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Reproductive Gynecology & Infertility
95 Arch St #250, Akron, OH 44304, United States
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Ly
Review №1

I cannot say enough positive things about the staff at RGI Akron and Dr. Maseellal. My life changed when I started going to this fertility clinic. After an unsuccessful outcome from our first cycle, Dr. Maseellal fought for us and changed our protocol for our next cycle. Thanks to her and her teams positivity and persistence, my husband and I are expecting our little miracle in 7 weeks! I am so grateful to the entire team and can honestly say I miss it there!! I am looking forward to the day I can go back and start trying for miracle #2!! Thank you again so much to the entire staff at RGI Akron! They really do make miracles happen every single day!!

Ab
Review №2

Dr. Maseelall and her team were absolutely amazing! We knew from the moment we met her, she was our answer. Her knowledge and compassion made it an easy decision to move forward. There was always a game plan and we never felt defeated. She kept us going and we are so thankful for her and her team!

Je
Review №3

I’ve been a patient for over a year and have been to 3 of 4 locations. I’m very happy with my care and my experience has been great! The staff are friendly and the Drs are the best! I would highly recommend!

Al
Review №4

Super thankful for everyone at rgi. Dr Maseelall is absolutely wonderful, she listens to you concerns and answers all your questions. Shes super down to earth and easy to talk to. Kim the blood draw nurse is absolutely wonderful as well! 5 stars isnt enough to give them. I recommend everyone to her who is struggling with infertility

La
Review №5

I have nothing but good things to say about Dr. Maseellal and the nurses and staff at RGI. Dr. Maseellal is down to earth and to the point. She tells it how it is, but is very personable and relatable. She is very busy, but always took the time to answer all of my questions. All of the nurses and medical assistants were so warm and reassuring. My questions on their messaging system were always answered promptly. I rarely had to wait a long time to be called back for an appointment or blood test. RGI and Dr. Maseelall came highly recommended to me and I would highly recommend anyone with fertility issues to make an appointment. My only critique is that it would be much more helpful to be able to obtain and view test results on a system like MyChart. My results were given to me in a timely manner, but it would be nice to be able to look back over things.

Re
Review №6

Please run from this place. No one answers the phone. Dr. Maseellal Is a rude, smug and cold doctor. All these people on here saying that she’s kind and compassionate, I felt like we’re seeing 2 different people. From the moment I’ve stepped in this office I’ve been made to feel belittled and very uncomfortable by dr. Maseellal. Save your money and please go somewhere else. Also unorganized. If you don’t want them to loose something you better keep on it. My obgyn sent records over to them and they claimed they never received them…I had to call my ob office to send them over again. Just run.

Ni
Review №7

Dr. Maseelall and the whole staff at RGI are amazing! Even the ladies at the front desk were wonderful and always smiling! Always fast to respond to any questions or concerns. Would take the time to explain things as the process can be very overwhelming. She made me feel comfortable through the whole process and made sure everything was perfect!

Vi
Review №8

Thank you Dr. Maseelall and the RGI team for bringing us our greatest blessing. Cameron David Ondik born 6/11/2021.This team of fertility specialists is wonderful, and we highly recommend them. They helped us finally realize our dream of becoming parents, and are so thankful we found you all the way from Pittsburgh!

Br
Review №9

This review comes a bit late but I still want to warn people about RGI’s dark sides, which RGI has a ton. I went to RGI and then switched to Dr. Spirto. I really regret that I chose RGI at the very beginning.My experience with RGI was nothing more than being treated with huge disrespect. I was yelled by the nurses and the doctor treated me like a number. Everything was just horrible in RGI, and then RGI sent me a lot of unexpected expensive bills. I really doubt those good reviews about RGI, nothing good happened to me at RGI.RGI is notorious in the IVF field. I have many many friends warning me not to go there. The staffs there are creeps in a weird way. But I did not have many options since too few clinics do IVF. I’d recommend that people run a away from RGI as soon as they can. I cannot image staying there through the whole process.

Me
Review №10

We have had an amazing experience with RGI and Dr Maseelall is the best. I had many complications along the way but she always had a positive and hopeful attitude, which truly made a huge difference for me to not give up. She always took the time to consider my specific circumstances. We trusted she always had our best interest and the chance for the best outcome in mind. Before we started IVF she also performed two surgeries to remove fibroids that were affecting my quality of life and preventing any chance of pregnancy. We are now pregnant with our little miracle because of her and her wonderful team. The nurses at RGI are all also amazing. I met many of them along the way and always felt they truly cared about our outcome and were always willing to help when we had any questions. The receptionists are kind and friendly as well. I would recommend Dr Masseellal and RGI to anyone struggling with infertility.

Ap
Review №11

It was Michelle who I spoke to earlier. She was so rude. I dont understand where her compassion is. Like you work at a Fertility clinic for christ sake. Have some compassion for the journey everyones going through.Theres nothing we can do at five weeks meanwhile Im sobbing and begging saying please let me come in and see someone and she goes theyre not going to do an ultrasound I dont want an ultrasound.. I want peace of mind that baby is OK! I was five weeks and was bleeding. She said there’s nothing they could do while I was five weeks.“Well go ahead and drive an hour for a beta.” said she. I WILL. And I want a doctor to check me to make sure Im still closed.Youd think since were paying for these treatments theyd want to do everything they can to prevent any losses...

Ra
Review №12

March 11th had an appointment to go over current medical history and get labs done.I received a VM on March 18th regarding my AMH results around 3:30pm. I called back immediately within 5 minutes of the VM. I left a VM in return. I waited an hour then called again. Then I sent a Klara message asking if I can be emailed my AMH results. The same person Joyce Owens who left the initial VM responded promptly stating they will send via Klara. If she could respond to Klara why didnt she just return my call?I was sent a bum link that was not accessible. I immediately called and had to leave VM and I sent another Klara message. No return response at all. They didnt care. They wanted to wrap up their day and go home. I had been awaiting my results. I was very upset with the lack of patient care. They dont care that patients lives are affected by what those results hold. They dont care about the emotional toll all of this takes on the patient. This is not a primary care office regarding a cold. This is life altering. It was very unprofessional to give half information and then ignore my messages. I left another VM expressing how I felt about being dismissed.I received a message the next day asking for my email so it could be sent via email. It was sent sloppy and upside-down. These nurses just blatantly did not care. That whole experience was very upsetting.March 26 I sent a message inquiring about the rest of my results. 15 DAYS after my labs were drawn. The nurse had the nerve to tell me my labs were in and asked if there was something in particular I was looking for? How unprofessional.I did not receive notification my labs were in. The nurse said they dont call unless something was wrong. How the hell would I know if my labs were in if no one notified me? Unprofessional.I stated I still have Mychart and was told the office does not utilize Mychart. I received all my results via Mychart prior. All of a sudden its not used anymore. How convenient.Anyway, They called me regarding my AMH, why would they not call me regarding the rest of my results? Then the nurse had the nerve to ask if I wanted to make and appointment to get my results. No, I just want to wonder about them. Duh.She tried to give me an in office appointment 2 weeks later. By that time it would have been well over a month just for lab results. I called the office manager. I forgot his name off the top of my head. I did leave a detailed VM and I stated I expected a call back. He never returned my call. Unprofessional.I did end up getting a Telehealth appointment for April 6th after becoming indignant. I had 5 minute Telehealth appointment with Dr Maseelall. It was a joke.She didnt tell me anything the nurse couldnt have told me or that I could have read myself. But I know this little office just wanted to be able to charge my insurance again.I inquired about getting my records. I have to pay for MY labs I expect access to MY results. She stated to send a message via Klara. I did send that message and was sent a Release form to fill out.I returned the release of records form on April 11th via fax. I received confirmation the fax went through. I did not hear anything so I sent a message April 24th inquiring. 13 days later. I received a message my records would be sent that very day. 13 DAYS LATER!I got a message the next day stating I had to pay $38.40 for my records. So the person LIED to me and did not do a thing with my records the previous day. I offered my other Drs fax to be sent directly at $0 charge. I am still awaiting confirmation as to if that was actually done or not.So two whole weeks before my records release request was acknowledged. Unprofessional. This is why they dont utilize Mychart. They want to nickel and dime the patients. Absolutely UnprofessionalJust found out Friday they have been holding 2 tubes of my husbands sperm sample from an IUI a year ago for ransom. Didnt know that until the bill came. I could have had a 3 month old baby now had they used the entire sample. Negligent AF!

Am
Review №13

Does nobody ever answer the phone here?? Ive called 30 times within the past two days and left voice-mails. I cant call before three because I work thirds.

Sa
Review №14

After a below average experience at the Cleveland Clinic we decide to try RGI out and chose Dr Bhatt as our preferred physician. We had a fantastic experience with Dr Bhatt and she is an exceptional doctor who is extremely caring and supportive. She surpassed all our expectations. A great role model for every doctor to aspire to. The support staff were also wonderful to us and we thank them all for their sincere efforts. I would recommend RGI and Dr Bhatt to anyone who has not had success elsewhere, has not been happy or are looking for an exceptional doctor.

Sh
Review №15

RGI is an absolute waste of money and time! They are rude, inconsiderate, and the most greedy/selfish, in it for your money group of doctors/staff I have ever encountered. My husband and I sought treatment in September 2019. To begin, you will NEVER get ahold of anyone, as you must leave a message and they will call you on their own time, at their own convenience. We saw Dr. Nash who is extremely short and rude, and he makes you feel like you are wasting his time. About 3 months into treatment, he began pushing IVF heavily. Although the pandemic prohibited us from seeking treatment for about 3 months, after a year and a half of no success with RGI we decided to get a second opinion from another fertility doctor regarding IVF. After our second round of treatment with the new doctor (literally 2 months into switching) we successfully became pregnant WITHOUT having to go through IVF and couldnt be more happier with the patience, compassion, and care we receive there! The funny thing - I got pregnant on what Dr. Nash told me was a waste of time/money, and again, should pursue IVF. RGI is a complete waste of time and money, and the staff is awful. I wish we had never stepped foot into RGI ever!

DE
Review №16

I will never have enough words to describe how awesome Dr Maseelall and her staff are! I never once felt like a number, they always made me feel important! Even the ladies at the front desk Lisa and Deon have always been welcoming ..... we have spent around 2 years with this clinic and it was the best decision we ever made leaving cleveland clinic. Thank you for all u do, u all truly make miracles happen. -Danielle

Em
Review №17

I’ve had such a great experience with RGI. Dr.Bhatt is the doctor I have seen for my IVF journey. She’s not only a perfectionist when it comes to your IVF journey but she super passionate about each patient. Dr.Bhatt has been a true blessing to my husband and I. I highly recommend going to see RGI and especially Dr.Bhatt. She’s so knowledgeable, passionate and takes her time with you.

Am
Review №18

Thank you Dr. Masselall, Michelle, and the rest of the amazing staff at RGI for the care that I received these past two years. Our case was complicated, but Dr. Masselall never gave up on us and was always willing to try new ideas and protocols. Michelle(IVF nurse) was so knowledgeable and I couldn’t imagine going through IVF without her support. Infertility is not an easy journey and I am so thankful that I found a clinic that truly showed me compassion through the whole process. I know without the determination and expertise of Dr. Masselall, we would not be pregnant with our baby girl today and for that we are beyond grateful. 💕

T
Review №19

Dr. Maseelall and her ENTIRE team are so positive, helpful, and have been amazing! Highly recommend!

Ro
Review №20

I went to RGI for IUI but switched to CNY fertility in New York for IVF to save some money. I was doing my local monitoring at RGI, though. I had my ultrasound with dr. Nash and he seemed miffed that I’m going to CNY. He said CNY is not really fertility specialist and he sarcastically said GOOD LUCK! The procedure is already tough, he added rudeness into it....it’s very unprofessional. I am very disappointed.

Mo
Review №21

My husband and I have seen Dr. Maseelall for 2 years and could not be more appreciative of her expertise, kindness, and attentiveness. We battled infertility for 3 years - and I am currently pregnant with a healthy baby. We cannot thank Dr. Maseelall, as well as the staff at RGI, enough for guiding us through this process. She has been a phenomenal resource throughout the entirety of the process and has been forthcoming with answers to our questions.I would highly suggest anyone dealing with infertility to contact Dr. Maseelall, as we could tell from our first sit-down meeting that she was the right fit for us and our soon to be growing family.

Br
Review №22

I cannot say enough amazing things about Dr. Maseelall and RGI! She was there for us and supported us through some tough days. The staff at RGI always spent the time I needed to answer my questions. Navigating infertility and IVF during a pandemic brought its own challenges, but the staff did their best to support us during these tough times. I enjoyed using the new platform, Klara, to communicate with the staff and felt it really streamlined communication and increased response times. I had great experiences with everyone from the front desk, the nurses, phlebotomists, the embryology lab., and etc. I would definitely recommend RGI!

Ja
Review №23

After losing my first child, my husband and I struggled over a year to conceive. I was recommended to Dr. Maseelall. When I met her I was already overwhelmed an she was an open door. She walked me through everything an explained were we start an every step along the way.After all my testing an basics were done,, we started the first round with her I got pregnant, unfortunately I had a miscarriage. She was just as overwhelmed an upset as I was. She was determined to figure out what happened.In the meantime while running bloodwork an trying to figure my next path, we had a miracle. I had gotten pregnant on my own very fast after my miscarriage. She was just as shocked as I was. She saw me every step untill I reached 12 weeks.Im forever greatful for Dr Maseelall. I know everyones journey is different and we all have different struggles. She was so kind, so caring, I felt like she knew my stuggles an always gave me hope.The ladies at the front desk were always amazing an welcoming. Most the nurses were great, I only had one nurse I didnt care for the way she spoke to me but I never let it get me down or judge the rest of them.This is all during Covid as well, I highly recommend Dr Maseelall shes amazing.

Wi
Review №24

Lovely staff, very warm hearted and professional!

St
Review №25

I will never refer anyone to this office! I felt like I was treated as a statistic and ALL the physicians were very cold.. especially when I was told that my eggs werent viable. I am not providing these poor ratings because of my inability to conceive through this process, I just dont want others to experience how I felt in this situation. Take your hard earned money elsewhere!!!

ad
Review №26

My wife and I have had nothing but great experiences here with Dr Maseelall and her team. Everyone is very nice and professional as they genuinely care for their patients! We would strongly recommend this doctor and her team for any and all fertility needs.

Ch
Review №27

Dr. Nash is so amazing and kind, he is very efficient and a caring doctor

Gi
Review №28

The entire RGI staff is wonderful! They truly perform miracles here! They answer all your questions and make sure you understand the process from start to finish...my fiance and I are only 24 & 28 years old, dont wait another year!

Ti
Review №29

Very satisfied with my experience. Staff was caring and professional. I was in from out of town and on a time crunch. They were very accommodating.

K
Review №30

I felt like just a number here. After seeing 2 different doctors at this practice, I decided to go elsewhere. My first consult was a nightmare because they charge you $150 and didnt have my medical records even though numerous phone calls where made prior to ensure they had my operative reports from my GYN. I was so frustrated, I made a second appointment with a different doctor and was told they would take care of getting my records to ensure it wouldnt happen again. At my second consult, parts of my records were still never received and therefore the second consult was, again, a waste of time. Because of the past problem with the transfer of medical records, I decided to pick them up for myself (lab work and genetic testing done at RGI) to go to another doctor and I was charged $35.00. While this was communicated to me, which I was fine with, other doctors never charged a penny. Seems like another way for them to get money from you.

Mi
Review №31

The entire staff is made up of caring people. The nurses are amazing. Dr. Maseelall is both an expert in the field and a personable, caring person. I’ve never come across a physician who listens to their patients concerns and addresses them all in such a logical and considerate fashion.

Je
Review №32

The staff, care, and service is beyond exceptional. Dr. Nash is efficient, thorough, and compassionate. When no other doctors could help, Dr. Nash was able to create a plan that resulted in our beautiful son. I highly recommend Reproductive Gynecology.

La
Review №33

I highly recommend this place! Dr Maseelall is wonderful. She takes time to explain things and makes sure you feel comfortable. She is so down to earth which makes it easy to talk to her! My husband and I tried for over two years before getting pregnant with the help of Dr. Maseelall. We are both truly grateful !

Pa
Review №34

We are so happy we chose Dr Nash at reproductive GYN. Dr Nash is wonderful and a special thanks to Emily for all her help and guidance. They both are amazing. We are proud to announce that we welcomed our miracle baby Louis Edward Champney on December 23 2017. We recommend them to everyone and were treated fantastic at all our visits. The precision and care are the best. We had a small chance to be able to have a little miracle baby, but Dr Nash made sure he did everything perfect to give us the best chance. Thanks so much and God bless.

Ry
Review №35

Dr. Maseellal was fantastic!! She listened to all my concerns and expectations and exceeded them time and time again! She helped me get pregnant via IUI and meds! She knew exactly what to try and was so friendly all the time! The staff at Youngstown and Akron knew me by my name and were so welcoming

Aa
Review №36

My doctor referred me here. I spent $200 for a semen test. Due to stress, my semen collection was small and not normal. Two different nurses told me the collection was enough. Now they are saying it is not enough and they want me to come pay another $200 for another test. The supervisor, Matt, was very much not pleasant to deal with. Avoid this lab if at all possible!!!

G
Review №37

They do seem busy, but I have always felt very well cared for. My experience with Dr Maselal was probably the best Ive ever had with a physician. Though maybe Im biased since we were successful with her. Id recommend them/her highly!

Re
Review №38

I can’t say enough about Dr. Nash and the entire staff at RGI. They are absolutely wonderful!

el
Review №39

I have been coming here for many years. The staff is amazing and dr.maseelall is the best doctor ever. She is so positive and reassuring! I couldnt have chosen a better place. You will not be disappointed coming here!!

RQ
Review №40

Dr Maseelall and her team were amazing. Dr Maseelall was always cheerful and answered all my concerns. I am glad to have gone to her first and would recommend her to anyone!I have read some of the other reviews on here regarding phone calls, and the wait time for a call back, so this may help. I learnt, a little late, but better late than never, to hit # after leaving the message instead of hanging up, then you have an option to send a message to them as urgent. I also would ask them to feel free to answer the question in my voicemail if I dont get to it in time. I completely understand how some of us feel to wait but we are only thinking of ourselves, while those ladies have hundreds off patients calls to return.

Tr
Review №41

I love Dr. Nash I do but the finance department is Very unprofessional. My husband and I are on a payment plan due to some financial set backs and about a month ago thefinancial lady embarrassed me in front of the entire waiting room. I wanted to go somewhere else but like I said I love Dr. Nash. I am glad that I did not go anywhere else because we are pregnant! I gave them 4 stars because the financial lady.

Me
Review №42

I gave this place a 5 star review because I absolutely loved it there. I had Dr. Maseelall and she was just amazing. She saw that I had very big fibroids and took action right away to get me into sugery and remove them. Then after that she helped me and my husband conceive our son all within a little over a year! There are long wait times sometimes but I think it’s because of the time they spend with each patient. I would recommend going there.

B
Review №43

I was so uncomfortable here, felt rushed and my concerns not taken seriously. The girls at the front were less than friendly, and more worried about talking between them. THEN the Dr I wanted to transfer to leaves, I won’t be going back.

Jo
Review №44

Our experience with RGI, at the time, was great. After trying for 6 months we didn’t have any luck and ran out of funds. Long story short we are now trying at the Cleveland Clinic. We were talking about our experience with RGI and what they were trying and our new doctor at the clinic was blown away by how wrong everything they did for us was.Trying to get your medical records transferred to another doctor/office? IMPOSSIBLE. The phone is never answered at the records department and they will NEVER return your call. We called daily for 3 weeks to get ahold of our medical records and not a single person has ever called back.We are so over RGI. Thank you for taking thousands of our dollars, doing everything wrong, refusing to release our medical records, and wasting our hopes and dreams.

Li
Review №45

I would have to agree with many of the other reviews here. The doctors are great, but getting a returned phone call is next to impossible. Unless I am physically standing in front of someone, I find it nearly impossible to get a hold of anyone. Its very frustrating.

Ti
Review №46

Doctor Priya Maseelall is truly amazing. Not only is she a very skilled doctor, but she is also genuinely cares about her patients and their families. She spends time with you, goes through the ups and downs with you, and works tirelessly to develop custom solutions that work for YOU. Thanks to Priya, my husband and I have a beautiful, healthy 2.5 year old daughter and a little baby boy on the way!Another factor that sets Priya apart is her office staff. All the receptionists and nurses are really on their game - always cheerful, thorough and very efficient. In my 50+ office visits, I dont think I ever waited more than 15-20 minutes (and keep in mind the waiting room is often full of more than 10-15 couples at a time).I would highly recommend Priya and her staff to my closest family and friends, and encourage anyone seeking advice and treatment for fertility to give her office a call.

Je
Review №47

Great office with wonderful staff. I absolutely love Dr. Maseelall. She is very friendly. She shows understanding, concern, and patience. She acknowledges your thoughts, opinions, and viewpoints and does not push you into doing anything. She takes her time with you and doesnt make you feel rushed. Dr. Maseelall takes the time to address any concerns you may have. I would recommend her to anyone and have. I truely believe I have my rainbow baby because of her.

Ta
Review №48

Im a registered nurse and Dr. Nash treats his staff horrible. We traveled 2 hours and our GPS took us the wrong way. We were punished like children and had to sit in a room for 2 1/2 hours. He was beyond rude and unprofessional considering our sensitivity due to our situation, a little compassion goes a long way. Big money grab and scam playing on peoples emotions.

Je
Review №49

My husband and I just finished our treatment there. We went to Dr. Priya Maseelall, and while we are excited to have been successful, we are sad to go! Dr. Maseelall and her staff are absolutely wonderful! It is a very difficult situation right out of the gate to need intervention from a fertility doctor; however, everyone at that clinic is so understanding and kind. They give you answers and options while still keeping in mind how sensitive the matter can be. I felt in control of a pretty uncontrollable situation just by having all the options up front, and knowing that Dr. Maseelall and her staff were there to support my husband and I both physically and emotionally.I would highly recommend this clinic if you are having any difficulties at all conceiving!

K
Review №50

Dr Maseelall is wonderful!!! We have two beautiful children thanks to her!

Bh
Review №51

This hospital staff is so polite and kind extraordinary service keep it up

sa
Review №52

Dr. Maseelall is the most amazing doctor! She has always made us feel comfortable and kept us informed during our 2 rounds of IVF. We look forward to seeing her at our appointments and know she will be able to answer any questions we have! Thank you doctor Maseelall for always taking the time and being such a wonderful person!

Li
Review №53

There are no words for the amount of appreciation I have for RGI. Dr. Maseelall and the team at RGI gave my husband and I hope and success when knowone else could. I started treatment at a large, well renowned clinic in the Cleveland area. After many failed fertility treatments, IUIs, and multiple unsuccessful embryo transfers through IVF, I felt lost with nowhere to turn. I knew something was missing and needed to find a new clinic, one where the doctors would listen and take the time to investigate further. A friend recommended Dr. Maseelall and RGI. From the moment I walked in, I knew the process would be different. Every visit I saw the doctor, she discussed strategy and refused to repeat the same processes that failed me before. She took her time, looked into my case. She was particular and patient when making decisions. I ended up going through IVF again, but this time with much more success. More embryos and a positive for pregnancy after the first transfer! There are no words to describe my gratitude for Dr. Maseelall’s work, she truly is the baby - making whisperer. She is the reason I will finally get my baby, due in April.

La
Review №54

My husband and I have both been exceptionally happy with RGI and Dr. Maseelall. I was recommended by a friend and have since met many women -from the pharmacist to a school teacher - who also saw Dr. Maseelall and are excited to tell of their positive experiences! From the desk to the nurses to the Drs to Kim who draws blood, every person made your journey feel unique and special! I love the honest and compassionate approach Dr. Maseelall takes with each step of the process. I had a lot of questions that were always answered with care and patience. I would refer anyone to them and if I decide to try for a 2nd little miracle, I’ll be right back at RGI in Akron! Thank you to the amazing team!

Sa
Review №55

My husband and I have had nothing but great experiences at this office. You cant blame an office for your medical problems. They are there to help you but cant guarantee anything. Dr. Maseelall is absolutely wonderful, as are the receptionists and IVF consultants. We have recommended RGI to many people and will continue to do so.

Em
Review №56

Dr Nash is the best of the best!!!!

je
Review №57

I have been seeing Dr. Maseelall since January 2017. I have PCOS and had been to many Drs. Prior to her while trying to conceive. She 2as the only one that did all the necessary testing prior to finding out that IVF was our only option. After finding out I had no insurance coverage we had decided to find a cheaper IVF clinic and give it a try. After 2 appts I decided I didnt care about the money and returned to RGI! The staff is amazing and so are the physicians! I am now 9 weeks pregnant and could not thank Dr. Maseelall enenough for this wonderful gift!

Sa
Review №58

Let me start this review off by saying that I absolutely love Dr. Maseelall. She is helpful, kind, patient, and actually makes me feel like my fertility struggles matter. I would give her 10 stars if I could!However, I have been coming to the Akron office for a number of years, and the biggest problem I have is how long it takes for my phone calls to be returned. Unless you are a first time patient or need to schedule something simple like an annual exam, you have to schedule or talk to a nurse. Good luck getting ahold of anyone. No one is ever at the nurses desk so I always have to leave a message. Which is inconvenient because I am calling when I have a break at work. Then they call me back, often it doesnt even sound like they listened to my message. Usually, again because I am at work, they have to leave me a message. And the game of phone tag commences, usually resulting in me having to step away from my desk to take the call. Its not uncommon for it to be 5+ hours before I hear back the first time.Lately, however, my calls are not even being initially returned until the next day. I understand that the nurses are busy, but this is ridiculous. I should not have to wait an entire day just to schedule an appointment. Give the front desk receptionists the ability to schedule a simple beginning cycle ultrasound. Or the last hour of the day have a nurse specifically returning phone calls, even if its just to say we will talk to the doctor first thing in the morning and call you back. At least I know my message was received. Heck hire an extra person whose job is to sit at the desk and take all of these calls and return them.I dont really care what you do, but something needs to change. I feel like Dr. Maseelall is invested in helping me and the rest of her patients, but not the rest of the office. I am spending a *lot* of money at this office, I would appreciate at least if my phone calls were answered and returned. My rating is solely for the office itself, again Dr. Maseelall is wonderful.

Ba
Review №59

My wife and I spend over $7,000 and nothing, my wife gets a lot of hair in her face because what they gives her, staff r very rued and cheap, oh by the way watch the billing lady and her boss BIG time, any way please dont wast ur time and money by going to RGI, thank u

Information
10 Photos
59 Comments
4.1 Rating
  • Address:95 Arch St #250, Akron, OH 44304, United States
  • Site:https://rgiohio.com/
  • Phone:+1 330-375-7722
Categories
  • Fertility clinic
  • Obstetrician-gynecologist
  • Medical clinic
Working hours
  • Monday:Closed
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:Closed
Service options
  • Online care:Yes
Accessibility
  • Wheelchair-accessible toilet:Yes
Amenities
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
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