My son was having fevers and congestion and needed a covid test for school. We had an appointment for another clinic after driving 20 minutes to find out they don’t take our insurance. We walked in here, did the paperwork and check in via an app. Got a text they were ready for us and walked in and straight away called back to see the doctor. Doctor had a great bed side manner and listened to my concerns. He was very patient with my son, him being special needs and all. He even showed compassion and concern about him having to have a covid test. I assured him this is not his first covid test and it may be a bit uncomfortable but he will be able to get through it. We saw Dr Jody Manuel.Over all I would recommend this clinic and I have it saved as our go to urgent care.

The wait was a bit longer than usual, but considering the times, that is to be expected. Once inside, staff was great. Thorough, caring, took interest in my concerns and took great care to find a remedy for my symptoms. Have used several times before and I will not hesitate to use again. A big thank you to the entire staff for all the work they put in.

I have been here more than once and they are always so friendly. Everyone there go out their way to make sure you feel welcome and are very helpful with the process. I have been to the catclaw recently as well and the experience there is also great! Thank you, nextcare, for getting me and my granddaughter the treatment we need to get better soon!

Dr Jody Manuel was absolutely who I needed to see today. Answered all my questions and was very knowledgeable. I will always consider this my best interaction with this facility. Kayla at the receptionist desk was extremely helpful and kind.

The people were really good! Be prepared to wait. It was worth my wait to get the help I needed! Luckily I was able to make the wait. The people who helped me were very kind, very professional and really acted as if they genuinely care and wanted to help me. I had been all over Abilene chasing rabbits and was so glad they were able to help me!

Jody Manuel was wonderful. He was extremely educated on COVID and was just overall very professional. He took his time answering all of my questions. I would absolutely go back to him in the future. (Hopefully I will stay healthy and wont need to!)10/10 recommend.

Was very satisfied with the service and how quickly I was treated.The doctor responded to me and asked all the questions I needed to answer to see what was wrong with me.

The staff is the one thing that separates this from any other urgent care facility. I left wishing this was a family practice instead of an urgent care. Truly felt like the staff actually care how you are doing. Jody Manuel answered all my questions HONESTLY! If I could give more stars I would! Thank you for renewing my faith in health care providers. Please open a family practice!

Have been here a few times and always pleased with the experience. A bit of a wait this last time but understandable. The whole staff was very pleasant. PA Hester-Miller was a gem, very nice and informative.

Would give them no stars if I could. My son who’s 10 probably has strep so hopped online to find somewhere to take him. Website says they are open till 8 and only 2 inline so I load up my sick kid and take him. When we get there we are told they are at capacity and can’t see anymore patients, wasted the time I could have used to find someone to see him. None of this was on the website and I consider this unethical representation of the clinic. The fact that they were at capacity is not a problem just be honest about it so those who need care can move onto another clinic without wasting time and effort,

We got in within 30 minutes as a walk in for my 7 year old and the prescription was being electronically sent within the next 30. The provider was friendly and thorough and answered my additional questions. He even took the time to show me what he was seeing and made sure I understood what to look for in the future.

Best walk-in clinic in town you won’t be disappointed. Energy level is very energetic and complementing they take care of you quickly and they have you feeling great by the time you leave.

Avoid going here if you have any other options. The doctor here is informed (or willfully ignorant) about COVID-19. He downplayed masks, distancing and even vaccines during my visit with him today. Huge red flags! You should absolutely not trust this physician with any medical advice.

It was a great experience throughout the entire process. I waited a very short time. Lisa and the entire staff were very professional and attentive. I would highly recommend NextCare Urgent Care to my friends and family!

Easy online set up, and paperwork. Cab easily see where you are in line. Good job.

Staff was kind and friendly. We were seen very quickly. Our provider was James Lantrip and he was wonderful!

It would have been 5 stars if the wait wasn’t so long

I set up an appointment by phone, I showed up 5 minutes early, was seen on time. Everyone was extremely helpful and caring. I will definitely use them in the future, if the need arises. 👍👍

This is the second time I have had to come here and would recommend it to everyone. Awesome staff very friendly!

My visit was a worker’s compensation visit for a piece of debris is my eye. Short wait time and the Dr. visit was short and effective.

The staff was friendly and helpful and they did my covid test in a timely fashion . I would recommend them . I didn’t think to take pictures.

Everything went very easy and was provided education on prescriptions I would be taking...

I called late in the day and the lady on the phone scheduled me an appt same day. So easy. Completed forms in my truck and was called back within 2 minutes of the appointment. Nurse doctor and check-in staff were super nice.

This place was great. The staff was super friendly and helpful. I needed a last minute Covid test for travel. Was able to be seen right away. Overall a really good experience! Would totally recommend!

Very pleasant experience. The staff was very friendly and the doctor was nice. My prescription was filled immediately for my sore throat.

Such a smooth process, from setting up my appointment to being seen. I was able to wait in my car comfortably. The nurses make you feel at home an did not mind running different tests on me to make sure I was okay.

The staff have the best attitude and Dr. Manuel is the most compassionate doctor.

Very nice people! My experience today was amazing. The nurse and Dr were amazing in my care today! They genuinely cared!

Very fast and professional! I would definitely recommend! 2nd time in a week that Ive been here and would still highly recommend. Very friendly staff!! Love this place!

Needed some labs drawn for paperwork. Initially, I was told to go to the south side NextCare because there was no one in the office that felt comfortable drawing labs at the north location. 2 weeks later, NextCare called me and communicated that some of the labs were lost.They ended up allowing another lab to be drawn with no cost to me and I also did eventually get everything that I needed. Pricing was also great.Quality of care was lacking due to labs being lost and not having staff present who could provide a service that NextCare advertises.If you need simple things done, NextCare can likely help you get what you need.

Trust is the only currency in medicine. The PA was very kind and honest. He is wonderful! Definitely recommend!

When my husband and I were diagnosed and treated in your clinic for Covid, we received excellent care that probably kept us out of the hospital! Many thanks! We are doing well now!

Friendly staff and clean office and rooms. The wait was long but there were quite a few people being seen in the back. The doctor explained everything to me and asked if I had questions.Enjoyed my visit with doctor and nurse and receptionist but not the wait. I will recommend it to my friends and family.

Receptionist was pleasant and very helpful. The tech and nurse practitioner were excellent and thorough. Answered my questions and were very professional.

Great doctor and staff, very professional. Will use them again.

I was in waiting are for nearly 3 hrs and then get called to the back and wait another 1hr not how I wanted to spend my entire day.

Always friendly, professional & competent personnel. Registration & making an appointment online is a great help.I recommend Dr. Js Next are Urgent.

Staff were very professional and caring. They took care of our needs quickly. The facility needs a good cleaning. Floors, chairs, hard services needed a good cleaning. It was not as clean as a medical facility should be. Facility needs overall remodel.

Prescheduled my appointment. Got me in right on time. Very courteous and thoughtful.

The staff was amazing. They answered all of my questions and concerns. They were also very fast and helpful.

It was quick and easy, the people were very nice!

Excellent and very professional. They made our testing experience as comfortable as possible. Gave us great recommendations to help us on keeping healthy. We knew our results quickly...if they were closer I would se them more often. Will definitely keep them in mind when after hour situations occur! Recomend them to anyone!

Went for basic wellness check..the initial assistant took my BP with smaller cuff (my arms are muscular) and squeezed so tight til I said something...then she grabs cuff for my forearms and it was also extremely tight seemingly. Then when I met with the Dr for the rest if the check she was alarmed my BP was so high 172/78....so when I asked about the sleeve too tight she got proper cuff and BP was 130/90.....🤷‍♂️🤷‍♂️🤷‍♂️

So the receptionist who checks you in gives off a terrible vibe. Makes everyone there feel unwelcome and gives terrible attitude when you are trying to educate yourself on the process of getting Covid-19 testing. But once the door opens and the young lady calls you to the back her kindness made the experience better. But why should anyone have to experience an initial first impression of an establishment such as this, that is beyond me. Going back to our offices and recommending a completely different location. I cannot believe our employees are subjected to being treated as Covid Criminals.

Quick, helpful and friendly service! The nurse and dr i saw were great! I will be back for any urgent needs.

Other then the wait the care was great

I was pleasantly PLEASED with FNP James Lantrip. He thanked me for visiting his office and just made me feel so comfortable. I’d HIGHLY recommend this urgent care.

It was late but they still took me in and took very good care of me. Very polite and very professional. Thank you and God bless everyone of you.

They always listen to me and make me feel comfortable with the care I receive. Thank you!

I love it here. Staff are awesome! Doctors are fantastic! They are on top of, and take care of me. Thank you so much.

I scheduled an appointment at 845am for 2pm. I waited 15 minutes before I can get in. I waited 55 minutes inside of a room before anybody came to see me. I received an X-ray which had to be sent off for review. Im glad I decided to leave versus wait for somebody to read that X-ray otherwise I would have been there for 3 more hours. My damaged knee is having some issues right now nobody sent for any prescription to the pharmacy, Nobody is charging my insurance for any knee brace. They plan on writing me a doctors note for work. I dont know what was taking hours. I wished things would go more smoothly, the building was empty. Later that evening, I have no prescription everybody is closed. And either way im in the same spot as I was before. Its been a waste of 12 hours of my day from planning, scheduling, waiting some more. I picked up my paperwork the next day for an MRI referral which wasnt signed by any physician, and the MRI clinic never received a fax. I have two insurances to use, but cant because still after the third day of my visit, nobody has faxed over any document so I can receive care. Naturally nobody can move forward without a referral. Im trying to think of any reason this clinic should stay open. I could have told myself to take a tylenol, there was a zero chance that was going to help me. 4 days later still no reply, still no referral, still explaining my visit. Im sure 95% of future customers will face similar nonsence. In your future, skip this clinic, go to your family doctor such as Abilene Family Practice on Pine St.

Very friendly and professional, but trying to call and get lab results was frustrating, too long of a wait time

The front desk girl Working at night was rude and made us feel unwelcomed. We were there for a Covid test, we were all positive, she could have shown a tiny bit of compassion. The nurse who did the test was very kind and gentle. The nurse pract on site was nice.We actually made an 8 am appointment for my kids to be tested. We showed up before 8 and went in asap. A walk in shows up and complains about a sore throat. We didn’t get seen until almost 9 and the walk in got seen before us. Pointless to make an appointment! Very rude to expect patients to be punctual but the office can make us wait almost an hour.

They were all very attentive and good!

The staff are friendly and helpful! I did have to wait for 30 min but that’s okay cause it wasn’t an emergency and they play nice music in the waiting area. The nurse was efficient with the way she did my covid test and it was only uncomfortable for like 5 secs. I would go there again and definitely recommend it.

I’m currently in the waiting room to be tested for covid. They kept calling a lady’s name and she wasn’t here so they skipped her. I was next. Before they got to me she came storming in from the parking lot. Claimed she’d been here the whole time (she hadn’t) and demanded that her daughter be seen immediately. Caused a whole commotion in the waiting area. They bumped me back to take care of her. Then I was next again. They called twice for a guy who wasn’t here. Just before they called me back he shows up too. So now I’ve been bumped back again.I’m not sure what the point of checking in and waiting is if I can just drive up whenever and demand to be seen because “I’ve been here the whole time.”I checked in at 10:37. It’s 12:17. It will probably be another hour now because of continually being pushed back to accommodate people who left, missed their turn, and then came back.My advice? Go somewhere else. Anywhere else.

Fast service. Nice capable staff.

The staff was courteous and kind. My doctor and nurse not only addressed my concerns but put me at ease while doing it! Highly recommend!

I was able to get in less than 10 min. The medical staff were wonderful and attentive.

Our family has always had great experiences with Dr. Js. Obviously being ill isnt fun but the staff & physicians are always professional & wonderful. You may have to wait at times depending on how busy the clinic is, its best to make an appointment or check-in online if possible.

Thanks to everyone of yall for everything yall give and time to my kids and family thank you

Helped test myself and two grandsons for Covid. Their mom and dad both have it. Very kind and professional.

The staff and medical staff were all very accommodating and friendly. I walked into the clinic and was seen quickly for a walk in. The doctor was very friendly, explained what was going on with me and I could see she truly cared about me and wanted to do everything she could to make me feel better. The only negative issue is the cleanliness of the facility. The bathroom door does not lock and they had a sign stating knock before entering. The floors in the examine room were dirty and need a cleaning and waxing. There were grime and some fluid that had run down the wall. You would think that they would keep the rooms clean and germ free as possible.

Excellent care from Doctor, Nurse and Staff. I felt like they all cared about my health.

Terrible customer service. The staff was rude, and ignorant of services they provided. The young girl at the front desk was texting and ignoring people walking through the door. I waited 30 min to be seen for a TB reading (which took 10 sec to do once back). They office staff got annoyed they had to do anything out of their immediate reach. Disgusting place to go I would not recommend to ANYONE

Everyone was very nice & helpful! 😊

Called about Covid testing. They are charging patients 200-400 for it. There is a Families First Coronavirus Response Act that ensures EVERYONE including those with no insurance FREE testing.

I went to Dr.J Express Care today and the whole crew was awesome.The nurse was super nice and Dr.Jody Manuel is AWESOME!! He makes you feel comfortable and he gets it done in a timely manner.And this clinic is affordable.Highly recommended👍👍.

Nice and friendly staff.

Staff was very nice. I was in and out within 30 minutes as a new patient.

I took my child to get tested for COVID19 the receptionist was very rude, then the nurse didnt notify my child she was doing the swab, then she used the same swab in both nostrils. She also wasnt wearing gloves. When the Doctor came in to tell us the results he was not wearing gloves or a mask. Poor facility in general. Very unprofessional.

Very friendly, professional, and concerned about your health!

I showed up at 8am when they opened because my throat was in so much pain. The receptionist told me that their opening staff called in. She didn’t give me a time on when someone would be there, but I decided to wait. I’m so glad I did. 20 minutes later Dr. Randy called my name to be seen. He apologized for the wait and continued to take my vitals. Normally the MA or nurses do this part... I’ve been at doctors offices where doctors do not care and will wait for the MA to do all the patients vitals, and leave patients waiting hours. Well not Dr. Randy. His work ethic was amazing and he was able to prescribe exactly what I needed to be back at work the next day. He was patient and caring and never let me feel like a burden. That’s what I call exceptional customer service. I love that he took initiative and really cared for me. Thank you so much.

Went to get a Dot physical had a pleasant time with the staff they helped me to keep my blood pressure down by keeping my mind off of the fact that I was there doing a Dot physical. I will be using them again for my next one.

Bailey at the front desk got me in really fast and she was very friendly. MEGAN and CRYSTAL helped me gather my information needed. Patricia Trueblood was my provider which took the time to look through all my info and was very careful in caring for me. I just want to thank this team for doing such a great job! Made me feel really comfortable!

The wait was long but the care was Great. Jamie L. PA. didnt just ask questions but actually examined the issue I had. She did some further research and printed me out some material to read. Over all, they provide quality care.

The front receptionist is very rude. I’m in a customer service job and I get it not every day is your day. But when you chose to ignore someone while they’re on the phone and get off and choose to knowledge the person behind them and then give a stank attitude about it, you’re the issue. She could’ve just handed me the paperwork and not only did I tell her I was an established patient she gave me paperwork to fill out for a new patient. Rude just rude.

It really need 0. Ive been here all of 2 times and the second time not by choice. It doesnt matter if you 10,15,25 minutes early doesnt matter if you have an appointment or if its literally nobody in the waiting room it always take so long even after you go to the back. My experience is based on before COVID and during COVID, by choice Ill never come back.

Every person I came in contact with was friendly. My wait time was reasonable. I felt the PAC listened to my concerns and did a thorough exam. She explained everything in detail. Overall it was a pleasant experience and I would definitely go back.

All staff was very friendly and explained everything well. Building was clean and room was large and decorated well.

Was in and out under a hour, only didn’t mention I had a prescription to pick up afterwards. They changed my pharmacy closer to me though, thankfully.

This was my first visit to this facility and to be completely honest, it was great. The receptionist was upfront about the cost without insurance and very kind. It took only 8 minutes after my appointment time to be seen and I don’t think I’ve ever had that short of a wait for a doctor’s office.The nurse was kind and listened to my concerns. Very thorough and to the point and I prefer that to be honest.I waited in a room for maybe 5 minutes when the doctor came in. We talked about the issue, he told me what he was prescribing, listened to my breathing and said I was good to go.I paid, walked out to my car, called the pharmacy to check when it would be done and he had already sent it and it was in the process of being filled.Very efficient place, very clean, very kind staff. Highly recommend.

I could excuse the rudeness of the front desk staff, but I cannot excuse the complete violation of protected health information and HIPAA. While waiting for my daughter to be seen, I (along with the others in the waiting room) witnessed a worker’s compensation case manager interview a client...in the middle of the waiting room....in full view and earshot of all front desk staff. Said case manager even confirmed with front desk that she could “interview” there. Everyone in the waiting room heard this poor woman’s ENTIRE medical history including what doctors she sees, past/current medications, current recommendations on medications, recent lab results..it was insane.

A little bit of a wait, but what Dr office isn’t? The staff was professional and friendly. I would be happy to go back to them.

It takes 20 to 30 minutes to get in after you arrived to your appointment. There is hardly anyone there but theres magically wait time.

I want to say thank you to the staff at Dr. Js Express Care. I did expect some wait time, since its Flu season, and I was a new patient, but it was not a bad wait. Once inside, the Doc there, she came she addressed my issues, and she handled them professionally. I had 3 prescriptions to fill, then out the door. $ 40.00 bucks, with BCBS insurance and about an hours wait and I was on my way to getting better. Again, thank you for getting me in and out, and for being professional and sweet, and not so hard on the pocket book. I will be using you again for anything that comes up. B. Oliver

This place was amazing. They were very thorough and so friendly. They did all the testing needed and I was in and out in about in hour. I dont have insurance, but they have a fabulous program. I highly recommend this place. Love Kim and she really listens. The MA was so profesional and sweet, love her too. Thank you Becky S.

The staff was friendly and i was in and out of there within the hour! I have been to other walk in clinics where i have waited over 4 hrs and sent me home with no medication,so this was a great experience. Got my steroid shot and antibiotics and Im on my merry way to feeling better. So grateful they were open on Christmas Eve!

Brought my wife in from out of town Friday night. We were treated so rudely by the lady behind the desk. I asked about my insurance and sure said I had to pay it all up front. My wifes insurance cover herself. Done in from out of town Sunday before I had to be at work too pick up prescription and they had not even called it in. Do I had to drive me wife back to Dr Js to get they to do that. They did, still waiting on prescription and u have 5 minutes to get to work. My work is one hour away from here. Terrible service.

New in town and Dr. J and her staff took really great care from the lobby to the treatment room! Awesome place and helpful people!

I Loved my 1st visit to Dr. J’s I was in need of a refill on a prescription which is controlled substance nevertheless I was able to see the doctor and I explained my situation that my PC had quit before I found out it was to late but he was as able to help me out before the 4th of July holiday!!! I recommend this place and especially the doc he’s there on Thursday only thank you Dr J.

Cut myself pretty good today. When to Dr. J Express care in North Abilene. Checked in a little after 9 am to be seen. Didn’t get seen until 1130. It took an hour to get 4 stitches on my finger. I had to clean the wound after the PA numbed the wound. I spent almost 4 1/2 hours there. Then I come to find out they only had 1 PA working today.

Super friendly and helpful!

Newest Experience: My daughter cut her finger badly yesterday and I had to take her in for what I thought might be stitches. Everyone there was fantastic, from the sweet lady up front to the nurse (I cant remember her name, but was thinking something like Roxanne) to Dr. Jackson. They all had her smiling and laughing despite her pain and nerves. They used glue to seal the wound and made her feel comfortable. I highly recommend this office and each time weve had to go there has only reinforced that recommendation.We have gone to this location a handful of times now. Each visit, we have found everyone to be kind and friendly. From the person taking my information at the front to the doctors, Ive been pleased with the care shown myself or my children. I also have taken advantage of the online check-in and that has been a huge help. No waiting at the location for my appointment. I can wait at home and then show up just before, making the whole thing a lot easier. I highly recommend Dr. J Express Care on TX-351!

My husband was really sick and the personal was really awesome, and extremely helpful. The nurse was very professional, caring, nice, and polite. The doctor as well awesome.

My experience was great ! I battled a severe allergent reaction for 6 days. I walked in and within the hour I walked out. 5 hours later Im seeing great results and feeling normal again. Everybody from the front desk , the nurse and the Doctor. They were very polite, knowledgeable, and knew exactly how to treat me.

The nurse that took my info and checked vitals was awesome!

Because I had a headache going on the third day & felt a little unwell, we decided I should get a COVID test. So we made an appointment the night before & I went in @8:15 a. m. Did not have to wait long. The test was quick & I was told it would be about a week before we have the results. All was done rather quickly. Now I just have to self-quarantine until I have the results. At least I have plenty to keep me busy @home.

Had to wait a bit but they were super nice! A lady was giving the staff a hard time and they handled it professionally. Would definitely go again!

Got us in and out in a reasonable time and saw us even though they were closing in 40 min. The staff were patient with my 4 year old and helpful. When the first medication they prescribed didnt work for my daughter they quickly got her a substitute. Thank you!