phone and be hung up on called twice after being on hold forever

I may as well not have any coverage. Im paying a super high monthly bill, and every single service it appointment I need is a ridiculously high Co-pay. $80 to see my surgeon, ok fine. $80 to see a PCP?? THATS UNACCEPTABLE. My surgeon gave me referral for physical therapy, and everywhere Ive called told me my copays with be $150-200 dollars, and theyve never seen anything so high. Its cheaper for me to pay ito of pocket than to use my insurance. I would rather have no healthcare and pay what I can for service, than to pay almost $300 a month and still have these ridiculous prices for anything I need.

Cant ever speak to a real person. Only automated phone system works and doesnt address claims questions.

Im Diabetic and do my best with my follow ups. But im honestly getting annoyed with thefact that everytime i have an appointment and prepare for it its canceled because every primary care doctor that i have ends up leaving and i have to change the day that im seen buy weeks or months. its already June and the last time I was seen was in August. So far since then 8 appointments have been canceled last min since i was seen during that time. What can i do or were can i go I do not want to die while I still dont even know what is all wrong with me as well as medicine at this time do i need to take. Im not trying to say Molina sucks or is bad when i dont know everything that they do or offer but would like some type of help in the Albuquerque, Nm location

My grandson cannot see a doctor until AUGUST 20 for a dislocated hip because his primary care doctor no longer accepts Molina so he will need to establish himself with another doctor. He is not eligible for open enrollment until NOVEMBER. Thank you for ruining your relationship with the doctors here in Albuquerque. Shame on you, Molina!

Oof. Last year I talked to Molina and they told me my coverage was fine. Come to find out they cancelled it right afterwards. I hope things work out for me.

We simply need a form summarizing the annual transactions to give to our CPA, it required multiple phone calls, one day we were cut of 2 times and held for over 40 minutes. It was most discouraging, the staff didnt seem to know how to give us the records...Molina gives Obama-care a bad image.

This is the worst insurance ive ever had They sent me an insurance card with a Pcp that does not take molina with a hospital name that does not accept molina been trying to fix the the problem for months had to find my own Pcp.called molina months ago for appt with my Pcp that i had to find to send me a new card with the correct information Got the new card last week has the same wrong information as the first on Called them again now they are telling me since i changed my Pcp my dr wont be covered until April its not a new dr it is the only one ive had since Jan. And molina has been paying the bills have an important dr. Appt. On Friday the16 they better cover it and yes i do pay my premiums.

In the time Ive had Molina, Ive had them unceremoniously cease coverage to providers and pharmacies from my network with little or no warning or reason given. The most accessible pharmacy to me is Walgreens, and with less than a months notice they dropped them from their covered pharmacies. I had to scramble to figure out how to fill my meds.Just recently, they dropped my entire provider network- DaVita Medical- without even informing me. I got no letter, no notification, nothing. I showed up for an appointment only to be told by my doctor that I no longer could see him. It has taken me months to get a new patient appointment elsewhere, setting back treatment and recovery for a number of fairly significant health issues. In that time Ive had to withdraw from school and cut my work hours because of my lack of medical coverage and inability to get a timely appointment.I dont know what the deal is here- did Molina drop Walgreens and DaVita (which has Walgreens pharmacies in their clinics) due to their affiliation with CVS? Or was it some other reason? Regardless, I find their ethics and practices as a company really questionable and Im switching to BCBS starting in April. Im done being jerked around.

PLEASE DO NOT USE MOLINA HEALTH INSURANCE!! If I could leave no stars I wish I could.. Nightmare is an understatement with how horrible this company is. Complete crooks. It’s been the worst company I’ve ever dealt with and they can care less what your children are going through. They offer no assistance and try to get out of every responsibility they can!!!

I HAVE Spent more time talking to these people and every time I get a different one and they wont call you back. I DREAD WHEN I CALL THEM AT LEAST 2 HRS ON THE PHONE and I have to start ALL overAGAIN WITH A DIFFERENT PERSON have filed 3 grievence to no avail. AVOID MOLINA AT ALL COST IT WILL BE A NIGHTMARE

Ive worked as a caregiver for over 6 years with Molina. Ive had numerous problems about getting paid the hours Ive worked and getting paid on time!Vanessa is currently a consultant with Molina.Vanessa does the budget for the participants.For the past 2 years Vanessa has been handling the budget for the gentleman I caregive for.So far every year shes calculated the budget incorrectly and at the end of the year theres not enough money in the budget to pay the caregiver for working.Each year for the month of December I havent got paid even though I show up and work on the days Im scheduled.Each year this happens I have to go to the Labor Board and file paperwork so they can force Molina to pay out the missing wages.The last time this happened it took a little over 3 months for the Labor Board to correct the problem.Its extremely frustrating!..Vanessa gets paid for each case she gets.I believe shes only focused on trying to get as many cases as possible for a larger paycheck not the overall wellbeing of the participant involved.Even though Im not getting paid I still show up and do my job. The man I caregive for has a TBI and epilepsy. He has seizures daily and needs help doing everything.Its not his fault Vanessa keeps messing up but hes the one that will suffer terribly if I dont show up to take care of him.Maybe Vanessa shouldnt get paid until the caregiver gets paid!Molina needs to hire individuals that can do the required work or send the current consultant back to school!

Horrible Service. Sick spouse no specialists in area to treat her so our hands our tied. They will not refer us to anyone. The absolute worst insurance and red tape I have ever seen. And Molina CEO makes billions.

Ive had molina for a little while now, the service is very exceptional. I had an MRI approved pretty quick for my wrist and when I called for help I got to someone pretty quick.

I am not impressed with this company so far. I have been unable to reach anyone on the phone from Market place and I have called three times already.

My primary care physician dropped me because I switched to Molina. I have spent a year without one because nobody in my area accepts Molina.

Bad services care cordinador never ANSWERS SUPERVISOR DONT CARE EITHER

My rate as a single disabled person just increased by $413. They sent an intimidating and threatening letter with no explanation of why this 80% increase. Now Im upset and will have no coverage next year. Im 62 years old!

Everytime I call it will ring and then the call drops after the first ring! Almost like they are just hanging up on me! It is so frustrating. Horrible service

Terrible service honestly they dont even deserve 1 star

Our experience with Molina has been a complete and total nightmare. This company lies, cheats and steals. Avoid Molina at all costs.

I can’t get a human on the line!!!

Transportation services for miles is not good

Please dnt go here

Terrible costumer service

Bad customer service

Molina healthcare is awesome!!!!

I like the fact that they listen to your insurance needs. Best place to get insurance..