My brother-in-law was recently sent to this facility because of behavioral problems of dementia/schizophrenia. They suggested we not visit until he had been there a few weeks. I then got a phone call asking if I was his family member. When I answered yes, the caller stated Well, hes dead. I dont know if this is only ignorance or lack of humanity on the part of this employee or maybe its the attitude that since these people are old and some demented, that families dont care about them. Either way, it made me worry about how the patients were cared for by these employees. I will not allow anyone else that I care for to darken the door. I am a practicing nurse and am often asked for recommendations. None for this place. Administration there needs to be more selective in hiring practices and to better educate their employees on how to deal with patients and families in stressful situations.

I have a dear friend who has been there for probably a year now and hes in a miserable place. Theyre very mean and rude to him and at one point he was pushed over in his wheelchair backwards. Ive complained to several agencies and have contacted this company to explain the situation to have it fixed to no avail. They keep taking things from him and this is just unacceptable. When I show up with arms full to give him supplies, they stare at me through the other door across the hall, while Im standing there holding heavy items and they just take their time, walk out real slow to let me in. Then when I talk to them, very professional, they sometimes just stare at me and dont even reply. Many times Im greeted with sarcasm and Im not making this up. Im a professional and Ive dealt with the public in many factors and many forms and I can tell you right now that this place needs to be investigated for possible abuse and/or neglect, by either the parent company or its investors. If something isnt done, its going to come back on them, because Im not sure if anybody else is doing what Im doing, but Im documenting everything. My friend was put there on his own accord. Hes just waiting on something so he can be released and he has been there over a year. It was supposed to take a couple months. This whole time has been one nightmare after another. he tells me everyday he feels like hes in prison. And based on what I can tell, it sure seems like that. This company needs to wake up before they get in deep trouble. One last note, if anybody out there thinks Im just blowing wind, take this into consideration. My father owned a private nursing home. I grew up while he had that business. I was in that facility everyday, working with my father, the nurses and aids. I know how a nursing facility should be run. I know how people should be treated. I know the despair of the elderly and how its very important to keep their spirits high. I know when somebodys being mistreated. I know. Yes, I do know.

I asked for a dog and they would not let me bring my pet rat in the center im very mad about this 1/10 would NEVER recommend

If you care about being respected, or valued, if customer service is important to you, do not come here. They have wronged me and has taken me on a 4 month process of excuses. Not once did anyone 1.) apologize or 2.) at least thank me for my patience. They gave me the silent treatment when they owed me money and disregarded my emails asking for an update on the process. When I finally Sent word to the administrator, then suddenly the business office manager emailed me back. This is unacceptable. She didn’t even begin the process that was supposed to have been done and completed within 2 weeks.Then if that wasn’t bad enough, gave me attitude. How many emails and phone calls do I have to make for something minor to be rectified. And not even an apology? As if it’s somehow my fault for not getting paid? I did my part. I’ve been waiting months to find out if they’re going to do theirs.Furthermore, I called 3 times tonight to ask for contact information to the administrator. 1.) That phone rang a total of 2 minutes before someone picked up. I did not get a name. And they somehow hung up on me without any indication why. I called again. It rang a total of 2 minutes again. I was told “give me a minute” and then I heard a dial tone. I called a third time. They did not know the administrators name, they didn’t know contact information, and then when I asked to be sent to his voicemail, they didn’t know how to transfer the call. Or they just didn’t care.This is egregious. No retirement home should be this bad. Why is customer service not top priority here? If people treat me with such disrespect and if I have to call a hundred times just to receive disrespect and attitude, why would I recommend this to a loved one? Why would anyone think that they care about customer service? Their website states that they are person-centered. The people they are centered on is themselves as has been displayed numerous times. Never do business with people who don’t care about basic courtesy.

We placed our brother at Wyant Woods to be cared for, he was there over a year. We found a new skilled home for him, to have him closer to home. The social worker Gail told him NOT to tell his family when he was leaving, they refused to give him his money when leaving now he has to wait 2 to 3 months for everything to be transferred, social worker would never return phone calls, she scalded him during a phone meeting regarding bathing saying he was not doing it, I thought that was there jobs to make sure he was doing that. They did not take very good care of him hygiene wise AT ALL his face is full of hair, his nails have not been clipped. I DO NOT RECOMMEND this facility for your loved ones, and the social worker definitely needs to find a new career I dont feel they deserve the 1 star just because of the social worker herself.

Im in here now. Its been a week and Ive had my clothes stolen and important paperwork. Im homeless and I had places and numbers to apply for renting and phone numbers.. Im so mad. How dare they treat people this way!!

The staff here are amazing, and very attentive to the residents. The facility is a little on the older side, but they doo a good job maintaining it and keeping it clean.

Dont believe the negative reviews on here they are a few disgruntled employees that did not expect the work load involved at a facility like this. The residents are treated as though they are family, and the facility is kept nice and clean.

Horrible facility! I was visiting a resident and her nails grew longer than 4 inches. Nails had old dried up food and old residue underneath. I was in dining area and alarm was going off because a resident went out the door to the patior. The alarm was going off for 5 mins before any of the staff noticed. While walking the halls there was a blind resident in the wrong hallway asking for someones help. A nurse was standing there but told him to move over so people past. He said can someone please help please and she just kept walking past. I helped him and asked his room number so I then guided him to his room. Again he was blind!!!! Dont send anyone you love to live!

Horribly understaffed. The staff that does work there are mostly lazy and will let the resident sit in their own filth. Facility only cared when state or corporate would show up. Do not put your loved ones here and certainly dont apply to work there either.

Is there supposed to be staff here?? Lol This please should be shut down like every other nursing home in the freaking state!