Clean. Well maintained. Everyone seems to wear masks and clean up after themselves. Happy to be a member

Clean and diverse. Wish they had more protein cookiesGood air circulation. Don’t listen to the bad reviews. They are miserable people

I love this place! Special thank you to the team of hardworking instructors and officers!

Over billing over billing and over billing. Too many over billing mistakes. Just not worth the hassle chasing them

I saw a few negative reviews about LA fitness (Agoura) and thought Id go check it out anyways and give them the benefit of the doubt. This is just my personal experience signing up. The 4 most common negative reviews I saw here (and looked out for) were:-No parking. The lot is pretty big and I didnt see this as an issue as of yet.-Unfriendly staff. The 2 people up front were really cool. Shayda signed me up and gave me a tour. She was transparent, explained my contract well, and was super friendly.-Cancellation difficulty. I asked for a 6 month membership. They provided that contract directly with a specific cancellation date 5 months from sign up day.Its packed with teenagers - I havent been here yet during peak hours (5-8pm?) but overall, it seemed clean and not too packed at 4:30-5pm when I came to check it out. Theres also a good amount of equipment (lots of squat racks, treadmills, spin bikes).

The manager Steve is very helpful and his interaction with member is very pleasant. Dontavais I trained with for a short time. He has a nice personality and a pleasure to talk with. Charles is patient and a excellent trainer. I always get a great workout and walk out with alot of enegry. Keira, is in charge of recruiting members to take HIIT classes. She has alot of energy and a great personality. Overall the staff at LA Fitness is very friendly.

I love the gym and the equipment, however, when a place should be cleaner than ever, I find it filthy and disgusting. They used to have people mopping and cleaning constantly. Now, I never see anyone clean and, apparently, it isn’t even getting cleaned at night. The floors have sticky spots, and the machines never get wiped down. During a pandemic is when they should be increasing the cleaning, not doing away with it. They also don’t enforce the mask mandate but don’t check to make sure everyone is vaccinated. It’s just disappointing to see a newer facility go downhill so quickly

I had previously been with a smaller gym in the area and when I came to this facility it was overwhelming to see the amount of machines. I do normally work with training staff when at the gym as I struggle with direction in regards to nutrition and workout regiment. Heed this warning reader DO NOT USE THE PERSONAL TRAINING STAFF. I have had a miserable experience dealing with these individuals as they are not transparent and will say anything they can to get you to sign. I worked with the unscrupulous Steve (head of personal training at this facility) worst mistake I could have done. READER PLEASE BEWARE!

My go to place to exercise friendly staff and always clean.

This gym was a lot nicer a month ago. Now that school’s out, it is swarming with teenagers hogging machines while texting and scrolling thru Instagram on their phones.It also gets super busy in the afternoon and the whole building reeks of BO. It’s rare to see anyone going around and cleaning. Cannot recommend.

Needs more fitness and yoga clases for sinores.Very clean and friendly enviorment.

Good selection of equipment, clean. But no dry sauna.

Came in to talk about memberships and denied service because I wasn’t “wearing a proper face covering” tho I had covered my face before entering tho no clear sign even showed a mask was required for entry, as well as the front desk didn’t bother to mention it before grabbing me a sales associate. Along with unclear communication over the phone which is the reason I had to have come in. So I came in was told to come back then told to wait around for a sales associate then to come tell me to leave.

Nice gym, friendly staff and tons of parking.

Very clean and helpful trainers.

Sales before safety!!Astonishing lack of enforcing posted guidelines.

The managers David and Patrica are very nice and helpful. Gym is new and lighting and equipment is nice. All the smith machines are backwards. Racketball courts are already showing wear and I wish they would clean better.

Happy thier still open.

We have been members for over a year now and love this gym. It is clean, nice equipment that is kept up, the classes are great and the new workout area is amazing. I dont use the showers, so dont know about that. The group workout room could be bigger as they are popular classes - and great instructors. Wish they would take out one of the racquetball courts and make that room bigger, but other than that this gym is great. Everyone at the front desk have always been nice.

First of all, its a Signature Club, meaning they charge LA Fitness members another $5 to get in just to keep the riff raff out (like theres so much of that in Agoura Hills).Whats the benefit? Towels and soaps in the shower. Most normal LA Fitnesses have a juice bar and sauna, yet this Signature Club has neither.On the bright side? Its the only LA Fitness a little under half an hour in any direction. Wait, did I say the bright side? I meant the other other bad side.

Great facility, no masking enforcement whatsoever.

Clean... I mean its still new. People here are friendly. More roomy than other LA Fitness gyms Ive been to.

Wish I could say amazing things about a national business in my local community. Complaint is not the gym itself, its the incredible lack of attention to customors over billings and billing mistakes. I have been attempting to just speak with someone regarding this for 11 days now and keep getting pushed along to the next day, the next day, no phones answering. Im feeling a quiet attempt by LA Fitness to tire me out so I wont call them on the charges, but they have no idea how long I can sit on the phone...

GOOD TO WORKOUT STAFF ATTENTIVE

When we went in to join this gym around a year ago we kind of already knew this was our best option for distance from the house and facilities. But we were not expecting to be straight up “hustle talked” and pressured to get a membership THAT DAY. The manager kept trying to get the two of us to buy separate memberships- because of course that makes the gym more money, I get it- but I had to repeat multiple times that we would only be visiting together and we needed a joint plan. On top of that, I said we wouldn’t be coming into the gym for at least another week because of my work and I was pressured non-stop to JOIN TODAY JOIN TODAY! I was told that the money wouldn’t start billing until a certain date which I was fine with, but that wasn’t true. I started getting billed immediately and of course I was billed that date every coming month.On top of this- this gym is waaaay too busy, I mean we even tried to go during down times and can’t find machines to use. We’ve had to straight up walk in and walk out sometimes. Pretty lame to be paying for a gym you can’t use.“Some” of the staff is nice, but most of the greeters taking your card every visit don’t even look at you- it’s like a stereotypical secretary chewing bubblegum “too busy for you” attitude going on.Now onto the final straw: and this doesn’t have anything to do with this particular club, but towards the company as a whole. I was charged directly after quarantine was put in place in March. Yes, emails went out saying members wouldn’t be charged for months they couldn’t use the gyms, but that was a lie. I attempted to reach out to the company for a refund for the month which I was wrongfully charged, and surprise surprise didn’t get any response. I had to dispute the charge through my bank. Even now, I have yet to receive any response back from LA Fitness. And I’ve yet again been charged for a month that I can’t use the gym (even though I don’t really want to because of CVD)

Staff is very welcoming very clean facility

Good luck cancelling. Nightmare

I went to the gym this afternoon and I encountered a middle aged man once I began using a piece of equipment. He told me that he was circuit training and that I needed to move once he was back. I said I just started and that I just cleaned the machine which made him laugh. He said “I am circuit training all of this space is for circuit training”, which I responded “you are wrong there’s not such thing here, it’s for everyone to use.” Then I called one of the managers ERICK hoping that he would talk to that man but the only thing he did was listen to the narcissistic man. The man denied being rude and was actually smiling to Erick. I just rolled my eyes and told him that we should be nice to each other and that there was NO need to be hostile and that I wasn’t his wife to command me to do whatever he wants. I was very disappointed at Erick for not listening to me and siding with that man.It is so sad to see that we still live an a patriarchal society. Because patriarchal capitalism is still the dominant ideology in the western world. There’s still a stigma against women lifting weights at the gym, since weights are generally associated with “manliness.” Only 21 percent of women participate in strength training, according to a study from the National Center for Health Statistics.For someone like me who doesn’t fit the typical prototype of women in LA, sports can be alienating. And it gets worst as you get older. But the question still remains,How do we enforce more inclusivity at gyms? What happened to the gym ethics and the safe environment?There’s no doubt at this point that I will be cancelling my membership. I’m also emailing my friends who are members about this incident.

Good gym

Very organized !

The cleanest LA fitness I’ve been to. Much better than any of the locations in Hollywood. The place is brand new and very clean.

Jocelyne Gutierrez is such a friendly, confident employee. If I didn’t need her there at the gym to keep the standards high, I would hire her. She needs to be in a management position. She’s a great listener, teacher, and really makes you feel at home. She takes pride in what she does. If we have any issues in the gym, she’s are go to person. The place would not be the same without her. I hope her boss appreciates her.The classes are cool and are at no extra charge, and you don’t have to schedule the class. Raquet ball courts cool, scanning walking in is easy. Even when gym is at full capacity there is always extra equipment freed up. Talked to Jocelyne and get a free tour to see if this place works for you.

This is an excellent Gym and very clean..The staff takes pride is maintaining a welcome atmosphere and is very supportive of its members.The bad reviews do not make sense to me at all, based on my on-going experience.I appreciate that LA Fitness took the time and capital investment to make this happen for the local area..Well done!!!Randy Bliss

Just cancelled my membership after 5 months. If you like a gym where the front end staff not only doesnt greet you, but scowls at you and rarely says a word, then youll love it there. I complained to the manager 2x over my 5 months and got a lot of excuses and promises, but nothing changed. Youre just a # anyway. They really dont care.

Well I go in to check out the Gym in Agoura Hills. I am being told this is a Signature and I would have to pay an extra $5.00 or up grade. What is LA Fitness Signature club, no Jacuzzi, no Sauna. Why because of the new Laws of Sanitation. What they do not tell you is they dont want to be responsible to up hold the Sanitation Laws. We pay more to get a Towel and up to date equipment. How many clubs are they going to change to Signature Clubs to rip people off.Mother nature has all for us to be fit. Why go into 4 walls to be limited.Should LA Fitness Continue to try to get more money out of people just go see mother nature, she is free, breath taking, use you body as your weight. Take your music, enjoy what we have free in life. Greed is ugly.I would rather leave ZERO STARS on LA FITNESS IN AGUORA HILLS

Great value for money, no frills gym. Yes this gym is a bit basic, but it has everything for a thorough workout and at the price, I had nothing to complain about.

Great on so many levels. Only thing is really unwelcoming front desk Saturday mornings where Be**** needs caffeine and a smile or something. And a bit of an attitude adjustment.Rest of club is A1 especially after remodel where battle ropes and other equipment now available for non PT clients.

It’s a beautiful new gym. Don’t be deterred by a few whiny haters. The staff members work hard to keep it shiny. They are always out on the floor wiping equipment down. And the men’s bathroom is always spotless. I really like it. I hope it remains that way. Many thanks to the staff!

Even compared to Golds/Venice; this new gym has BEST, new equipment of all the top makers -- including new Hammer Strength/Matrix/Hoist/Life Fitness. Big, wide open space. Huge parking lot. ANYONE/EVERYONE fits in at this gym=School age-Seniors (not a freak-factory like Golds.) Only impingement is no steam room. Otherwise=best gym!

Beautiful, clean and has everything you need for your workout. They offer great classes with amazing instructors and a fantastic HIIT studio for a more intense workout. The staff here is very attentive and always make you feel welcome when you walk through the door. There is always someone out on the floor cleaning none stop.

I like the gym and have had only good experiences from the staff. I enjoy working out there. Two complaints though. I was kind of shocked that when you open a new gym from the ground up and for the amount of money it costs, that there was no hot tub. Really??? Also I wish they opened earlier on the weekends. 7:00am seems appropriate rather than 8am on the weekends

A terrific gym. Their Trx classes are the best. Very clean facility.

Great gym. Clean . Love the pool. Miss it!

Mr. Tigran works at the front desk and always greeted everyone with a beautiful smile on. He is very professional, polite with manners. Thank you Tigran.

People can like or dislike the equipment. There parking issues are a definite problem. How do you claim to be an elite gym but you have to park off property? Parking is impossible at peak hours between 5:00 & 9:00 pm when club is over crowded. Not having a sauna or steam room is a huge let down for a lot of the senior members because its their social club. The worst thou is the gym hours! It closes at 8:00 pm on Saturday & Sunday and doesnt open till 6:00 on weekends as well! Thats rediculous! I know restaurants that have better hours of use!!!

With all respect to all friends give 5 stars and mention that the club is clean I dont agree with them, the picture is very clear shown mold in showers. I took this picture at men showers around 3 weeks ago.

The only positive side of this fitness center is that it is new, so the facilities look good. However, I do not suggest to buy the membership of it at all. The place is very crowded and it took me much time for parking. There is no restaurants for food. And most important, the service here is really bad!!! To be honest, I really feel bad here so do not suggest anyone to try this gym.

They are racist. Lack of knowledge about the religions.I took trials at some other locations of La Fitness but they never told me anything about my religious wearing but This La Fitness signature club told me to remove my religious signs from my body before entering the Gym which was shocking to me because it never happened in my whole life since Im going to gym.I was thinking to quit 24 hour Fitness membership and join LA fitness but now not.I was thinking to take 18 months membership plan and than year to year.I belongs to the Sikh religion.Everyone is free to follow any relegion

If i could give this zero stars I would. The staff was horrible. I was trying to activate my guest pass and the lady who so called helped me was so rude. I went back not once not twice but three times. To activate my guest pass she had a horrible attitude and didn’t treat me with respect. I ended not going back the third time because I was done with the disrespect and snarky remarks. My sister really enjoys the classes but I couldn’t even enjoy it because I couldn’t come in. I will be going to Stevenson Fitness from now on because that gym is amazing, accepting, and the staff is always helpful and kind. Do not go to La Fitness.

Warning: Pool is kept dangerously hot and is completely unusable.

Brand new gym in town with a lot of amenities that appease most folk. New workout machines which a few have been upgraded in design.

Nice gym and I have a basic membership but they let me try the first time free! Great mature gym

Well maintained equipment, clean, bright and spaceous, lots of eye candy :) According to my experience, equipment is exactly where it is supposed to be and not scattered around.

Corporations like this will probably pay to remove bad reviews but they really should hire better staff as it is a new gym. Or get a manager that cares to do something about the staff, look at the bad reviews already.I feel like other reviewers that la fitness in Agoura Hills misses the mark with there design, no Sauna or Steam Room (who builds a gym without either) also the attitude of people on the front desk thinking they are to good to talk to you. shame I did want to join but left and won’t be back untill the preppy kids on the front desk learn how to treat future people that are paying there wages.

Just had a workout. The floor mats need to be cleaned as they have dirt on them. Woman’s bathroom was dirty, lacked Toilet paper and paper towels; one restroom was out of order. I brought it to attention to the front desk, and her response was “OK”....

For such a new gym the cardio equipment seemed overly basic. I prefer machines with coaching abilities and functions. I am not really interested in a glorified hamster wheel. As someone from out of town I dont understand why the cardio faces the Freeway either. Theres a spectacular mountain view behind the building. Why not highlight it for all the people who are running in place. This place makes no sense. The staff was nice and the facilities were very clean. Just not my cup of tea.

Clean and not yet super crowded.

Best LA Ftiness gym Ive ever been to #Facts👍

Clean, great equipment, never too crowded

Lots of equiptment and classes, clean.My gripe is people sitting on exercise equiptment texting and people leaving towels and keys on equiptment thinking they can reserve it,which they cant.The gym managment needs to step up and deal with this.Ive had one run in with a snarky entitled employee,one more and im out.

Way too busy and way to expensive. You have to wait for every machine at least 7 minutes.

Loved it

I haven’t seen the young lady who works in the morning with the kids, Brittany I believe I see her always checking up on kids while the older women just puts her attention on one kid neglecting the others.

There is not enough parking. Have to wait 30 mins for manager that don’t show up

OMG, this is the worst fitness center I have ever visit. So many people here, and bad service!!!

New place with nice equipment.

Cant wait to start my workout such a welcoming face and reception thank u, Patricia C.

Beautiful new facility with everything and a pool

The place is so crowded and the agents here are very rude. Very bad service!

Great staff and equipment

Theyll RIP off and call you everyday.

Very Bed service! You walk in 5 people are behind the counter and one doesn’t want to work!

I like it...but yo...why isnt there a sauna????

Clean and friendly personnel.

Amazing place

No sauna or jacuzzi

Bad customer service