They hire in such a way that you will never be able to find a single competent person should you ever have an issue with them, and they will cause issues because of how poorly they are run. Once youre in a membership, its almost impossible to get out of, including if you move out of the area, unless you want to pay almost $100. And they will not honor their referral bonuses or other items, and if you spend hours working with someone to resolve this, they will just tell you they cant and the manager never ever ever seems to be working. And then, when youre finally done with it, THEY WILL NOT REMOVE YOU FROM THEIR TEXT LIST.This business is incompetent and predatory and its a dangerous combination. Join Planet Fitness or something--skip this place at all costs.

Came here looking for a place to get a cycling workout in. They offered a free guest pass which was cool and the front desk attendant was helpful in getting me checked in - but then said their cycling studio was only allowed to be use when a class was in session. They didn’t have so much as a sign posted saying that - some worker came in after I had already started taking off my jacket to begin my workout.I already have a national gym chain with some bad bicycles and I would have just gone there had I known the cycling studio with decent stationary bikes wasn’t usable.Anyways, maybe the gym is fine for other purposes. I don’t know 🤷‍♂️ staff seemed friendly or the wise. but if you’re looking for a place to cycle - I wouldn’t come here. My advice to the gym is be transparent online about what services are available or not available.

This gym is really great. It is really clean, has great equipment and a wide variety of classes. The staff are really friendly . The trainers and instructors are professional, really attentive and helpful. I highly recommend thie gym.

Best Fitness Central Ave has such reliable customer service, friendly employees who want to help! A great quality gym with professional trainers that will make sure you meet your goals. The general managers and front desk staff do such a great job maintaining its cleanliness and professionalism. Not to mention the available amenities; tanning, sauna, cardio & strength training equipment etc. this place will make sure you get back on track! 10/10 would recommend starting a membership.

Great facility !!! Friendly staff and I love the hot yoga and BFITT classes. Has a lot of different studios with great coaches and it’s really affordable, keeps my workouts interesting and motivating !

Someone broke into my car while I was working out at this gym in this high crime Central Avenue location. I did not have a lock in my locker and the thief ransacked my gym bag, found my keys and proceeded to the parking lot to unlock my car with the key fob. Needless to say, the thief was also a member of this gym since everyone has to scan their ID to get in (unless this was an inside job).My wallet was stolen and several fraud charges appeared on my credit card before I could even have time to freeze my cards and notify the police. I’m now living in fear of being a victim of identity theft since my wallet has other identifications. I had to spend many hours canceling and reapplying all my cards and ID.Please lock your lockers, especially at this location. I was told that locker room theft happened here at least once a week.I also feel that the owners could have posted or warn their patrons to lock their lockers to reduce the likelihood of theft. There were no signs in the locker advising gym members of this issue and I still see people not using locks.

Such a great experience every time I enter the gym. The front desk staff is very present and always greets everyone as soon as they enter the gym. I train with Brian Fleshman, he is an awesome trainer, super friendly and supportive! Great place overall!

This gym is horrible the people their who try to help you get out of the contract so their best to mess it up and keep you in and on top their is no corporate phone number but only an email I complain about this and was told they emailed me back but got no such thing then once I need to prove I moved back to queens get my membership canceled I need a job application which I do not have atm since I moved back and only have bank statements to prove it. Then the iceing on cake was I was finally told there is a 250 dollar cancellation fee why was I not told this before I made one of my 3 payment for my pt that I am not going to use . It’s a joke and to make it better I talked to some of my old Coworkers and they agreed with me and even said best fitness is horrible for their contracts .

Great gym has everything you need, super cool staff & never had any issues with my payments or cancellation when I left Albany

Clean, tons of equipment, class variation, and management has been so helpful and understanding through the pandemic. Also a shoutout to the trainers as Ive had nothing but wonderful experiences with 2 of the personal trainers. They listen to you, push you, and help you achieve yours goals. Check them out!

Very clean, friendly, and overall good atmosphere!! Jenny the spin instructor and trainer is always bubbly and on point!! Highly recommend taking her classes and training with her!!!

Love Best Fitness! Everyone is so friendly and helpful! I’ve always had a lot of anxiety about going to the gym but I really feel comfortable here 😊 Also shoutout to Brian! Great trainer 💥

Just another sheisty gym with poor ethics in billing practices. Not to mention the fact they tout their trainers to be knowledgeable about the medical field in relation to past surgeries; However, i highly doubt the trainers are certified in PT in any way, definitely not enough for Best Fitness to market their personal training as a form of generic physical therapy. Workers should be better trained to LISTEN to clients and what their doctors say. I understand pushing yourself but you MUST take the time to fully understand the mechanical workings of someone who has a heavily modified body to prevent injuryWhen i signed up for personal trainings sessions, i was told it was a 6 month contract and that i had the option of going month to month after it was over and then when my contract was about to expire, i asked the manager if my contract was over in May 2021, which made 6 months of training and he said Yes, but you CAN keep going month to month after that WELL i was charged in June, the 7th month, and unable to get my money back because then the tone switched and they said .. well, it just renews month to month after the contract is up. Why wouldnt you say something especially when i asked for clarification about the end date of my contract. Why wouldnt anyone verbally tell me this? because theyre sheisty.Their staff are not genuinely nice people b.c if you notice, the desk worker greets you and says bye but if you see that same worker the next day doing something else, they dont even look at you. They only greet when they have to, which is when theyre on desk duty.I was also made to feel extremely uncomfortable multiple times throughout my personal training because the trainer believed that he knew more in a 6 month trainer certification course than doctors who went to medical school and have been in the field for 20+ years. My doctor told me i shouldnt do certain things, and the trainer basically said that doctors most of the time dont know what theyre talking about. When i mentioned certain movements bothered me or if i expressed uncomfortability i felt brushed off. He also said it was okay to take 10,000 iu of vitamin D per day, but then i found out from my doctor (who apparently knows less than Best Fitness) that it is dangerous to take that much vitamin D.Trainers need to be more educated on certain things and should NEVER give medical advice, or go against what peoples doctors advise. I did lose a lot of weight, I think the trainer helped me with the motivational aspects of losing weight & getting fit but i cant tell if its because i was spending 250+ a month & making sure i didnt waste money or if i was actually motivated. (I also want to mention how stupid it is that gym membership cost is not included in personal training cost. So youre paying for the personal training & it doesnt even include membership for that duration, its a separate charge)I mean, the trainer was nice and everything but you cant act like you know more than doctors about peoples bodies especially when it comes to a person whos had multiple spine surgeries. Its kind of a liability for Best Fitness if i get hurt doing something my trainer told me to do against medical advice and against the expression of my own concerns. The trainer definitely had good qualities and was available for questions nearly 24/7 and that was helpful. He knew a lot about how to work different muscle groups and nutrition. However, my experience in totality with Best Fitness leaves a bad taste in my mouth and i have been telling strangers and freinds not to go there and explaininghow they arent the gym i thought they were, and that they are just another gym with poor ethics, elavated prices/fees & fine printIm upset with Best Fitness & wish i went to Planet Fitness instead. Theyre cheaper, have more equipment, & more locations. I dont feel comfortable using this gym anymore and am working on obtaining a letter from my doctor and disability lawyer to get me out of this contract.

I just wanna say THANK YOU to this amazing place . Just the people , the fitness manager, the help I received unbelievable. I came from Kansas and I was really hoping to find a place here in Albany where I can called it family . This place absolutely a gift from god . The staff want to know you , they want you to be the best , they will try to help you as much as you need help, and they will go above and beyond to make you feel it’s home here. Saying Thank you not enough and I will advise everyone before you read all these bad reviews about this amazing place to stop and go try it by yourself first .Thanks Best fitness and I am so glad to start this journey with this amazing place :) .Every single words I wrote it based of personal experience and noting else .I’m really happy to be part of this 🤙🏻💪🏻💪🏻 Time to go to the gym now .

Great service. Staffs (Zachary and Jason) courtesy was outstanding. Basic membership fee 20.00 monthly. 49 dollars one time yearly fee. 🙂

Pre-covid I enjoyed the gym however when It came time to cancel, it was difficult and employees were not helpful.I got hit with the annual fee, I called the same day and they wouldnt refund it even after stating Im moving in a month so it doesnt make sense for me to keep it for another year and get bit with the annual fee. Employee said I need to go in person or write a written letter or I cant cancel. Very unprofessional allowing the ability to conveniently sign up but specifically inform me that I cant conveniently cancel! Seems to be a trick subscription based products do often..FOR ANYONE TRYING TO CANCEL: you can go to iclubonline.com to cancel online! You dont need to go there to cancel!How a company allows users to unsubscribe is a very important part of your business!! Allow happy exits so those customers can recommend your gym after!

Beware of the cleaning lady there, she will threaten to call cops and cancel membership. If you complain about this rude behavior to gym managers, then, they will support her instead of you. Very unprofessional. This used to be a nice location, but not anymore. Please Stay away.

Love the BFITT classes. Brett could not be more helpful and pays attention to form and corrections.

Gym is decent. It used to be a great place to go to until they updated it.Watch out for the contracts. Once your contract is up you go month to month (which I was never told) and you have to physically go into the gym to cancel it.

Great place to work out, clean environment and spacious. However, people do not restrict themselves and do not respect distancing.

DO NOT trust them if they offer a Free trail for couple of days. They will make you sign on a contract for two years without your notice and they will charge you 1 to 2 times a month for the whole two years even if you just try the gym for 1 day.They refused to cancel my membership although was a trail after Ive noticed the withdrawal from my account, and they told that I have to pay the cancellation fee which is $140 or send it to the collection. They are not even willing to discuss. A lot of other gyms in area - such as Vent fitness - way better than this dump.

I had originally gotten signed up by a guy who deliberately didnt tell me what I was signing up for. I was signed up for 2 years and not told about the annual fee or that its not a free cancellation. I came in and spoke to the new general manager Jason who let me know he has now been let go and approved me to downgrade and only have a 1 year contract then month to month. Im so HAPPY now and can definitely say Best Fitness looks out for its members. Will definitely be staying!!!

Wow! Best Fitness-Albany is top notch! The equipment is always clean and is good condition. I love walking in and being greeted by the friendly staff. It’s a very welcoming environment and I always feel accomplished with my workouts. Thank you, Best Fitness-Albany!

Not happy with this gym. They are unprofessional and do not communicate information to their members. They are pushy and only care about money and not you as a member. I would not recommend this gym.

Was asked to leave the turf area that I was working out on just because a trainer felt the area in which I chose to workout was unnecessary. He said “you can do this downstairs on the mat so other people who actually want to use the turf can use it.” Seems legit.Cleanliness is sub par and the staff are very insincere.Don’t forget if you move out of Albany you need to mail in a letter with your signature and proof of moving. Because canceling over the phone just doesn’t cut it. Also when you cancel your membership they still charge you for an extra month. Because why not.This gym is too suspicious with their hidden charges and fees. The monthly $$ went up somehow and you are also required to pay a fee whenever he gym decides to do renovations because apparently it’s the customers duty to help make the gym better.Not worth it.

Fantastic facility! Easily the best available in the Albany area. Workers are very friendly and give a warm welcome upon arrival. Every area is clean, smells great (as far as gyms go;P) and the playlist is great if you forget your headphones. Would give them a 6th star if I could!

Before you sign anything, know that Best Fitness will not let you out of your contract - even in a pandemic and even if you’re worried for your health and safety. Asked them to let me out three months early, to the tune of about $60, and was told that I am responsible for ALL payments under my contract (emphasis in original). Nice. Thanks you guys!

The BFitt classes are amazing and great care is taken to ensure cleanliness during the class. I love completing the classes, especially while I am spending most of my days now in front of a computer screen.

Got hit by 49$ annual fee and when went to cancel membership got hit by another month fee Cz they have policy they will cancel on one month notice as if they are our land lord and we have to give them one month notice. Corporate robberies

I really enjoyed this gym for a long time and was sad that it closed so long due to COVID. I graduated, moved back home and over the past month I noticed that they’ve been charged me for September and an annual fee. I never received a notification that they re-opened and thought it was very dishonest to just begin charging me without that notification. I called and sent proof of a move, that wasn’t good enough and they charged me another months worth of membership in the mean time...I finally canceled with the correct paperwork and they tell me that they aren’t giving out refunds.Very disappointed since I actually liked this gym too.

I have been trying to cancel my membership for months but they require you to come into the club, in direct violation of New York State law. I have contacted them about this with no response, but they have no problem continuing to charge my credit card for a renewal fee I didnt consent to.

I will start with the good. They have a lovely facility that is clean and they are reasonably quick to repair any damages to floor mats caused by weights dropping. The 6:00 AM traffic was favorable and the showers were always clean with the other members always acting in a respectful manner.However, the billing side of the business can only be described as predatory. When meeting with their sales rep I inquired about the different plans and asked for a month to month membership because I was interviewing out of area. I was assured that I could take on a month by month plan allowing me to cancel anytime. What they did not highlight was that I would need to pay a hefty cancellation fine for doing so and that my account would be set to auto renewal.COVID-19 time. I called to cancel my membership and was directed to their billing support platform. In calling them I was told I needed to pay them what they were owed during the shut-down period before they could process my cancellation. I followed their instructions to then be told they cannot process it and I must go though the club email. In emailing the club I was told that I would then need to wait until they reopen so they can process my request in-person.

Just make sure you read the very fine print! They will stick to “thats our policy” my suggestion... look elsewhere

They have poor customer service practices and clearly do no communicate well as a staff .

These people are cheaters here, before joining they didn’t said anything about cancellation policy and said cancellation is free anytime. Now they are saying I have to pay 100 dollars for cancellation with 30 days in advance. Is it a Gym or Cellular service?

Plenty of better gyms in albany such as retro fitness

No social distancing or mask wearing. Employees were rude as well.

Nicest/cleanest gyms in the northeast. Have something for everyone

I AM SO HAPPY THAT BEST FITNESS ALBANY OPEN. I WENT THERE, MAKE ME FEEL GOOD

Great Value. Plenty of machines, I never have to wait and they keep it clean.

Great workout morning wake up call

I like that they have a variety of classes. However, they advertise 30 days free and as soon as you come in they pressure you to join right away. The gym is beautiful. The Be fit class is amazing. Nonetheless, the gym contract is for 2 years and you shouldnt have to feel like youre being backed in to a wall to join, and thats how I feel. It definitely diminishes the joy that you should feel for taking a step towards your personal fitness goals. You sort of leave feeling cheated instead of feeling proud of yourself for finally joining a gym. The employees probably feel like theyre helping, or like they are motivating. This is not the case. My advise is to not go so hard. Its not a good look.

BEST FITNESS IS NOT A GYM!!... Best Fitness is a predatory contract company. Do not use this gym, you will eventually regret it!! Best fitness is a profit generating machine, not a gym. They also prey on unassuming young adults. The sales people at Best Fitness will go out of the way to murk up what the terms of the contract are... do your research, they will screw you any way they can. If you do make the mistaking of falling for the scheme, you will become familiar with ABC financing... at that point, you are screwed. Do yourself a favor and work out somewhere else, anywhere else, there are a ton of great work out facilities in Albany that will earn your money. So you may say to yourself as you read this I keep my finances in order, I have nothing to worry about... think again. Even after your contract is up, they still require an absurd amount of notice before allowing you to cancel. In most cases they will not let you out of your contract if you move or have a life event, they are cold cold people. Im telling you, they are frauds, Im honestly surprised they are not better regulated.

I love this gym!!! Everything is completely brand new & renovated! Hot yoga, Barre & BFITT:60 are all so awesome & really affordable! Great gym & staff!! Highly recommend to any one at all fitness levels!

Sign up here if you want to get stuck with a nonsense contract

Jenny is the best. She has helped me greatly with increasing my running times.

All they care about is getting their money. Even in the midst of a pandemic they are still extracting funds out of my account. No accommodation for their members. Poor customer service. Poor management.

An awesome gym the staff was really helpful and friendly, Tim was able to get me a great deal he was very professional and accommodating. The workout equipment was all new and well maintained. I did not take part in the classes but it did look like they had something for everyone. I really recommend this gym!!

Great judge free atmosphere from beginners to top level. Great equipment and staff ... clean mirrors more frequently (I use them plenty) 👍🏻🤣

Joined this gym the day i turned 18 and have been a member ever since! Great atmosphere, employees and trainers are ALWAYS friendly, and there are tons of different options for your workouts. The Group Ex classes are my favorite - the instructors know how to keep it fun while giving you a total butt kicking! Definitely recommend this gym over any other!

Its a pretty solid gym, best of both worlds between a strength training gym and a planet fitness type of gym. A lot of the cardio and light weight stuff is upstairs, and the heavier stuff is downstairs.Personally, I went for the $10/month no frills option, so I cant really speak about it other than strictly as a gym - and in that regard its very solid. Lots of equipment, gets packed at certain times (right after 5) but if you can avoid that you wont have to weight (ha, get it? Im corny, I know.) for anything except possibly for one person on a squat rack or the bench. Equipment and such has pretty good upkeep by the staff, far better than some gyms Ive been to, but not as good as others. You can wipe down stuff before and after you use it though, which you should if youre not a jerk.Fair warning: you do have to sign a 1 year contract at minimum, and you cant get out of it without a doctors note or proof that youre moving. Theres also a once a year maintenance fee that I believe is $60/year they charge you after your first month - this is my only real gripe, since I dont really think its justified, maybe if you didnt have to sign the contract as well it wouldnt bother me as much, I dont know for sure. Changes the price from $10/month to $15/ month in actuality.Also, like all gyms, be wary of personal trainers, some are good some are awful, always do your own research with regard to exercises, especially if you want to lift heavy.

Ive been a member since February 14.Likes: There is a lot of equipment allowing you to change up your routine and to always have access to machines/weights. Good cardio equipment. Generally nice staff that greet you when arriving and leaving. I go around 6-6:30 a.m. and it is generally the same people working out who help each other out with spots and are friendly.Bottom Line, for only $19.95 ($39 annual fee) this gym has everything you need to get into better shape or stay in shape.Dislikes: Not enough safety clips for the weights (you would think they would have plenty for liability purposes). You sign a 2 year contract. I wish they made it only a year or monthly. They recently stared charging for lockers out of the blue. Only 1 water fountain in the downstairs gym.Bottom Line: These dislikes are all annoyances that Best Fitness could easily fix (except for the contract) and would make this gym more customer friendly. However for the price this is a quality gym.

Loved this place. Jayvon, who was a phenomenal trainer left though... so there’s little to no motivation to return.

Great place, nice people. Staff is friendly - always helpful. You can disregard all of the old negative reviews. But do read your contract carefully - if you know the rules you wont have a problem if you need to terminate your membership due to a move or anything else.The gym in November 2015 is clean, airy, temperature perfect, music at just the right tempo and level. The machines, weights, etc. are kept in good condition. Ive been a member over a year now, and Best is best its ever been!UPDATE 2020 November: the above holds true for the most part. When they did a makeover last year three of my favorite machines were gone :(

My membership was over one month ago. I didn’t extend my membership one more year. But they are still keep charging me monthly payment without my permission. I let them know via email was there In August talked with one girl told her i moving out, I won’t come to NY. But it seem no one cares they care about just money!

I joined Best Fitness when I started school in Albany and it was the best decision! They have every kind of equipment you could need, and a ton of great group fitness classes. Billy Lyons is my personal trainer at Best Fitness and hes awesome!

Never actually used this gym but have been charged $85.98 over the course of the past 2 months. A friend gave me a referral, I went to see what the gym was talking about, signed up for the free trial that came with a 30 day money back guarantee, cancelled within 15 minutes of leaving the gym and yet Im still currently being charge. Have yet to receive a refund or hear from a manager. Was told Craig B would call me today, when I called back I was informed that he doesnt even work today. Horrible customer service! It shouldnt take this long to get a refund especially if you never used their gym. AND cancelled within 15 minutes of speaking with a member. Only gave 1 star because GOOGLE forced me to.

Awesome atmosphere, very clean, great staff

Please take Best Fitness low rating seriously when considering a gym. When I first signed up at Best, I wasn’t bothered by the negative reviews because I figured what I wanted out of a gym was straightforward; I will either go for the group exercise classes or to use the cardio machines. Turns out, they still managed to prove how deserved this low rating is. In January 2016, I referred someone in order to reduce my monthly rate from $19.99 to $14.99. It is now almost October 2016 and my $19.99 monthly rate remains unchanged. I have called asking to speak to a manager 10-15 times now, received three verbal confirmations that my rate will be reduced, and have one voicemail saying, “we will lower your rate to $14.99.” Every single time I called, I was asked to repeat my problem—who I referred, when, please spell his name, etc. Incredibly unprofessional and frustrating. I called Monday and Wednesday of this week, but did not receive a call back, so I called today and somehow managed to finally reach an Operations Managers. After being hung up on because I interrupted her (when she tried to explain one of the many excuses I had heard a hundred times before), I was told yet again that a note would be left for someone else to see IF my rate will be reduced. There was no apology for ignoring my calls for 7 months, only excuses. Such poor customer service is inexcusable, but there is no accountability, so why change? I asked for the name of a regional manager to contact, and I was told that this manager who I was speaking to could send her superior an email, but I cant have this persons name or phone number. So essentially there will only be accountability if the managers tell on themselves. This week I will be cancelling and signing up with another gym.

I joined this gym in 2012 and have had a great experience. Friendly and diverse membership, good variety of equipment, clean, well maintained locker room and courteous, helpful staff. Ive also worked with several of the personal trainers and all have been highly professional, knowledgeable and totally focused on my health and fitness goals.

The way people dress for gym specially blacks. Its nothing but terrifying working out in this locations. I dont feel safe when my girl comes to this gym by herself. They should really address this issue to supervisors

Best Fitness is an awesome gym. I went in for a 30 day free pass, took a tour and highly impress with the Staff that I decided to gym. The app that you use for the gym is very helpful, and I use daily. Best Fitness has so many machines and classes. I opted in the personal training and I am glad I did.My trainer is very involved in my fitness goals and is ensuring I meet them.

My trainer, Dillon, is the best part about this place! This gym offers all of the equipment you will ever need, great classes, and has clean facilities. My favorite area is the boxing room. Highly recommend!

I have been a member since this gym has opened. I have made so many new work out buddies and friends. I wanna give a huge shout out to Joanne lebel and her fitness team for constantly kicking my butt in the classes. Have seen a huge difference they r great instructors and deserve a huge pat on the back.

Been going there a long time. This afternoon Craig (membership manager)spent some time with corporate getting my billing straightened out while I waited. Thanks for your help !

Management staff is wonderful, helpful, and encouraging!

This place is super chill, staff is always willing to help but its a very laid back, do what you want environment. And the gym is always spotlessly clean. I cant wait to try a class!

The negative reviews for this gym are simply hysterical. My partner is a HUGE gym buff and Im an on&off regular. Best fitness is great. They have all the equipment I could need, and then some. The trainers are as varied as any other gym, the community being equally varied.Dont take the other reviews of people complaining about customer service to heart. I once switched my cards without telling them and ended up with $300 in fees, and when I calmly called and asked for help, ALL of those fees were eradicated and I was given the month free.

I am so excited to be back in Albany working out at my favorite gym! Talk to Maria, she is knowledgeable and helpful. BF has the best equipment and classes in the area - especially GRIT and spin. Plenty of room, weights, and machines for all.

Had a business trip and was looking for a gym to workout at while in Albany, NY. Found Best Fitness on Central Ave. Great spot to workout at, great staff, lots of cardio machines to select from, and a lower level with nothing but free weights. They have a legitimate Group-X workout area with monitoring system. Truly one of the best gyms I have visited throughout the U.S. with an excellent selection workout equipment. I highly recommend it.

This is a really great gym! Ive been a member for almost 3 years. Friendly staff and lots of group workout classes to choose from. For personal training, Paul Funaro is fantastic! Cant recommend him enough! Ive seen great improvement in my form, strength, and overall confidence at the gym in the last 4 months Ive been doing personal training.

Rachel at the front desk is awesome and the gym itself has everything you could ever want if you are serious about getting in shape and staying that way. The Westgate location and Fuller are both updated and kept like new. They have plenty of room for cardio but more importantly have all the free weights and machines you could ask for plus more. This is a real gym unlike planet fitness.

The 6am Be Fitt classes at this gym are exceptional. The class varies day to day to keep it interesting and the instructors are all knowledgeable, fun and professional in every way.What a way to start my weekdays!The motion is the lotionThe locker/ shower area leaves something to be desired but overall, a great all around gym.

Best Fitness has a culture centered around helping people. We have an amazing group of employees who provide a great customer experience while having fun at work. A great place to work!

A wonderful abode from the suburban landscape that scorches the Albany cityscape. This place saved my soul in all the ways that a traveling Yinzer can be saved! Clean. Well lit. Very well equipped, if you know what I mean? Will be back soon.

I’ve been a member of best fitness for two years now and I worked here for a year as well. I could say so much about this amazing place but to keep it short I’ll just say I’ve never felt more at home and loved then when I worked here. The atmosphere is so relaxed and the employees are great. I kept my personal training and Dillon is the best thing that has happened to me. I’ve never felt more comfortable at the gym then I do since I met him. Best fitness has changed my life in so many ways and I couldn’t be more grateful

I have no complaints about Best Fitness. Its reasonably clean, has a ton of free weights and what little interaction Ive had with the staff they have been nice. They dont crank the AC during the summer which is understandable, but in terms of cost I think the gym provides much much than I would have expected.

Not a bad gym just wish the membership packages were better. Ideally like planet fitness where for 20$ a month you can bring a friend. At best fitness its 15$ a visit with someone else. Also their mobile app is a bit clunky. I dished out the money for a personal trainer and have seem some great health results but I will say the training program varies on length and quality.

This is a run-of-the-mill gym that is in the process of being remodeled. It has decent equipment; some pieces of equipment are older than others. The equipment seems to be taken care of (for example, I havent had weight plates sticking together on the cable stacks). Having had memberships at other gyms in other parts of the country, I feel safe saying that this gym operates like any other. The contract is written in plain English and I was asked no less than two times if I had any questions or would like something explained further. I paid first and last month up-front. It was specified to me that the early cancellation clause required proof of relocation; no surprise there. Undoubtedly--as with any business--there is the possibility of unseemly salespeople not telling the truth. I did NOT find this to be the case at Best Fitness; the salesman who dealt with me was up-front and knowledgeable. You can also pay with a credit card. I do have two complaints: (1) members dont seem to think they have to re-rack their weight plates when theyre finished with them, and (2) downstairs there is usually a mens coffee clatch gathering complete with obnoxiously loud grunts, careless dropping of weights, and yelled conversations with laughing (these are adults, now)--not exactly conducive to other peoples concentration on weight training and downright rude. Having said that, the benefit of two floors is that it is easy to get away from them if your own music isnt drowning them out. It would be nice if management would at least clamp-down on getting people to re-rack their weights.

Horrible gym, horrible business, fraudulent charges. They charged me $900 in 6 weeks!!!!!...and refuse to refund a penny. I had to contact my credit card company to have them stop charging me these absurd unwarranted amounts. Its truly criminal. I recently reported them to the better business bureau and my credit card company is investigating the fraud...but in the meantime please do yourself a favor and avoid this place. I dont normally write reviews but I had to get this information out there so people can protect themselves.*** Update: months after cancelling my membership I continue to be charged 300$ a month. They are zero help and refuse to stop billing me even though I paid a crazy cancellation fee. Avoid the personal training department like the plague. They will screw you out of thousands of dollars for sub par training. The only regret I have in life is signing up for a membership with this gym - such a waste of time and money.

This company is the biggest liars and money hungry machine months after they fixed my cancellation I get charged again and not even for the right amount never use this gym they are horrible the staff are rude and all stand up at the front desk

Ive been a member for 2 years and wouldnt go with any other gym! Great location and an excellent facility. Trainers are incredibly helpful and always willing to give feedback -big shoutout to Dillon and Paul for all their help.

Great Experience- Sales rep Cody did a great job introducing the facility. Clean and had all that was needed to get a good workout in. Definitely suggest for the price.Mike

Excellent staff. It can get a bit crowded at times, but it serves its purpose as a gym. I am currently using one of their personal trainers, and he is excellent. Not sure why people give this 1 star....you pay for your membership, then work out.

Its a great place to be. The staff are friendly, if you have questions regarding workouts or things you think you can do to improve your body or health, they answer those questions. As far as ripping people off, that is not true they have a number of opt out plans. The building is clean, and there are things available to whip down the area you want to work at if you feel it has not been cleaned. If you are focused on getting healthy and getting in shape Best Fitness in albany is the place to be

Best fitness is an all around great place in my opinion. Their staff has always been kind and well educated on any of my few visits to their gyms. The equipment is all new, up to date and kept clean.On a slightly more personal level... seeing as we are all human, every now and then we all make a mistake. With that being said today I had recieved a really unfortunate call from an employee at Best Fitness informing me of my account has been cancelled and actually sent to collections for missed payments. Which had been complete news to me. Unfortunately when I had signed up back in 2015 for what i had thought was a single 2 year contract, was actually supported by an auto renewal system... Bottomline line is, I messed up! After speaking to a few different people at the collection agency, I thought I was screwed. So as one last hopeful effort I stopped at the gym after get out of work, to speak to a manager. After being welcomed at the door with hellos and smiles the young lady had politely asked me to take a seat for just a moment. Eric soon arrived and brought me aside to discuss the situation, the situation that could end up costing me a few 100 bucks. After explaining my stupidity I was then blessed with kindness once again as he helped by waiving the fees, something that was not required by them at any means.Just to wrap this up... just dont be a dummy like I was. Corporations have contracts for a reason, just read them and understand what you are signing up for before you commit to something. Assuming you know is never the right decision. I could have really hurt my finances without even knowing it but got really lucky. It was never their fault!Now go workout, cuz like I said it actually really nice there!

Has been completely neglected down stairs

Their agreement will lead to extra charges and hidden fees on your credit card. I was told then when I moved I wouldnt encounter any additional fees it was a lie. I spoke to someone at the membership who told me to come in to cancel when I now live 1.5 hours away. So was directed to 1800 number to cancel. Never got an associate at the number and was being sold other things while waiting and now receive telemarketing calls. This gym is a scam when you cancel.

The staff is always friendly and welcoming. The club is clean and well maintained. The kids care staff goes above and beyound to keep the kids happy and entertained.

Recently remodeled upstairs and it looks great. However, the mens’ locker room showers have been ignored entirely and are unacceptable.

Every time I go into the club I have such a great experience with the staff and there’s so many classes and equipment that I enjoy. I Definitely would recommend the club to anyone.

The customer service here was amazing!! This is the only place that trainers are so involved with everyone, and the front desk staff are so nice!!

Awesome gym with a huge variety of machines and workout and spinning classes in a great, convenient location in Westgate Plaza, so there is never any trouble getting a parking spot! They have a nice, clean locker room with showers which is key as well. I also have a fabulous personal trainer, Dillon, who has pushed me to work harder than I ever have, not only when were together but also during my other days at the gym and in my nutrition plan. Ive never made real progress on my body until I started working with him. On top of that he is super friendly and personable, I seriously look forward to my time with him every week (even though it kicks my butt). Plus it is all super affordable, even for a grad student like me! Highly recommend :D !

Amazing place. Great layout, accommodating staff and tons of weights. Really loved this place

Excellent selection of equipment, incredibly knowledgeable and friendly staff, always clean. You can always go in and bang out a solid workout without having to sit around waiting to use equipment. Great variety to choose from.

Billy is the best. So knowledgeable. Pushes you to do your best. Great assest to ur facility. Friendly, polite, personable, makes the sessions so enjoyable. Would go everyday for training if I could.

I joined Best about a year ago in hopes that I could get myself back on track. I started with the bfitt classes right away and quickly became addicted. Ive been going now 2-3 times a week and love each workout. They arent easy but it feels great afterwards!

Run down. Strength equipment was beat. Weights didnt seem accurate. Rather depressing. The 30 days free trial they boast is ONLY for locals....bs. The child care room is boring and depressing too but the ladies are nice.

Love coming here. Dillon is a great trainer and always keeps me working hard Ive seen great progress!

Best fitness in Westgate Plaza off of Central Ave in Albany NY has welcoming and warm staff members. One in Particular Dillon, who is a personal trainer is constantly finding different ways to keep your fitness goal on track and in sight. Using the latest and BEST techniques in weight, cardiovascular, and HIIT training clients like me continue to see amazing results! Dillon among others know that the gym is only a fraction of the battle when achieving a fitness goal, nutrition is just as important and Dillon recognizes that. to Thank you Dillon and thank you Best fitness.