Didnt give a 1 because at least I didnt die while under their care, if you break a bone or have a non life threatening emergency its probably worth driving a few hours elsewhere. It took 7 hours to be admitted for a broken ankle to be told there was no one in to consult if I needed surgery and to come back in the AM. I could have Amazon Primed crutches for $65 and had the same experience that ended up costing over $1000 with insurance.

It Sucks. It takes forever to get admitted. They dont have beds to accommodate patients. So many people are sitting in waiting room to get their chance. Its supposed to be the areas largest hospital and have such a bad emergency room services. Serious patients might die before getting any medical service. Patients are waiting more than 4 hours. This is general emergency during pandemic. It is a shame even third world countries have better access to emergency room. Supposed to be fast and efficient.

The ICU staff were very attentive and caring. They kept our family well informed on what to expect next in the care of our family member. They were patient and gave us the time and space we needed to make important care choices. RN Cutis and the Pulmonary team were available for counseling as questions arose. Thank you for the great service and patience with our family during a difficult time.

I had such a wonderful experience with all three doctors and their staff - surgeon, chemo and radiation. i didnt give a 5 star because my major complaint is their billing system. $25 owed and it was sent it to collection agency to threaten me. No call or letter to inform me of my balance owed. I paid my bill another time and next month it still appears as owing but this time its the collection agencies calling. Somebody needs to have them sort their billing n collection policies. Thank goodness I always take note of my time, date and amount paid. Got to keep record with them and their billing. Warning make sure and check your account. After querying my already paid bill I learned that the collection agency had a bill for a mammogram from 2017 owing. I always had insurance so now i have to go find proof of why this wasnt paid.

The MD was very competent. The nurse I had seemed competent but I was there for 7 hours and saw her when my IV went in and when it came out. it seemed no one cared about the patients. I asked 4 different nurses questions each said Ill find out and not one returned with an answer. The person who brought me had to stay in the cold parking garage for hours because Albany was unknown to us and no one is allowed in the hospital while waiting. You cant even get a drink of water. Im told St. Peters used to be a good hospital with a caring staff. Not any more.

I had a wonderful experience & highly recommend this hospital. From the moment I arrived the staff was kind & caring. Everyone came in & introduced themself & told me what they were going to do.The staff on the Orthopedic Floor were all wonderful.The hospital itself is immaculate.

My hands went purple from restraints. I requested reading glasses. I wanted to look at a magazine and a nurse did that to me! Doing that did not make me happy. I wish my daughter did not become a nurse. Life could be shorter fir me and I would be elated! I was placed here by seedy from New York. I met seedy when I was a baby.

My daughter had a wonderful delivery. The staff was very attentive in labor and delivery. My grandson had to go to the NICU and the nurses there are fantastic.

Spent 6 days there with some rough surgery complications. St. Petes saved my life, gave me all options to consider from knowledgeable caring staff, gave me phone charger when mine died, immediately had docs from various specialties when needed, food was SO good, free park for same day drivers, fast check in, paid my taxi home late night over 2 hrs. away with constant communication til wee hours due to some transportation issues so THANKS Emmanuel for being instrumental in getting me home safe going WAY above beyond, have some AMAZING, caring know their stuff calming nurses, staff, docs who are there with you and for you 24 7 365 for any physical, financial or emotional needs, heck a tech nurse who didnt know how far I lived instantly offered to pay my ride; others followed up to see how I was. Sucks to have to be in hospitals but cant go wrong with this one! Free TV/phone.Theride.com long distance taxi and Donald were also crucial in getting me home. Donald was calm caring, asked if I wanted snacks, great convo or quiet and made 100% sure I was home safe while going nearly 5 hrs. out of his way. Cant thank you enough!

I had a very pleasant experience at St. Peter’s during my recent admission. The doctors, nurses, techs as well as imaging department was simply fantastic. The doctors did some thorough analysis on my condition just to ensure I’m all well. Special thanks to Tech Anna and Nurse Mike from ER. Being in the ER is so stressful but they both went above and beyond to make sure I felt comfortable and well taken care. Nurse Tashiana and Andromeda and tech Jen you guys are amazing too! Thank you for attentively looking after me while I stayed at room 4219. Nurse Andromeda I felt so lucky to have you taking care of me. Thank you so so much for every little care you have given me. Truly hope St. Peter’s management read this and notices your names. The hospital is lucky to have you all! God bless you for your dedications!

Billing department placed me in collections on bills paid whoever runs billing should crawl out of whatever rock you hide and correct the system.Three times this happened in 2021.Selecting new providers not associated with St. Peters will write my doctors why.

My nephew was bought by ambulance to St. Peter’s unresponsive and no heartbeat on August 2nd.When I got the call at 2:30 , I called St Peter’s to find out what was going on with my nephew.He arrived there to the hospital at 3:00 , I kept calling the hospital, they kept telling me that they didn’t have him there . Perfectly understandable why at 2:30 they had no information in regards to him .I found out on Thursday ( not from the hospital) that some incompetent put the wrong wrist band on him ( to top it off , it was a female name , some computer generated John Doe ) even though they had his name . I don’t care how much is going on in an emergency room or anything, YOU MAKE SURE YOU HAVE THE RIGHT PERSON BEFORE YOU PUT AN IDENTITY BRACELET ON THEM . The ambulance gave them his correct name.To make matters worse, NOT ONE person in authority has returned a phone call to apologize or explain how such an incompetent thing happened.My family went hours without knowing what was going on & no one to ask . It wasn’t until 5:27 pm that the CORONER called me to inform me that my nephew was dead .Measures were taken to identify my nephew that were not necessary given the FACT THAT THE HOSPITAL HAD HIS NAME from the TIME HE GOT THERE . My nephew should have NEVER BEEN A JOHN DOE …. NEVER !!!!!MY FAMILY DESERVES ANSWERS AND WILL NOT STOP UNTIL WE GET THEM .SHAME ON YOU ST. PETERS , SHAME ON YOU !You do not get to cause unnecessary stress and anxiety to a family and think that it is ok .WE WILL GET THE ANSWERS WE SEEK ONE WAY OR ANOTHER !

Just had a laproscopic salpingo oophorectomy and can not say enough good about the care I received. Every single caregiver was kind and attentive during my stay. Highly recommend this hospital for surgery.

I was there for 2 months happy with the doctors but the nurses and other staff treated me Badly made fun of me talked about me behind my back few mistakes like taking my blood sugar 2 times a day for a month When it was only supposed to be done 1 time the nurse in the er gave me a iv line that must of hit a nerve my hole arm swelled up and was burning I told them to remove it they said the antibiotic were very expensive just leave it in I had to remove it myself because the pain was unbearable. My hand is still messed up and 3 fingers are numb and weak months later I was happy for the ones that helped but really was terrible treatment.

This hospital has the worst billing department. We had a baby here and we have good insurance. Every time insurance is declining claim and these guys are sending us the notices from collections. I have to speak to the insurance and these billing people again and they say, We are going to submit it correctly this time and same thing will repeat after few weeks. My wife is very depressed and getting suicidal tendencies. I am in the process of hiring attorney. Worst billing department. Its became part of my routing in my life that to spend 4 to 5 hours per month with these billing guys..

Double billed. Paid online. 60 days pass paper bill realizing the double bill call billing all set now get calls stating overdue request I submit proof they had the nerve to request payment from late May 2021 appointment just approved by my insurer.*** Advice record all conversations with the billing department

Unmasked people in patient waiting area, further more, patient waiting room over crowded and spacing was impossible. Unacceptable, dangerous and flies in the face of your own policies.

Terrible exp at both troy and albany mem hospitals. All i need were antibiotics for a tooth problem. Both er are full of people who work there and as i watch for hours. They do nothing but eat and chat. Its unbelieva le how are standards in the country esp new york have gone down and are acceptable. They hail them as heros. If they only knew

My surgeons office said I should use this method to complain. I had 12 inches of my intestines taken out. This review is not about the debacle that happened the 5 days I was in your hospital recovering from surgery, but rather when I was released. I was given 2 prescriptions to help maintain the severe pain I was in. When I got to the pharmacy they only had 2 pills left of the medication I was prescribed and were not getting any more in for a week. I spent the past 5 days with only half the medication and 3 times the pain. This is not right....The surgeon s office said this is the hospitals fault and there is nothing they can do.

They lie to your face,especially Christine, the sadistic case manager and the nurse manager i dealt with couldnt run a fast food joint couldnt return my call the same day. many nurses are lazy, not overworked. they must pay so low they attract the most unqualifiedthey blamed my mother for vomiting, said she was giving up! told me to feed her and get her up what if i didnt visit? she needed a cat scan. never tested never gave her prescribed meds for a week, only oxycodone and Tylenolshe got severe edema, never got pt they said s nurse hurt her back because of my mother, who is less than 150 lbs turned her once during the 8 hours i visited daily, if thatafter promising to transfer her closer to home, they simply discharged her in bad shape and made us pay 650 for an ambulanceget the crucifixes down check out the guest bathrooms on the 6th floorit is a heartless, filthy dangerous placethe visitors desk is very nice

I was brought to the cardiac floor two days ago. All night I listened to the staff make fun of the man next door to me . I ignored it until they came in my room. A social worker told me i had anxiety when a doctor told me I hadmost likely had a mini stroke. I know what an anxiety attack is. The ER doctor also saw something on my cat scan. I tried to tell them that .They were extremely rude. I didnt go there to be basically belittled. They need to give a course on how to treat people nice..

Ive had two experiences here ..dr.thomas McCormack.OUTSTANDING SURGEON not only is he a great surgeon he is also the man you would want to sit on the porch with and drink tea and shoot the breeze.Now the staff while I was here..is beyond amazinghelen imerihew,Irish girl i cant thank you all enough for the most positive experience . Love and appreciate all of you

My dad was there yesterday he is covid positive. It took hours to get treated. He asked for water but no response. He came home thirsty. No blankets. Every time new face n never provide him water. Poor service bad management this is how u treat ur patients. 😡I m going to put complain everywhere .

THE WORST HOSPITAL EVER WAITED IN A ROOM FOR OVER 2 HOURS FOR A DOCTOR TO COME IN ND PUSH ON MY BACK ND CHECK MY HEART ND SAY OH ITS A PULLED MUSCLE THEN GAVE ME A RELAXER THAT HADNT TOUCHED ANY OF THE PAIN WOULDNT RECREMEND THIS PLACE ALSO THE NURSE WAS RUDE LADY THAT FID MY TREAGE OR HOWEVER YOU SPELL IY WAS ON HER PHONE FOR A MIN LOOKING AT SKY ND OCEAN PICTURES THEN DECIDED TO FINALLY START THE PROCESS

My 92 year old Mother fell and was taken by ambulance to St. Peters Hospital. She was by herself and I cant say enough about the Dr.s, nurses and staff. They were kind, sweet and thorough.

Stay away from emergency room you will be there all day , they keep saying they don’t have any beds available. Worst ER ever.

Wonderful staff. Very Attentive to the needs of the Patient

Before I had left the house I called my husband at the 6th joint replacement floor and told him of the arrival time I would be there. He told the staff of the time. When I arrived, I called him and and said I was there. He immediately called the staff. I waited a half an hour for him. I would not be upset if I wasn’t the only one waiting but people who were coming later then I was were leaving quickly. Tell me if that was fair

St Peters is clean with updated rooms. The staff is courteous, understanding and helpful!

This hospital truly has some of the nicest and most caring nurses around. They were great and compassionate when my now deceased grandmother had to come in and she was there multiple times. Last year, my mother needed surgery and the nurses again where as kind and sweet as they were for when my grandmother had gone there. Totally recommend this hospital.

Went in for a possible broken ankle and waited 2 hours to even be seen then after x-rays was put back in the waiting room and had to wait even longer.

Poking and hurting. They won’t remove the ivs that aren’t attached to anything. They lie to me saying my medical insurance won’t pay if I AMA. I want to go home. The nurses in emergency room will ignore you for hours. Don’t take laxatives. They will turn off your call alarm without checking on you. The icu is better.

At St. Peters now, been here for 3 days and was here for 2 weeks this August for a big surgery. Very smart and caring drs, nurses and techs - stayed on 3 different floors (1, 2 and 6). Food service staff is top-notch and food is terrific even when diet was restricted. Place is spotless! Cannot beat the quality of the nurses and techs!

ER is terrible there are people sitting in waiting room for 8 to 10 hours before being seen.

Was sent to the ER because labs came back that hemoglobin is low and they told him a minimum of a 4 hour wait to have tests done then a longer wait for the results and possible blood transfusion. Ummm thats just plain insane

Won’t call me back with updates on elderly parents with COVID. I can’t go see them and they won’t call me back!!! You would think they’d have this process perfect by now since it’s been a year. Nope. I leave messages for their nurses and nothing....How would all of you feel if it was your dying parents in there and I won’t make a 10 second phone call to tell you how it’s going?

Dont give them no review. Moms dying of cancer. They send her home to suffer. Taking their sweet ass time getting results or doing anything. Fuck this place. But the doctors dont give a fuck. Just their for a paycheck

I see Dr Khan in Oncology. I can’t say enough positive things about him. Not only is he and his entire staff talented but they are all compassionate. I extend this review to the entire department and the associated infusion lab. A special thank you to Amanda, Dr Khans scheduler - she always has a solution to your problemThank youArt Pielli

MY dad was in ER for covid testing and further evaluation from morning to night they only gave him 2 glasses of water and on the other hand you yell him to push more fluid, from where????.....he asked many nurses nobody responded him ..... poor patient service, you guys made him more sick.. so disrespectful of you😡

Billing-St. Peters, Trinity, outsourced, whomever operates the billing department sole purpose is scare tactics and bullying, two scans owe a small deductible calling requesting payment before the statement!Called my insurer similar complaints suggest contacting the FTC.Scans-Doctor schedules scans, office promises follow-up, no contact, when I call, no return call, luckily discover information online.Doctor visit-Every employee, reception to doctor complain about working conditions.The only time anyone cared about me was when my deductible was owed.

Place is an absolute joke, assistance needed alarms going off all over...not an employee to be found.

My husband was brought here by ambulance and they sent him to Albany Med instead. Now we are out of our network on our medical coverage.

Endoscopy Department - Dr. Fisk and the nurses here are consummate professionals. The care and attention I received made me feel like I was the only one there. Great team spirit there too. ;-)

After surgery was given only 3 days of pain meds im calling the state medical board among other people how dare you leave people in pain

Very clean and professional, caring and kind hospital staff. Thank God for St. Peters hospital.

Extremely disappointed with the service my grandmother is getting she’s 91 I’ve been sitting in her room for over an hour I have hit the call button four times in a row they keep shutting it off and never coming in absolutely insane. Complete bull

Worst hospital ever, went to ER with chest pain and trouble breathing, spent 3 days their and could not get any test done that was needed. Told to call to make out patient Appt. for test, now told I need to make appointment with Doc that was on duty to get test referrals, which would take weeks. Hope I do not die waiting....

You have to be 18 to be a visitor, at albany med it is 15, i’ll just go there. horrible service. lady at the front desk can’t even hear correctly.

Horrible health care experiences so far after Trinity health system takeover....as if health concerns shouldnt be a priority. I complained to cdphp health plan, and even they couldnt get through to the office for 2 days and through the phone maze. Look for another health care provider; maybe Albany Meds doctors and system are better to deal with.

My elderly aunt had a stroke and we asked she be taken to St. Peters because of the wonderful care she had received in the past. They were so kind, loving, and caring as we dealt with this situation. She was cared for with respect, and they kept in touch with us (out of state). They made a truly difficult experience so much easier. The nurses in the hospice unit are truly angels.

Went here for hernia surgery,was treated with disrespect from the moment I was walked to surgery area...The level of disrespect was so bad in all ways from not telling me after surgery what I was allowed to and not do and getting angry when I asked,horrible experience!,do not go here for surgery it has changed from ten years which back then was a cpassionate kind place to a place to be avoided

The labor and delivery department is absolutely amazing. I had the unfortunate experience of needing to birth twin stillborns and they absolutely took care of me above and beyond what I was expecting.Every nurse I had took the time to make sure I had everything I needed, that I was comfortable, and that I had the time with my sons that I could both handle and want.The doctors were sympathetic and explained everything step by step in a way someone in a high stress situation could understand and remember.I dont think I could picture myself going anywhere else. They managed to turn something hugely negative into a positive experience.

To attempt to get information on billing (why they arent billing my insurance company) I was sent to ME and then given another number that is not in service! I will NEVER go to any medical entity affiliated with Trinity Health. It is the most disorganized organization I have ever had to deal with!

Been dealing w this place for year now The worse experience ever. People are rude don’t give you updates about what going on w my father(which has cancer) like they are suppose to since can’t be in hospital w him due to COVID-19. Doctors take forever to do there job. My father was in er couple days ago he said not one person went in to see if wanted a drink or anything. Than when discharged didn’t walk him out! I don’t not recommend this hospital at all what a disgrace. There is other sickness going on besides COVID-19

This hospital is absolutely the best. I had a heart ablation in July and everyone who took care of me was excellent. I spent the night and the rooms are excellent. I would recommend this hospital to anyone. Thank you everyone. Lois Edwards

THERE WAS A DATA BREACH AT THIS HOSPITAL AND PERSONAL INFORMATION WAS COMPROMISED IN A DATA BREACH. THEY ARE NOT TO BE TRUSTED WITH YOUR PERSONAL INFORMATION!! THIS HOSPITAL HAS YET AGAIN PROVED JUST HOW RECKLESS THEY ARE! THIS HOSPITAL STORES ITS DATA WITH TRINITY HEALTH AND THEY ACKNOWLEDGE THAT 25,000 HOSPITALS DATA WAS BREACHED. TRINITY HEALTH PARTNERS IE SAINT PETERS HOSPITAL SHOULD BOTH BE SUED!! THEY CAN’T BE TRUSTED AND SHOULD NOT BE TRUSTED!!

Where Can i find payment bill option? Please provide billing department phone numbers in the website.

I was sent to the ER from an urgent care to rule out the possibility of something more serious due to my symptoms. I get there the front desk looks me up and down and goes male or female, as loud as they could. This person asked no one else this question checking in. Later on I was in a hallway trying to get some blood drawn and a registration person, again as loud as possible goes sexual orientation, male or female? This was humiliating, extremely uncomfortable and I wish I would have left. The nurses were nice, the doctor was okay.

Ive been here for 2 hrs and a half waiting , and people who have been here before me be have been waiting longer

Went into er with a broken forearm. Had2 surgeries within 24 hours. My major issue was after my second surgery the night staff wasnt even from the ortho floor. They were awful. I was to be elevated and have ice 24/7. It took an 1 hour and half for me to get a trash bag full of ice. It was ridiculous. It was bad!!!

Discharged time frame from ER ridiculous! Nurse not friendly at all!

I was admitted in Sept this year for a heart procedure, I had the nicest nurse’s especially one who was very understanding and caring, during this time with Covid it’s scary enough, they made me feel very safe, I was so stressed about having to stay in the hospital. I would not go to any other hospital, I give St.Peter’s a 10:)

The Patient Relations dept. is extremely unprofessional. I contacted Patient Relations to follow up about a grievance letter I mailed detailing a negative experience that I had in St Peters Breast Center on 6.10.20. The only 2 people that work in Patient Relations named Megan and Heather are unprofessional and dont know how to communicate. When I wanted to report their lack of professionalism and the lack of communication to a manager, Megan informed me that there is no actual manager in this office that you can speak to directly. You have to leave your phone number and hope that youll receive a phone call. That is a very unorganized manner of conducting business. Heather called me 6.15.20 to confirm receipt of my grievance letter. She claimed that my concerns were forwarded to the Breast Center Director. I requested a letter or some document to confirm that my concerns were addressed and I had already said this to Heather. She tells me, Well, the Breast Center Director was made aware of your concerns. What else would you like us to do? I had already told Heather that I was requesting a letter to confirm that someone had addressed my concerns since the Breast Center Director hadnt actually contacted me. I repeated to her that I would like a letter sent to me verifying that my concerns were actually addressed. Heather eventually tells me a letter was sent and I should receive it soon. I still havent received any letter from this department. I called back 6/26 to follow up about not receiving the letter. Someone named Megan confirmed on 6.26.20 that Heather actually mailed my letter to the wrong address and she never confirmed my mailing address. I hope this department hires more staffing including a manager because it is unorganized and unprofessional to have an office that monitors patient grievances with only 2 people that are not managers. I was contacted by someone named Tushar Somani and it was pointless for me to speak to this individual. He does not work in this office and had no knowledge of the circumstances that occurred in the office with Heather and Megan. He even defended their lack of communication and their lack of professionalism. Im very disappointed in this department. Ive utilized St. Peters medical services for many years and never experienced this type of situation.

This is specifically for the radiology imaging records. My 30 yr old husband has extensive terminal cancer. Every time I call and ask them to mail his image CDs to his oncologists at Memorial Sloan Kettering, the people who work in radiology records are rude, it always sounds like my call is the biggest hassle in the world and their voice is full of attitude. I asked if there was a different way they would prefer me to get his CDs sent over and they didnt offer an alternative. Last time they didnt even get his images out after 2 calls and MSK had to call them for us. This delay can be extremely detrimental to someones life in his position. We are going through a rough enough time, last thing I need is someone making me feel bad for asking them to do their job. Unpleasant people to deal with, leaves me feeling awful and is a danger to those with life threatening illnesses.

Recently this place has gone downhill. I used to visit the ER whenever I had issues with my medical problems. Just recently I took my girlfriend there and rushed inside nobody helped and they didn’t have any wheelchairs. I asked the lady at the triage if they had any wheelchairs and she just shrugged her shoulders. I was frantically running around. While My gf was being seen They didn’t tag her wrist with identification, they didn’t follow up on the medication and/or provide the medication that they said they were going to, The nurses made a rude comment to my girlfriend after the doctor admitted her. The comment was “I can’t believe you are really staying”. Making her feel uncomfortable .She was in excruciating pain and could not stop throwing up. Very rude comment very rude staff that was working at the ER on October 28th 2020.

9hrs for them to run 1 yest and send me home. Worse hospital service Ive ever experienced

The staff on the 4h floor cardiac unit was great as always.Same for the first floor of the cardiac unit.All staff very professional. Food excellent. House keeping execlentFood excellent

They put a bill into collection w/in a couple months DESPITE the fact that it was a co-pay and theyd already been PAID by our insurance!!!!!!!! Thanks for the help during a pandemic--NOT. What happened to the heros?? $$$$$$$

I came to the hospital to be treated for detox o was only seen one the entire i was there i wasnt offered a drink or anything to eat.. i asked one timed or a drink and i lit was never given to me im very upset and im appalled i was treated this way

They will overcharge you for services. Explore every other option before coming to this hospital.

They put me out on the street at midnight in downtown Albany with nothing. No good reason, no medicine. Nothing. Do yourself a favor and go to Albany Med instead. I should have listened to my girlfriend and filed a complaint against St. Peters and sued them. THESE PEOPLE ARE INHUMANE. THEY DONT CARE.

I have needed to go to St Peter’s 3 times in the past 2 years for 2 surgeries and for the birth of my daughter. I will never go back because their billing company (NPAS) is TERRIBLE!!! I had wonderful experiences at the hospital. The care I received was great and the staff and even the food was wonderful. However, all 3 times I’ve gotten bills from NPAS and every time they say they don’t have my health insurance info and try to bill me directly. You have to give them your health insurance info at least 3 times and ask to speak to a manager before they FINALLY bill your health insurance and then this last time, they billed my health insurance after months and then keep sending me a bill for $150 more than my insurance said I owed and they will not tell me what it is for and will not resubmit to my health insurance even though the total they are billing is $150 more than the total they submitted to my insurance to begin with! I’ve waisted countless hours on the phone with them. They do not return calls. And it is such a headache that I refuse to go back to St. Peter’s just because it’s not worth the time of dealing with their billing company. It’s so unfortunate.

My grand-daughter had her first child at St. Peters 3 days ago. I visited her daily, at different times, and was very impressed with the nursing and medical staffs. Also liked the high level of security surrounding the entire maternity floor. The environmental service staff keeps the patient rooms, restrooms, public areas immaculate. I was genuinely surprised at the level of friendliness throughout the entire staff, notably different from visits over a decade ago! I genuinely hope that these standards will remain in place and not be allowed to erode through time! Great Job!

The security officers in the emergency room are very very nasty. I sat and watched many people get treated in a way that is not consistent with the care that the staff give here. Someone needs to speak with these gentlemen about how they talk to people. I just watched the heavy set Caucasian security officer basically make an old lady cry. Whoever is in charge of these security officers really need to have a conversation with them about respect for the individual. Those security officers are one of the 1st people you encounter coming to this emergency room, why and who gave the authority to act so disgraceful?? I will say the younger one with brown hair is cordial. But to totally verbally abuse people when they have sick loved ones is completely uncalled for. I will update with his name

Needed an MRI but they wouldnt do one because it was a Saturday. They also had issues inputting my insurance information, so I had to give them my information at least 2 times during the time I was there. Reaching the billing department or hearing from them is like winning the lottery. May the odds be ever in your favor.

My husband recently had left hip replacement surgery with Dr Fletcher. His surgery and stay on the sixth floor Orthopedics was great. Nurses and other staff members were great 😍. Especially like Day nurse Renee and tech Angel were very helpful. OT and PT staff very thorough and helpful!

Unfortunately like everyplace now even if I have a good experience it is over shadowed by the complete incompetence of the billing department. My daughter went to the Emergency room and gave the insurance information and I received a bill for $2500. I called and said they clearly didn’t submit it properly and gave them the insurance info again I then heard nothing back until I got a $1500 bill from a collection agency. I am a Federal Employee and have great insurance. I have tried 4 times now to call someone from St. Peter’s billing and get a voicemail every time. Train your personnel St. Peter’s!

Ive been to so many hospitals all over NY and this is the worst one. There service is really bad, everytime patient tells them they are sick they say they are busy. There is no humanity. My bad luck admitted me to this hospital. The one thing no can say about this hospital is that its the worst.

Labor & delivery nurses are terrible. When I first got to the hospital they started to track my contractions then attempted to put an IV in me. The first time they tried to put it in my right arm & the nurse put it in wrong and I was SCREAMING & Crying in so much pain. They then tried my left arm and once again they did not put it in correctly, my arm started to hurt & became very hard to move. The 3rd time they attempted to put it on the side of my wrist on my right hand & Also failed at that. I suggested that they’d try my hand & that’s when it finally worked. They tried to tell me it was because I had “Rolling veins” but I’ve never had this problem anywhere else. When I was in surgery the doctors did not try to calm me down, Instead they just scared me more than I already was. Once they took my son out of my stomach I couldn’t hear him cry so I asked them why & their response was “don’t worry about it”. Something is truly wrong with this place & I will never return back or suggest anyone to come here. Very sad!

Kind a polite clean offices

Sitting here in the emergency waiting room on a Sunday night listening to the immature security gaurds playing obscene music, swearing. This is so inappropriate and the patients in the waiting area should not have to listen to this.

My mother and I went to the ER and we are truly amazed at the exceptional service which we received by the helpful nurses. Most importantly, Dr. Lina Finlan was outstanding and very knowledgeable!! Thanks to her, my mother is doing much better. I would highly recommend St. Peter’s Hospital!Best Regards,Anjum & Family

My son has an ear infection. They took to the back and made us sit in a chair. That took 2 hours. Finally got a room and 15 minutes later after my son throws up in front of the nurses they send us back to the waiting room. Im still here with my son covered in his throw in the waiting room. This is disgusting inhumane treatment. Will never come here again.

My Dad was brought down by ambulance left in the ER for 2 hrs waiting to be called back. Despite my multiple complaints. He was then sent to his room in the hallway. We then waited there another 6 hrs after he had been admitted, asking for water or ice chips. Hisnurse who started off great

St.Peters hospital continues to take the lead in area hospitals for disorganized and redundancy. Waited well over an hour for breakfast when mine did not show up. Signage is terrible. My bed was stripped at 6:30 am while the person who left yesterday their bed has not been stripped and empty food containers are still there.

Want to thank RN Desiree Anderson, & Nurse Tek Gale Banks for their exceptional care. Nurse Anderson, was incredibly professional, informative and attentive. Rarely do you find a nurse that encapsulates everything that a nurse should be. Gale is a ray of sunshine. She is accommodating and has the personality that makes you feel like you are at home as opposed to being in a hospital. It’s refreshing and relieving to experience such incredible care and it’s nice to know that nice people still exist.

As far as the Health care provided very very good service professional care. However the billing department needs serious help. I have been trying to get a receipt for months, can not get anyone on the phone or to return a phone call. When phone call was finally returned customer service was very rude.

Over all care was great 5 stars but some of the overnight staff need alot of work. We travel an hour there cause the hospital near us is horrible. However some of the staff need to be reeducation on being courteous of their patients. Its almost midnight and the over night people on the floor we are on are loud as hell. Hooting and hollering like there is a party going on. I dont know how anyone could sleep here. Let alone get any rest with all the chaos going on in the hallways outside patients rooms . I find it rude and completely out of line that it is aloud to happen. The patients are told to to rest so they can get better and yet the staff makes it nearly impossible for them to do so.

Definitely my go to Hospital in the future. I had a procedure in the cath lab and from the minute I entered the building I had an immediate sense that I was going to be in good hands. It started with the registration staff who were extremely professional and so pleasant. I arrived an hour early and within literally minutes I was escorted into the lab area. The staff in the lab were amazing. They put me at ease with their professional demeanor and friendly attitude..I almost forgot I was in a hospital..From beginning to end someone was always checking on my well-being and even made sure I was fed and hydrated after the procedure. I have been in Albany Med which is a great hospital but is a truck stop compared to St.Peters . Kudos to management and staff for getting the hospital mission on point. My warmest regards to all of you

Went in to the emergency department late evening. Was told by urgent care for them telling me I needed a CT scan. Waited over 6 hours. Never seen a MD. Staff was very rude. Nurse came of with morphine for me. No thanks Im not taking morphine. So that tells me someone is giving orders without them seeing me. After 6 hours nurse comes with discharge papers and never did the MD or PA come over to give me my results. Seems like St. Peters hospital is becoming just like Ellis hospital. Very sad

Great personnel! Horrible, horrible infrastructure.

Valet parking attendant was rude!!! young and inattentive. other visits were positive but... not the experience one would expect when in an already stressful experience visiting your dr

I went there on January 7, 2020 for my operation on my spine , the Drs and nurses are excellent . I had the best care you can imagine The food is very good too

So aside from the fact you might have to pay to park. And the catering service is trying but has many misses. The staff are great. The RNs make the place, the doctors take time to speak with everyone and ensure every step is explained. Visiting hours are 9 to 9 so realize coming in late might result in visitors being turned away as you get settled. Also main entrance is not on New Scotland and is a bit hidden if under pressure or in garage as the walkway makes it feel like you are going the wrong way.

My husband brought to SPH three times in 3 months via ambulance. ER- great, ICU- great, palliative care- great, but the house doctors were the worst ( I know- Ive been an RN for 40 years). Once you are on the floor, you are kept in the dark by discharge planning, nursing, house staff, xray, interventional xray, dialysis and on and on. It was so demoralizing to be kept in the dark about everything. And here my husband and I sit-4pm and no one can tell us when he can leave and he was discharged this morning !!! Hate this place but I suspect all hospitals are the same.

Went to AMC at first and their resident dr diagnosed me with a viral illness they gave me 1500 mg of tylenol and sent me home. Two days later pain was unbearable all over my body, fever 103. Went to St Peters and they found out I had Lupus and sent me home with prednisone and I had no pain less than 24 hrs later. Got a rheumatologist and no issues since then.

This place sucks, I do not recommend at all. The doctors and nurses don’t know what they are doing at all.

The people were all nice but i have an infection and they didnt treat it!!! Im a nurse so i know. For discharge papers they didnt address what i was seen for and had a CT scan for!!! I left in pain of 8. I called the next day thinking it was a oversight that i didnt get an antibiotic... the person who answered said i would have to come in again. Now i have an infection where they gave me an iv... blistering redness never seen anything like it. No referral to m urologist... my cust bigger than ever... the pain so bad😢The overall care truly is not what it should be.... very disappointed and sad... easy diagnosis....

I had surgery (metal plate with six screws) to secure a fractured tibia and was brought to St. Peter’s “6 Pavilion” for acute care. The block from surgery quickly wore off and I was in excruciating pain and agony. I kept telling the nurse that I was at a “10” pain level and could not bear it, but she would only give me a small amount of morphine every 4 hours (3 doses total) which gave me about an hour of relief and a total of 3 oxycodone which only helped a little with that level of pain. Plus, it would take forever for her to get it to me ( I’d have to hit the call button, wait for someone, explain to them I was past due for pain meds, they would say they’d tell my nurse . When and if the nurse came, I would have to explain again that I needed pain meds, she would say ok I’ll be with you shortly, then come 20 mins later to give meds that took 20 min to take effect). I asked one person if I could see a nursing supervisor ( hoping that they could help) and was told “I’m on the other side tonight and we are busy” (so l guess that meant no) When a doctor came to see me in the morning, he could tell I was in terrible pain and said of course I should be getting more morphine and pain relief and he would take care of it. He left and I didn’t see him again until the next day. When the ”day” nurse Rosie (who was starting her shift)and the night nurse Summer (who was ending her shift) came into my room together, I told them what the doctor had said. They told me to ”be quiet”. They said they would not give me more medicine because I “would stop breathing “. They said they dispense meds “at their discretion” and that I was “panicking“. I said No, I’m just trying to explain how much pain I have. They scolded me and said I needed to be “educated” and ”weened off“. I knew then that my situation was hopeless. This nurse “Rosie” gave me one oxy at 8:00 am then left and I didn’t see her again until around 3:00 pm when she gave me a Tylenol. ( I also heard her out in the hallway making fun of me a couple of times) I asked her then if she would please get me an ice pack and she said she’d have a tech get me one. (Of course I never got one). She also said “did you see PT yet?” and when I said no and she said ”that’s weird” and just left. That is the only time she came into my room the entire day after the berating she gave me that morning. Also, the cuff they put on my leg to prevent clots didn’t work, and I told at least 5 different people. Some said they would get me a new one (but never did) and one said it didn’t matter and “promised me” that I would not get a clot. My husband and sister tried to come help but the hospital would not allow visitors in because of the corona pandemic. They tried getting someone to get me some water to drink but were unsuccessful. Fortunately the new night nurse that I evening was great! She got me ice packs and water. She even looked under my brace and checked my leg. (no one else had done that) She brought pain meds in at the scheduled time without me having to beg. She seemed to care about me and my comfort! But that first night and day were just so BAD!! You just can’t make up for that horrible feeling lying their helpless and in such excruciating pain with no relief and no one willing to help!! My pain level decreased on its own by the second night to about an 8, so I didn’t need the morphine (which they wouldn’t give me anyway) and the oxy worked fine. I came home yesterday and doing so much better! Will never go to St. Peter’s again!!

Labor and delivery nurses were rude and condescending. I was pushed into getting an epidural early when I requested to wait I was told I wouldnt get another chance if I didnt do it now ( I was only 4 cms dilated and still wouldnt deliver for another 24 hours.) The next 2 nurses I had were in training and did not know how to perform simple tasks, including leaving IV lines unattached and dripping on the floor until my husband noticed and pointed this out. Last nurse I had basically told me and informed my husband I was being a wimp after my OB suggested a c-section being in labor for over 60 hours, with nothing to eat/drink for over 24 hours, and my daughter still wouldnt drop into my pelvis. Ive never cried so much or felt so ashamed as these nurses made me feel. I tried advocating for myself thru the whole long process but was constantly talked over and over ruled, I had so many injections after 3 failed attempts to get my epidural done. I barely remember my actual c-section besides myself crying and vomiting from so many drug interactions. If I could give 0 stars I would.