Joy had me go get 2 different things 2 separate times. While trying to get a drug screening for a job which took 2 hours to get in with not many people there. They then tell me I needed an adult after coming from getting their signature they only told me I needed a signature and id be fine. Terrible experience up front but people in back had me out in under 10 minutes

I needed to find a new doctor quick, and this one was close to home so gave it a try.Check in process was quick and easy despite me being 3 minutes late AND being a new patient.I waited less than 10 minutes before a nurse called me in! Which is super exciting because at my old doctor I would have to wait 2 hours before being called in despite me having an appointment.Dr Matthew listened to all my concerns and took her time in getting to know me. She recommended lab work but didn’t force me to schedule a follow up. All in all she definitely made me feel comfortable and was able to explain things throughly. I came out of there feeling like I received exactly what I needed in terms of attention, medication, and lab orders. And the best part was that even though she took her time talking with me, the whole process only took exactly one hour! She’s a keeper. This will definitely be my primary doctor moving forward!

Dee was very kind in her assistance this morning helping to get my records transferred as I have recently moved. I have a patient there for quite a while and was surprised at some of the comments. The front desk staff (entrance) always see fed uninterested so I agree there but that was two years ago. I’ve always had good experiences with the Medical and Nursing staff. Would recommend.

This place is definitely not going to last. Waited nearly 3 hours for a drug test!! Are you serious?? I was one of the only people waiting in the lobby, WHAT TAKES SO LONG? Front desk employees were not welcoming or nice whatsoever. This place really needs to hire new people.

All but an older gentleman were Very Rude upon coming in... Checked in at 2:15 and here I am 5:41 sitting in a room... nobody has checked on me, offered me water... Nothing!Outside the Room is Quiet!!!I actually heard someone say... Where is Everybody??Good question I am wondering the same thing!!Nurse had 0 personality... Dr. was okay just not so personable.... X-ray tech was awesome... the only person to acknowledge my wait and actually apologized for it. She was the ONLY POSITIVE EXPERIENCE WITH THIS OFFICE!!!Corporate needs to Clean House!

The staff was friendly and the Doctor was awesome but they are busy with other branches closed.

My problem was not the wait for immediate care. Was the service and the way I was treated. A woman named O. Alami (assistant) . She was rude, disrespectful and condescending. She wouldn’t even listen to the reason a came to that place. She wanted to give me cough medicine. I insisted that I had fever the night before, and I was very congested.she finally prescribed an antibiotic, and she said to me : whatever you want to take, she just didn’t care for my well-being. And for her a 97 degree fever was not high. I said to her, for someone of my age , it is. And I felt sick, otherwise I would just buy cough medicine at the pharmacy myself. She has the wrong attitude .

Laziest workers ever. Don’t look happy at all. Waited 2 hours for a simple check up that I had set an appointment for. Don’t do service with these people.

Ive never had any of the issues these other reviewers are stating. Ive been to see Dr. Gina Matthew a number of times and Ive always been taken right on time, even with an insurance change or as a new patient.Dr. Matthew and the Nurses Ive been a patient of have been incredibly friendly / helpful. Thank you guys.

Might want to tell your receptionists to not argue in front of a lobby full of patients.I had the WORST experience from the moment I walked in. No one at the front desk, and when the nurse finally showed up she had her phone in her face and didn’t acknowledge me. 25 minutes later, a woman called me to the desk to answer questions which should not have been open for everyone to hear. While dealing with me (rudely) she was talking to other patients and answering the phone. When the nurse (same one as before) took me in, she was the most miserable person i’ve ever met. Giving me attitude with every answer i gave her. I went in for a problem with my knee. I told her it was swelling up on me. The answer I got was, “and where do you see swelling”The only reason i went to this dump is because The elmhurst immediate care was closed. I wouldn’t be surprised if this is the next place that gets shut down.

Dr. Matthew=🗑 if i could give zero stars i would doesnt listen doesnt care about her patients the manager was great she actually listened avoid this doctor find someone way better

I came to this clinic to get a drug test for my job. I arrived at 3:30pm the lady in the front desk with blonde hair that speaks Spanish didnt tell where to write my name. Time past by 1 hr later I asked her if there going to call me in. The lady didnt even tell me what clip board to write my name on so I asked the other lady who was in the front desk and she told me that no one put me in the system. So another 40 min later they finally called me in. People like this should not be working there if there not going to help out and just go to work for a check. Been here since 3:30pm left 5:35pm unacceptable

I went to the Amita health on Lake Street in AddisonThey told me it was a 2 hour wait. I said can I come back ? I was sick and didn’t want to sit there with other sick people for 2 hours. They told me NO!That is unacceptable! What is the difference if I sit there or at home. Bad business!I wouldn’t recommend this place!

Very unhappy Front desk receptionist, extremely rude with a nasty attitude. Wish I can rate this place a 0.

Great staff and I was in and out quickly!

Over an hour wait just to get a physical,Guy at front desk is only good employee, (Bobby maybe his name) takes the time and cares for every customer.

The wait is horrible. Just one Dr. to take care of immediate care And receptionist are not friendly at all under staffed for a immediate care. Not coming back.. Very dissatisfied!😡

Wait is Way too long. Very unhappy employees not welcoming at all.

I was Fired from this office by my Dr. via text! So unprofessional at the very least!! Yes, they dont answer their voicemails!! Yes, the wait to c a Dr.is always long!! Now its time to find a new Dr. Any suggestions?

Super slow and inconvenient, if you plan on doing service with these people make sure you have at least a 3 hour time gap because this place Drags!

Got a physical done for a practicum. Doctors almost wouldn’t give me the results of my own physical because the results were supposed to be sent to the HR lady at my practicum site. I am not under 18, and I should be allowed to see the results of my own physical. They are also extremely slow, unorganized, and fairly rude.

Did not pick up the phone when we called. I got hung up on the first time, the second time we got hung up on again the third time calling we got stuck on hold for 20 minutes. When we drove 35 minutes because our insurance said they took our insurance and they werent picking up, we got there to find the waiting room empty so there was no reason they couldnt have picked up the phone. We got there for them to tell us that contrary to our insurance, they did not accept our insurance. Which a phone call would have taken care of, which they did not do three times.

Dr Dimitri and his staff are great to deal with as usual.

Dr. K is wonderful. Staff all pleasant.

Horrible customer service. phone system goes nowhere . voicemails arent answered . emails either

Avoid this place at all cost!!!!

The slowest Dr office in the world whether you are trying to book an appointment or need help with something else or they just keep on transferring your call trying to make an appointment over the phone can take up to 2 hours.

I have call many times and leaving voicemails no one answers

Horrible experience, they took forever even though I had an appointment.